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SERVICE-EXCELLENT GUEST REVIEW OLEH FRONT OFFICE HOTEL SEBAGAI STRATEGI MEMPERTAHANKAN LOYALITAS TAMU Ishak, Riani; Yuwantiningrum, Sri Endah; Samuel
Bogor Hospitality Journal Vol 7 No 2 (2023): Bogor Hospitality Journal
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Pariwisata Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55882/bhj.v7i2.87

This research focuses on analyzing customer complaint management strategies through online reviews at the favehotel Padjadjaran in Bogor City in an effort to maintain guest loyalty so that excellent service is in accordance with the corporate values promoted by the hotel towards customers. The aim of this research is to analyze the handling of customer complaints at the favehotel Padjajaran hotel, Bogor city, by the Front Office Division. The research method is qualitative-descriptive which uses observation, interviews (in-depth interviews) and documentation for data collection supported by library research, where the data sources studied in this research are reference books and scientific articles from journals. The data sources in this research are the hotel manager, Front Office Manager, other division managers, FO supervisors, and the front desk staff team. The results of the collected data are described descriptively. The results obtained in this research indicate that handling customer reviews and complaints submitted online and offline can be done using various methods. Identification of the type of complaint determines the appropriate method that should be applied. The skill of handling online reviews quickly needs to be mastered by the Hotel Front Office in order to retain guests to want to stay again. Therefore, increasing positive ratings (reviews) of hotels is the obligation of the hotel front office. In an effort to provide excellent service to customers so that customers remain loyal. The application of the ILEAD and HEAT methods is still appropriate for handling offline complaints, and the RIFD method is more appropriate for handling online complaints and reviews at favehotel Padjajaran Bogor.

The Influence of the Covid - 19 Pandemic and Government Policy on Hotel Room Occupancy Rates Yuwantiningrum, Sri Endah
Jurnal Ilmiah Pariwisata Kesatuan Vol. 4 No. 2 (2023): JIPKES Edisi Juli 2023
Publisher : Prodi Pariwisata dan LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jipkes.v4i2.2060

The Covid-19 pandemic has dealt a heavy blow to the tourism sector. Restrictions on travel and in-person meetings have caused the transportation and lodging accommodation sector to drop drastically. Several policies, regulations and requirements for traveling are also obstacles for the hotel industry to be able to receive guests. An increase in the number of Covid-19 sufferers in an area will be followed by restrictions on travel regulations and policies, which will not only impact the local community, but also other residents who want to come or cross the area. These conditions directly affect the occupancy rate of hotel rooms in an area. This study used a secondary research method based on existing data. Sources of data come from daily and weekly reports on the occupancy rate of hotel rooms in the city of Bogor, as well as data obtained from other sources. The purpose of this study is to serve as a dashboard for future policy makers, especially on the impact of a policy on the occupancy rate of hotel rooms. Keywords: Pandemic, Room Occupancy Rate, Government Policy

Pengaruh Motivasi Terhadap Keputusan Berkunjung Di Museum Joang 45 Jakarta Saragi, Charles Parnauli; Hidayat, Ika Yulianti; Yuwantiningrum, Sri Endah
Jurnal Ilmiah Pariwisata Kesatuan Vol. 5 No. 1 (2024): JIPKES Edisi Januari 2024
Publisher : Prodi Pariwisata dan LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jipkes.v5i1.2629

Motivation can trigger the travel process. Tourist motivation is an important factor in carrying out an activity, starting or planning it. Therefore, it is important to know the motivation of tourists to visit tourist attractions, so that it can make it easier for tourist attraction managers to understand the desires and needs of tourists. The aim of this research was to determine the influence of motivation on the decision to visit the Joang 45 Museum, Jakarta. The tourist motivations examined in this research are physical motivation, cultural motivation, individual motivation, and status and prestige motivation. This research uses quantitative methods with a sample of 100 respondents. The sampling technique uses accidental sampling technique. Meanwhile, the data analysis techniques used are validity test, reliability test, normality test, simple linear regression, t test, and coefficient determination. Based on the analysis results from the t test, it shows that motivation which includes physical motivation, cultural motivation, individual motivation, as well as prestige and status motivation influences the decision to visit the Joang 45 Museum, Jakarta. Keywords: Tourist Motivation, Visiting Decisions, Museum

Pengaruh Pelayanan Dan Fasilitas Terhadap Kepuasan Pengunjung: Studi Kasus Pada Bayak Hotel Cipayung & Resort Yuwantiningrum, Sri Endah; Nurdiawanty, Siva Putri
Jurnal Ilmiah Pariwisata Kesatuan Vol. 5 No. 1 (2024): JIPKES Edisi Januari 2024
Publisher : Prodi Pariwisata dan LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jipkes.v5i1.2751

The growing business competition in Indonesia is a phenomenon that attracts attention to be examined. One of them is in the hotel industry which is one of the service fields that moves by combining products and services. The purpose of the study was to analyze the effect of employee and facility services on visitor satisfaction at Bayak Hotel And Resort.Sampling was carried out by purposive sampling based on the criteria obtained a sample of 100 respondents visitors to Bayak Hotel And Resort. The data source uses primary data. The analysis method uses Validity and Reliability, Multiple linear regression analysis, Classical Assumption Test and Hypothesis Test using IBM SPSS 25 program. The results of this study show that Karaywan Services have an effect on Visitor Satisfaction and Facilities have no effect on Visitor Satisfaction. This research is a consideration for Bayak Hotel And Resort to be able to improve Karaywan and Fasiltias Services in order to increase visitor satisfaction. Keyword: Store Atmosphere, Product Quality,Consumer Satisfaction

Pengaruh Daya Tarik Wisata Dan Electronic Word Of Mouth Pada Media Sosial Instagram Terhadap Keputusan Wisatawan Berkunjung Di The Jungle Waterpark Bogor Utami, Tiara Ayu; Yuwantiningrum, Sri Endah; Rainanto, Bambang Hengky
Jurnal Ilmiah Pariwisata Kesatuan Vol. 5 No. 2 (2024): JIPKES Edisi Juli 2024
Publisher : Prodi Pariwisata dan LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jipkes.v5i2.2756

Kota Bogor ialah salah satu kota yang memiliki banyak potensi pariwisata, salah satunya wisata buatan yang ada di The Jungle Waterpark Bogor. Untuk menciptakan suatu destinasi wisata, diperlukan faktor penentu keberhasilan seperti daya tarik wisata agar wisatawan menjadi tertarik untuk berkunjung. Di tengah ketatnya persaingan pada sektor pariwisata, suatu destinasi wisata banyak yang mempromosikan daya tariknya secara meluas dengan memanfaatkan electronic word of mouth pada media sosial instagram untuk dapat mempengaruhi calon wisatawan dalam membuat keputusan berkunjung. Penelitian ini menggunakan metode kuantitatif dengan analisis regresi linier berganda. Teknik pengambilan sampelnya yaitu purposive sampling dengan jumlah sampel sebanyak 107 responden. Teknik analisis data yang dilakukan yaitu uji instrumen data, uji asumsi klasik, dan uji hipotesis menggunakan sotware IBM SPSS Statistics 25. Hasil pada penelitian ini menunjukkan bahwa: 1) Daya Tarik Wisata secara parsial berpengaruh positif dan signifikan terhadap keputusan wisatawan berkunjung di The Jungle Waterpark Bogor. 2) Electronic Word Of Mouth pada media sosial instagram secara parsial berpengaruh positif dan signifikan terhadap keputusan wisatawan berkunjung di The Jungle Waterpark Bogor. 3) Daya Tarik Wisata dan Electronic Word Of Mouth secara simultan berpengaruh positif dan signifikan terhadap keputusan wisatawan berkunjung di The Jungle Waterpark Bogor. Kata kunci: Daya Tarik Wisata, Electronic Word Of Mouth , Keputusan Berkunjung

The Influence Of Tourist Attraction And Accessibility On Tourists Visiting Decisions At Museum Kepresidenan Republik Indonesia Balai Kirti Sukmawati, Ani; Yuwantiningrum, Sri Endah; Rainanto, Bambang Hengky
Jurnal Ilmiah Pariwisata Kesatuan Vol. 6 No. 1 (2025): JIPKES Edisi Januari 2025
Publisher : Prodi Pariwisata dan LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jipkes.v6i1.3330

When planning a tourist trip, tourists always consider the attractions offered by a destination because each place has its own uniqueness. The decision to visit a tourist destination is influenced by several factors, including tourist attraction and ease of accessibility. If a tourist destination is easily accessible, tourists will be more interested in visiting. This research was conducted to determine the influence of tourist attractions and accessibility on tourists visiting decisions at the Museum Kepresidenan Republik Indonesia Balai Kirti. The type of research used is quantitative research, with data collection techniques through questionnaires with a sample size of 100 respondents. The analytical method used is multiple linear regression analysis using the SPSS 25 software. The results of this study show that 1) Tourist Attraction has a significant effect on the Decision to Visit, 2) Accessibility has a significant effect on the Decision to Visit, 3) Tourist Attraction and Accessibility simultaneously have an effect significant impact on tourists' decision to visit the Museum Kepresidenan Republik Indonesia Balai Kirti. This study shows that the tourist attraction variable has the strongest influence on tourist visiting decisions at Museum Kepresidenan Republik Indonesia Balai Kirti. Keywords: Tourism Attraction, Accessibility, Visiting Decision

BASIC TRAINING OF TOURISM HUMAN RESOURCES FOR THE SITU GEDE VILLAGE COMMUNITY, BOGOR: EFFORTS TO INCREASE LOCAL CAPACITY AND DEVELOP ECOTOURISM Rainanto, Bambang Hengky; Suryanti, Cecilia Valentina Srihadi; Saragi, Charles Parnauli; Yuwantiningrum, Sri Endah; Manurung, Tarida Marlin Surya; Utami, Nisa Rahmaniyah; Nurachmad, Edi; Hermawan, Yanto
Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Vol. 9 No. 2 (2025): JUNI
Publisher : LPPM Univ. Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/abdidos.v9i2.2771

This training program aims to improve the capacity of local human resources in managing the ecotourism potential of Situ Gede, Bogor. The activity was held on August 10, 2023 at the Rizen Padjadjaran Hotel, Jl. Binamarga II, Baranangsiang, Bogor City. The core focus of this training is to provide basic knowledge about the concept of tourism, quality visitor services, environmental management, and community-based marketing strategies. A total of 30 participants consisting of local residents, tourism managers, and small and medium enterprises (SMEs) of Situ Gede Village participated in the activity. The implementation method consisted of interactive lectures, field-based practices, and group discussions. The results of the training showed a significant increase in participants' understanding of the structure of tourism management, the importance of providing friendly and professional services, and the basic principles of environmental conservation. In addition, participants began to realize the importance of utilizing social media platforms as an effective promotional tool to attract visitors. The results of the pre-test and post-test evaluations showed an average increase in knowledge of around 60%. This activity shows a positive impact as an initial step in developing competent tourism human resources. Based on these findings, it is recommended that further training be conducted with an emphasis on developing thematic tour packages, increasing capacity in digital marketing, and establishing strategic collaborations between tourism stakeholders and local small businesses.

ENHANCING CURRICULUM RELEVANCE IN VOCATIONAL HOSPITALITY EDUCATION: A COMMUNITY ENGAGEMENT EXPERIENCE AT SMK NEGERI 3, BOGOR CITY Yuwantiningrum, Sri Endah; Rainanto, Bambang Hengky; Utami, Nisa Rahmaniyah; Sukma, Braja Eka
Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Vol. 9 No. 3 (2025): SEPTEMBER
Publisher : LPPM Univ. Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/abdidos.v9i3.3015

This community engagement initiative addresses the need for curriculum enhancement in the Hospitality Department of SMK Negeri 3, a vocational school focused on producing industry- ready graduates. The initiative was conducted through a structured collaboration involving the review and revision of hospitality-related subjects to align with the Indonesian National Work Competency Standards (Standar Kompetensi Kerja Nasional Indonesia/SKKNI) for Hotel Services. The SKKNI outlines key units of competency required in the hospitality sector, including handling guest check-in and check-out procedures, managing reservations, maintaining cleanliness and order in housekeeping, and delivering food and beverage services. The methodology included curriculum gap analysis, document review, focused group discussions with vocational teachers, and systematic curriculum redesign. Key revisions introduced industry-based learning outcomes, performance-based assessments, contextual case studies, and integrated soft skills development. The engagement not only improved curriculum alignment with national standards but also enhanced teacher capacity and student readiness for the labor market. Feedback from stakeholders indicated a strong potential for implementation and scalability across other vocational institutions. This activity exemplifies the value of academic involvement in vocational education reform and highlights the importance of continuous curriculum adaptation to industry trends. The paper presents the process, outcomes, and strategic value of such initiatives in strengthening vocational education, in line with national human resource development priorities.

COMMUNITY EMPOWERMENT THROUGH SUSTAINABLE GASTRONOMY TRAINING BASED ON STRAWBERRY PROCESSING (FRAGARIA) AS A LOCAL SUPERFOOD Yuwantiningrum, Sri Endah; Utami, Nisa Rahmaniyah; Effendy, Marwan; Rayi A., Maritza; Zulfan V., Zidan
Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Vol. 9 No. 4 (2025): DESEMBER
Publisher : LPPM Univ. Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/abdidos.v9i4.3105

This community service program aims to empower local communities by improving their capacity to process strawberries (Fragaria) as a local superfood through a sustainable gastronomy approach. The initiative promotes local economic independence, environmental preservation, and the adoption of sustainability principles in culinary practices.The program was conducted through socialization, demonstrations of the Low Temperature Cooking (LTC) technique, and hands-on training in producing processed products such as strawberry jam, low-sugar cakes, and fermented beverages. The one-day training involved 30 participants, including farmer groups, culinary MSME actors, and local residents. The evaluation revealed a 40% increase in participants’ knowledge and skills after the training. Participants also initiated the formation of small culinary business groups focusing on strawberry-based local products. The application of the zero waste concept was achieved through utilizing strawberry waste as organic fertilizer, supporting a circular economy model. This program effectively enhanced community awareness of sustainable gastronomy and fostered economic empowerment through innovation in local food processing. It demonstrates a replicable model for promoting food security, strengthening local culinary identity, and supporting sustainable economic growth in rural communities.

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