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All Journal OPERATION EXCELLENCE: Journal of Applied Industrial Engineering AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Penelitian Inovatif Jurnal Teknik Industri Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Pelita Pengabdian SAINTEK
Widya, Adi Rusdi
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Journal : OPERATION EXCELLENCE: Journal of Applied Industrial Engineering

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Design of service quality and analysis of customer satisfaction in SME culinary products with the quality function deployment method Supriyati, Supriyati; Putra, Fibi Eko; Widya, Adi Rusdi
Operations Excellence: Journal of Applied Industrial Engineering Vol. 15, No. 2, (2023): OE July 2023
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2023.v15.i2.080

Abstract

SMEs are medium-level community businesses with limited capital. The type of business that can revive the economy, especially the economy for families, is the SMEs culinary business which is consumed by the community every day. One of the SMEs that is still surviving despite experiencing a decline is the SMEs in the culinary field. The results of observations and interviews with one of the SMEs culinary businesses, in a period of 12 months, sales decreased by an average of up to 50%. The cause of the decline in sales is not known with certainty, so it is necessary to evaluate the performance of these SMEs. QFD is one method that can be used to obtain a clear and objective picture of Customer needs. The research method involves Customers as respondents, the number of samples is 80 with 26 valid and reliable attributes. The results of the analysis using Importance Performance Analysis (IPA) show that there are five attributes that are considered important for Customers to become priority improvements. These attributes are related to the Tangible aspect, namely the presentation of Durian sticky rice products that are attractive, the portion according to expectations, Assurance, namely the consistency of the ripeness of the durian fruit, the taste of the durian fruit is felt in every portion, Empathy, namely the ethics in serving Customers. Based on the QFD approach, the priority is the technical importance rating by making standard operating procedures for each technical response in the form of standard operating procedures for checking raw materials and the amount of raw materials used in each serving, re-examining, providing the composition of the main raw materials so that the taste remains consistent (Assurance). Serving techniques with serving portions, cleanliness of physical facilities (Tangible), service to Customers and socialization of Customer service standards (Emphaty), and ordering techniques (reliability). So that in order to maintain and maintain the quality of SMEs products and services in the culinary field, it is necessary to conduct a performance assessment, especially related to the four aspects of service quality Assurance, Tangible, Empathy and Reliability as a design in assessing service quality
Improving the performance of enterprise resource planning with the implementation of Systems, Applications, and Products in Data Processing (SAP) in a car seat manufacturing company Widya, Adi Rusdi; Supriyati, Supriyati
Operations Excellence: Journal of Applied Industrial Engineering Vol. 16, No. 3 (2024): OE November 2024
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2024.v16.i3.119

Abstract

Using an Enterprise Resource Planning System (ERP) during the Industrial Revolution 4.0 is a long-term investment for companies looking to enhance efficiency, performance, productivity, and decision-making capabilities. Typically, ERP systems employ a centralized database to streamline various business processes, reducing manual labor and improving workflows. These systems often include a Dashboard that provides real-time data for measuring productivity and profitability. Updated instantly when entered into the system, this information allows companies to make quick, informed decisions based on accurate, up-to-date internal data. However, discrepancies between transaction processes, such as mismatches in the quantity of goods recorded in the SAP system and actual production, can hamper the effectiveness of ERP control. To address this, research has been carried out to process information in real time and with greater accuracy. The study involves a literature review, hardware prototypes, and program development, ultimately leading to increased SAP user accuracy from 63% to 86%. This improved accuracy helps identify factors hindering optimal SAP performance and provides recommendations for resolving transactional issues. Ultimately, consistency and commitment from users and relevant stakeholders are vital for maintaining an optimally functioning ERP system.
Co-Authors Agus Suwarno, Agus Akbar, Ikbal Anggara, Muhammad Hatta Ari Antika Zahrotul Kamalia Hidayat, Ade Nurul Ikhsan Romli Intani, Arvita Emarilis Irawan, Teddy Kenedy, John Maghfur, Abdullah Maulidani, Bagas Caesar Nawangsih, Ismasari Nurhidayanti, Nisa Putra, Fibi Eko Putra, Ramadhani Cahyono Putri, Nicky Rahardjo, Sugeng Budi Sari, Putri Anggun Siti Rahayu Sulaeman, Asep Arwan Supriyati Supriyati . Tri Ngudi Wiyatno