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All Journal Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Jurnal Manajemen Indonesia Jurnal Organisasi Dan Manajemen Specta Journal of Technology International Journal of Economics, Business and Accounting Research (IJEBAR) International Journal Of Science, Technology & Management (IJSTM) Jurnal Administrasi Bisnis (J-Adbis) Journal Of World Science Asian Journal of Management Analytics Return : Study of Management, Economic and Bussines Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies The Eastasouth Management and Business eProceedings of Management Innovative: Journal Of Social Science Research Enrichment: Journal of Multidisciplinary Research and Development Blantika : Multidisciplinary Journal The Eastasouth Journal of Information System and Computer Science Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Multidisciplinary Indonesian Center Journal International Journal of Accounting and Management Information Systems Dirham: Journal of Sharia Finance and Economics
Siska Noviaristanti
Telkom University
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Analysis of Public Service Innovation from Competition at the Ministry of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia in 2020-2023 Ariza Putri, Ismi Despi; Noviaristanti, Siska
The Eastasouth Management and Business Vol. 3 No. 03 (2025): The Eastasouth Management and Business (ESMB)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esmb.v3i03.582

Abstract

Public service innovation is the government's main focus in an effort to make it easier for the public to access information, especially through digital transformation that can provide benefits for both the public and the government itself. The Ministry of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia (Ministry of PANRB) plays a role as a leading sector in encouraging the realization of public service innovation, one of which is through holding an annual competition that aims to motivate ministries, institutions, local governments, BUMN, and BUMD to continue to create service innovations. This study aims to identify various forms of public service innovation in Indonesia based on type, results, policy sectors, and geographical location, as well as to provide theoretical contributions and practical benefits for optimizing equitable public services. Using qualitative methods with data collection techniques through document archives from the 2020–2023 public service innovation competition, the study found that district governments are the dominant actors, while BUMN participation is still low, with innovation concentrated in Java and dominated by the public service, health, and governance sectors. Although technology and social innovations are growing rapidly, aspects of governance and inclusion are still lacking, so it is recommended to strengthen regional capacity, increase BUMN participation, improve innovation replication, and integrate social dimensions. Further research needs to focus on evaluating impacts, regional disparities, and internal organizational factors to strengthen the effectiveness of public service innovation as a whole.
Analysis of the Impact of Organizational Learning and Inter-Firm Resources on Firm Performance with Innovation, Dynamic Resilience, and Managed Service Quality (Msq) as Intervening Variables at PT. Telkom Akses Supriyanto, Aji; Noviaristanti, Siska
Asian Journal of Management Analytics Vol. 4 No. 3 (2025): July 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajma.v4i3.14765

Abstract

This study analyzes the effect of Organizational Learning and Inter-firm Resources on Firm Performance, with Innovation, Dynamic Resilience, and Managed Service Quality (MSQ) as intervening variables at PT Telkom Akses. Using quantitative methods with the SEM-PLS approach and SmartPLS tools, data was obtained from 61 General Managers and Managers. The results show Organizational Learning has no significant effect on Firm Performance (T-Value 0.950; P-Value 0.342), while Inter-firm Resources has a significant effect (T-Value 2.234; P-Value 0.026). These findings emphasize the importance of external collaboration and service quality management in improving firm performance.
Development of IoT-Based Breeding and Feed Management Application with Design Thinking Approach in Sheep Farming Industry (Case Study of PT. Agro Surya Perkasa) Sasongko, Heru; Noviaristanti, Siska
Asian Journal of Management Analytics Vol. 4 No. 3 (2025): July 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajma.v4i3.14993

Abstract

This study explores the development of an IoT-based application for breeding and feed management in sheep farming using the Design Thinking approach, with a case study at PT Agro Surya Perkasa. A qualitative-descriptive method was used, applying five stages of Design Thinking: Empathize, Define, Ideate, Prototype, and Test. Data were obtained through interviews, field observations, and literature review involving experienced farmers, livestock managers, and IoT experts. The results show that the application addresses key challenges in breeding and feed efficiency through practical features such as breeding reminders, feed tracking, and health monitoring. The study demonstrates the potential of IoT to enhance livestock productivity and sustainability, offering valuable insights and a reference for similar innovations in other livestock sectors.
Development of Digital Transformation Strategies Based on Business Process Management Maturity Level Measurement at PT. Telkom Akses Djatnika, Hendra Hadiyatna; Noviaristanti, Siska
Asian Journal of Management Analytics Vol. 4 No. 3 (2025): July 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajma.v4i3.15029

Abstract

This study analyzes the business process management maturity of PT Telkom Akses amid digital transformation challenges in Indonesia’s telecommunications industry. Using a qualitative case study approach, data were collected through interviews, observations, and internal document analysis. The Business Process Management Maturity (BPMM) model was applied from both IT and BPM perspectives to assess the effectiveness of process management and identify areas for improvement. Findings indicate the current maturity level and highlight gaps in strategic alignment, governance, and IT support. The study provides recommendations to enhance operational efficiency and service quality, offering strategic insights for PT Telkom Akses and other telecom companies undergoing digital transformation.
Exploratory Analysis and Identification of Factors Challenging Digital Transformation in Bio Farma Group Ananda Muhammad, Rafi; Noviaristanti, Siska
International Journal of Science, Technology & Management Vol. 6 No. 4 (2025): July 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i4.1339

Abstract

In the era of Industry 4.0, companies must adapt to remain competitive, including through digital transformation. Bio Farma, a leading vaccine manufacturer in Indonesia and the parent of the state-owned pharmaceutical holding (Bio Farma Group), is undergoing such a transformation. This includes subsidiaries like Kimia Farma, Indofarma, and INUKI. To accelerate this process, Bio Farma established the Directorate of Transformation and Digital to coordinate initiatives across all levels of the organization. This study explores and identifies the main challenges in the company’s digital transformation using a mixed-methods approach with an exploratory sequential design. Data were collected from interviews with five key informants and surveys involving 327 employees across the Bio Farma Group. A combination of qualitative and quantitative analysis, including Confirmatory Factor Analysis (CFA), was used to uncover the core challenges. The findings revealed 13 key factors: digital capability, strategy, technology, organization and culture, digital efficiency, digital readiness, customer focus, digital research, investment perception, operations, collaboration, investment review, and digital priority. These challenges extend beyond technical issues to strategic planning, organizational readiness, cultural alignment, collaboration, and investment evaluation. This research provides a strategic reference for managing digital transformation, particularly for state-owned enterprises in the health sector. The results are expected to support Bio Farma Group in formulating effective policies to enhance digital capabilities, strengthen collaboration, improve efficiency, and ensure sustainable digital development.
Analysis of Upstream Cloud Technology Acceptance at Pertamina Hulu Energi Regional 4 Fatahillah, Ahmad Dzikra; Noviaristanti, Siska; Awaluddin, Muhammad
The Eastasouth Journal of Information System and Computer Science Vol. 3 No. 01 (2025): The Eastasouth Journal of Information System and Computer Science (ESISCS)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esiscs.v3i01.654

Abstract

This study aims to analyze the factors influencing the acceptance of Upstream Cloud technology at PT Pertamina Hulu Energi Regional 4. Upstream Cloud is part of the company's digital transformation strategy, expected to improve operational efficiency and competitiveness in the oil and gas industry. Using the Technology Acceptance Model (TAM) approach, this research examines the influence of Perceived Usefulness (PU), Perceived Ease of Use (PEOU), Confidence Level of Users (CL), and Cost Effectiveness (CE) on the level of technology acceptance within the organization. The research was conducted through a survey involving employees of PT Pertamina Hulu Energi Regional 4, with data analyzed using inferential statistical methods to determine the relationships and the magnitude of influence of each variable. The results indicate that PU has a positive and significant effect of 33.3%, PEOU of 9.2%, CL of 39.1%, and CE of 14.9% on technology acceptance. Simultaneously, these four variables contribute a total of 96.5% to the acceptance of Upstream Cloud technology. These findings have important strategic implications for the company, including the need to enhance user competence and confidence through technical training and mentoring, intensify communication regarding the tangible benefits of cloud technology, and strengthen technical support. Additionally, although PEOU has a relatively small influence, ensuring ease of use remains essential to minimize adoption barriers, particularly for non-technical users. Regular evaluations of the technology's effectiveness are also recommended to adapt to the dynamic operational needs and technological advancements in the oil and gas industry.
Project Risk Mitigation in Construction Projects (Case Study of Medan Station Building and Emplacement Development Project Phase II) Hardiputra, Andrew; Noviaristanti, Siska; Rahadian, Dadan
Jurnal Manajemen Indonesia Vol. 25 No. 1 (2025): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v25i1.6074

Abstract

The success of a construction project can be determined by the achievement of targets in terms of time, cost and quality. The data shows that several construction projects undertaken by Waskita Karya experienced delays in the completion of work and increased costs. Risk mitigation has an important role in project control from the start in order to find out the causes of risk and how to handle them. This study aims to determine the risk mitigation strategy in the Medan Station Building and Emplacement Development Project Phase II. The research phenomenon is explored using a case study method through a quantitative approach. Data collection techniques are interviews, observation, and documentation. Construction risk factors include internal, external and project risks. More in-depth studies are limited to project risks, which have a direct impact on time, cost, quality, construction and technology. The results showed that 43 relevant risk factors had been identified. Obtained 11 risk factors with a very high level of risk, including (1) delay in handing over the project to the owner, (2) failure to achieve the productivity plan for the contractor's equipment, (3) delay in land acquisition, (4) delay in finalizing the design, (5) increase in BK/PU, (6) increase in material prices, (7) waste material exceeding plan, (8) potential for extreme weather to hinder project implementation, (9) there are existing utilities, buildings, or other objects that need permits in in terms of demolition in the work area, (10) delays in fulfilling labor and work tools, (11) innovative working methods.
Analysis of acceptance and use of the NCX application using the UTAUT2 modification model at Telkom Indonesia Hadi, Fikrian; Noviaristanti, Siska
International Journal of Accounting and Management Information Systems Vol. 2 No. 2 (2024): August
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ijamis.v2i2.3224

Abstract

Purpose: This study aims to examine user evaluations of factors influencing the use of the NCX application and their impact on behavioral intention and usage. Using the modified UTAUT2 model, the study focuses on Telkom CFU Enterprise, which delivers ICT services such as connectivity, cloud, and digital platforms. NCX, a CRM application, supports CFU Enterprise operations. Method: This application can be used to manage the customer data. This study uses the modified UTAUT2 model, which is a development of the UTAUT2 model that adds compatibility and personal innovativeness constructs. Results: This study is expected to provide useful insights to increase the adoption and use of the NCX application in the Telkom CFU Enterprise environment. Conlusion: Key variables from the modified UTAUT2 model, including compatibility and personal innovativeness, significantly affect user intention and behavior, providing guidance for improving NCX engagement. Limitation: The research is limited to the CFU Enterprise environment and may not be generalizable to other units or industries. The use of cross-sectional data also restricts the ability to observe behavioral trends over time. Contribution: This study contributes to the extension of UTAUT2 by validating additional constructs in a corporate CRM context. It also offers practical recommendations for improving technology acceptance within enterprise environments through strategic alignment with user needs and characteristics.
Business model innovation of IT management consulting companies based on SAP ERP technology in Indonesia SW, Blasius Febrianus Dwi; Noviaristanti, Siska
International Journal of Accounting and Management Information Systems Vol. 2 No. 2 (2024): August
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ijamis.v2i2.3226

Abstract

Purpose: This study aims to examine how IT management consulting companies in Indonesia innovate their business models based on SAP ERP technology to remain competitive and adaptable amidst digital transformation demands. It explores the influence of technology, customer needs, profitability, and infrastructure on the evolution of their business strategies. Research methodology: The study employs a qualitative descriptive approach using purposive and snowball sampling techniques. Data were collected through in-depth interviews and observations with top executives and senior consultants from three leading IT consulting firms: PT. Soltius Indonesia, PT. Sigma Cipta Caraka (Telkom Sigma), and PT. Wilmar Consultancy Services. Business Model Canvas (BMC) and Pivot Theory were used as the analytical frameworks to evaluate business model changes and innovation scores. Results: The findings reveal that the consulting companies have shifted from traditional project-based models to data-driven, cloud-based, and subscription-oriented service models. Four main pivot dimensions resource-driven, offer-driven, customer-driven, and finance-driven underpin this transformation. Strategic innovations include co-creation approaches with clients, preconfigured ERP packages, KPI-based outcome services, and integration of AI, cloud, and analytics. These changes enable the companies to address growing demands for digitalization, efficiency, and insight-based decision-making. Conclusions: Business model innovation enables IT consulting firms in Indonesia to adapt to digital transformation. By shifting to cloud-based, data-driven, and subscription models, they enhance flexibility, efficiency, and client value. Success depends on technology, customer needs, and organizational readiness, positioning these firms as strategic partners in digitalization. Limitations: This study is limited to three case studies and relies on qualitative data, which may not capture the full spectrum of innovation practices across the broader consulting industry. The findings are context-specific and may not be generalizable without further quantitative validation. Contribution: This study offers a strategic reference for IT consultants to adapt their business models through innovation aligned with digital trends.
The Explorational Analysis of the Digital Transformation Challenges in the Freshwater Fisheries Industry in Central Java Province Through Group Concept Mapping: a Digital Business Ecosystem Perspective Kusuma Wardhani, Shinta; Noviaristanti, Siska
Journal of World Science Vol. 2 No. 12 (2023): Journal Of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v2i12.502

Abstract

This research explores the perspective of the challenges of digital business ecosystem players who utilize digital technology in the freshwater fisheries industry in Central Java. Methodology Obtained from ecosystem actor informants through interviews. This research falls under the mix method criteria where qualitative challenge analysis is carried out from triple helix sources (government, universities and industry) which produces challenge clusters so that they are qualitative in nature. natural. in nature. Research can be carried out on SME respondents using number 8. These SMEs assess clusters based on what they face and the obstacles that exist in their industry. Through this mixed method more comprehensive results were obtained, validating the challenge statement. The results of the research show critical clusters that are important and deserve attention for assessing the current situation through quadrant distribution graphs, namely Attitudes and SME Business Actors in Utilizing Digital Business Technology, Business Actors' Mindsets towards Digital Business Technology, Evaluation of Government Support, and Business Readiness Technology Digital. thus creating change for the better as a form of future strategy that is neater and more distributed according to the needs of the actors. Research implications: Data collection using interviews with the group concept mapping method limits researchers in confirming results and invites grouping of collected challenge statements so that the GCM method is not recommended for small studies. In addition, the greater the number of respondents, the more valid the results are for various SME conditions.
Co-Authors Abdul Ghany Lukman Nugraha Ade Naufal Febrianto Adeline Louisa Widjaja Adhia Ika Wahyuni Ali Mujianto Ananda Muhammad, Rafi Andry Arifin Anggis Rizky Wiyaringtyas Ariza Putri, Ismi Despi Blasius Febrianus Dwi SW Dadan Rahadian Debby Kania Bustami Delfi Gunardy Dira Yulianti Djatnika, Hendra Hadiyatna Donny Trihanondo Dzulfikar, Husni Fatahillah, Ahmad Dzikra Fikrian Hadi Firdaus, Muhamad Aditia Gadang Ramantoko Hadi, Fikrian Hans Wijaya, Timothy Hardiputra, Andrew Heru Sasongko Iman Rahmatulloh Jonfort Sony Hasaoran Hutabarat Kakilangit, Kelana Kusuma Wardhani, Shinta Muhammad Awaluddin Muhammad Awaluddin, Muhammad Muhammad Farrell Pradichytama Raksawaruga Primanola Perdananti Ramadhani, Fauzia Rengganis, Rara Ayu Rivanodi, Rivanodi Sahara Syarifatul Choeriyah Saputra, Ahmad Fadli Shinta Ceysaria Yunita Silmi Izdihar Sunu Puguh Hayu Triono SW, Blasius Febrianus Dwi Timothy Hans Wijaya Zaimah Nabila, Farah