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All Journal Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstorming Logistik Journal of Industrial and Engineering System Jurnal Sains Teknologi dalam Pemberdayaan Masyarakat
Aji, Sonny Nugroho
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Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Mechanical Engineering Public Health Transportation Other

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Journal : Journal of Industrial and Engineering System

 1 
Analisis Kualitas Jasa Pelayanan Dengan Metode Service Quality (SERVQUAL) dan Quality Function Deployment (QFD) Di Bengkel Motor Radja Racing Bekasi Prasmoro, Alloysius Vendhi; Syifa, Indira Sabila; Aji, Sonny Nugroho
Journal of Industrial and Engineering System Vol. 4 No. 1 (2023): Juni 2023
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/e26fbb55

Abstract

This research was conducted to analyze the quality of services provided by a Motor Radja Racing during this time to all customers. This paper aims to obtain an effective method to improve the quality of services previously existing in the repair Radja Racing Motor Workshop. The method of analysis done in this study using the Service Quality (SERVQUAL) and the method of Quality Function Deployment (QFD) that modeling in the form of House of Quality (HoQ). The results of this study indicate that the two methods is quite effectively used in analyzing the service quality that are in a Radja Racing Motor Workshop. In addition, the results of these two methods can be seen that the variables of service should be willing to do the repairs and improved is the variable reliability and to attribute is the number of mechanical comparable with the vehicles in service. On the other hand, through the method of servqual, QFD is used in enhancing and improving the quality of services that already exist coupled perform the evaluation of the state of the workshop of the motor
Manajemen Risiko Pada Aktivitas Distribusi Pangan KJP Di Kepulauan Seribu Menggunakan Metode House Of Risk Nugroho, Oki Widhi; Aji, Sonny Nugroho; Tanisri, Roberta H. A.
Journal of Industrial and Engineering System Vol. 3 No. 2 (2022): Desember 2022
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/y07xpc18

Abstract

PD PSJ is a company engaged in the distribution of foodstuffs and basic needs, especially the people of Jakarta. Along with the government's program related to the procurement of KJP cheap foodstuffs, the KJP food distribution process is in collaboration with PD PSJ. KJP food distribution activities are carried out throughout the DKI Jakarta area, including the Thousand Islands. In the process, there were several obstacles experienced by the officers. To reduce the risk of a late KJP food distribution supply, management carried out several policies related to risk management. The House of Risk (HOR) method is one of the methods to identify several activities and risks that can occur in the supply chain process of goods. This research applies the HOR method to obtain recommendations for improvements in the process of distributing KJP goods. The results of data processing and analysis using the HOR method obtained the greatest recommendation for improvement is to conduct training to field officers and improve communication both internally and externally.
Perancangan Penilaian Kinerja Staf Logistik Perusahaan Ritel Dengan Metode Behaviorally Anchor Rating Scale (BARS) Tanisri, Roberta Heni Anggit; Apriyani, Apriyani; Aji, Sonny Nugroho; Nadia, Ainun
Journal of Industrial and Engineering System Vol. 5 No. 2 (2024): December 2024
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/2kby8d30

Abstract

The retail company managed by the DKI Jakarta provincial government located on Tidung Island strives to improve the performance assessment of logistics staff. The performance assessment of logistics staff has so far followed the system of the company which only raises the criteria for employee assessment in general. The lack of a specific assessment system results in difficulties for management in measuring the performance of logistics staff objectively based on their duties and job responsibilities. This research aims to develop an objective employee performance assessment system using the Behaviorally Anchor Rating Scale (BARS) method. This method focuses on the preparation of assessment criteria with anchors that are repared by observing the actual activities of the work carried out by the logistics staff. The use of the BARS method in designing a performance assessment system for logistics staff on Tidung Island is very relevant because it can integrate specific behavioral approaches with geographical challenges. The result of this research is the design of a logistics staff performance assessment system in the form of an annual performance assessment form and is able to provide an objective assessment of the performance of logistics staff.
Co-Authors Ainun Nadia, Ainun Alloysius Vendhi Prasmoro, Alloysius Vendhi Apriyani Apriyani Apriyani Nugroho, Oki Widhi Pribadi, Agustinus Yunan Syifa, Indira Sabila Tanisri, Roberta H. A. Tanisri, Roberta Heni Anggit Thahir, Muchamad Tarmizi Turseno, Andi Yayan Saputra, Yayan