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All Journal Jurnal Penelitian dan Pengembangan Pendidikan Jurnal Teknologi Informasi dan Ilmu Komputer AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat Ganaya: Jurnal Ilmu Sosial dan Humaniora Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Jurnal Ilmiah Multimedia & Komunikasi Jurnal Ilmiah Manajemen Informasi dan Komunikasi Journal of Information Technology and its Utilization
Marwati, Arum
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Religion Arts Humanities Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Jurnal Ilmiah Multimedia

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Pengaruh Kualitas Situs Web Dinas Kependudukan dan Pencatatan Sipil Kota Yogyakarta Terhadap Kepuasan Pengguna Masyarakat Kota Yogyakarta Zulkarnain, Guntur Akhmad; Khuntari, Diana; Marwati, Arum
Jurnal Ilmiah Multimedia dan Komunikasi JIMK Vol. 9 No. 2, Bulan Desember 2024
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimk.v9i2.340

Abstract

In the era of technological advancement, information system transformation affects public services, including those at the Population and Civil Registration Office (Dindukcapil) in Yogyakarta City. The Dindukcapil website plays an essential role in delivering information and administrative services; however, low ratings indicate user dissatisfaction. This study aims to assess the impact of the Dindukcapil website quality on user satisfaction in Yogyakarta, utilizing the Webqual 4.0 theory, which includes dimensions of usability quality, information quality, and service interaction quality, as well as user satisfaction theory covering expectation alignment, revisit intention, and recommendation availability. This research uniquely contributes by specifically examining the impact of Dindukcapil website quality on public service user satisfaction at the regional government level. A descriptive quantitative method using an online questionnaire was analyzed with SPSS version 26 through validity, reliability, classical assumption tests, simple linear regression, and T-tests. Results indicate that website quality positively and significantly influences user satisfaction by 54.4%, while 45.6% is affected by other variables. Based on the study’s findings, recommendations for Dindukcapil include evaluating and improving website content by enhancing SEO, user personalization, security, reputation, and providing a feedback section to strengthen engagement and address community aspirations.
The Influence Of Usability Of The Wondr Application by BNI On User Satisfaction Perdana, Imam Bintang; Hidayat, Rahmat Rian; Marwati, Arum
Jurnal Ilmiah Multimedia dan Komunikasi Vol 10 No 2 (2025): JIMK Vol. 10 No. 2 (2025)
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimk.v10.i2.565

Abstract

Wondr is a digital innovation developed by Bank Negara Indonesia (BNI) aimed at the younger generation through a mobile-first, interactive, and lifestyle-based design approach. However, during its initial launch, the application received numerous user complaints regarding frequent errors, which negatively affected its rating. This raises the question of how usability influences user satisfaction. This study aims to analyze the effect of usability of the Wondr by BNI application on user satisfaction, with a focus on active university students in the Special Region of Yogyakarta. The research employed a quantitative approach using a survey method involving 100 respondents determined through the Yamane formula. The usability variable was measured based on Quesenbery’s indicators, namely effective, efficient, engaging, error tolerant, and easy to learn. Data were analyzed using validity and reliability tests, descriptive statistics, and simple linear regression with IBM SPSS Statistics 30. The findings indicate that the usability of the Wondr application falls into the “Good” category, while user satisfaction is also categorized as “Good”. Regression analysis demonstrates that usability has a positive and significant effect on user satisfaction, with a significance value of < 0.001 and a coefficient of determination (R²) of 0.529. Based on these results, it is recommended that BNI, as the developer, enhance the quality of onboarding and user guidance, particularly for new users. Future research on this topic is advised to adopt a broader approach, such as mixed methods or qualitative designs, to gain deeper insights into users’ subjective experiences.
Co-Authors Ade Wahyudin, Ade Danusessia, Aradhea Rizky Gulang, Riska Ana Halwa, Elfa Nuzila Hidayat, Rahmat Rian Iza, Noor Jasmine, Safrina Khuntari, Diana Kristiadi, David Perdana, Imam Bintang Utomo, Ardian Setio Widhihatmini, Widhihatmini Zulkarnain, Guntur Akhmad