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Hermawan, Yanto
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Journal : Jurnal Ilmiah Manajemen Kesatuan

 1 
Pengaruh Kualitas Produk, Kualitas Layanan dan Persepsi Harga Terhadap Kepuasan Pelanggan Produk Smartphone Samsung di Bogor Hermawan, Yanto; Maylani, Dina; Mulyana, Mumuh
Jurnal Ilmiah Manajemen Kesatuan Vol 9 No 3 (2021): JIMKES Edisi Desember 2021
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v9i3.1256

Abstract

The purpose of the research is to know the influence of product quality, service quality and perceived price on customer satisfaction (case study of smartphone Samsung in Bogor). this research used eksogen variable (product quality, service quality and perceived price) and endogen variable (customer satisfaction). This research used non probability sampling sample method and the total of respondents is 200, the respondents chosen were respondents who had used or were wearing smartphone Samsung. Research data was processed using SPSS AMOS 21. The result of this research is product quality has a positive and significant influence to customer satisfaction with CR (3,312 > 1,96) or P value (*** < 0,05), therefore hypothesis 1 was accepted. Service quality has a positive and significant influence to customer satisfaction with CR (2,750 > 1,96) or P value (0,006 < 0,05), therefore hypothesis 2 was accepted. Perceived price has a positive and significant influence to customer satisfaction with CR (2,076 > 1,96) or P value (0,004 < 0,05), therefore hypothesis 3 was accepted. Product quality, service quality and perceived price has a positive and significant influence on customer satisfaction with R Square value in the amount 0.841 or 84.1%, therefore hypothesis 4 was accepted. Keywords : product quality, service quality, perceived price, customer satisfaction
Pengaruh Kualitas Produk, Kualitas Layanan dan Persepsi Harga Terhadap Kepuasan Pelanggan Produk Smartphone Samsung di Bogor Hermawan, Yanto; Maylani, Dina; Mulyana, Mumuh
Jurnal Ilmiah Manajemen Kesatuan Vol. 9 No. 3 (2021): JIMKES Edisi Desember 2021
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v9i3.1256

Abstract

The purpose of the research is to know the influence of product quality, service quality and perceived price on customer satisfaction (case study of smartphone Samsung in Bogor). this research used eksogen variable (product quality, service quality and perceived price) and endogen variable (customer satisfaction). This research used non probability sampling sample method and the total of respondents is 200, the respondents chosen were respondents who had used or were wearing smartphone Samsung. Research data was processed using SPSS AMOS 21. The result of this research is product quality has a positive and significant influence to customer satisfaction with CR (3,312 > 1,96) or P value (*** < 0,05), therefore hypothesis 1 was accepted. Service quality has a positive and significant influence to customer satisfaction with CR (2,750 > 1,96) or P value (0,006 < 0,05), therefore hypothesis 2 was accepted. Perceived price has a positive and significant influence to customer satisfaction with CR (2,076 > 1,96) or P value (0,004 < 0,05), therefore hypothesis 3 was accepted. Product quality, service quality and perceived price has a positive and significant influence on customer satisfaction with R Square value in the amount 0.841 or 84.1%, therefore hypothesis 4 was accepted. Keywords : product quality, service quality, perceived price, customer satisfaction
Satisfaction Analysis Of The Bogor Pulo Armyn Community Health Center Website Users Using The End User Computing Satisfaction Method Hermawan, Yanto; Hidayah, Nurul
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 3 (2024): JIMKES Edisi Mei 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i3.2343

Abstract

Public health center is facility service organizing health​ effort health society and efforts health individual level First with more prioritize effort promotive and preventive , for reach degrees health community in the work area . One of The health centers in Bogor City are: Public health center Pulo Armyn Bogor City, where Public health center the using the website as a media provider information related service Public health center . For know level satisfaction user end to a website, then need did it study about analysis level satisfaction user end from that website. Researcher do analysis related level satisfaction user at the end of the website using the End User Computing Satisfaction Method with 6 indicators in the his that is regarding Content, Accuracy, Format, Ease of Use, Timeliness. Data collection is carried out with spread questionnaire to employees and residents who live there place live in the Bogor City area, distribution questionnaire done for 2 weeks with total respondent data namely 107 users . Data obtained tabulated with compile to in table and calculated magnitude percentage its , validity test and reliability test his with using Rstudio tools. Result of research that has been done showing that 57 users feel satisfied with amount percentage 53.3%. Followed with 34 users feel No satisfied with percentage 31.8 %, 14 users feel very satisfied with amount percentage 13.1% and 2 users feel very not satisfied with amount percentage 1.9%. Keywords : Analysis​ Satisfaction , End User Computing Satisfaction , Website Public health center
Design And Construction Of A Web-Based Information System For Ordering Printing Services On Cv Multigraph Hermawan, Yanto; Nugroho, Mochammad Rizky Son Adi
Jurnal Ilmiah Manajemen Kesatuan Vol. 11 No. 3 (2023): JIMKES Edisi Desember 2023
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v11i3.2372

Abstract

Designing a Web-Based Printing Service Ordering Information System for CV Multigraph is a project aimed at developing an efficient and practical information system for online printing service orders. CV Multigraph is a printing company that offers a variety of printing services to its customers. In this research, the author designed and implemented an information system that enables customers to easily place orders through the web platform. Utilizing modern web technology, the system harnesses the power of the internet to expedite and streamline the ordering process. The system allows customers to choose their desired printing services, upload design files, select print quantities and sizes, and provide specific instructions. Upon completion of the order, customers receive real-time order status updates and confirmations. Additionally, the system facilitates CV Multigraph in managing incoming orders. Printing staff can view the list of ongoing orders, schedule production, and send confirmation messages to customers, enhancing service effectiveness and responsiveness to customer needs. The methodology used is Extreme Programming, which encompasses analysis, planning, design, coding, and testing. The system development utilizes web technologies such as HTML, CSS, JavaScript, and PHP. The result is an efficient, practical, and user-friendly printing service ordering information system for CV Multigraph customers. The system is expected to enhance customer experience, expedite the ordering process, and improve operational efficiency and customer satisfaction for CV Multigraph.   Keywords: information system, ordering, printing service, CV Multigraph, web- based.
Co-Authors Ade Mulyana, Ade Fahsany, Donny Hendry Fitria Herawati, Fitria Heti Herawati Listari, Sinta Mangasa Augustinus Sipahutar, Mangasa Augustinus Maylani, Dina Mumuh Mulyana Nani Cahyani Nisa Rahmaniyah Utami Nugroho, Mochammad Rizky Son Adi Nurachmad, Edi NURUL HIDAYAH Pratama, Pebi Paisal Putri, Melani Faliana Rainanto, Bambang Hengky Salsabila, Siti Yasmin Saputri, Nathania Juli Saragi, Charles Parnauli Silaen, Uluan Sucilawati, Sabrinah Sukandi Sukartaatmadja Suryanti, Cecilia Valentina Srihadi Sutarti Sutarti Tarida Marlin Surya Manurung Yayuk Nurjanah Yuwantiningrum, Sri Endah