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All Journal JSEH (Jurnal Sosial Ekonomi dan Humaniora) Kepariwisataan: Jurnal Ilmiah Inspirasi Ekonomi : Jurnal Ekonomi Manajemen
Djamil, Farah Diana
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Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

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APLIKASI GURILAPSS DI ANDROID SEBAGAI STRATEGI PEMASARAN PARIWISATA KABUPATEN SUKABUMI Djamil, Farah Diana; Sidik, Fauzie Rahmat
Kepariwisataan: Jurnal Ilmiah Vol. 9 No. 03 (2015): Kepariwisataan: Jurnal Ilmiah
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47256/kepariwisataan.v9i03.136

Abstract

GURILAPSS (Gunung, Rimba, Laut, Pantai, Sungai, Seni Budaya), The GURILAPS for android is a city aplication information, city guide and also introduced and promoted Sukabumi Regency of West Java Province. This application can help the local and international tourists to be able to recognize Sukabumi much more. In this application there is some information of tourism objects, travel, dining / culinary, shopping place, place of workship, medical center, the local police assistance, and much more about Sukabumi, According to the assessment of the application via rating, it can be concluded that the application are easy to understand which is stated by 90% of the user, and still need some additional information which is stated by 10% of user. Information System of Industrial Map provides information to the users about image, routes, and detail location via android devices. Keywords: Tourism, Sukabumi Regency, GURILAPSS Application, Android
BELLBOY'S ROLE IN CREATING GUEST SATISFACTION AT THE ROYAL AMBARRUKMO HOTEL YOGYAKARTA Febriansyach, Bagas; Sulistyo, Agung; Christiatmani, M.M; Mahanani, Sumiyar; Djamil, Farah Diana; Buchori, Apit
Inspirasi Ekonomi : Jurnal Ekonomi Manajemen Vol. 6 No. 1 (2024): Inspirasi Ekonomi : Jurnal Ekonomi Manajemen
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Timor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32938/ie.v6i1.6377

Abstract

As a tourism-supporting industry, the presence of hotels is able to support tourist activities. The rise of the hotel industry confirms the improvement in tourism and shows tight competition. Management competes to present attractive and quality offers as well as good service offerings. The chain of assignment policy means that the front office department has several divisions, such as the front desk agent, guest relations officer, reservations, telephone operator, and concierge. In the concierge section, there is a bellboy who is responsible for handling guest luggage. Bellboys are at the forefront of hotels when it comes to serving incoming guests. Qualitative research through a case study approach was used in this study. This research will focus on investigating the service practices of bellboy staff at the Royal Ambarrukmo Hotel Yogyakarta. Semi-structured interviews were adopted and collaborated with service dimensions including reliability, tangibleness, responsiveness, assurance, and empathy. The informants used were three bellboy staff. The concepts of Miles Huberman and triangulation are used in data analysis and validation. The Hotel Royal Ambarrukmo Yogyakarta has fully implemented the service dimensions, according to the research findings. This instrument is able to provide hotel guests with satisfaction. Furthermore, the findings of this research can be adopted as a guide for creating quality services and guest satisfaction.
Kesiapan UKM Dalam Mengadopsi Layanan Pembayaran Berbasis Digital (Studi Pada Industri Pendukung Pariwisata) Yudiandri, Tri Eko; Sulistyo, Agung; Kusumawati, Fitri Dwi; Sudanang, Ertanta Ari; Djamil, Farah Diana
JURNAL SOSIAL EKONOMI DAN HUMANIORA Vol. 10 No. 4 (2024): JURNAL SOSIAL EKONOMI DAN HUMANIORA
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jseh.v10i4.417

Abstract

As a tourism support industry, businesses have opportunities to grow through digital payment services enabled by financial technology (fintech). This study analyzes the readiness of small-scale SMEs to adopt digital payment systems using a mixed-method approach. Data were collected via questionnaires and interviews from 178 small-scale entrepreneurs selected through purposive sampling. The research evaluates the benefits, ease of use, and potential risks of digital payment adoption. Results indicate that digital payment services provide significant advantages despite certain risks. Entrepreneurs also gained valuable insights into risk mitigation. Using Miles and Huberman's analysis, the study highlights the importance of entrepreneurs' awareness and readiness in adopting digital payment services to ensure business sustainability.
Co-Authors Apit Buchori Christiatmani, M.M Ertanta Ari Sudanang Febriansyach, Bagas Kusumawati, Fitri Dwi Mahanani, Sumiyar Sidik, Fauzie Rahmat Sulistyo, Agung Yudiandri, Tri Eko