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All Journal Ekobis: Jurnal Ilmu Manajemen dan Akuntansi International Journal of Engineering, Science and Information Technology
Hegy Suryana, Alean Kistiani
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PELAYANAN JASA SERVIS MOBIL DALAM MENINGKATKAN KEPUASAN PELANGGAN (STUDY KASUS DI BENGKEL CHANDRA MOTOR SPOORING BOYOLALI) Kusuma, Taufiq Chandra; Hegy Suryana, Alean Kistiani; Puji Rahayu, Listyowati; Safitri, Unna Ria; Purwanto, Hari
EKOBIS Vol 12 No 1 (2024)
Publisher : Universitas Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36596/ekobis.v12i1.614

Abstract

Memberi pelayanan karyawan harus bersikap baik dalam pelayanan yang mereka suguhkan, tidak hanya itu juga harus memiliki ketepatan waktu yang cepat, efektif dan selesai terhadap pelayanan yang diberikan ke konsumen, membuat pelanggan maupun konsumen bahagia dengan pengalamannya disini dan pelayanan yang berkesan baik dan memuaskan diberikan perusahaan itu adalah sikap dasar prinsip usaha yaitu melayani. Penelitian ini merupakan penelitian kuantitatif yang metode survey untuk mendapatkan data primer. Intrumen penelitian berisi sejumlah pertanyaan di mana jawaban yang disediakan merupakan jawaban yang terukur dengan skala likert. Data yang diperoleh kemudian dianalisis dengan SPSS pada taraf kepercayaan 95% sehingga mampu menjawab hipotesis penelitian. Hasil analisis penelitian menyatakan bahwa setiap butir pernyataan di instrumen penelitian yang digunakan adalah valid dan reliabel. Hasil uji asumsi klasik menyatakan bahwa data yang terkumpul terdistribusi normal (sig 0,200 > 0,05), tidak terjadi multikolinearitas di mana nilai VIF untuk variabel X1, X2, X3, X4, X5, masing-masing adalah 1,863; 3,058; 2,708; 2,459; 1,581. Sementara itu, nilai Tolerance untuk masing-masing variabel X1, X2, X3, X4, X5 adalah 0,537; 0,327; 0,369; 0,407; 0,633. Hasil uji autokorelasi adalah tidak terjadi autokorelasi dU<d<4-dU (1,65<2,182<4-1,44). Hasil uji t menyatakan bahwa reliabiliti, responsiveness, assurance, dan empathy secara parsial tidak berpengaruh signifikan terhadap kepuasan pelanggan, sedangkan tangibles secara parsial berpengaruh terhadap kepuasan pelanngan. secara parsial berpengaruh signifikan terhadap keputusan pembelian. Hasil uji F menyatakan bahwa reliabiliti, responsiveness, assurance, empathy, dan tangibles secara simultan berpengaruh signifikan terhadap kepuasan pelanggan. Kesimpulan dari penelitian antara lain reliabiliti, responsiveness, assurance, dan empathy secara parsial tidak berpengaruh signifikan terhadap kepuasan pelanggan, sedangkan tangibles secara parsial berpengaruh terhadap kepuasan pelanngan. secara parsial berpengaruh signifikan terhadap keputusan pembelian. Hasil uji F menyatakan bahwa reliabiliti, responsiveness, assurance, empathy, dan tangibles secara simultan berpengaruh signifikan terhadap kepuasan pelanggan.
PENGARUH MOTIVASI, PELATIHAN DAN KEPUASAN KERJA TERHADAP KINERJA PEGAWAI (Studi Kasus Pada Pegawai Badan Pertanahan Nasional Kabupaten Sragen) Kasworowati, Terate Ayu; Safitri, Unna Ria; Hegy Suryana, Alean Kistiani
EKOBIS Vol 11 No 2 (2023)
Publisher : Universitas Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36596/ekobis.v11i2.1068

Abstract

The Influence of Motivation, Training and Job Satisfaction on the Performance of Sragen District Land Office Employees. This study aims to determine the effect of motivation, training and job satisfaction on the performance of employees of the Sragen District Land Office. The method or type of this research is a survey, the population or the target are employees at the Sragen District Land Office 121 people. Data collection techniques through questionnaires, and documentation as support. Data analysis was performed using multiple linear regression analysis method. The results of the analysis show that simultaneously (together) the independent variables have a significant and positive influence on the dependent variable. Variables consisting of motivation, training and job satisfaction amounted to 0.000 on the performance of Sragen Regency Land Office employees. And partially the motivation variable is 0.002, training is 0.000, satisfaction is 0.032. Thus the first hypothesis to the last is accepted. To improve the performance of employees of the Sragen National Land Agency, it is recommended to pay more attention to employee performance. The results of this study indicate that work conflict has a negative effect on employee performance which can result in discomfort at work.
PENGARUH PENERAPAN STANDAR AKUNTANSI PEMERINTAH BERBASIS AKRUAL, SISTEM PENGENDALIAN INTERN DAN KOMPETENSI SUMBER DAYA MANUSIA TERHADAP KUALITAS LAPORAN KEUANGAN PADA BADAN KESATUAN BANGSA DAN POLITIK KABUPATEN BOYOLALI (KESBANGPOL) Widyastuti, Tami; Hegy Suryana, Alean Kistiani; Dwi P, Yunita Niqrisah
EKOBIS Vol 11 No 2 (2023)
Publisher : Universitas Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36596/ekobis.v11i2.1080

Abstract

The purpose of this study was to determine the effect of applying accrual-based government accounting standards, internal control systems, and human resource competence on the quality of financial reporting at the National Unity and Political Agency of Boyolali Regency. The type of data used in this research is quantitative data. The sample used in this study used a saturated sampling technique with a sample of 125 respondents who worked in government agencies. Data collection was carried out using a questionnaire. The data analysis technique used in this study is multiple regression analysis. The results of this study indicate that accrual-based government accounting standards, internal control systems, and human resource competence have a positive effect on the quality of financial reporting at the National Unity and Politics Agency of Boyolali Regency.
PENGARUH DISIPLIN KERJA, KEPUASAN KERJA DAN MOTIVASI KERJA TERHADAP PRODUKTIVITAS KARYAWAN DI WAROENG SPESIAL SAMBAL HERITAGE BOYOLALI Wahyuni, Tri; Hegy Suryana, Alean Kistiani; Purwanto, Hari
EKOBIS Vol 11 No 2 (2023)
Publisher : Universitas Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36596/ekobis.v11i2.1085

Abstract

This study aims to determine and analyze the effect of work discipline, job satisfaction and work motivation on employee productivity. This research is a quantitative research because the approach used for research proposals, the process of hypotheses, field work, data analysis, data conclusions up to writing uses aspects of calculation, formulas and certainty of numerical data. The subjects of this study were employees of the Boyolali Heritage Special Sambal. In this study, the population and sample were all employees at Waroeng Special Sambal Heritage Boyolali, totaling 49 people. Data analysis in this study used research methods using survey methods with research with information obtained directly from the head of the Boyolali Heritage Boyolali Special HR and from several of his staff. The results of the research analysis show that work discipline has a negative effect and there is no significance to employee productivity, job satisfaction has a positive but not significant effect on employee productivity and employee motivation has a positive but not significant effect on employee productivity. from this study it can be concluded that work discipline, job satisfaction and work motivation do not significantly influence employee productivity.
PENERAPAN PENYAJIAN LAPORAN KEUANGAN BERDASARKAN PERATURAN PEMERINTAH NOMOR 71 TAHUN 2010 PADA BADAN KESATUAN BANGSA DAN POLITIK KABUPATEN BOYOLALI Rahmasari, Noviyati; Hegy Suryana, Alean Kistiani; Triatmaja, Nur Asih
EKOBIS Vol 11 No 2 (2023)
Publisher : Universitas Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36596/ekobis.v11i2.1088

Abstract

The purpose of this research is to find out the implementation of the presentation of financial reports based on Government Regulation Number 71 of 2010. The method used in this research is descriptive with a qualitative approach. Data obtained through observation, interviews and documentation. The processed data comes from the financial reports of the Boyolali Regency National Unity and Political Unity Agency (BAKESBANGPOL) for 2021-2022. The results of this study show that the implementation of PP No. 71 of 2010 is in accordance with BAKESBANGPOL Boyoali Regency and implemented starting in 2015, there are only 5 components such as Budget Realization Reports, Operational Reports, Changes in Equity Reports, Balance Sheets and Notes to Financial Statements. Bakesbangpol does not make a cash flow report but makes a general cash book, for OPD cash flow, of course, zero. And don't make a report on changes to the balance of the budget excess, because when there is a balance it is submitted to the City Government, as the Government which has authority over the balance. Thus, it is the City/Regency Government that makes the cash flow reports and reports on changes in the balanceof the excess budget. Financial reports used. Financial reports are used to measure performance achievements, evaluation materials and decision making of a Regional Government Organization (OPD) in this case at BAKESBANGPOL. There are several presentation obstacles such as the lack of human resources (HR) who have not fully mastered their field and the lack of socialization regarding this matter and there are 3 factors that influence the implementation of PP No. 71 of 2010.
PENGARUH FASILITAS KANTOR, MOTIVASI KERJA, DISIPLIN KERJA TERHADAP KINERJA PERANGKAT DESA KECAMATAN BANYUBIRU KABUPATEN SEMARANG (Studi Kasus Di Desa Gedong, Kebumen, Dan Rowoboni) Royani, Sardevi Ita; Safitri, Unna Ria; Hegy Suryana, Alean Kistiani; Purwanto, Hari
EKOBIS Vol 12 No 1 (2024)
Publisher : Universitas Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36596/ekobis.v12i1.1110

Abstract

ABSTRACT The purpose of this study was to determine office facilities, work motivation, and work discipline on the performance of village officials in Banyubiru District, Semarang Regency. The population in this study is 60 (sixty) village officials. Sampling using saturated or census sampling technique, the research method used is quantitative methods. testing data instruments with validity and reliability tests, data analysis using normality tests, heteroscedasticity tests, autocorrelation tests, multicollinearity tests, with Durbin Watson tests and hypothesis testing to find out between variables that have a significant relationship. The results showed that the multiple regression analysis obtained the equation: Y = 23.183 + 0.094 + 0.196 + 0.011 + e. The F test shows that it is significant 0.187. Partially (t test) office facilities variable obtained a significance of 0.000, work motivation variable obtained a significance of 0.491 and work discipline variable obtained a significance of 0.928. The coefficient of simultaneous determination (R2) between office facilities, work motivation, and work discipline on the performance of village officials is 0.032 or 3.2%. it can be concluded that all independent variables simultaneously affect the dependent variable. Keywords: Office facilities, work motivation, work discipline, performance.
PENGARUH SOSIALISASI PERPAJAKAN, SANKSI PAJAK DAN PENGETAHUAN WAJIB PAJAK TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI (Studi Empiris Pada KPP Pratama Boyolali) Sufiyanto, Riyan; Hegy Suryana, Alean Kistiani; Triatmaja, Nur Asih; Dwi Pratiwi, Yunita; Wulandari, Amy
EKOBIS Vol 12 No 1 (2024)
Publisher : Universitas Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36596/ekobis.v12i1.1115

Abstract

Taxes are an important factor in state financing. The Directorate General of Taxes explores various approaches to increasing public compliance with tax obligations. This study examines how taxpayer compliance increases through the implementation of tax socialization, application of tax sanctions, and taxpayer knowledge. This research was conducted on people who were registered as taxpayers at the Pratama Boyolali checkpoint. The Slovin formula was used to determine the number of samples to obtain 100 respondents who were met by chance. The analysis used is multiple linear regression analysis. The test results show that each variable of tax socialization, tax sanctions, and taxpayer knowledge partially has a positive and significant effect on taxpayer compliance. Simultaneous tests produce similar results, namely the independent variables are positively related to taxpayer compliance.
PENGARUH LATAR BELAKANG PENDIDIKAN PENGALAMAN KERJA DAN MOTIVASI TERHADAP KINERJA KARYAWAN PADA KANTOR BPBD KABUPATEN BOYOLALI Pambuko, Indrayana Putro; Hegy Suryana, Alean Kistiani; Safitri, Unna Ria; Purwanto, Hari
EKOBIS Vol 12 No 1 (2024)
Publisher : Universitas Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36596/ekobis.v12i1.1131

Abstract

The purpose of this study was to assess (1) the effect of educational background on employee performance, (2) the effect of work experience on employee performance, (3) the effect of motivation on employee performance, and (4) the effect of educational background and work experience on employee performance .The causal research approach is taken in this study. The sample of this study were all employees of the Boyolali Regency BPBD office, totaling 54 people. The data comes from the results of employee questionnaires and is assessed using multiple linear regression analysis techniques.The research results obtained show that (1) educational background affects employee performance can be seen from p-value = 0.037 < a = 0.05 (2) work experience does not affect employee performance can be seen from p-value = 0.696 > a = 0.05 (3) motivation affects employee performance can be seen from p-value = 0.002 <0.05 (4) educational background and work experience affect employee performance can be seen from p-value = 0.000 < 0.05.
ANALISIS PENGARUH IKLAN, VARIAN DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN ROTI BROWNIES PADA TOKO AMANDA BROWNIES DI BOYOLALI Khumairoh, Sindy; Rahayu, Listyowati Puji; Safitri, Unna Ria; Hegy Suryana, Alean Kistiani; Sri Anggorowati, Luki
EKOBIS Vol 12 No 1 (2024)
Publisher : Universitas Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36596/ekobis.v12i1.1155

Abstract

This study aims to determine whether Instagram social media ads, product variants and service quality affect purchasing decisions at Amanda Brownies Boyolali branch. The population in this study was consumers who were Amanda Brownies Boyolali branch. Data collection techniques through the distribution of questionnaires with a sample of 97 respondents. The research method used is quantitative method. Testing of data instruments is carried out with validity tests and reality tests, for data analysis used normality tests, multicollinearity tests, heterokedasticity tests, and hypothesis tests to find out whether the variables have a significant relationship. The results of the study partially show that the advertising variable with the value of sig. 0.822 > 0.05 which means insignificant. While the variable product variant with sig value. 0.071 > 0.05 which means insignificant and quality of service with S value. 0.000 < 0.05 which means significant. The results of the study with the calculation of the F-test obtained the sig value. (0.000) < 0.05 which means that advertising variables, product variants and service quality simultaneously influence purchasing decision variables. Based on the calculation of the Adjusted Rsquare value, it shows that advertising variables, product variants and service quality together are able to explain service decision variables with a value of 0.504 or 50.4%.
Analysis of The Interrelationship Between Employee's Digital Skills, Digitalization in Human Resource Management and Organizational Performance Malini Lubis, Fatimah; Hegy Suryana, Alean Kistiani; Assery, Syeh; Lahuddin, Abdul Haris; Nurdiani, Tanti Widia
International Journal of Engineering, Science and Information Technology Vol 4, No 3 (2024)
Publisher : Department of Information Technology, Universitas Malikussaleh, Aceh Utara, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v4i3.526

Abstract

This study aims to provide knowledge about the influence of digital transformation, especially in the human resource management department, on organizational performance, especially in the hospitality industry. This study uses a combination of exploratory and descriptive approaches. This study collects data using structured observation and field surveys. The results of the study indicate that the hospitality industry is currently undergoing digital transformation in various departments and management requires support for digital mastery from all human resources working in the hospitality industry. Various skills and mastery of digital devices required by staff in the human resources department are communication skills, including the use of email, instant messaging applications, and applications in the selection and recruitment process. Other technological devices needed by hotel management are hotel management systems and office asset management. The advice given to hotel management is to provide training and certification for staff who work to address the existing skills gap. Another conclusion of this study is that employers view informational skills as complementary and not important during the employee selection process. The most sought-after position is a receptionist, which requires strong communication skills and efficient operational capabilities.
Co-Authors Assery, Syeh Dwi P, Yunita Niqrisah Dwi Pratiwi, Yunita Dwi Pratiwi, Yunita Niqrisah Hari Purwanto Kasworowati, Terate Ayu Khumairoh, Sindy Kusuma, Taufiq Chandra LAHUDDIN, ABDUL HARIS Malini Lubis, Fatimah Markhumah, Umatun Nurdiani, Tanti Widia Nurrochim, Muhammad Abdul Pambuko, Indrayana Putro puji rahayu, listyowati Rahayu, Listyowati Puji Rahmasari, Noviyati Royani, Sardevi Ita Safitri, Unna Ria Shukor Harun , Mohd Sri Anggorowati, Luki Sufiyanto, Riyan Titik Handayani, Titik tri wahyuni Triatmaja, Nur Asih Widyastuti, Tami Wulandari, Amy Zalukhu, Yufinus