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All Journal JAKPI Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Investasi Dirasatul Ibtidaiyah Jurnal Karya Abdi Masyarakat Help: Journal of Community Service Journal of Digital Scholarship in Archives and Information
Marina, Nisha
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences Other

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Journal : Journal of Digital Scholarship in Archives and Information

 1 
Digitalizing Employment Social Security Services in Indonesia: A Literature-Based Study of the JMO Application by BPJS Ketenagakerjaan Hutabarat, Devi Dama Yanti; Afiqa, Ilfa Nadhira; Ajrina, Najwa; Nasution, Naufal Fauzan; Pahlevi, Habieb; Sudarshana, M.L; Karim, Firman; Marina, Nisha
Journal of Digital Scholarship in Archives and Information Vol. 1 No. 1 (2025): Journal of Digital Scholarship in Archives and Information
Publisher : CV Media Inti Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58723/jdsia.v1i1.25

Abstract

Background of Study : Digital transformation has reshaped public services in Indonesia, especially in social security. BPJS Ketenagakerjaan faces challenges like complex bureaucracy and limited access. The JMO app, launched in 2021, aims to address these issues by offering digital self-service features. Aims and Scope Paper : This study explores how digitalization improves public service access and satisfaction in BPJS Ketenagakerjaan. The focus includes service expansion, optimization of JMO features, and evaluation of digital service outcomes for participants. Methods: A qualitative literature review method was used. A total of 20 sources published between 2022 and 2025 were analyzed. Thematic analysis helped identify key trends and challenges in the digital implementation of BPJS Ketenagakerjaan services. Result: The findings show that JMO improves service access, transparency, and user satisfaction. It streamlines claims processing and reduces dependency on in-person visits. However, digital gaps remain, including limited literacy and technical issues for some users. Conclusion: The JMO application demonstrates the potential of digital transformation in public services. While improvements are evident, success depends on inclusive design, ongoing infrastructure support, and user education to ensure equal access for all participants.
Co-Authors Abdul Fatah Hassanudin Adrianto, Adrianto Afiqa, Ilfa Nadhira Ajrina, Najwa Anggriyani eka evriza, eka Haholongan Simanjuntak, Haholongan Hutabarat, Devi Dama Yanti Karim, Firman Kula Ginting Malau, Albert Gamot Marini, Yushita Maulana Arafat Lubis Muhammad Ridha Habibi Z Muhammd Ridha Habibi Nasution, Muhammad Muslim Nasution, Naufal Fauzan Nurjaman Pahlevi, Habieb Ramadhani, Nia Riady, Yasir Sudarshana, M.L Suriani, Irda Vina Arnita