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The Concept of Work-Life Balance and Practical Application for Customer Services of Bank Lestari, Dirga; Tricahyadinata, Irsan; Rahmawati, Rahmawati; Darma, Dio Caisar; Maria, Siti; Heksarini, Ariesta
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 8 No 1 (2021): June
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v8i1.21121

Abstract

This paper aims to examine the work-life balance (WLB) standards applied by the Limited Company of Bank Central Asia (PT BCA) Samarinda branch and their impact on employee loyalty, job performance, and turnover intentions. Our targets for employees who work in customer services (CS). We collected the data through survey techniques, where the size of the informants was 340 samples. Multiple regression analyses indicate that the WLB policy has affected employee loyalty, turnover intentions, and job performance. Employee loyalty also plays an essential role in job performance and turnover intentions. Meanwhile, job performance has a significant effect on preventing turnover intentions. The fundamental difference to this finding lies in the escalation in the causality of the variables and is worth developing.
Kepemimpinan Transformasional dan Lingkungan Kerja terhadap Kepuasan Kerja Karyawan pada PT. Wahana Ladang Budaya di Tenggarong Hakim, Hidayah Kurniawati; Heksarini, Ariesta
FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 26 No. 4 (2024): Oktober
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jfor.v26i4.15690

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh dari kepemimpinan transformasional dan lingkungan kerja terhadap kepuasan kerja karyawan PT. Wahana Ladang Budaya di Tenggarong selama periode penelitian. Sampel sebanyak 25 karyawan diperoleh menggunakan teknik sampling jenuh atau sensus melalui penyebaran kuesioner terhadap seluruh karyawan dengan skala pengukuran likert. Teknik analisis yang digunakan dalam penelitian ini adalah analisis uji regresi yaitu regresi linier berganda, diolah melalui program SPSS versi 26. Hasil penelitian menunjukkan bahwa variabel kepemimpinan transformasional berpengaruh secara positif signifikan terhadap kepuasan kerja karyawan. Begitu juga dengan variabel lingkungan kerja yang berpengaruh positif dan signifikan terhadap kepuasan kerja karyawan
Transfer of Training as a Mediator of the Effect of Knowledge Characteristics on Nurses’ Performance Utomo, Bero; AS, Dirga Lestari; Heksarini, Ariesta
Enrichment: Journal of Multidisciplinary Research and Development Vol. 4 No. 2 (2026): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v4i2.665

Abstract

The performance of nurses as professionals who are at the forefront of health services has an important role in determining the quality of services, including mental health services. For this reason, it is necessary to improve competence on a continuous basis. However, the knowledge gained by nurses during training has not been fully applied in work practice consistently. The purpose of this study is to analyze the role of transfer of training in mediating the influence of knowledge characteristics on the performance of nurses at the Atma Husada Mahakam Regional Psychiatric Hospital. This study uses a quantitative approach with an explanatory design to test the causal relationship between variables. The sample of this study is clinical nurses who directly provide services to patients, with sampling techniques using the purposive sampling method. The data collection method was carried out using a structured questionnaire that had been tested for validity and reliability. Data analysis using SEM-PLS The results showed that knowledge characteristics had a positive and significant effect on the transfer of training and nurse performance, but the transfer of training did not have a significant effect on nurse performance, so it was not able to mediate the relationship between knowledge characteristics and performance. These findings suggest that the improvement in nurse performance is more directly influenced by knowledge characteristics than through the process of transferring training results. The study highlights strengthening knowledge characteristics to improve nurse performance and improving training supervision and evaluation for effective training transfer.