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All Journal Jurnal Manajemen dan Bisnis JURNAL CEMERLANG: Pengabdian pada Masyarakat Jurnal Bisnis Dan Kajian Strategi Manajemen BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian kepada Masyarakat Nusantara Madiun Spoor : Jurnal Pengabdian Masyarakat Business Perspective Journal Jurnal ekonomi Manajemen dan Bisnis (JUBIS) Jurnal Pengabdian Masyarakat Tapis Berseri Priviet Social Sciences Journal Journal of Advances in Accounting, Economics, and Management Jurnal Pengabdian UMKM The Eastasouth Journal of Social Science and Humanities International Journal of Economics, Business and Innovation Research
Niki Agus Santoso
Universitas Bandar Lampung
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Neuroscience Nursing Public Health Social Sciences Veterinary Other

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Analysis of Business Process Improvement Using the Business Process Improvement (BPI) Method in the Catfish Fisheries Sector in Batuliman Indah Village, South Lampung Regency Akmal Sahuda; M. Oktavianur; Niki Agus Santoso
The Eastasouth Journal of Social Science and Humanities Vol. 3 No. 03 (2026): The Eastasouth Journal of Social Science and Humanities (ESSSH)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esssh.v3i03.1054

Abstract

This study examines business process improvement in catfish farming enterprises using the Business Process Improvement (BPI) method in Batuliman Indah Village, South Lampung Regency. Catfish farming plays an important role in supporting local livelihoods and meeting increasing market demand; however, many small-scale producers continue to face operational and managerial challenges that reduce efficiency and business sustainability. Data were collected through field observations, semi-structured interviews with 9 respondents consisting of catfish farmers and related stakeholders, and document analysis. The study begins by mapping the existing business processes (As-Is) across key production stages, including pond preparation, seed stocking, feeding, maintenance, harvesting, and marketing. The BPI framework is then applied to identify value-added and non-value-added activities, analyze root causes of process inefficiencies, and design proposed improved processes (To-Be). The findings reveal that major problems in the current business processes include the absence of standardized operating procedures and systematic record-keeping, inefficient feed utilization, unstable water quality management, relatively high fish mortality rates, and strong dependence on intermediaries in the marketing process. Based on the BPI analysis, proposed process improvements focus on workflow simplification, standardization of operational procedures, enhancement of monitoring and documentation systems, and reduction of non-value-added activities. The study concludes that an integrated application of Business Process Improvement can significantly improve operational efficiency, managerial control, and consistency of catfish farming activities, thereby supporting more sustainable and competitive small-scale aquaculture enterprises. The results of this research are expected to provide practical insights for farmers, extension agencies, and policymakers in improving business process management within the fisheries sector.
Analysis of the Effect of Marketing Mix on Customer Satisfaction: Case Study at Ikan Bakar Bekre Le Ewok Restaurant in Bandar Lampung Diki Firnando; Dora Rinova; Niki Agus Santoso
The Eastasouth Journal of Social Science and Humanities Vol. 3 No. 03 (2026): The Eastasouth Journal of Social Science and Humanities (ESSSH)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esssh.v3i03.1068

Abstract

This study examines the effect of the marketing mix, consisting of product, price, place, and promotion, on customer satisfaction at Ikan Bakar Bekre Le Ewok Restaurant in Bandar Lampung. A quantitative research design was employed using a survey method. Data were collected from 150 customers through accidental sampling and analyzed using multiple linear regression. Prior to hypothesis testing, validity and reliability tests were conducted to ensure the quality of the research instrument. The results indicate that product, price, place, and promotion have a positive and significant effect on customer satisfaction (p < 0.05). Simultaneously, all marketing mix variables were found to significantly influence customer satisfaction. Among the variables examined, price emerged as the most dominant factor, followed by promotion, place, and product. The coefficient of determination (R² = 0.682) shows that 68.2% of customer satisfaction can be explained by the marketing mix variables, while the remaining 31.8% is influenced by other factors outside the scope of this study. These findings highlight the importance of effective marketing mix management in improving customer satisfaction. Therefore, restaurant management should focus on maintaining competitive pricing, strengthening promotional activities, improving location-related facilities and convenience, and ensuring consistent product quality to enhance customer satisfaction and business competitiveness.
Electric Motorbike Conversion Training to Reduce Pollution and Create A Friendly Environment For Society Appin Purisky Redaputri; Aprinisa Aprinisa; Niki Agus Santoso
JURNAL CEMERLANG: Pengabdian pada Masyarakat Vol 6 No 2 (2024): JURNAL CEMERLANG: Pengabdian Pada Masyarakat
Publisher : LP4MK STKIP PGRI Lubuklinggau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31540/jpm.v6i2.2648

Abstract

Electric motorbike conversion training at Vocational High Schools (SMK) and motorbike workshops in Kotabumi, North Lampung, is a strategic step to prepare future workers to face the electricity-based transportation revolution. This study aims to evaluate the impact of training on improving the technical skills of vocational school students and motorbike repair shop mechanics, as well as analyzing the contribution of training to the adoption of environmentally friendly technology at the local level. The training method includes theoretical exposure, field practice sessions, and case studies to provide an in-depth understanding of electric motor conversion. Evaluation is carried out through practical exams and collecting feedback from participants and instructors. The research results showed a significant increase in participants' knowledge and skills regarding electric motor conversion. Adoption of this technology in local motorbike workshops is also increasing, creating the potential for reduced environmental impact and generating positive effects on the local automotive industry. The conclusion confirms that this training was successful in empowering vocational school students and motorbike repair mechanics, creating new career opportunities, and stimulating economic growth in the region. However, challenges such as adapting infrastructure and changing mindsets were also identified as areas requiring further attention. Therefore, this research provides valuable insights for further development in supporting technical education, industrial innovation and sustainability at the local level.
Pengembangan Keahlian dalam Produksi Kopi Liwa Melalui Pelatihan Penggunaan Mesin M. Yusuf S Barusman; Hendri Dunan; Niki Agus Santoso; Aprinisa Aprinisa; Appin Purisky Redaputri
JURNAL CEMERLANG: Pengabdian pada Masyarakat Vol 6 No 2 (2024): JURNAL CEMERLANG: Pengabdian Pada Masyarakat
Publisher : LP4MK STKIP PGRI Lubuklinggau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31540/jpm.v6i2.2649

Abstract

Training on using coffee machines was held to improve the skills of Gamba Kupi Liwa Community members in the coffee production process. Through a theoretical and practical approach, participants are introduced to the concept of using modern machines to increase the efficiency and quality of coffee products. Training involves theory sessions, practical demonstrations, as well as interactive discussions. The training methodology includes exposure to the basic concepts of using coffee machines, hands-on practical sessions using modern equipment, and case studies to demonstrate the application of concepts in the coffee industry. The evaluation was carried out to measure participant understanding and the impact of the training on Gamba Kupi Liwa Community coffee production. The results of the training showed significant improvements in machine usage skills, operational efficiency and product quality. Additionally, training creates a collaborative environment among community members, increasing their involvement in the development of the local coffee industry. Thus, this training not only develops technical skills, but also builds the foundation for sustainable growth in the coffee industry. The success of this training provides a positive view of the potential of the Gamba Kupi Liwa Community to become a major player in the coffee industry, creating a positive impact on the community's economy and society.
Pelatihan Mental Health dalam Menjalankan Bisnis bagi UMKM Appin purisky redaputri; Niki Agus Santoso; Aprinisa Aprinisa; Shanaz Rizkyna
JURNAL CEMERLANG: Pengabdian pada Masyarakat Vol 7 No 1 (2024): JURNAL CEMERLANG: Pengabdian Pada Masyarakat
Publisher : LP4MK STKIP PGRI Lubuklinggau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31540/jpm.v7i1.3183

Abstract

The purpose of this study was to explore the importance of mental health among entrepreneurs and employees in Micro, Small and Medium Enterprises (MSMEs) in the context of post-COVID-19 pandemic recovery. The methods used included the development of a training program designed to improve mental health literacy. The results showed that many workers in MSMEs experienced increased stress and anxiety due to the impact of the pandemic, with many workers losing their jobs. Effective mental health training can increase knowledge and reduce stigma related to mental health issues, as well as build support networks among entrepreneurs. In conclusion, comprehensive mental health interventions are essential to improve psychological well-being and productivity in MSMEs, as well as support business resilience in the face of existing challenges.
Pemanfaatan E-Commerce Shopee Sebagai Strategi Pengembangan UMKM di Era Digital Niki Agus Santoso; Appin purisky redaputri; Aprinisa Aprinisa; Shanaz Rizkyna
JURNAL CEMERLANG: Pengabdian pada Masyarakat Vol 7 No 1 (2024): JURNAL CEMERLANG: Pengabdian Pada Masyarakat
Publisher : LP4MK STKIP PGRI Lubuklinggau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31540/jpm.v7i1.3187

Abstract

Di era digital, e-commerce telah menjadi salah satu pilar utama dalam pengembangan Usaha Mikro, Kecil, dan Menengah (UMKM). Penelitian ini membahas pemanfaatan e-commerce Shopee sebagai strategi pengembangan UMKM dalam menghadapi tantangan dan peluang di pasar digital. Melalui akses yang lebih luas, fitur-fitur promosi yang efektif, serta integrasi pembayaran dan logistik, Shopee memberikan solusi bagi UMKM untuk meningkatkan penjualan, mengurangi biaya operasional, dan memperluas jangkauan pasar. Namun, tantangan yang dihadapi seperti keterbatasan literasi digital, ketatnya persaingan, dan ketergantungan pada promosi perlu diatasi melalui peningkatan kapasitas digital dan inovasi produk. Studi ini menyimpulkan bahwa pemanfaatan Shopee secara optimal dapat mendorong pertumbuhan dan daya saing UMKM, memperluas akses pasar, dan berkontribusi pada perkembangan ekonomi digital Indonesia.
Legal analysis of the regulation of Alternative Dispute Resolution (ADR) in international contract law: A case study in Russia and Indonesia Aprinisa Aprinisa; Niki Agus Santoso; Gia Ayu Fita
Priviet Social Sciences Journal Vol. 6 No. 2 (2026): February 2026
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v6i2.1423

Abstract

The increasing volume of cross-border trade and investment has positioned international contracts as the primary legal instrument governing global business relationships. Along with this development, the potential for contractual disputes between parties subject to different legal systems has intensified. Litigation before national courts is often considered ineffective in resolving international contract disputes because of jurisdictional constraints, lengthy procedures, and difficulties in the recognition and enforcement of judgments. Consequently, Alternative Dispute Resolution (ADR) has emerged as a more flexible and efficient mechanism within international contract law. This study aims to analyze the legal regulation of ADR in international contract law through a case study of Russia and Indonesia. This study employs normative legal research methods using statutory, conceptual, and comparative approaches. The data are derived from primary, secondary, and tertiary legal materials relevant to the regulation of ADR in both countries. The findings indicate that both Russia and Indonesia have normatively adopted international ADR principles, particularly arbitration, and are parties to the 1958 New York Convention. Nevertheless, significant differences exist in the implementation and effectiveness of ADR, influenced by the characteristics of their respective legal systems, policies, and judicial practices. This study concludes that although the normative frameworks governing ADR in Russia and Indonesia are largely aligned with international standards, further strengthening of consistent application and legal certainty is required to ensure the optimal functioning of ADR in the resolution of international contract disputes.
Co-Authors A, Aprinisa Agustuti Handayani Akmal Sahuda Andala Rama Putra Barusman Andoni Fornio Barusman Anggalana Appin Purisky Redaputri Aprinisa Aprinisa Aprinisa Aristianto, Kayla Astrida AULIA RAHMAWATI Budhi Waskito Damayanti, Putri Lidia Diki Firnando Dodi Permadani Putra Dora Rinova Fita, Gia Ayu Gia Ayu Fita Hendri Dunan M. Oktavianur M. Yusuf S. Barusman Maulana Agung Nindi Sali Agusta Nur Efendi Okta Ainita Recca Ayu Hapsari Rizkyna, Shanaz Robby Yuli Endra Shanaz Rizkyna Soewito Soewito Susilowati Susilowati Tina Miniawati Barusman Vonny Tiara Narundana Yuthsi Aprilinda