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Journal : Journal of Sustainability Industrial Engineering and Management System

Application of Importance Performance Analysis Method in Measuring the Level of Community Satisfaction with the Quality of Service of the Minasa Upa Public Health Center Muchlis, Resti Wulandari; Saleh, Anis; Hafid, Muhammad Fachry
Journal of Sustainability Industrial Engineering and Management System Vol. 1 No. 1 (2022): July - December
Publisher : Omnia Tempus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56953/jsiems.v1i1.8

Abstract

Purpose: The purpose of this study was to measure the level of patient satisfaction with service quality at the Minasa Upa Health Center. Design/methodology/approach: This study uses the Importance Performance Analysis (IPA) method to measure community satisfaction with service quality. Data was obtained by distributing questionnaires. Five dimensions are measured: tangible variables, reliability, responsiveness, assurance, and empathy. Findings: The results of this study indicate that the quality of service at the Minasa Upa Public Health Center in terms of five dimensions results in a perception value below the expected value. These results suggest that patient satisfaction with services at the Minasa Upa Health Center in Makassar city still needs to be fulfilled. Research limitations/implications: This research was fieldwork at the Minasa Upa Public Health Center. The respondents in this study were people who had visited or received treatment at the Minasa Upa Public Health Center, as many as 100. Originality/value: Public Health Center describes a public service engaged in health services that has an essential role in the National Health System. Public Health Center is a health service provider organization that exists in all regions. The quality of service at the Minasa Upa Public Health Center is still not good, as evidenced by the perceived value, which is still below the expected value and has led to decreased public confidence in seeking treatment at the health center. So, this can affect the decline in health levels in the community. In addition to this, facilities and infrastructure factors still do not satisfy service users.
Machine Maintenance Planning Using the Reliability Centered Maintenance (RCM) Method at PT Perkebunan Nusantara XIV Camming Sugar Factory in Bone Regency Sulkifli, Sulkifli; Lantara, Dirgahayu; Hafid, Muhammad Fachry; Mahendra, Kresna Adi
Journal of Sustainability Industrial Engineering and Management System Vol. 1 No. 1 (2022): July - December
Publisher : Omnia Tempus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56953/jsiems.v1i1.9

Abstract

Purpose: Frequent damage to the mill roll machine at the mill station and the absence of special attention to scheduling repairs, this research is expected to make scheduled maintenance intervals and maintenance strategies for mill roll machines at the mill station to reduce downtime and anticipate sudden downtime on the machine. Design/methodology/approach: This study uses the Reliability Centered Maintenance (RCM) method approach to create the most efficient maintenance program by eliminating unnecessary maintenance activities, reducing overhaul frequency, minimizing downtime, minimizing the risk of sudden failure, focusing maintenance on critical components, and improving component reliability. Findings: The results of this study show that there are two strategies used in mill roll machine maintenance, namely preventive maintenance, and corrective maintenance. Research limitations/implications: This study focuses on critical components that often experience damage to the mill roll machine, namely standard milk check, feeder roll, scrapper, and chute components, and does not consider the cost aspect. Practical implications: The results of this study provide input to the company's interval time scheduling and machine maintenance strategy. Originality/value: This research was conducted in the production department of the milling station at PT Perkebunan Nusantara XIV Camming Sugar Factory in Bone Regency, where the production results include white crystal sugar, blotong, and molasses. Research to analyze machine reliability, minimize downtime and propose maintenance schedules and SOPs for maintaining production machinery at Camming Sugar Factory.
Analysis of Scooter Taxi User Satisfaction from the Aspect of Usability Through the Maxride Application in Makassar Using the Use Questionnaire Method Achmad, Muh Fachran Fahiran; Saleh, Anis; Hafid, Muhammad Fachry
Journal of Sustainability Industrial Engineering and Management System Vol. 2 No. 1 (2023): July - December
Publisher : Omnia Tempus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56953/jsiems.v2i1.22

Abstract

This study aims to analyze the usability of the Maxride ride-hailing application in Makassar, Indonesia, focusing on user satisfaction from a usability perspective. The research employed a quantitative approach using the USE Questionnaire method. Data was collected from 400 Maxride users in Makassar through an online survey. The questionnaire assessed four usability variables: Usefulness, Ease of Use, Ease of Learning, and Satisfaction.The overall usability score of the Maxride application was 65.60%, falling in the "feasible" category. While the app scored well in Usefulness (68.98%), Ease of Learning (74.06%), and Satisfaction (70.98%), it performed poorly in Ease of Use (48.38%), indicating significant room for improvement in this area.The study was limited to Makassar users and relied solely on quantitative data. As a cross-sectional study, it only captured user perceptions at a single point in time. These limitations suggest opportunities for future research with broader geographical scope, mixed methods, and longitudinal designs. The findings provide actionable insights for Maxride's development team to improve the app's user interface and functionality, particularly in terms of ease of use. Addressing these issues could enhance user satisfaction, retention, and potentially drive business growth.Improving the usability of ride-hailing apps like Maxride can contribute to better urban mobility solutions, potentially impacting transportation habits and quality of life in cities like Makassar.This study represents the first comprehensive usability analysis of the Maxride application, providing valuable insights for both the company and the broader ride-hailing industry in Indonesia. It establishes a baseline for future usability research in this sector and demonstrates the application of the USE Questionnaire method in evaluating mobile app usability.