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Analysis of Factors Influencing the Performance of Tax Center Volunteers: A Case Study at Jember State Polytechnic Wijayanti, Rahma Rina; Ardhiarisca, Oryza; Sutantio, R. Alamsyah; Harkat, Avisenna; Ghozali, Nur Azizah Wandinia; Ardiansyah, Diki; Pratiwi, Arti Febriani
International Journal of Studies in Social Sciences and Humanities (IJOSSH) Vol. 2 No. 1 (2025): July
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/ijossh.v2i1.5569

Abstract

Performance is the output of activities carried out by tax volunteers. In this case, tax volunteers are tasked with filling out annual tax returns for taxpayers. These activities have an impact on increasing state revenues. This study is to determine the factors that need to be improved in the performance of tax volunteers. This research method is quantitative research and regression analysis. The research results show that the self-assessment system, motivation, and work discipline variables significantly influenced the performance of tax volunteers. Meanwhile, the variables of training materials and training methods do not significantly influence the performance of tax volunteers. These findings can be applied to analyze the factors that affect the performance of Tax Center volunteers at Jember State Polytechnic. Their significance factors contribute to achieving a sustainable program at Tax Center Jember State Polytechnic.
Analisis Kepuasan Pengguna Layanan Tax Center Politeknik Negeri Jember Sutantio, R. Alamsyah; Ardhiarisca, Oryza; Wijayanti, Rahma Rina; Harkat, Avisenna; Ghozali, Nur Azizah Wandinia; Ardiansyah, Diki; Pratiwi, Arti Febriani
Owner : Riset dan Jurnal Akuntansi Vol. 8 No. 4 (2024): Artikel Research Oktober 2024
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/owner.v8i4.2501

Abstract

This research activity aims to conduct an analysis of service user satisfaction for Jember State Polytechnic Tax Center service users. It is hoped that the results of this research can provide suggestions for improving Tax Center services in the future. Respondents in this research were users of the Jember State Polytechnic Tax Center service. The number of respondents was determined using the Slovin equation so that the respondents in this study were 56 respondents. This research data was obtained by distributing questionnaires. The data obtained was analyzed for data quality through testing the validity and reliability of the data. Next, it will be analyzed further using Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The research provides results showing that the level of satisfaction with using Tax Center services is within satisfaction with an index of 80.42%. To be able to improve services, several priority improvements are needed, namely attributes in Quadrant I. These attributes include access to position information about service procedures, technology systems, information containing all service procedures as well as instructions for filling out service documents, accessibility of Tax Center locations, schedules. definite service, as well as the discipline of tax volunteers in providing services
Cigar Waste Control Based on Statistical Process Control (SPC) for Achieving a Green and Sustainable Industry in Jember Regency Wahyono, Nanang Dwi; Kurniawati, Dewi; Harkat, Avisenna; Wardani, Dyah Kusuma; Atmajaya, Aditya Wahyu Winadi; Pratama, Fredy Eka Ardhi
International Journal of Technology, Food and Agriculture Vol. 2 No. 3 (2025): October
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/tefa.v2i3.6372

Abstract

The cigar industry in Jember Regency is recognized as one of Indonesia’s major tobacco production centers, contributing significantly to the regional economy. However, its production process generates substantial waste, including rejected leaves, stems, tobacco dust, and packaging waste, which may pose environmental challenges. This study aims to apply Statistical Process Control (SPC) to monitor and control cigar waste as part of efforts to promote circular economy practices and sustainable industry. A descriptive quantitative method was employed, with data collected through direct observation, structured interviews, and statistical analysis using X-bar, R, and I-MR control charts. Results indicate that most production processes remain within control limits, although special variations were detected in wrapper leaf quality and tobacco moisture content. Process capability analysis revealed that leaf scraps (Cpk = 1.69) met the required standards, whereas defective cigars (Cpk = 0.28) required corrective actions through workforce training and SOP standardization. The cause-and-effect (Ishikawa) diagram identified key contributing factors including manpower, machines, materials, methods, and environment. Findings highlight that implementing SPC not only reduces production costs and improves efficiency but also creates opportunities for utilizing waste into derivative products such as hand-rolled kretek cigarettes (SKT), thereby supporting green industry practices. Thus, SPC can serve as a practical and strategic model for sustainable quality control in Jember’s cigar industry.
Model Pengelolaan Dana Desa untuk Mencapai Suistainable Development Goals di Desa Suci, Kecamatan Panti, Kabupaten Jember Ardhiarisca, Oryza; Wijayanti, Rahma Rina; Andini, Dessy Putri; Harkat, Avisenna; Ansori, Adelia Eka Puspita; Hanip, Muhammad; Anisa, Siti
Owner : Riset dan Jurnal Akuntansi Vol. 10 No. 1 (2026): Article Research January 2026
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/owner.v10i1.2839

Abstract

SDGs is an international sustainable development program that was later adapted into the Village. SDGs in Indonesia with a context that has been adapted to villages in Indonesia. SDGs are ideals that villages, including Suci Village, aspire to realize. This is because the national development goal is to achieve the four pillars of the SDGs: social development, economic development, and legal development and governance. These four pillars are the oldest of the 17 aspects of the SDGs. This study aims to determine and map the village fund management model implemented by the Suci Village Government in realizing sustainable village development according to the four pillars of the SDGs. This research is a qualitative descriptive study. Data collection was conducted through interviews, documentation, and observation. The research informants were the village head, the head of financial affairs, and the village operator. Secondary data in this study were obtained from the RPJMDes, APBDes LRA, Village Profile. Data validity was tested by triangulating sources and methods. The results of the study indicate that village fund management in Suci Village is quite good. The programs planned in Suci Village are in line with the SDGs objectives. Likewise, the implementation of these activities has been very good. This is evidenced by the increase in the APBDes portion to support the SDGs which increased in 2024 from Rp381,642,500.00 to Rp735,934,000.00 in 2025. The implications of this study are expected to improve integration of Waste Bank-BUMDes, and pre-feasibility of PLTMH. The limitations of this study have not yet tested the outcomes of the programs planned and implemented by the Suci Village government
Goal-Directed Design dalam Perancangan Antar Muka Pengguna: Studi Kasus Website Tax Corner Polije Yuana, Dia Bitari Mei; Ardhiarisca, Oryza; Wijanti, Rahma Rina; Harkat, Avisenna; Hartanto, Sugeng; Andini, Dessy Putri
Journal of Electrical Engineering and Computer (JEECOM) Vol 8, No 1 (2026)
Publisher : Universitas Nurul Jadid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/jeecom.v8i1.14103

Abstract

Prosedur perpajakan sering dianggap rumit, memerlukan banyak dokumen, dan membutuhkan pemahaman yang kuat tentang aturan yang berubah-ubah. Kondisi ini menyebabkan wajib pajak di kampus dan masyarakat sekitar mengalami kesulitan dalam mengakses informasi, melakukan perhitungan pajak, dan melaporkan kewajiban pajak mereka secara mandiri. Website perpajakan dibutuhkan untuk menjadi sarana layanan yang terintegrasi, informatif, dan mudah diakses kapan saja. Namun, pengembangan website perpajakan tidak hanya menekankan aspek teknologi, tetapi juga harus dapat membantu pengguna mencapai tujuannya. Goal-Directed Design (GDD) menekankan pemahaman mendalam tentang tujuan pengguna sehingga solusi yang dibangun tidak hanya memenuhi tugas administratif tetapi juga memahami tujuan, perilaku, dan kebutuhan pengguna. Melalui tahapan pengumpulan data pengguna, penyusunan persona, analisis skenario, hingga perancangan alur interaksi, GDD membantu menghasilkan desain yang berorientasi pada tujuan utama pengguna. Hasilnya didapatkan nilai 90,38% dengan System Usability Scale menunjukkan bahwa antar muka yang dibuat memiliki tingkat usability yang sangat baik yang disebut dengan excellent.
Village Fund Management Strategy in Realized Sustainable Development Goals in Suci Village, Panti District, Jember Regency Ardhiarisca, Oryza; Putri Andini, Dessy; Rina Wijayanti, Rahma; Harkat, Avisenna; Eka Puspita Ansori, Adelia; Hanip, Muhammad; Anisa, Siti
International Journal of Studies in Social Sciences and Humanities Vol. 2 No. 3 (2026): March (In Progress)
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/ijossh.v2i3.6643

Abstract

Global development challenges can be addressed through a global action plan, also known as the Sustainable Development Goals (SDGs). Each village must have precise program plans aligned with the SDGs to help achieve global development goals. This study aims to determine the strategic plan implemented by the Suci Village Government, Panti District, Jember Regency, to achieve the Sustainable Development Goals (SDGs). The method used in this study is a descriptive qualitative approach. The data sources are primary and secondary. Primary data was obtained from interviews and observations. While secondary data was obtained from documentation. Data were collected through interviews, observations, and documentation. Secondary data in the form of RPJMDes, Budget Realization Reports, Selayang Pandang Potensi Desa Suci, and Peraturan menteri Dalam Negeri No. 20 Tahun 2018. Data validity was tested through source and technique triangulation. The study results indicate that Suci Village has implemented village financial management in accordance with applicable regulations. In implementing the SDGs, several programs support them, such as direct cash assistance (BLT), stunting prevention, and waste banks. The strategy used in village management is quite good, as it emphasizes the evaluation process to ensure effective planning in accordance with the SDGs' development objectives, taking into account village conditions and partnerships.