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All Journal Publik (Jurnal Ilmu Administrasi) JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Dinamika Governance : Jurnal Ilmu Administrasi Negara Majalah Ilmiah Warta Dharmawangsa PERSPEKTIF Jurnal Ilmiah Ilmu Administrasi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Intervensi Sosial dan Pembangunan (JISP) Jurnal Administro : Jurnal Kajian Kebijakan dan Ilmu Admiministrasi Negara International Journal of Science and Society (IJSOC) MIMBAR : Jurnal Sosial dan Pembangunan INTEGRATIF: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmu Sosial Politik dan Humaniora
Ali, Khaidir
Universitas Muhammadiyah Sumatera Utara
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Social Sciences Other

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Journal : perspektif

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Service Quality Analysis of the Regional Drinking Water Company (PDAM) Tirta Sejuk Against the Need for Clean Water in Blangkejeren Ali, Khaidir; Rizky, Rafieqah Nalar; Ulayya, Atikah
PERSPEKTIF Vol. 13 No. 1 (2024): PERSPEKTIF January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i1.10491

Abstract

One of the BUMDs owned by the regional government is The Regional Drinking Water Company (PDAM), which is responsible for developing and managing a clean water supply system to serve consumers at more affordable prices. The need for clean water is something that is of great concern because it is one of the primary human needs that cannot be avoided in everyday life. This research aims to determine the analysis of the service quality of PDAM Tirta Sejuk regarding the need for clean water in Blangkejeren. The method used is a qualitative method with descriptive analysis to obtain a systematic, factual and accurate picture of the problems studied. This research also uses Zeithaml's theory which consists of several main indicators, namely: tangibles, empathy, responsiveness, reliability and guarantee. The results of the research show that the service provided to consumers is quite good and satisfying, seen in its form, namely the existence of facilities and infrastructure to support service quality and meet community needs, prioritizing good communication in creating a sense of empathy for customers, and responsiveness in overcoming various problems that occur regarding clean water needs. Apart from that, reliability is also emphasized to fulfill promises of guarantees that will be given to customers.
Analysis of Community Empowerment Through a Waste Management Program in Medan Denai District, Medan City Khaidir, Khaidir; Agus, Efendi; Syafruddin, Syafruddin
PERSPEKTIF Vol. 13 No. 1 (2024): PERSPEKTIF January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i1.10532

Abstract

The Medan Denai Locale Government has as of late been currently moving towards a spotless climate. Medan Denai Locale will be a model for other sub-regions in their endeavors to work on the nature of a perfect climate. The deterrent faced by individuals of Medan Denai Locale is an absence of inspiration and mindfulness regarding the significance of ecological tidiness. The arrangement that should be possible to conquer these obstructions is by holding a strengthening program completed by the Medan Region government for the local area with the exercises of the Drape Program, the Night Squander Apportioning Project (persami), the Denai Quick Waste Help (persad), and the Waste Development Program for Denai hindering (Denai guardians). The point of this program is to engage the local area by imparting local area mindfulness and worry as well as being straightforwardly associated with molding the climate through related programs. The strategy involved is to gather information through direct perception in the encompassing Medan Denai Locale region by focusing on the treatment of moved squander and keeping up with tidiness over the day. This community empowerment program has allowed Medan Denai District to improve, maintain, and even develop its environmental cleanliness. The results of the research show that the activities of the Curtain Program, the Night Waste Disposal Program (persami), the Denai Fast Waste Service (persad), and the Waste Movement Program for stunting Denai (Denai caregivers) have improved environmental cleanliness and health in the Medan Denai District area. Apart from that, the district government and the community are committed to carrying out the program in a sustainable manner.
Co-Authors Agung Saputra Agung Saputra Agus, Efendi Atika Ulayya Atikah Ulayya Efendi Agus Faizal Hamzah Lubis Ida Martinelli Khaidir Ali Lasniati Lasniati Liza Novianti Memah, Herke Nancy Onibala Rafieqah Nalar Rizky Rendi Ramadhan Riswanda Imawan Rizky, Rafieqah Nalar Saleleng, Pinkan Sigit Hardiyanto Sigit Hardiyanto Sinaga, Corry Novrica AP Siti Hajar SITI HAJAR Syafruddin Syafruddin Ulayya, Atikah Winda S Meliala Yenis Contesa Yurisna Tanjung Zai, Santri Marfirah