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Dewi, Siti Handam
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ANALISIS KEPUASAN PASIEN TERHADAP LAYANAN ADMISSION DI PUSKESMAS TANJUNG BINGKUNG KABUPATEN SOLOK TAHUN 2025 Prima, Arif; Yudhanto, Satrio Bhagas; Dewi, Siti Handam; Cheni, Aulia Rahmi; Wahyuni, Nia Watri
Ensiklopedia of Journal Vol 8, No 2 (2026): Vol. 8 No. 2 Edisi 1 Januari 2026
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v8i2.3614

Abstract

Admission services represent the initial point of contact between patients and healthcare facilities and play a crucial role in shaping patients’ perceptions of healthcare service quality. This study aimed to analyze patient satisfaction with admission services at Puskesmas Tanjung Bingkung, Solok Regency, during September 2025. The study employed a descriptive quantitative method with a cross-sectional design. The research population consisted of 1,723 outpatient visits, with a sample of 95 respondents determined using the Slovin formula and selected through accidental sampling. Data were collected using a questionnaire based on the five Servqual dimensions, measured on a Likert scale ranging from 1 to 5. The results indicated varying levels of patient satisfaction across dimensions: Tangible (74%, satisfied), Reliability (68%, satisfied), Responsiveness (55%, moderately satisfied), Assurance (82%, satisfied), and Empathy (79%, satisfied). The study concluded that while staff competence and professionalism (Assurance) demonstrated the highest satisfaction level, service speed (Responsiveness) remains a critical issue due to high patient volume. Therefore, the implementation of a digital queue management system is recommended to enhance the efficiency of admission services at Puskesmas.Keywords: patient satisfaction, admission services, Servqual, Puskesmas
ANALISIS KEPUASAN PASIEN TERHADAP LAYANAN ADMISSION DI PUSKESMAS TANJUNG BINGKUNG KABUPATEN SOLOK TAHUN 2025 Prima, Arif; Yudhanto, Satrio Bhagas; Dewi, Siti Handam; Cheni, Aulia Rahmi; Wahyuni, Nia Watri
Ensiklopedia Education Review Vol 7, No 3 (2025): Volume 7 No 3 Desember 2025
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eer.v7i3.3593

Abstract

Admission services represent the initial point of contact between patients and healthcare facilities and play a crucial role in shaping patients’ perceptions of healthcare service quality. This study aimed to analyze patient satisfaction with admission services at Puskesmas Tanjung Bingkung, Solok Regency, during September 2025. The study employed a descriptive quantitative method with a cross-sectional design. The research population consisted of 1,723 outpatient visits, with a sample of 95 respondents determined using the Slovin formula and selected through accidental sampling. Data were collected using a questionnaire based on the five Servqual dimensions, measured on a Likert scale ranging from 1 to 5. The results indicated varying levels of patient satisfaction across dimensions: Tangible (74%, satisfied), Reliability (68%, satisfied), Responsiveness (55%, moderately satisfied), Assurance (82%, satisfied), and Empathy (79%, satisfied). The study concluded that while staff competence and professionalism (Assurance) demonstrated the highest satisfaction level, service speed (Responsiveness) remains a critical issue due to high patient volume. Therefore, the implementation of a digital queue management system is recommended to enhance the efficiency of admission services at Puskesmas.Keywords : patient satisfaction, admission services, Servqual, Puskesmas
ANALISIS KETEPATAN KODE DIAGNOSIS PASIEN RAWAT JALAN PADA POLI SARAF DI RSUD DR. RASIDIN PADANG Dewi, Siti Handam; Rahmadhani, Rahmadhani; Prima, Arif; Yudhanto, Satrio Bhagas; Hawa, Siti Nur
Ensiklopedia of Journal Vol 8, No 2 (2026): Vol. 8 No. 2 Edisi 2 Januari 2026
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v8i2.3599

Abstract

The clarity of diagnosis writing is an important factor in coding determination. One of the issues found is the illegibility of diagnoses and the lack of completeness in filling out medical resumes, which is caused by the use of terminology in Indonesian and abbreviations that do not conform to standard norms, making it difficult for coders to read and interpret the diagnoses. The research aims to examine the accuracy of the diagnostic codes for outpatient patients in the neurology clinic. The type of research used is quantitative with a cross-sectional method, conducted at the Dr. Rasidin General Hospital in Padang. The research population consists of 532 medical record files, and the sample taken amounts to 84 outpatient medical record files using simple random sampling techniques. The type of research used is quantitative with a cross-sectional method, conducted at the Dr. Rasidin General Hospital in Padang. The research population consists of 532 medical record files, and the sample taken amounts to 84 outpatient medical record files using simple random sampling technique. The research was conducted using observations and a checklist, as well as univariate analysis. Data processing includes editing, coding, tabulation, and data cleaning. The research results indicate that out of 84 medical record files, 28 (33.3%) had unclear diagnoses due to illegible handwriting, 34 (40.5%) were incomplete due to time constraints, and 26 (31.0%) had incorrect codes due to the ambiguity and incompleteness of the diagnosis writing. The ambiguity and incompleteness of diagnosis writing affect the accuracy of coding. In the future, it is hoped that diagnosis writing will adhere to ICD-10 guidelines to facilitate the assignment of diagnosis. Keywords: Code Accuracy, Pattient Diagnosis,Outpatient Care
Co-Authors aini, rafika Alashari, Muhammad Alfauzain, Alfauzain Ashari, Muhammad Al Azizah, Putri Aulia Cheni, Aulia Rahmi Hawa, Siti Nur Ibtihalzain, Nasywa Mara Ilahi, Vitratul Illahi, Vitratul Juliandi, Jeri Leonard, Devid Mahesa, Genta Mardiawati, Dewi Neila Sulung, Neila Oktamianiza Oktamianiza Prima, Arif Putra, Heru Rahmat Wibawa Rahmadhani, Rahmadhani Ulfa, Mutia Mardha Wahyuni, Nia Watri Wibawa, Heru Rahmat Yudhanto, Satrio Bhagas Yulia , Yulfa Zailinda, Meuthia Arini