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Andeka Rocky Tanaamah
Universitas Kristen Satya Wacana
Aerospace Engineering Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences Transportation Other

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Journal : INOVTEK Polbeng - Seri Informatika

 1 
Effectiveness of the Sampean Application in Measuring Administrative Management Performance in Cirebon City Government Siswanto, Febiola Inanta; Rocky Tanaamah, Andeka; Banunaek, Frids Edward
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 3 (2025): November
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/8rsax831

Abstract

SAMPEAN Cirebon is a service portal for managing the administrative needs of Civil Servants (ASN) in the Cirebon City Government. Since its launch, the application has faced several technical issues, mainly because it has never been evaluated from the perspective of end users. This research aims to assess end-user satisfaction, identify areas for improvement, and determine the critical factors influencing user satisfaction with the SAMPEAN Cirebon application. The research applies the End-User Computing Satisfaction (EUCS) method, which consists of five independent variables: content, format, accuracy, ease of use, and timeliness. Data was collected with a voluntary sampling technique, gathering 692 respondents. The data was analyzed using the SEM-PLS method with the SmartPLS application. The results show an R-square value of 0.828, indicating that four variables content, accuracy, ease of use, and timeliness significantly influence ASN satisfaction with the SAMPEAN Cirebon application. In contrast, the format variable yielded a T-statistic of 1.746 and a P-value of 0.081, failing to meet the significance threshold. The practical implications of this study underscore the necessity for the Cirebon City Regional Government to conduct regular evaluations involving direct end-user feedback and to enhance the format aspects of the SAMPEAN Cirebon application.
Co-Authors Agustinus Fritz Wijaya Aldi Herindra Lasso Alz Danny Wowor Annanda Joti Sutejo Anthony Anthony Arungla'bi, Valentino Rico Banunaek, Frids Edward Binbaryas Isna Aski Koreri Rumabar Boymau, Infraim Oktofianus Breindnaldo Vichario Tulus Brian Farrel Hermanto Chandra, Kezia Trifena Charitas Fibriani Christ Rudianto Christopher Hansel Kuntadihardja Dama Septhian Purwanto David Setya Wardhana Deni Dwi Saputra Dessilomba, Geofiton Ardelan Dharmaputra Palekahelu Dhea Arvie Dwi Hosanna Bangkalang Dwi Kusuma, Serdin Elvin Djami Fransiskus, Ariel Ade Friska Juliana Indira Galantry, Lisa Amelia Gogo Krisatyo Gresensia Alvionita Lamba Handika, Daya Hanna Prillysca Chernovita Harold Michael Rumere Herijanto, Alfredo Ho Ara, Umbu Infraim Oktofianus Boymau Isabel, Hesni Joice Isabel Br Janet Livia Tuwanakotta Jasson Prestiliano Johan Jimmy Carter Tambotoh Johanis, Lolowang Leonardo Jonathan Jeremi Abraham Tidajoh Jonathan Saputra Juen Ruth Djapandjatay Kaho, Monica Louisa Ratu Kristoko Dwi Hartomo Lembonunu, Melisa Prisilia Lolowang Leonardo Johanis Luis, Michael Fernando Magdalena Ariance Ineke Pakereng Mangundap, Astrella Christenia Clara Mario Andre Giovanno Wattimena Martin, Jodi Maylinda, Sarah Ayu Melkior N.N. Sitokdana Meylinda Ayu Pratiwi Michael Bezaleel Wenas Moleong, Gery Molly, Bertho Monice Frensca Johannis Muttamaqin , Akhmad Neil Semuel Rupidara Ni Made Grace Advendi NOVIAN STEVEN FARERA MESSAKH Novitasari Butarbutar Octavia, Debora Octavianus Dicky Wahyudi Paranggi, Rambu Raina Wangi Pawulung Wulang Penidas Fodinggo Tanaem Pohan, Elsen Elian pratama, raihan daffa arya Retantyo Wardoyo Rio Febriyanto Satria Adi Negara, Satria Adi Negara Senna Kristiawan Gouwnalan Shania Arum Destyarini Siswanto, Febiola Inanta Stefan Fernando Stefanie G.N.L. Worang Suroyo Suroyo Suroyo Suroyo T. Arie Setiawan Prasida Titi Susilowati Prabawa Vincent Sanjaya Wibowo, Aurelius Kevin Wiyono, Septi Yizreel Ratu Kaho Yokelin Tokoro