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Rahajeng, Yekti
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Journal : JUMAD Journal Management, Accounting,

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Pengaruh Kecerdasan Emosional, Kecerdasan Intelektual dan Komunikasi Kerja Terhadap Kinerja Pegawai Pada KPU Kabupaten Probolinggo Syafii, Ahmad; Hudzafidah, Khusnik; Rahajeng, Yekti
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 3 (2024): JUMAD: Juni 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i3.1987

Abstract

This research was conducted at the Probolinggo Regency KPU with the aim of finding out the influence of emotional intelligence, intellectual intelligence and work communication on employee performance at the Probolinggo Regency KPU. The type of research used is quantitative research with a causal relationship approach. In this study the number of samples used was 33 respondents. The sampling technique used is saturated sampling. In proving and analyzing this, validity and reliability tests, classical assumption tests, R2 determination analysis, multiple linear regression tests and hypothesis testing are used. The test results show that: 1) there is an influence of emotional intelligence on employee performance at the Probolinggo Regency KPU. 2) there is an influence of intellectual intelligence on employee performance at the Probolinggo Regency KPU. 3). There is an influence of work communication on employee performance at the Probolinggo Regency KPU.
Pengaruh Reward, Punishment Dan Promosi Jabatan Terhadap Kinerja Pegawai Pada BKPSDM Kota Probolinggo Rohmah, Ismiatur; Elmas, Muhammad Syarif Hidayatullah; Rahajeng, Yekti
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 4 (2024): JUMAD: Agustus 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i4.2035

Abstract

The study aims to determine the effect of reward, punishment and promotion partially and the strongest influence on employee performance at the Personnel and Human Resources Development Agency (BKPSDM) of Probolinggo City.The type of research used is a quantitative approach, with variables consisting of independent variables, namely reward, punishment and promotion and the dependent variable is employee performance. The population in this study amounted to 44 and the sample used amounted to 41 employees of the Probolinggo City Personnel and Human Resources Development Agency (BKPSDM) based on certain criteria, namely State Civil Apparatus (ASN) employees and Government Employees with Work Agreements (PPK). The data sources used in this study come from primary data and secondary data, with the help of the PLS 3 application.The results of the study determined that the reward variable (X1) had a significant and positive effect on employee performance (Y). The variable punishment (X2) has a significant and positive effect on employee performance (Y). The promotion variable (X3) has no significant and positive effect on employee performance (Y). The strongest variable test shows that the reward variable (X1) has the strongest influence on employee performance (Y). Because rewards have a stronger influence on employee performance, it is the first priority in improving employee performance at the Probolinggo City Personnel and Human Resources Development Agency (BKPSDM). It is recommended to consistently maintain the existing reward system, so that employees are able to work more professionally.
Pengaruh Consumer Satisfaction, Brand Image Dan Trust Terhadap Consumer Loyalty Pada Pt. Kai (Persero) Daop 9 Jember Stasiun Probolinggo Nursafitri, Ike; Priantono, Seger; Rahajeng, Yekti
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 4 (2024): JUMAD: Agustus 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i4.2046

Abstract

Use The aim of this research is to determine the partial influence of consumer satisfaction, brand image and trust on consumer loyalty at PT. ΚΑΙ (Persero) DAOP 9 Jember Probolinggo Station. The type of research used is causal associative with a quantitative approach. The population in this study is consumers of the DAOP 9 Jember Train, Probolinggo Station in February-March 2024. The number of samples in this study was 100 samples obtained from the Slovin formula calculation. In proving and analyzing this, the convergent validity test, discriminant validity test, reliability test, r-square test, q-square test and hypothesis test are used.Partial test results show that Consumer Satisfaction (X1) with 1 statistic of (3.608) or p value (0.000 < 0.05), then H0 can be accepted or has a significant effect. Brand Image (X2) with a t statistic of (3.772) or p value (0.440 > 0.05), then H0 is not proven or has no significant effect. Trust (X3) with a t statistic of (1.387) or p value (0.167>0.05), then HO is not proven or has no significant effect.
Pengaruh Kualitas Pelayanan, Promosi Dan Harga Terhadap Kepuasan Pelanggan Pada Toko Roti Violet Bakery Kota Probolinggo Dewi, Ivo Yusvita; Hermawan, Dedi Joko; Rahajeng, Yekti
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 5 (2024): JUMAD: October 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i5.2058

Abstract

This research aims to determine to what extent the variables of service quality, promotion and price partially influence customer satisfaction at the Violet Bakery Bakery, Pobolinggo City. The type of research used is quantitative with a causal associative approach. The variables studied were service quality, promotion and price and customer satisfaction at Violet Bakery, Probolinggo City, with a total of 90 respondents. The data analysis method from the research results is a quantitative descriptive method using the SmartPLS program in the form of a convergent validity test, discriminant validity test, reliability test, adjusted R square test, Q square test and hypothesis test. The test results show that 1) service quality (X1) does not have a significant influence on customer satisfaction. 2) promotion (X2) has a significant and negative influence on customer satisfaction. 3) price (X3) has a significant influence on customer satisfaction.
Pengaruh Stressor Dan Motivasi Kerja Terhadap Kinerja Karyawan Pada Dealer Yamaha Surya Inti Putra Pahlawan Kota Probolinggo Anjani, Vika; Elmas, Muhammad Syarif Hidayatullah; Rahajeng, Yekti
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 5 (2024): JUMAD: October 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i5.2070

Abstract

This study aims to determine the effect of Stressor and work motivation on employee performance and to determine the most dominant influence between Stressor and work motivation on employee performance. Quantitative research with causal associative relationships is the type of research used. Stressor (X1) and work motivation (X2) are independent variables. While employee performance (Y) is the dependent variable used in this study. The sample in this study was 34 employees. The determination of the sample used in this study was saturated sampling. The results of the study stated that there was a partial influence of Stressor and work motivation on employee performance because t count> t table (2.252> 1.696), t count> t table (2.049> 1.696). The dominant test results of the stressor variable are variables that have a very large influence on employee performance because the beta coefficient value is 0.362.
Pengaruh Promosi, Harga Dan Kualitas Pelayanan Terhadap Kepuasan Pengunjung Di BeeJay Bakau Resort (BJBR) Kota Probolinggo Wulandari, Nuril; Ngatimun, Ngatimun; Rahajeng, Yekti
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 6 (2024): JUMAD: December 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i6.2146

Abstract

The research aims to determine the influence of promotion, price and service quality on visitor satisfaction at BeeJay Bakau Resort (BJBR) Probolinggo City. The research method used is quantitative with a causal associative approach with variables consisting of independent variables, namely promotion, price and visitor satisfaction, while the dependent variable is employee performance. The population in this study was 168 visitors and the sample used was 118 visitors based on a purposive sampling technique. The analysis method uses validity tests, discriminant validity tests, reliability tests, normality tests and hypothesis tests with the help of SmartPLS 3.0. This research data uses primary and secondary data. The results of the research show that the Promotion variable (X1) has no effect on Visitor Satisfaction (Y), the Price Variable (X2) has an effect on Visitor Satisfaction (Y), while the Service Quality Variable (X3) has an effect on Visitor Satisfaction (Y) then it is proven that if the hypothesis is accepted the Work Motivation variable has a significant effect on performance.
Co-Authors Agung Yatiningrum, Agung Ahmad Syafii Alfia, Alfia Amani, Tatik Anjani, Vika Ardani, Danar Maulana Bahri, Mohammad Saiful Banu, Syahr Dewi, Ivo Yusvita Efendi, Lyra Anggun Afrilia Elmas, M.Syarif Fida, Mustafida Hasanah, Apriliatul Herlin Herawati, Herlin Hermanto Hermanto Hermanto Hermanto Hermawan, Dedi Joko Hudzafidah, Khusnik Kusidayati, Debbrin Mawaddah, Mega Suci Muhammad Syarif Hidayatullah Elmas Ngatimun Ngatimun Nirbaya, Nanda P.A Nurkinasih, Indah Nursafitri, Ike Perdani, Venny Maulidah Putri, Iis Yuliyana Putri, Wahyu Musafikah R Hery Koeshardjono Rohmah, Ismiatur Seger Priantono Titik Musriati Tumini Tumini, Tumini Tyas, Yayuk I.W Wijaya, Widya Febryanti Wulandari, Nuril