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All Journal Humanis : Jurnal Pengabdian Kepada Masyarakat Jurnal Dedikasi Seminar Nasional Pengabdian Kepada Masyarakat JTechLP Tamaddun Seminar Nasional Hasil Penelitian LP2M UNM Celebes Journal of Language Studies
Mohamad, Andi Riswan
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Journal : Celebes Journal of Language Studies

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Exploring the Transactional Communication Model in Managing Work Responsibilities Amin, Fatimah Hidayahni; Mohamad, Andi Riswan; Sudding, Muhammad Fahri Jaya; Susanto, Ashabul Kahfi; Hanafie, Nurharsya Khaer
Celebes Journal of Language Studies Vol. 5, No. 2 December 2025
Publisher : Har Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51629/cjls.v5i2.267

Abstract

This study aims to identify and determine the transactional communication model using Shockley-Zalabak’s Organizational Communication Process Model used by the employees in delivering transactional utterances in workplace management. The research method was qualitative with a descriptive design. The subjects of this study are employees in the academic and broadcasting workplaces. Data on the transactional communication model were collected through transcripts of observations accompanied by audio recordings. The findings of the study reveal that communication within organizational settings is fundamentally transactional, interactive, and context-dependent. Across all extracts, communication emerges not as a simple transmission of information but as a co-created process shaped by hierarchical roles, organizational procedures, feedback loops, and interpersonal dynamics.
Co-Authors Adys, Himala Praptami Amin, Fatimah Hidayahni Ashabul Kahfi Susanto Awwaliyah, Andi Astri Azis, M, Abdul Fauzan, Muhammad Miftah Hanafie, Nurharsya Khaer Iskandar Iskandar Karim, Try Saputra Mappaita, Suci Pole Masthurah, Nur Muhalim, Muhalim Noni, Nurdin Riny Jefri, Riny Sembiring, Surya Anantatama Seny Luhriyani Sunusi Sudding, Muhammad Fahri Jaya