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All Journal Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Jurnal Manajemen Indonesia Specta Journal of Technology International Journal of Economics, Business and Accounting Research (IJEBAR) International Journal Of Science, Technology & Management (IJSTM) Journal Of World Science Asian Journal of Management Analytics Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies The Eastasouth Management and Business eProceedings of Management Innovative: Journal Of Social Science Research Enrichment: Journal of Multidisciplinary Research and Development Blantika : Multidisciplinary Journal The Eastasouth Journal of Information System and Computer Science Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Multidisciplinary Indonesian Center Journal International Journal of Accounting and Management Information Systems
Siska Noviaristanti
Universitas Telkom
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Analysis of Public Service Innovation from Competition at the Ministry of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia in 2020-2023 Ariza Putri, Ismi Despi; Noviaristanti, Siska
The Eastasouth Management and Business Vol. 3 No. 03 (2025): The Eastasouth Management and Business (ESMB)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esmb.v3i03.582

Abstract

Public service innovation is the government's main focus in an effort to make it easier for the public to access information, especially through digital transformation that can provide benefits for both the public and the government itself. The Ministry of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia (Ministry of PANRB) plays a role as a leading sector in encouraging the realization of public service innovation, one of which is through holding an annual competition that aims to motivate ministries, institutions, local governments, BUMN, and BUMD to continue to create service innovations. This study aims to identify various forms of public service innovation in Indonesia based on type, results, policy sectors, and geographical location, as well as to provide theoretical contributions and practical benefits for optimizing equitable public services. Using qualitative methods with data collection techniques through document archives from the 2020–2023 public service innovation competition, the study found that district governments are the dominant actors, while BUMN participation is still low, with innovation concentrated in Java and dominated by the public service, health, and governance sectors. Although technology and social innovations are growing rapidly, aspects of governance and inclusion are still lacking, so it is recommended to strengthen regional capacity, increase BUMN participation, improve innovation replication, and integrate social dimensions. Further research needs to focus on evaluating impacts, regional disparities, and internal organizational factors to strengthen the effectiveness of public service innovation as a whole.
Analysis of Mobile Banking Adoption with a Modified Technology Acceptance Model (TAM) on the Mybca Mobile Banking Application Widjaja, Adeline Louisa; Noviaristanti, Siska
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 3 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i3.383

Abstract

Digital transformation is reshaping all industries, including the banking sector. One key driver is the shift in customer behavior toward smartphone-based financial transactions. Bank BCA introduced the myBCA mobile banking application to address this trend; however, its adoption remains relatively low. This study investigates the factors influencing customer adoption of myBCA, addressing a research gap in understanding mobile banking adoption in the context of a new platform with low user uptake. The study extends the Technology Acceptance Model (TAM) by integrating six additional variables: Perceived Trust (PT), Social Influence (SI), Perceived Risk (PR), Perceived Security (PS), and Habit (HT), alongside Perceived Usefulness (PU) and Perceived Ease of Use (PEU). Intention to Use (ITU) is positioned as a mediating variable. Data were collected from 400 respondents via online surveys using simple random sampling. Analysis was conducted using PLS-SEM with SmartPLS. Results indicate that PU, PEU, PT, SI, PS, and HT positively influence Adoption of Mobile Banking (AMB) through ITU, while PR has a negative effect. ITU explains 59.5% of the variance, while AMB is explained by 48.1%. The novelty of this research lies in its comprehensive model that incorporates behavioral, security, and trust-related variables to explain adoption in a newly launched mobile banking platform—an area not widely examined in existing TAM-based studies. This study offers theoretical contributions for future research and practical insights for Bank BCA to enhance myBCA adoption by focusing on trust-building, security assurance, and habitual engagement strategies.
Analysis Of The Adoption Of The Use Of The Indonesian Standard Quick Response Code (Qris) Using The Development Of The Technology Acceptance Model (Tam) In Msmes In Tarakan City Arifin, Andry; Noviaristanti, Siska
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 4 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i4.423

Abstract

In Tarakan City the increase in the number of QRIS users was followed by an increase in the number of QRIS merchants but did not reach the desired level. Recorded in the National Merchant Respository (NMRI) as much as 45.76% from the end of 2019 to June 2024. The purpose of this study is to analyze the use of QRIS for MSMEs in Tarakan City through the integration of the Technology Acceptance Model (TAM) model and the addition of other variables. The research findings indicate that Social Influence, Perceived Ease of Use, Perceived Trust, Perceived Value, and Intention to Use have a significant influence on the adoption of QRIS by MSMEs in Tarakan City. Conversely, Attractiveness of Alternatives, Perceived Security, and Perceived Usefulness do not show a significant direct influence on Intention to Use. These findings suggest that social encouragement, ease of use, trust, and perceived value are key factors in driving the acceptance of QRIS, while the attractiveness of alternatives and perceived security play a limited role in this context. This study provides practical implications for MSME actors and Bank Indonesia to enhance socialization, training, and trust in QRIS to achieve more optimal adoption targets
Analysis of the Impact of Organizational Learning and Inter-Firm Resources on Firm Performance with Innovation, Dynamic Resilience, and Managed Service Quality (Msq) as Intervening Variables at PT. Telkom Akses Supriyanto, Aji; Noviaristanti, Siska
Asian Journal of Management Analytics Vol. 4 No. 3 (2025): July 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajma.v4i3.14765

Abstract

This study analyzes the effect of Organizational Learning and Inter-firm Resources on Firm Performance, with Innovation, Dynamic Resilience, and Managed Service Quality (MSQ) as intervening variables at PT Telkom Akses. Using quantitative methods with the SEM-PLS approach and SmartPLS tools, data was obtained from 61 General Managers and Managers. The results show Organizational Learning has no significant effect on Firm Performance (T-Value 0.950; P-Value 0.342), while Inter-firm Resources has a significant effect (T-Value 2.234; P-Value 0.026). These findings emphasize the importance of external collaboration and service quality management in improving firm performance.
Development of IoT-Based Breeding and Feed Management Application with Design Thinking Approach in Sheep Farming Industry (Case Study of PT. Agro Surya Perkasa) Sasongko, Heru; Noviaristanti, Siska
Asian Journal of Management Analytics Vol. 4 No. 3 (2025): July 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajma.v4i3.14993

Abstract

This study explores the development of an IoT-based application for breeding and feed management in sheep farming using the Design Thinking approach, with a case study at PT Agro Surya Perkasa. A qualitative-descriptive method was used, applying five stages of Design Thinking: Empathize, Define, Ideate, Prototype, and Test. Data were obtained through interviews, field observations, and literature review involving experienced farmers, livestock managers, and IoT experts. The results show that the application addresses key challenges in breeding and feed efficiency through practical features such as breeding reminders, feed tracking, and health monitoring. The study demonstrates the potential of IoT to enhance livestock productivity and sustainability, offering valuable insights and a reference for similar innovations in other livestock sectors.
Development of Digital Transformation Strategies Based on Business Process Management Maturity Level Measurement at PT. Telkom Akses Djatnika, Hendra Hadiyatna; Noviaristanti, Siska
Asian Journal of Management Analytics Vol. 4 No. 3 (2025): July 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajma.v4i3.15029

Abstract

This study analyzes the business process management maturity of PT Telkom Akses amid digital transformation challenges in Indonesia’s telecommunications industry. Using a qualitative case study approach, data were collected through interviews, observations, and internal document analysis. The Business Process Management Maturity (BPMM) model was applied from both IT and BPM perspectives to assess the effectiveness of process management and identify areas for improvement. Findings indicate the current maturity level and highlight gaps in strategic alignment, governance, and IT support. The study provides recommendations to enhance operational efficiency and service quality, offering strategic insights for PT Telkom Akses and other telecom companies undergoing digital transformation.
Exploratory Analysis and Identification of Factors Challenging Digital Transformation in Bio Farma Group Ananda Muhammad, Rafi; Noviaristanti, Siska
International Journal of Science, Technology & Management Vol. 6 No. 4 (2025): July 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i4.1339

Abstract

In the era of Industry 4.0, companies must adapt to remain competitive, including through digital transformation. Bio Farma, a leading vaccine manufacturer in Indonesia and the parent of the state-owned pharmaceutical holding (Bio Farma Group), is undergoing such a transformation. This includes subsidiaries like Kimia Farma, Indofarma, and INUKI. To accelerate this process, Bio Farma established the Directorate of Transformation and Digital to coordinate initiatives across all levels of the organization. This study explores and identifies the main challenges in the company’s digital transformation using a mixed-methods approach with an exploratory sequential design. Data were collected from interviews with five key informants and surveys involving 327 employees across the Bio Farma Group. A combination of qualitative and quantitative analysis, including Confirmatory Factor Analysis (CFA), was used to uncover the core challenges. The findings revealed 13 key factors: digital capability, strategy, technology, organization and culture, digital efficiency, digital readiness, customer focus, digital research, investment perception, operations, collaboration, investment review, and digital priority. These challenges extend beyond technical issues to strategic planning, organizational readiness, cultural alignment, collaboration, and investment evaluation. This research provides a strategic reference for managing digital transformation, particularly for state-owned enterprises in the health sector. The results are expected to support Bio Farma Group in formulating effective policies to enhance digital capabilities, strengthen collaboration, improve efficiency, and ensure sustainable digital development.
Analysis of Upstream Cloud Technology Acceptance at Pertamina Hulu Energi Regional 4 Fatahillah, Ahmad Dzikra; Noviaristanti, Siska; Awaluddin, Muhammad
The Eastasouth Journal of Information System and Computer Science Vol. 3 No. 01 (2025): The Eastasouth Journal of Information System and Computer Science (ESISCS)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esiscs.v3i01.654

Abstract

This study aims to analyze the factors influencing the acceptance of Upstream Cloud technology at PT Pertamina Hulu Energi Regional 4. Upstream Cloud is part of the company's digital transformation strategy, expected to improve operational efficiency and competitiveness in the oil and gas industry. Using the Technology Acceptance Model (TAM) approach, this research examines the influence of Perceived Usefulness (PU), Perceived Ease of Use (PEOU), Confidence Level of Users (CL), and Cost Effectiveness (CE) on the level of technology acceptance within the organization. The research was conducted through a survey involving employees of PT Pertamina Hulu Energi Regional 4, with data analyzed using inferential statistical methods to determine the relationships and the magnitude of influence of each variable. The results indicate that PU has a positive and significant effect of 33.3%, PEOU of 9.2%, CL of 39.1%, and CE of 14.9% on technology acceptance. Simultaneously, these four variables contribute a total of 96.5% to the acceptance of Upstream Cloud technology. These findings have important strategic implications for the company, including the need to enhance user competence and confidence through technical training and mentoring, intensify communication regarding the tangible benefits of cloud technology, and strengthen technical support. Additionally, although PEOU has a relatively small influence, ensuring ease of use remains essential to minimize adoption barriers, particularly for non-technical users. Regular evaluations of the technology's effectiveness are also recommended to adapt to the dynamic operational needs and technological advancements in the oil and gas industry.
EXPLORING PERSONAL INNOVATIVENESS AS A DRIVING FACTOR IN THE TECHNOLOGY ACCEPTANCE MODEL FOR MYTELKOMSEL IMPROVING Yulianti, Dira; Noviaristanti, Siska
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 2 No. 3 (2025): Vol. 2 No. 3 Edisi Juli 2025
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v2i3.1037

Abstract

This study aims to analyze the role of Personal Innovativeness in influencing the actual use of the MyTelkomsel application through an extended Technology Acceptance Model (TAM). In this model, Personal Innovativeness is positioned as a core construct that influences three key user perceptions: Perceived Ease of Use, Perceived Usefulness, and Perceived Enjoyment. A total of 355 respondents participated in the study, and the data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that seven out of eight hypothesized paths between constructs in the model demonstrate statistically significant effects. The only non-significant relationship is found between Perceived Ease of Use and Attitude Toward Use, suggesting that ease of use is no longer a major determinant of user attitudes toward digital applications, possibly because it is now perceived as a basic standard in technology usage. Conversely, Personal Innovativeness consistently exerts a significant influence on all three key perceptions, which in turn affect users’ attitudes, intentions, and actual behaviors. These results underscore the strategic role of innovative personal characteristics in driving adoption and active engagement with digital applications. The practical implications highlight the importance of user segmentation based on innovation levels, the development of enjoyable features, and the refinement of user experience to promote sustained engagement within digital ecosystems such as MyTelkomsel.
Project Risk Mitigation in Construction Projects (Case Study of Medan Station Building and Emplacement Development Project Phase II) Hardiputra, Andrew; Noviaristanti, Siska; Rahadian, Dadan
Jurnal Manajemen Indonesia Vol. 25 No. 1 (2025): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v25i1.6074

Abstract

The success of a construction project can be determined by the achievement of targets in terms of time, cost and quality. The data shows that several construction projects undertaken by Waskita Karya experienced delays in the completion of work and increased costs. Risk mitigation has an important role in project control from the start in order to find out the causes of risk and how to handle them. This study aims to determine the risk mitigation strategy in the Medan Station Building and Emplacement Development Project Phase II. The research phenomenon is explored using a case study method through a quantitative approach. Data collection techniques are interviews, observation, and documentation. Construction risk factors include internal, external and project risks. More in-depth studies are limited to project risks, which have a direct impact on time, cost, quality, construction and technology. The results showed that 43 relevant risk factors had been identified. Obtained 11 risk factors with a very high level of risk, including (1) delay in handing over the project to the owner, (2) failure to achieve the productivity plan for the contractor's equipment, (3) delay in land acquisition, (4) delay in finalizing the design, (5) increase in BK/PU, (6) increase in material prices, (7) waste material exceeding plan, (8) potential for extreme weather to hinder project implementation, (9) there are existing utilities, buildings, or other objects that need permits in in terms of demolition in the work area, (10) delays in fulfilling labor and work tools, (11) innovative working methods.
Co-Authors Adhia Ika Wahyuni Ananda Muhammad, Rafi Anggis Rizky Wiyaringtyas Arifin, Andry Ariza Putri, Ismi Despi Dadan Rahadian Djatnika, Hendra Hadiyatna Donny Trihanondo Dzulfikar, Husni Fatahillah, Ahmad Dzikra Firdaus, Muhamad Aditia Gadang Ramantoko Hadi, Fikrian Hans Wijaya, Timothy Hardiputra, Andrew Heru Sasongko Jonfort Sony Hasaoran Hutabarat Kakilangit, Kelana Kusuma Wardhani, Shinta Muhammad Awaluddin, Muhammad Perdananti, Primanola Pradichytama Raksawaruga, Muhammad Farrell Primanola Perdananti Rahmatulloh, Iman Ramadhani, Fauzia Rengganis, Rara Ayu Rivanodi, Rivanodi Sahara Syarifatul Choeriyah Saputra, Ahmad Fadli Shinta Ceysaria Yunita Silmi Izdihar Sunu Puguh Hayu Triono SW, Blasius Febrianus Dwi Timothy Hans Wijaya Widjaja, Adeline Louisa Yulianti, Dira Zaimah Nabila, Farah