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All Journal Ilmu Administrasi Publik JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik Journal of Government and Civil Society International Journal of Social Science and Business Jurnal Ilmiah Tata Sejuta STIA Mataram Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik JURNAL PUBLISITAS Journal of Innovative and Creativity International Journal of Education, Culture, and Society
Resky Amalia. P
Universitas Pepabri Makassar
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Journal : JURNAL PUBLISITAS

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Kinerja Layanan Publik Dinas Informasi dan Komunikasi Kota Makassar Annas, Aswar; M, Nursafitra; P, Resky Amalia
Jurnal Publisitas Vol 9 No 1 (2022): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (381.407 KB) | DOI: 10.37858/publisitas.v9i1.182

Abstract

The performance of government administrators significantly affects public services and the success of a government if the quality of services provided is considered reasonable by the service recipients (the community). The purpose of this study is to determine the condition of public service performance at the Makassar City Information and Communication Service. The research method used is descriptive qualitative by involving the community and employees as informants. The study's results suggest that service productivity that occurs when employees provide public services is considered very responsive. Employees have shown a form of service that is fast, precise, and full of discipline. However, it is still necessary to provide Standard Operating Procedures (SOPs) to support more effective services. So far, the quality of service has been assessed by employees as showing politeness, friendliness, smiles, and free service. Employees are pretty respectful in providing services to users of public services. The responsiveness of employees is considered maximal, and the capacity of employees is quite capable of explaining the administrative requirements that are equipped to obtain benefits. However, the overall service's increase in HR/operator capacity needs to be improved. Service responsiveness is considered quite good. Employees care enough to provide services but still need to be equipped with several service instruments in each service unit, such as Standard Operating Procedures (SOP). So far, service accountability is considered by employees to be entirely responsible for providing a service. Some employees can understand and explain the flow and mechanism for obtaining assistance to service users.
Co-Authors Agustang, Andi Aigistina, Aigistina Andi Muhammad Idhan Annas, Aswar Arfah, Najamuddin Aswar Annas Baso Jabu, Baso Eka Fitra Ramadani Salam Haedar Akib Hasan, Aswar Kesumaningsih, Indriyani M, Nursafitra Muhajir, Humaidid Nur Ilmiah Rivai Nursafitra M Salam, Eka Fitra Ramadani Sirnan, Sirnan Suryadi Lambali Tamrin, Saddam Husain