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All Journal Infotech Journal Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Ners TECHNO-SOCIO EKONOMIKA Jurnal Scientia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pengabdian kepada Masyarakat Berdikari : Jurnal Ekonomi dan Statistik Indonesia Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Inspirasi Ilmu Manajemen E-Amal: Jurnal Pengabdian Kepada Masyarakat
Sri Rochani Mulyani
Universitas Sangga Buana
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PENGETAHUAN DAN PERILAKU MENINGKATKAN TINGKAT KEBERHASILAN PENANGANAN COVID 19 MELALUI KEPATUHAN STANDAR OPERASIONAL PROSEDUR (STUDI PADA TENAGA KESEHATAN DI RSUD NGIMBANG LAMONGAN) Muhammad Abdul Muntholib; Sri Rochani Mulyani; Chevie Wirawan
Jurnal Inspirasi Ilmu Manajemen Vol 2 No 1 (2023): Jurnal Inspirasi Ilmu Manajemen
Publisher : Program Studi Magister Manajemen, Direktorat Pascasarjana, Universitas Sangga Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/jiim.2023.2.1.2628

Abstract

Tenaga kesehatan adalah salah satu kelompok yang rentan tertular penyakit Coronavirus Disease 2019 (COVID-19). Alat Pelindung Diri (APD) menjadi sangat penting bagi tenaga kesehatan untuk mencegah dan mengurangi risiko terpapar COVID-19. Penelitian ini bertujuan menganalisis tingkat pengetahuan dan perilaku terhadap kepatuhan Standar Operasional (SOP) memakai APD dan melepas APD yang berimplikasi pada keberhasilan penanganan pasien Covid-19 di RSUD Ngimbang Lamongan. Metodologi penelitian ini menggunakan pendekatan kuantitatif. Obyek penelitian Tim penanganan Covid-19 RSUD Ngimbang Lamongan dengan sampel 100 orang tim penanganan Covid-19 RSUD Ngimbang Lamongan baik medis maupun non medis. Analisis data yang digunakan adalah analisis jalur, Hasil penelitian menunjukkan pengetahuan tentang pemakaian APD, perilaku pemakaian APD, keberhasilan penanganan Covid-19 melalui kepatuhan pemakaian APD, responden memiliki nilai cukup menuju kuat,  pengaruh langsung pengetahuan lebih kecil dibandingkan pengaruh tidak langsung terhadap keberhasilan penanganan Covid-19. Pengaruh langsung perilaku lebih besar dibandingkan pengaruh tidak langsung terhadap keberhasilan penanganan Covid-19. Nilai korelasi antar variabel pengetahuan dengan perilaku pemakaian APD sangat kuat), dan nilai korelasi kepatuhan dengan keberhasilan penanganan Covid-19 kuat.
PENGARUH MANAJERIAL PUSKESMAS DAN KETERAMPILAN KERJA TERHADAP MOTIVASI KERJA PUSKESMAS KARANGGENENG KABUPATEN LAMONGAN SERTA IMPLIKASINYA PADA KINERJA PEGAWAI Sim Sayuti; Sri Rochani Mulyani; Rulia Rulia
Jurnal Inspirasi Ilmu Manajemen Vol 2 No 2 (2024): Jurnal Inspirasi Ilmu Manajemen
Publisher : Program Studi Magister Manajemen, Direktorat Pascasarjana, Universitas Sangga Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/jiim.2024.2.2.3395

Abstract

Fasilitas Pelayanan Kesehatan merupakan tempat di mana berbagai jenis layanan kesehatan, mulai dari upaya promosi, pencegahan, pengobatan, hingga rehabilitasi, diselenggarakan oleh pemerintah, pemerintah daerah, dan masyarakat. Penelitian ini bertujuan untuk memahami dan menganalisis secara lebih detail tentang manajemen, keterampilan kerja, motivasi, dan kinerja pegawai di Puskesmas Karanggeneng, Kabupaten Lamongan. Subyek penelitian ini adalah 78 pegawai Puskesmas Karanggeneng, Kabupaten Lamongan. Metode analisis data yang digunakan mencakup analisis jalur, koefisien korelasi, dan koefisien determinasi. Hasil penelitian menunjukan keeratan hubungan yang kuat antara manajerial Puskesmas dengan keterampilan kerja, dimana nilai r (0,783), sedangkan hasil koefisien determinasi (R2) untuk variasi pengaruh aspek manajerial dan keterampilan kerja terhadap motivasi kerja sebesar 77,5%, sedangkan pengaruh motivasi kerja terhadap kinerja pegawai sebesar 81%.  Adapun hasil analisis jalur menunjukan variabel motivasi kerja berperan sebagai variabel antara, dimana nilai pengaruh tidak langsung (47%) lebih besar dibandingkan pengaruh langsung (43%). Dengan demikian variabel motivasi kerja memberikan implikasi positip terhadap kinerja pegawai.
BUDI DAYA JAMUR TIRAM DALAM RANGKA MENINGKATKAN PENDAPATAN MASYARAKAT DESA TAMBAKMEKAR KECAMATAN JALANCAGAK KABUPATEN SUBANG PROVINSI JAWA BARAT Kosasih Kosasih; Vip Paramarta; Sri Rochani Mulyani; Farida Yuliati; Fitriana Fitriana
E-Amal: Jurnal Pengabdian Kepada Masyarakat Vol 2 No 1: Januari 2022
Publisher : LP2M STP Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/eamal.v2i1.1228

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk memberikan pelatihan dan pendampingan kepada pengusaha atau wirausaha pemula tentang kewirausahaan dan penjualan melalui e-commerce. Kegiatan pelatihan ini memberikan pendampingan tentang proses produksi yang lebih efisien dan hemat biaya. Selain itu juga dilakukan pelatihan pengemasan produk yang lebih baik dan memberikan pelatihan dalam penggunaan e-commerce untuk menjangkau pasar yang lebih luas. Penggunaan e-commerce belum dapat terealisasi karena pelaku usaha sudah berusia 50 tahun lebih sehingga kurang mampu beradaptasi dengan teknologi. Namun harapan ke depan pelaku usaha bisa memiliki tambahan tenaga khususnya bagian administrasi agar bisa meningkatkan penjualan secara online atau melalui e-commerce. Hasil dari kegiatan ini pelaku usaha mampu melakukan efisiensi produksi dan juga pengemasan yang lebih baik sehingga mampu meningkatkan profitabilitas usaha.
PENINGKATKAN KAPASITAS PELAKU USAHA EKONOMI KREATIF UMKM WIRAUSAHA BARU BATIK NYERE DI LINGKUNGAN KECAMATAN CICENDO KOTA BANDUNG MELALUI WORKSHOP KEWIRAUSAHAAN Sri Rochani Mulyani; Kosasih Kosasih; Vip Paramarta; Farida Yuliati; Fitriana Fitriana
E-Amal: Jurnal Pengabdian Kepada Masyarakat Vol 1 No 1: Januari 2021
Publisher : LP2M STP Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/eamal.v1i1.1283

Abstract

Masyarakat Bandung memiliiki kemampuan seni yang tinggi memberikan peluang untuk mengembangkan bakat seninya dalam pembuatan batik nyere. Sehingga cukup banyak masyarakat setempat yang berminat menjadi wirausaha batik nyere, dengan mengikuti program pelatihan yang diselenggarakan oleh Dinas Industri dan Perdagangan, dan beberapa program pelatihan yang diselenggarakan oleh Kantor Kecamatan Cicendo kerjasama dengan perguruan tinggi dalam kegiatan Pengabdian Kepada Masyarakat. Kegiatan Pengabdian Kepada Masyarakat (PKM) memiliki target dan luaran, dengan harapan dapat menjadi parameter efektivitas kegiatan PKM yang dilakukan. Adapun hasil wawancara diperoleh: Adanya keinginan untuk merubah pola berfikir (mindset), bahwa bisnis mereka harus berkembang dan adanya keinginan untuk meningkatkan omzet penjualan, dengan melakukan inovasi produk, inovasi kemasan dan inovasi merk.
COMMUNICATION EFFECTIVENESS AND SERVICE QUALITY ON PATIENT SATISFACTION AND ITS IMPLICATIONS ON PATIENT SATISFACTION Endang Maryam Zamilah El Hakim; Sri Rochani Mulyani; rulia; vip paramarta
INFOTECH journal Vol. 11 No. 1 (2025)
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/infotech.v11i1.14126

Abstract

Based on preliminary studies, 8% of respondents stated that communication was poor, 18% stated that service quality was poor, 28% were dissatisfied, and 8% stated that they would’t visit again. The type of research was quantitative research with a descriptive-verificative approach using path analysis. Based on the questionnaire results, communication and service quality were rated as very good, patient satisfaction was rated as very satisfied, and patients stated they would visit the health center again. There was a significant influence between communication and patient satisfaction (p-value 0.006), service quality and patient satisfaction (p-value 0.001), communication and service quality simultaneously on patient satisfaction (p-value 0.001), patient satisfaction on patient visits (p-value 0.001), direct communication on patient visits (p-value 0.042), direct service quality on patient visits (p-value 0.001), indirect communication on patient visits through patient satisfaction (p-value 0.031), and indirect service quality on patient visits through patient satisfaction (p-value 0.005).
ANALYSIS OF ATTITUDE AND INTEREST AS INDICATORS OF THE EFFECTIVENESS OF IMPLEMENTING ELECTRONIC SIGNATURES ON ELECTRONIC MEDICAL RECORD DOCUMENTS IN IMPROVING THE QUALITY OF SERVICE (Survey Study at Marthen Indey Hospital Jayapura) Astrodita Adya Seta; Sri Rochani Mulyani; Widjajanti Utoyo
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 4 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i4.3176

Abstract

Along with the rapid development of information and communication technology, the health sector continues to transform in terms of management and information. Management of patient data is very important to support diagnostic decision making. Electronic Medical Records (eMR) emerged as a computerized solution for storing demographics, medical data and supporting decisions in making diagnoses. RME administration at Health Service Facilities can be equipped with an Electronic Signature (eSig). This signature is used as a verification and authentication tool in recording and documenting clinical information. Implementing the RME application with eSig in hospitals can help improve the quality of health services and the efficiency of medical data processing. The aim of this research is to find out and analyze in more depth the policies, socialization, effectiveness, attitudes and interests in using eSig in eMR which can improve the quality of patient care. This research is a qualitative descriptive research using direct observation, interviews, documentation and literature. Informants in the research were the Head of the Hospital, doctors, nurses, medical records officers, patients, and experts. The results of research using NVivo14 software via Matric Coding and Nodes by Project Map, show that attitudes and interests are influenced by age and socialization with officers. Ages 20-24 years have high attitudes and interest in using eSig in eMR, while ages over 40 years have low attitudes and interest. Socialization is carried out to improve skills that can improve officers' attitudes and interests in using eSig in eMR. High attitudes and interest support the success of implementing eSig on eMR which will improve the quality of service at Marthen Indey Hospital Jayapura.
Pengaruh Mutu Pelayanan Terhadap Kualitas Pelayanan Serta Implikasinya Pada Kepuasan Pasien Rawat Jalan Poliklinik Jiwa Husnah Latifah; Sri Rochani Mulyani; Rukhiyat Syahidin; Ahmad Yanwar Nugroho
Jurnal Ners Vol. 9 No. 2 (2025): APRIL 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i2.37076

Abstract

Mental health disorders are increasingly becoming a pressing issue in Indonesia, especially in areas with limited access to adequate mental health services. Therefore, this study holds significant urgency in evaluating the quality of mental health services provided, to ensure that patients' needs are adequately met, as well as to provide recommendations for improving services to enhance patient well-being. This study aims to understand and analyze service quality, service performance, and patient satisfaction among outpatients at the Mental Health Clinic of RSUD Pakuhaji, Tangerang Regency. The research uses a quantitative method with data collection conducted through questionnaires. The results indicate that the service quality at RSUD Pakuhaji is fairly good in terms of the clarity of warning signs, but there is a lack of implementation of Standard Operating Procedures. The quality of service was rated positively regarding the healthcare workers' friendliness, although the cleanliness of the facility still needs improvement. Patient satisfaction was also rated well, particularly concerning the friendliness towards children, the elderly, and individuals with disabilities, although the use of internet technology for registration remains inadequate. The analysis shows that service quality has a positive and significant effect on both service performance and patient satisfaction, although the indirect effect of service quality through service performance on patient satisfaction is less significant. Improvements in specific aspects are expected to further enhance patient satisfaction.
THE EFFECT OF LEADPRENEURSHIP AND COMPETENCE ON EMPLOYEE PERFORMANCE (SURVEY STUDY PT. JASA DAN KEPARIWISATAAN JAWA BARAT, TOUR AND TRAVEL UNIT) Andityo Wahyu Juniarsyah; Sri Rochani Mulyani; Kosasih; Farida Yuliaty; Vip Paramarta; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

PT. Jaswita Jabar, which is a Regionally-Owned Enterprise (BUMD) engaged in tourism, property and business services. PT. Jaswita Jabar has a vision to become the largest and most trusted property and tourism company in West Java in 2025. To achieve this vision, it is necessary to have a planned and structured business management so that PT. Jaswita Jabar is ready to compete in an increasingly competitive industrial world. The method used in this study is a quantitative approach, with descriptive and verification analysis. The research sample is employees in the PT. Jaswita Jabar environment. The results of the study using multiple linear regression analysis, obtained a regression equation model Y = a + 0.835X1 + 0.606X2, showing a positive direction coefficient, meaning that every change in leadpreneurship and competence will improve employee performance. While the results of the hypothesis test show a significant influence of leadpreneurship and competence on employee performance both partially and simultaneously, where the p-value.
ANALYSIS OF HOSPITAL MANAGEMENT INFORMATION SYSTEMS (HMIS) ON THE EFFECTIVENESS AND EFFICIENCY OF OUTPATIENT SERVICES AND ITS IMPLICATIONS FOR EMPLOYEE PERFORMANCE (A SURVEY STUDY AT RUMAH SEHAT TERPADU DOMPET DUAFA HOSPITAL, BOGOR CITY) Anggilia Yuliani Susanti; Sri Rochani Mulyani; Rukhiyat Syahidin; Ayu Laili Rahmiyati; Farida Yuliaty; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the effect of the Hospital Management Information System (HMIS) on the effectiveness and efficiency of outpatient services and its implications for employee performance at Rumah Sakit Sehat Terpadu Dompet Dhuafa, Bogor City. The study employed a quantitative approach with a survey method involving employees directly engaged in outpatient services and HMIS utilization. Data were collected through questionnaires and analyzed using descriptive analysis and path analysis with SPSS version 24. The results indicate that HMIS contributes to service effectiveness (β=0.605; R²=36.6%), reflected in improved patient data accessibility, recording accuracy, and service speed. HMIS also contributes to service efficiency (β=0.603; R²=36.4%), evidenced by reduced patient waiting times and accelerated administrative processes. Service effectiveness and efficiency jointly contribute to employee performance (R²=26.5%), although only efficiency demonstrates a meaningful partial contribution. HMIS exerts a direct effect on employee performance (β=0.526) as well as indirect effects through effectiveness (0.126) and efficiency (0.242), yielding a total effect of 0.894. It is concluded that optimal HMIS implementation contributes to improving outpatient service quality and employee performance.
THE EFFECT OF JOB STRAIN AND DEFENSE MECHANISMS ON BURNOUT OF HEALTH WORKERS WITH RESILIENCE AS AN INTERVENING VARIABLE (Study at Dr. Nur's Clinic, Cimahi City) Feni Oktafiani; Sri Rochani Mulyani; Raden Ricky Agusiady T.S.; Ayu Laili Rahmiyati; Vip Paramarta; Farida Yuliaty
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Burnout is a psychological problem frequently experienced by healthcare workers due to high work demands, emotional stress, and patient care responsibilities. This study aims to analyze the influence of job strain and defense mechanisms on healthcare worker burnout, with resilience as an intervening variable at Dr. Nur Clinic in Cimahi City. This study used a quantitative approach with a survey method of healthcare workers working at Dr. Nur Clinic. The data analysis technique used Structural Equation Modeling (SEM) based on Partial Least Square (PLS) to test the relationship between the research variables. The results showed that job strain significantly influenced resilience, while defense mechanisms also had a significant influence on resilience. Resilience was shown to have a significant influence on healthcare worker burnout. Job strain did not directly influence burnout, while defense mechanisms had a significant effect on burnout. In addition, resilience was shown to mediate the relationship between job strain and defense mechanisms on burnout. The findings of this study indicate that burnout in healthcare workers is not only influenced by work pressure, but also by the individual's psychological ability to deal with work stress. Therefore, strengthening resilience and developing adaptive coping strategies are important to reduce the risk of burnout in healthcare workers.
Co-Authors Ahmad Yanwar Nugroho Alif Patul Ulumi Andityo Wahyu Juniarsyah Anggilia Yuliani Susanti Asep Effendi Asep Jamaludin Astrodita Adya Seta Ayu Laili Rahmiyati Chevie Wirawan Dety Mulyanti Didin Saepudin Djogo, Ony Endang Maryam Zamilah El Hakim Erika Nurmartiani Erlik Erlik Farida Yuliati Farida Yuliati Farida Yuliati Farida Yuliaty Farida Yuliaty Feni Oktafiani Firman Perkasa Yudha Fitriana Fitriana Fitriana Husnah Latifah Iskandar Ahmaddien Kosasih Kosasih Muhammad Abdul Muntholib Raden Ricky Agusiady T.S. Ricky Agusiady Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia Rulia Sim Sayuti Sity Rochanah Sumeidi Kadarisman Sumeidi Kadarisman Sumeidi Kadarisman Sumeidi Kadasrisman Taufik Zulfikar Taufik Zulfikar Vip Paramarta Widjajanti Utomo Widjajanti Utoyo Yudi Siswadi