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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Jurnal Manajemen Indonesia Wikrama Parahita : Jurnal Pengabdian Masyarakat EKONOMIS : Journal of Economics and Business Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Jurnal Bisnis Dan Kajian Strategi Manajemen SOLUSI Jurnal Ilmiah Manajemen Kesatuan Jurnal Nasional Pengelolaan Energi MigasZoom Jurnal Penelitian Manajemen Terapan (Penataran) ANALISIS - SCIENTIFIC JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS, AND ACCOUNTING Jurnal Dharma Bhakti Ekuitas International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Prosiding Konferensi Nasional PKM-CSR Jurnal Manajemen dan Perbankan (JUMPA) The Es Economics and Entrepreneurship The Eastasouth Management and Business eProceedings of Management Enrichment: Journal of Multidisciplinary Research and Development Banking & Management Review Jurnal Manajemen Maranatha
Anton Mulyono Azis
Telkom University
Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Nursing Public Health Social Sciences Other

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PENGENDALIAN PERSEDIAAN BAHAN BAKU DENGAN METODE LOT-SIZING Sampurna, Deden Solehudin; Azis, Anton Mulyono
Jurnal Penelitian Manajemen Terapan (PENATARAN) Vol. 8 No. 1 (2023)
Publisher : Program Studi Manajemen STIE Kesuma Negara Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengetahui pengendalian persediaan bahan baku kain cotton combed perusahaan, penerapan metode lot sizing dalam pengendalian persediaan pada perusahaan, dan perbandingan total biaya persediaan bahan baku antara metode perusahaan dengan metode lot sizing. CV. Snail Production adalah perusahaan yang bergerak dalam industri garment khususnya konveksi yang memproduksi kaos, dengan bahan baku kain cotton combed. CV. Snail Production memiliki permasalahan yaitu pengendalian persediaan bahan baku kain cotton combed yang belum efektif, karena masih terjadi kekurangan bahan baku dan frekuensi pembelian bahan baku yang sering, sehingga menimbulkan peningkatan biaya persediaan. Metode penelitian yang digunakan adalah metode deskriptif, dengan teknik pengumpulan data, wawancara, studi pustaka, pengamatan sederhana, dan observasi. Lalu, dilakukan perhitungan dengan metode lot sizing untuk menentukan kuantitas pemesanan, frekuensi pemesanan dan total biaya persediaan. Hasil penelitian menunjukkan bahwa metode lot sizing dapat menurunkan total biaya persediaan dan dapat menjadi acuan perusahaan dalam mengendalikan persediaan bahan baku. Kata Kunci: Lot Sizing, Pengendalian Persediaan, Total Biaya Persediaan
ADOPSI TEKNOLOGI DIGITAL UNTUK PELAKU USAHA MIKRO, KECIL, DAN MENENGAH DI AREA BANDUNG RAYA Irjayayanti, Maya; Azis, Anton Mulyono
Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) Vol 6 (2023): INOVASI PERGURUAN TINGGI & PERAN DUNIA INDUSTRI DALAM PENGUATAN EKOSISTEM DIGITAL & EK
Publisher : Asosiasi Sinergi Pengabdi dan Pemberdaya Indonesia (ASPPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37695/pkmcsr.v6i0.2122

Abstract

Meskipun memiliki peran vital pada perekonomian masyarakat, Usaha Mikro Kecil Menengah (UMKM) masih belum sepenuhnya terbebas dari berbagai persoalan usaha yang masih dihadapi. Adopsi teknologi untuk pengelolaan usaha dapat menjadi salah satu solusi untuk mengatasi beberapa hambatan terutama untuk usaha mikro dan kecil. Pelatihan UMKM untuk mengadopsi aplikasi digital berbasis internet diselenggarakan berdasarkan kebutuhan dari peserta yang diperoleh saat pengabdi melakukan survey kebutuhan dan menelaah persoalan yang masih dihadapi pelaku UMKM yang diantaranya adalah adopsi teknologi untuk pengelolaan usaha dan pemasaran produk. Metode yang digunakan adalah dengan memberikan pelatihan berbasis workshop sehingga peserta dapat langsung mempraktikan pengetahuan yang diperoleh menggunakan perangkat yang dibawa masing-masing. Oleh karena itu, pelatihan ini diselenggarakan untuk memberikan pengetahuan terutama bagi para pemilik UMKM di Kota Bandung yang membutuhkan pelatihan pembuatan desain e-commerce untuk membantu meningkatkan kinerja operasional dan transaksi penjualan, demi keberlangsungan jangka panjang usaha terutama sejak terkena dampak Pandemi Covid-19 lalu. Pelatihan memberikan manfaat dengan menambah keahlian para pemilik usaha dalam menggunakan aplikasi Majoo untuk mengelola usahanya. Manfaat lainnya yang dapat diperoleh melalui pelatihan ini terutama untuk mengelola usaha, diantaranya adalah dengan memiliki ruang usaha secara virtual untuk mengakomodir seluruh proses bisnis dari mendisplay produk, melakukan promosi, melakukan transaksi penjualan, hingga memelihara hubungan dengan pelanggan.
Analisis E-Service Quality Aplikasi DANA dalam Memenuhi Customer Satisfaction dengan Menggunakan Dimensi E-Servqual Muhammad Zulfansyah Maulana Isnoe; Anton Mulyono Azis
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 17 No 2 (2024): JURNAL ILMIAH EKONOMI DAN BISNIS
Publisher : LPPM Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v17i2.2067

Abstract

DANA is one of the digital wallet service providersoperating in Indonesia since 2018. DANA isranked the third most frequently used digital wallet in Indonesia in 2022. This study aims to determine the effect of e-service quality on customer satisfaction in the DANA application by using the e-servqual dimension which consists of Efficiency, Fulfillment, Reliability, Privacy, Responsiveness, Compensation, and Contact, individually and also simultaneously on Customer Satisfaction of the DANA application. This research uses a quantitative approach that utilizes the survey method to collect data. This study uses an ordinal scale with a sample of 421 respondents with multiple linear regression methods and SPSS software, the results obtained partially the dimensions of Efficiency, Fulfillment, Privacy, Compensation, and Contact have a significant effect on customer satisfaction, while the dimensions of Reliability and Responsiveness do not have a significant effect. However, simultaneously the overall e-service quality has a significant influence on customer satisfaction of the DANA application.
Evaluation of Customer Satisfaction on Indonesian Banking Chatbot Services After the COVID-19 Pandemic Yuda Pramana; Maria Apsari Sugiat; Anton Mulyono Azis
JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Vol. 11 No. 1 (2024): JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) NOVEMBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jkbm.v11i1.12590

Abstract

This study evaluates the variables influencing users' satisfaction with Indonesian Banking Chatbots after the COVID-19 outbreak. The study examined several factors, including system quality, information quality, service quality, perceived value, and situational factors. All of these were examined using purpos-ive sampling to obtain information from 161 respondents. According to the research criteria, participants had to be DKI Jakarta locals and have used Banking Chatbot services before. The sample size was calculated using the G*Power approach. The influence of each variable on customer satisfaction with Banking Chatbot services was examined, with an intention to use serving as an intervening variable. After gathering the data, the results were analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM 4.0). The study's findings indicate that situational factors and perceived value elements indirectly but positively influence consumer satisfaction, while intention to use has a direct and positive influence. By focusing on these aspects and associated indications, Indonesia's banking management can utilize this model to improve customer satisfaction and intention in using Chatbot services.
Analisis kerangka kerja, aliran, dan hambatan rantai pasokan Terryna Tasya Mizani; Anton Mulyono Azis
Jurnal Manajemen Maranatha Vol 21 No 1 (2021): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v21i1.4040

Abstract

This study aims in determining the implementation of supply-chain framework; identifying the flow of goods, money, and information, as well as the problems and factors that influence them. The research object is the supply chain management of two aircrafts at PT Dirgantara Indonesia (Persero). The descriptive analysis method is used with a qualitative approach as the result of interviews and observations to be analyzed to answer the research questions. The results indicate that the running framework consists of nine activities, the existence of a linkage to each flow, where the punctuality of payment by the customer will facilitate the flow of the goods itself, also the timeliness of delivery by suppliers in obtaining materials can shorten production time, flow of goods, and flow of money. Money will not run smoothly without the accurate flow of information and the credibility of the exchange of information. It is expected that all stakeholders need to further improve coordination and collaborate to create products with the right service quality, quantity, time, and place.
Implementasi Pengendalian Kualitas Produk Sepatu Wanita Menggunakan Metode Failure Mode Effect Analysis (FMEA) dan Fault Tree Analysis (FTA) pada Home Industry Vielin Creation Bandung Dewi, Marissa Puspa; Azis, Anton Mulyono
Banking & Management Review Vol. 8 No. 2: Banking & Management Review
Publisher : STIE Ekuitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52250/bmr.v8i2.182

Abstract

This research was conducted in Vielin Creation Home Industry to find out how to control the quality of ladies’s shoes product, identify factors causing defect in product and apply product quality control using Failure Mode Effect Analysis (FMEA) method and Fault Tree Analysis (FTA) method to solve existing problems. The used method in this research is Failure Mode Effect Analysis (FMEA) and Fault Tree Analysis (FTA), which is integrated with other quality analysis tools that is, Fishbone Diagram to identify factors of causing defects of shoes products in Vielin Creation.From the results of this research obtained 17 potential failure modes from 7 existing processes. Then got 2 RPN value that exceeds critical number 100 that machine often jam with RPN 315 and glue has not sealed perfectly with RPN 180. Then both modes of failure are processed using Fault Tree Analysis (FTA) method and obtained the root cause of both modes of failure. From each root cause cause is then given the proposed improvement for the company in overcoming the existing problems. Keywords: Quality Control, Failure Mode Effect Analysis (FMEA), Fault Tree Analysis (FTA)
Analisis Penerapan Manajemen Rantai Pasok Ramah Lingkungan pada PT. X Widyacantika, Sarah Ayu; Azis, Anton Mulyono
Banking & Management Review Vol. 9 No. 1: Banking & Management Review
Publisher : STIE Ekuitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52250/bmr.v9i1.267

Abstract

PT X is the only vaccine manufacturer in Indonesia and the largest in Southeast Asia to implement green industry processes in every business process. However, in practice, some of the challenges that arise today, the green industry first in the management of waste from the production of vaccines. This study discusses the supply chain process carried out by the concept of environmental supply chain management, knowing the constraints in the supply chain process and its compliance with ISO 14001: 2004 and PROPER. The research method used is descriptive using qualitative data conducted by interview, observation, and literature study. Data processing is done using tools that consist of charts and check sheets. Based on the results of research contained in the green manufacturing process that involves a damaged engine control system, the green distribution process is caused by the absence of the application of green transportation, and reverse logistics which leads to savings of experts in the waste treatment process. From these problems, it can be concluded that in the process of environmentally friendly supply chain management in PT X caused by human and machine factors. Keywords: ISO 14001: 2004, PROPER, Green Transport, Reverse Logistics.
BUSINESS PROCESS IMPROVEMENT PLAN IN OPERATIONAL LEAD TIME CONTROL OF SPAREPART BY OPTIMIZING DIGITAL TOOL AND DEALING WITH VENDOR IN PT TACI Wahyuniarti, Widhi; Anton Mulyono Azis
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 4 (2025): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i4.3487

Abstract

The manufacturing industry, particularly the automotive sector, faces significant challenges in managing lead time for spare parts procurement, which impacts operational efficiency and cost-effectiveness. PT TACI, a company specializing in compressor production for vehicle air conditioning systems, encounters delay in the spare parts procurement process, affecting its production schedule. The purpose of this research is to analyze and improve the spare part procurement and operational lead time control processes at PT TACI. The study identifies barriers in the current processes, especially those related to technology, web integration, and supplier agreements. A qualitative approach was employed, consisting of in-depth interviews, focus group discussions, and direct observations with key personnel in PT TACI’s Part Tool Inventory Control (PTIC) department. The findings reveal that delays primarily arise from manual approval processes, inefficient data integration between IMS and EPS systems, and inconsistent supplier performance. The research also emphasizes the role of digital technology, particularly web-based integration and supplier agreements, in enhancing procurement efficiency. Based on Business Process Improvement (BPI) principles, this study proposes a set of recommendations, including the automation of the approval process, real-time system integration, improved supplier collaboration, and the simplification of routine procurement processes. The implications of this research suggest that digital system optimization and stronger supplier relationships can significantly reduce lead times and improve operational performance. Future research could explore advanced technologies like AI or Blockchain for further procurement process optimization
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Shopee Food Di Kota Bandung Maharani, Sarah; Azis, Anton Mulyono
eProceedings of Management Vol. 11 No. 5 (2024): Oktober 2024
Publisher : eProceedings of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

PT. Shopee Internasional Indonesia merupakan perusahaan yang menjaga dan selalu berusaha meningkatkan kualitaspelayanan agar bisa meningkatkan kepuasan pelanggan dan mendatangkan pelanggan baru. Terlebih pada layananShopeeFood yang bertumbuh pesat dan bersaing dengan kompetitor yang sudah tumbuh lebih dahulu pada industriini. Judul dari penelitian yang akan dilakukan oleh peneliti tersebut adalah <Pengaruh Kualitas Pelayanan TerhadapKepuasan Pelanggan ShopeeFood di Kota Bandung=. Penelitian ini dirancang untuk mengeksplorasi dampak kualitaspelayanan terhadap kepuasan pelanggan ShopeeFood di Bandung. Metodologi yang digunakan adalah kombinasiantara pendekatan kuantitatif dan penelitian deskriptif. Dalam penelitian ini, variabel independen termasuk Reliability,Responsiveness, Assurance, Empathy, dan tangible, sedangkan kepuasan pelanggan diidentifikasi sebagai variabeldependen. Untuk menganalisis data, penelitian ini mengadopsi analisis regresi linier multipel dengan bantuan softwareSPSS. Kata Kunci-kualitas pelayanan, kepuasan pelanggan, ShopeeFood
Evaluation Of P2tl Operation Digitalization: Analysis Of Factors Affecting Digitalization Effectiveness And Its Impact On P2tl Performance At Pln Uid Kaltimra Wunas, Gitta Angelina; Mulyono Azis , Anton
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 5 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i5.424

Abstract

PLN continues to adapt to technological developments through digital transformation strategies designed to improve operational efficiency and support key performance indicator (KPI) achievement. One operational process is Electricity Usage Control (P2TL) which directly contributes to company KPIs. In mid-2024, PLN UID KALTIMRA implemented the Efficiency Program Monitoring (EPM) application as digitalization to enhance customer inspection effectiveness and monitor field officer performance. Despite expectations that EPM would improve P2TL effectiveness, field findings showed decreased inspection results. This study aims to analyze factors influencing EPM implementation effectiveness and its impact on P2TL kWh realization and job satisfaction. Using a quantitative approach with case study strategy and survey design, primary data was collected through questionnaires to all field officers and relevant staff, while secondary data came from PLN UID KALTIMRA internal reports, analyzed using Structural Equation Modeling (SEM). Results show that application stability, process-technology fit, and user-friendliness positively affect digitalization effectiveness, while management support has no significant effect. EPM implementation effectiveness significantly affects job satisfaction but does not influence P2TL kWh realization improvement. This indicates that digitalization success depends not only on technology adoption but also on process alignment and user engagement.
Co-Authors Abdullah, Karmilah Agus Riyanto Agustin, Annisa Astrie Kusuma Dewi Dewi, Marissa Puspa Fia Dialysa Gina Sukma Pertiwi Hasian Hutasoit, Junita Anggelina Irjayayanti, Maya Khairani Ratnasari Siregar Luthfiamer, Luthfiamer Maharani, Sarah Maria Apsari Sugiat Maya Irjayanti Mohamad Hadi Prasetyo Muhammad Zulfansyah Maulana Isnoe Pamungkas, Dimas Bayu Pertiwi, Gina Sukma Pujianto Resi Juariah Susanto Rinjani Tri Wulandari Sampurna, Deden Solehudin Setiawan, M Bagus Prima Silitonga, Elisabet Sutarman Sutarman Sutrisna, Raafi Jaya Terryna Tasya Mizani Wahyuniarti, Widhi Widhi Wahyuniarti Widyacantika, Sarah Ayu Wunas, Gitta Angelina Yuda Pramana