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All Journal Jurnal Ilmiah Universitas Batanghari Jambi EKONOMIS : Journal of Economics and Business JURNAL EDUCATION AND DEVELOPMENT Jurnal Teras Kesehatan International Journal of Economics, Business and Accounting Research (IJEBAR) Coopetition : Jurnal Ilmiah Manajemen Jurnal Inovasi Penelitian Jurnal Menara Medika Jurnal Kesehatan Tambusai International Journal of Business, Economics, and Social Development Jurnal Keperawatan BSI Journal of Hospital Administration and Management (JHAM) JIMIA Jurnal Infokes (Informasi Kesehatan)
Febiana, Ceria
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Pengaruh Promosi Melalui Media Sosial dan Word of Mouth Terhadap Minat Kunjungan Ulang Pasien Febiana, Ceria; Putri Wijayanti, Anita; Winarti, Wiwin; Hanafi, Mutiafani 
Coopetition : Jurnal Ilmiah Manajemen Vol. 15 No. 2 (2024): Coopetition : Jurnal Ilmiah Manajemen
Publisher : Program Studi Magister Manajemen, Institut Manajemen Koperasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32670/coopetition.v15i2.4404

Abstract

The purpose of this study was to determine the effect of promotions through social media and word of mouth on the intention to revisit PINDAD Hospital patients, with a patient population of PINDAD Hospital with a sample of 100 respondents taken by purposive sampling method. Data was collected by distributing questionnaires directly and also using the Google form. After the validity and reliability tests were carried out, the analysis was carried out with the classical assumption test, multiple linear regression analysis tests, the coefficient of determination, the f test and t test. The results showed that promotions with social media and word of mouth had a positive and significant effect on patient repeat visits, which means that if promotions with social media and word of mouth were increased, the patient's repeat visits would also increase significantly.
Hubungan Komunikasi Terapeutik Perawat Dengan Kepuasan Pasien Anita Putri Wijayanti; Febiana, Ceria
JURNAL TERAS KESEHATAN Vol 7 No 1 (2024): Jurnal Teras Kesehatan
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) Politeknik Al Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38215/jtkes.v7i1.124

Abstract

The community still uses clinics and health centers for inpatient medical care. The degree of discontent with therapeutic communication services in both public and private hospitals. The purpose of this study was to ascertain if patients levels of satisfaction in the inpatient room were correlated with nurses therapeutic communication. Chi square is the statistical test that is employed, the sample technique utilized is known as purposive sampling. A total of 42.8% of participants expressed satisfaction with the univariate analysis findings, while 57.2% expressed dissatisfaction with the outcomes. After doing bivariate analysis, it was discovered that the p value was 0.0001, signifying a substantial correlation between the therapeutic communication of nurses and the degree of pleasure that inpatients felt. Hospitals to provide monitoring or oversight regarding the application of communication. Nurses must focus more on therapeutic communication while providing patients with healthcare, with a focus on the initial stage of treatment.
KARAKTERISTIK PASIEN DAN POLA PENYAKIT RAWAT JALAN DI RUMAH SAKIT AL-ISLAM BANDUNG Ceria Febiana
Journal of Hospital Administration and Management (JHAM) Vol 6 No 2 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i2.798

Abstract

Outpatient services represent the primary point of contact between patients and hospitals and serve as an important indicator of healthcare service quality. High outpatient visit volumes require hospitals to understand patient characteristics and disease patterns in order to align services with population needs. This study aimed to analyze patient characteristics and outpatient disease patterns at Al-Islam Hospital Bandung in 2024. A descriptive quantitative study with a retrospective approach was conducted using secondary data from the hospital’s Electronic Medical Records. A total of 400 outpatient records were randomly selected from a population of 33,550 visits using the Slovin formula with a 5% margin of error. The variables analyzed included sex, age group, place of residence, and primary diagnosis. The results showed that outpatient visits were predominantly made by female patients (57%) and individuals in the adult age group of 19–59 years (53.8%), with most patients residing in Bandung City (68%). The five most common primary diagnoses were Follow-Up Examination After Unspecified Treatment for Other Conditions (Z09.9), Counselling, Unspecified (Z71.9), Follow-Up Examination After Other Treatment for Other Conditions (Z09.8), Pulpitis (K04.0), and Necrosis of Pulp (K04.1). Cramer’s V analysis indicated no significant association between disease patterns and sex, while a significant association was observed between disease patterns and age categories. In conclusion, outpatient services at Al-Islam Hospital Bandung are predominantly utilized by adult and elderly patients with conditions requiring ongoing follow-up and long-term monitoring, reflecting a shift from acute care toward chronic disease management.
Co-Authors Ahmad Abdul Goib Alif Fahmi Hendayana Anita Wijayanti, Agusti Sekar Putri Prabowo, Kartika Hendra Titisari & Annisa Fitriani Annisa Novita Ardyani Ayyi Puteri Pujaswari Dewi Ayu Melati Ningsih Dinda Putri Eka Darmayanti Fatwa Annisa Cahya Salsabila Fauzia Fadillah Hanafi, Mutiafani  Herdi Purwanto I Putu Ajie Windu Kertayoga Ida Bagus Alit Ksama Putra Imam Suharto Lia Amalia Uswatun Khasanah Lydia Goenadhi Muchammad Fahad Firdaus Muhamad Rezka Ramadhan Pratama Muhamad Rezky Hamdani Pamungkas Nelly Christina Febfriana Nurul Fadila Nurul Khotimah Putri Dwi Novrina Rahadiyan Rahadiyan Risna Haryati Shelly Novianti Ismanda Siska Anisa Tata Dibrata Tria Seli Anggraeni Virliana Utami Winarti, Wiwin Wiwin Windiani Yaya Suparya