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All Journal Jurnal EMT KITA Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstorming Panrannuangku Jurnal Pengabdian Masyarakat Prosiding Konferensi Nasional PKM-CSR Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Jurnal Bangun Abdimas Ranah Research : Journal of Multidisciplinary Research and Development
Brian, Reagan
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Pelatihan Reservasi Berbasis Computer Reservation System Kepada Siswa SMK Gema Gawita Tangerang Kristiana, Yustisia; Brian, Reagan; Mulyono, Stephanie Theodora
Panrannuangku Jurnal Pengabdian Masyarakat Vol. 5 No. 1 (2025)
Publisher : Lembaga Penelitian dan Pengembangan Teknologi dan Rekayasa, Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/panrannuangku3762

Abstract

Dalam industri penerbangan, sistem reservasi memainkan peran yang sangat krusial. SMK Gema Gawita, sebagai sekolah vokasi pariwisata di Tangerang, belum memiliki laboratorium yang memadai, sehingga pemahaman siswa tentang sistem reservasi berbasis komputer (computer reservation system) yang bekerja secara real-time masih terbatas. Pelatihan menggunakan sistem reservasi Galileo menjadi solusi untuk meningkatkan keterampilan siswa dalam industri pariwisata. Pelatihan reservasi berbasis computer reservation system yaitu Galileo menawarkan solusi terhadap permasalahan yang dialami SMK Gema Gawita. Metode yang dilakukan dimulai dengan tahap persiapan kegiatan, pelaksanaan pelatihan, dan evaluasi. Pelatihan ini akan memberikan pengayaan materi reservasi berikut dengan praktik reservasi bagi para siswa SMK Gema Gawita. Kegiatan ini berlangsung dengan baik dan memberikan pengalaman belajar yang interaktif. Melalui pelatihan ini, peserta memperoleh wawasan dan keterampilan yang relevan dengan kebutuhan industri, sehingga diharapkan dapat meningkatkan daya saing siswa di dunia kerja.
Evaluasi Efektivitas Pelatihan dan Perilaku Inovatif terhadap Kinerja Karyawan di Hotel Berbintang 4 di Jakarta Timur Djaswandini, Salma Nadhifa; Goeltom, Vasco Adato H.; Brian, Reagan
Jurnal EMT KITA Vol 9 No 4 (2025): OCTOBER 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v9i4.4680

Abstract

The hospitality industry continues to grow along with technological advances, changes in consumer interests, and increasing public awareness of the importance of quality service experiences. This study aims to evaluate the effectiveness of training and innovative behavior in four-star hotels in East Jakarta. The method applied in this study is a quantitative approach with a survey design. Data were obtained using a questionnaire distributed to 160 employees of four-star hotels in East Jakarta who had worked for at least one year. The data analysis technique used Partial Least Squares Structural Equation Modeling (PLS-SEM) with the help of SmartPLS 4 software. Training effectiveness is defined as employees’ perceptions of the relevance of the training material, interactive methods, and the application of training in their daily work. Innovative behavior refers to employees' ability to generate, implement, and adapt to new ideas in the workplace. The analysis results show that Training Effectiveness (β = 0.404; p = 0.000) and Innovative Behavior (β = 0.435; p = 0.000) have a significant positive influence on Employee Performance, with an Adjusted R² of 0.612, indicating strong predictive power of the model. The practical implication of this study encourages hotel management to design relevant training programs and foster a work environment that supports innovation. The limitation of this research lies in its geographical scope and the specific type of hotel. Future research is recommended to explore mediating variables such as organizational culture or employee engagement to gain a deeper understanding of the relationships between variables.
The Influence of Social Norms and Attitude Towards Food Waste Reductions at Five-Star Hotels in Jakarta Muljani, Borromia Faustina; Brian, Reagan; Juliana, Juliana
Jurnal EMT KITA Vol 9 No 4 (2025): OCTOBER 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v9i4.4699

Abstract

This study investigates the influence of social norms and attitudes on the intention to reduce food waste in five-star hotels in Jakarta. A quantitative research design was employed, collecting data from 220 participants, including hotel guests, restaurant patrons, and hotel employees, through an online questionnaire. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that both social norms (β = 0.34, p < 0.001) and attitudes (β = 0.45, p < 0.001) significantly and positively affect food waste reduction intentions. The model accounts for 61.6% of the variance in behavioral intention (adjusted R²), reflecting moderate predictive power. These findings support the Theory of Planned Behavior and contribute theoretical insights into consumer behavior in the hospitality industry. From a practical perspective, the study emphasizes the need for guest-oriented educational campaigns and socially-driven communication strategies to foster a culture of food conservation. The study's limitations include the reliance on self-reported data, which may be subject to social desirability bias. Future research is encouraged to explore additional factors, such as perceived behavioral control, moral norms, and environmental awareness, to strengthen the model’s explanatory capacity and promote more comprehensive sustainable practices within the hospitality sector.
Co-Authors Aan Nurhasanah Agungputranto, Anugerah Beyul, Shin Eun Dewanty, Venni Diena Mutiara Lemy Djaswandini, Salma Nadhifa Goeltom, Vasco Adato H. Harahap, Dewi Irna Khairuna Juliana Juliana Kekung, Joany Patricia Beatrix Kosasih, Silvia Kurniawan, Johannes Kusumo, Elang Leofran, Florencia Marcella Montero, Dennis Muljani, Borromia Faustina Mulyono, Stephanie Theodora Nainggolan, Rebecca Faustine Shin, Eun Beyul Stephanie Mulyono, Stephanie T. Mulyono, Stephanie Then, Julita Theodora M., Stephanie Theodosia C. Nathalia Theresya, Alvia Wowor, Wulan Meiaya Yustisia Kristiana