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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Indonesian Journal of Social Science Research ABDIMU Jurnal Pengabdian Kepada Masyarakat Jurnal AGRISEP: Kajian Masalah Sosial Ekonomi Pertanian dan Agribisnis International Journal of Multidisciplinary Approach Research and Science
Kuleh, Yohanes
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Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Economics, Econometrics & Finance Education Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengaruh Customer Relationship Management dan Kualitas Pelayanan terhadap Kepuasan dan Loyalitas Nasabah pada Bank Konvensional Sinaga, Unggul Raga Tua; Achmad, Gusti Noorlitaria; Kuleh, Yohanes
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : CV. Ridwan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (513.109 KB) | DOI: 10.36418/syntax-literate.v6i5.2690

Abstract

Tujuan dalam penelitian ini adalah untuk membuktikan customer relationship management berpengaruh signifikan terhadap kepuasan, untuk membuktikan kualitas pelayanan berpengaruh signifikan terhadap kepuasan, untuk membuktikan kepuasan berpengaruh signifikan terhadap loyalitas nasabah, untuk membuktikan customer relationship management berpengaruh signifikan terhadap loyalitas nasabah melalui kepuasan, dan untuk membuktikan kualitas pelayanan berpengaruh signifikan terhadap loyalitas nasabah melalui kepuasan. Jenis penelitian ini menggunakan penelitian survei dengan pendekatan kausatif yang mana tujuannya untuk menjelaskan hubungan sebab akibat antara dua variabel atau lebih yang diamati melalui pengujian hipotesis sehingga dapat ditarik kesimpulan. Populasi dalam penelitian ini adalah konsumen pada Bank Umum Konvensional di Samarinda dengan menggunakan teknik purposive sampling dalam pengambilan sampel. Analisa data yang digunakan adalah SEM berbasis covariance dengan bantuan program IBM AMOS 26 dalam pengolahan data. Hasil penelitian ini menunjukkan bahwa customer relationship management berpengaruh negatif dan tidak signifikan terhadap kepuasan, kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan, kepuasan berpengaruh positif dan signifikan terhadap loyalitas nasabah, customer relationship management berpengruh positif dan signifikan terhadap loyalitas nasabah melalui kepuasan, dan kualitas pelayanan berpengaruh positif dan signifikan terhadap loyalitas nasabah melalui kepuasan.
Productivity of SMEs in the Wood Processing Industry: Case From "Gen Y" in PPU and Kutai Kartanegara, East Kalimantan Kuleh, Yohanes; Setiawan, Erwin; Rachmawaty, Arvita
Jurnal AGRISEP JURNAL AGRISEP VOL 24 NO 01 2025 (MARCH)
Publisher : Badan Penerbitan Fakultas Pertanian, Universitas Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31186/jagrisep.24.01.137-160

Abstract

The urgency of this research is to investigate the partial effects of business length (BL), HR quality (HRQ), and capital (Cpl) on turnover (Tnr), labor costs (LC), market share (MS) to profits (Pft) from active SME clusters operating in wood processing from two East Kalimantan locations, i.e. Penajam Paser Utara (PPU) and Kutai Kartanegara. Data was taken and compiled from interviews with 211 Gen Y as business owners and verified via the panel regression method. In the context of the wood processing industry. This paper finds two main indications. The first model in PPU shows that: (1) BL has a significant impact on Tnr, (2) BR, HRQ, Cpl, and Tnr have a significant impact on LC, (3) BL, HRQ, Cpl, Tnr, and LC have a significant impact on MS, and (4) BL, HRQ, Cpl, and Tnr have a significant impact on Pft. In the second model with the case in Kutai Kartanegara, it proves that: (1) BL and HRQ have a significant effect on Tnr, (2) BL, HRQ, and Cpl have a significant effect on LC, (3) BL, HRQ, Cpl, Tnr, and LC have an effect significant for MS, and (4) BL, HRQ, LC, MS have a significant effect on Pft. The originality of this idea promotes the continuity of SMEs towards a holistic cycle. Practical implications for SMEs in the wood processing industry in both places are able to encourage flexible strategies in business productivity by increasing HR quality, capital, market share and labor costs in a sustainable manner.
Examining The Link Between Competence and Motivation on Urban Farmers' Performance: The Mediating Role of Job Satisfaction Kuleh, Yohanes; Darma, Dio Caisar; Pujiastuti, Yunita Ali; Nurhikmat, Muhammad; Sampeliling, Alexander; Purwaningsih, Fita; Ashari, Ihsan
Indonesian Journal of Social Science Research Vol. 6 No. 2 (2025): Indonesian Journal of Social Science Research (IJSSR) - INPRESS
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.06.02.07

Abstract

The relocation of Indonesia’s Capital City/Ibu Kota Nusantara (IKN), from Jakarta to East Kalimantan began in 2022, with the government citing economic equity as the primary rationale. Economic development cannot progress without revitalization across all sectors. Agriculture is a sector with significant development potential, despite its current suboptimal operations. Among agricultural activities, oil palm plantations are one of the most prominent and important contributors. Effective human resource management (HRM) of farmers is crucial to driving agricultural economic growth. This study aims to examine the causal relationship between competence and motivation on farmer performance, with job satisfaction as a mediating variable. The sample comprises 138 urban farmers who are members of the Farmers' Group Association (GAPOKTAN) engaged in palm oil production. Data were collected in Sukaraja Village, Penajam Paser Utara (PPU) Regency. The approach was conducted using path analysis. Empirical results indicate that both competence and motivation significantly affect job satisfaction and performance. Additionally, job satisfaction is significantly related to performance. Thus, competence and motivation influence performance indirectly through job satisfaction. This study offers practical benefits for decision-makers, particularly GAPOKTAN, by emphasizing the importance of enhancing farmer competence. The findings also encourage further investigation into additional aspects that may affect farmer performance.
Influence of Halal Label, Expiration Date, and Product Composition on Consumer Purchase Decisions Mediated by Purchase Intention at MSME Gallery Amhar, Rovan; Achmad, Gusti Noorlitaria; Kuleh, Yohanes
International Journal of Multidisciplinary Approach Research and Science Том 3 № 03 (2025): International Journal of Multidisciplinary Approach Research and Science
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/ijmars.v3i03.1925

Abstract

This study aims to analyze the influence of halal labels, expiration dates, and product composition on consumer purchase decisions with purchase intention as a mediating variable at the Etham Nusantara MSME Gallery in Samarinda. The research employed a quantitative approach using a survey method with questionnaires, analyzed through Structural Equation Modeling (SEM) with the assistance of SmartPLS. The results indicate that halal labels, expiration dates, and product composition have a positive and significant effect on both purchase intention and purchase decisions, while purchase intention is proven to mediate the influence of these three variables on consumer purchase decisions. These findings highlight the importance of product information transparency in enhancing consumer trust, purchase intention, and purchase decisions, as well as providing strategic implications for MSME actors and gallery managers in strengthening the competitiveness of local products in an increasingly competitive market.
Analisis strategi pemasaran thrifting second diary stuff di kota samarinda Kuleh, Yohanes; Naufal Malika, Achmad Devin; Sari, Dieta Novita; Zane, Jeshyca Loreine Ovelia; Surtika, Septi; Aulia, Siti Zhafirah; Nou, Yosefa Adonia
ABDIMU Jurnal Pengabdian Kepada Masyarakat Vol. 2 No. 1 (2023): Juni
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/abdimu.v2i1.13353

Abstract

Perkembangan teknologi dan perilaku orang yang melakukan pembelian menuntut Pelaku UMKM mengembangkan teknologi dan perubahan kebiasaan masyarakat Sekarang. Penggunaan data  kualitatif yang dikumpulkan dari wawancara melalui interpretasi. Berdasarkan beberapa teori yang terkumpul, penelitian ini mengungkapkan bahwa konsumen termotivasi atau mengevaluasi transaksi mata uang mengkonsumsi terus menerus. Motivasi mereka terutama didorong oleh kebutuhan mereka untuk bersosialisasi dan peduli dengan anggota masyarakat lainnya. Dengan meningkatnya permintaan pakaian bekas, Tujuan dari penelitian ini adalah untuk menguji orientasi konsumen pembeli barang bekas untuk mengetahuinya apakah mereka berbeda menurut frekuensi pembelian dan jenis toko. Hasilnya tercapai studi ini mengungkap keunggulan pengusaha UMKM dengan tingkat penjualannya meningkatkan dan memudahkan komunikasi dengan konsumen.
Co-Authors Amhar, Rovan Ashari, Ihsan Aulia, Siti Zhafirah Dio Caisar Darma Erwin Setiawan, Erwin Gusti Noorlitaria Achmad Naufal Malika, Achmad Devin Nou, Yosefa Adonia Nurhikmat, Muhammad Purwaningsih, Fita Rachmawaty, Arvita Sampeliling, Alexander Sari, Dieta Novita Sinaga, Unggul Raga Tua Surtika, Septi Yunita Ali Pujiastuti Zane, Jeshyca Loreine Ovelia