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All Journal SOSIOLOGI NUSANTARA Martabe : Jurnal Pengabdian Kepada Masyarakat JURNAL LENSA MUTIARA KOMUNIKASI Tuturlogi: Journal of Southeast Asian Communication International Journal of Education, Social Studies, And Management (IJESSM) Jurnal PIKMA : Publikasi Ilmu komunikasi Media dan Cinema International Journal of Science and Society (IJSOC) Mamangan Social Science Journal Jurnal Sarjana Ilmu Komunikasi (J-SIKOM) Jurnal Kaganga : Jurnal Ilmiah Sosial dan Humaniora MIMBAR : Jurnal Sosial dan Pembangunan MERDEKA: Jurnal Ilmiah Multidisiplin Semantik: Journal of Social, Media, Communication, and Journalism
Eka Vuspa Sari
Universitas Bengkulu, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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Application of DeVito’s Interpersonal Communication By Frontliner In Resolving Customer Complaints At PT. Bank Syariah Indonesia Bengkulu Branch Office Astina, Melni Dwi; Saragih, Rasi; Sari, Eka Vuspa
Jurnal PIKMA : Publikasi Ilmu Komunikasi Media Dan Cinema Vol. 6 No. 2 (2024): Maret 2024
Publisher : Fakultas Ekonomi dan Ilmu Sosial Program Studi Ilmu Komunikasi Universitas AMIKOM Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24076/pikma.v6i2.1332

Abstract

This study aims to analyze the application of the principles of interpersonal communication by DeVito frotliner in handling customer complaints at PT. Bank Syariah Indonesia Bengkulu Branch Office. The research method used is a qualitative method with a phenomenological approach. Research data obtained through observation ,interviews and documentation. There were 7 informants in this study consisting of 7 main informants and 4 key informants. The technique for determining informants was by purposive sampling with the criteria set by the researcher. The results of this study indicate that from the aspect of Openness, interpersonal communication between frontliner and customers. This can be seen from the way he listens to complaints openly and reacts honestly. From the principle of Empathy, seen from ability frontliner in calming customers and focusing on customer complaints.  For the principle of Support, visible from the ability frontliner respecting customer explanations to the end and trying to find the best solution to customer complaints. Furthermore, from the principle of Equality, seen from the attitude frontliner provide comfortable interactions with customers
News Construction: Framing Analysis of Jokowi's Political Dynasty Issue in Tempo Magazine (October 2023 – May 2024 Edition) Putri, Aisyah Adinda; Widiastuti, Wahyu; Sari, Eka Vuspa
Jurnal Ilmu Sosial Mamangan Vol 12, No 3 (2025): Jurnal Ilmu Sosial Mamangan Accredited 2 (SK Dirjen Ristek Dikti No. 0173/C3/DT
Publisher : LPPM Universitas PGRI Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22202/mamangan.v12i3.5523

Abstract

  Political dynasties are a phenomenon that often appears in political contexts. Political dynasties are power obtained in a primitive way, namely relying on the blood of a few people. The political dynastic system is basically a political strategy designed or built to gain power. This research looks at the issue of political dynasties that are considered to threaten democratic life in Indonesia. The media plays a role in shaping public opinion, news about political dynastic issues can be influenced by news partisanship and framing. Like Tempo mass media, the media highlights Jokowi's political dynasty through framing news that affects readers' perceptions. Using qualitative research methods and framing analysis from Robert N. Entman, this study reveals that Tempo magazine reports on how Jokowi's political dynasty is. The results of research in the October 2023 to May 2024 edition of Tempo magazine on the issue of political dynasties in online media in the current political period present a narrative that emphasizes the possibility of consolidation of power that has the potential to threaten democratic principles, strengthen oligarchy, and trigger public dissatisfaction with political continuity.
Implementation of B2GBPS (Broadcasting Behavior Guidelines and Broadcast Program Standards) in Disaster Journalism: Study on Cold Lava Flood News on Kompas TV May 2024 Edition Pratiwi, Desti; Adhrianti, Lisa; Sari, Eka Vuspa
International Journal of Science and Society Vol 6 No 3 (2024): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v6i3.1287

Abstract

Indonesia is a disaster-prone country. The high frequency of natural disasters occurring in Indonesia makes the mainstream media in this country, especially television, always flooded with coverage of these events. However, it is not uncommon for the news content to violate Article 25 of the Indonesian Broadcasting Commission's (IBC) 2012 Broadcasting Behavior Guidelines And Broadcast Program Standards (B2GBPS). This research aims to find out how Kompas TV implements Article 25 of the Broadcasting Behavior Guidelines And Broadcast Program Standards (B2GBPS) on the Cold Lava Flood Disaster in West Sumatra in the May 2024 edition. The researcher used qualitative research model and content analysis approach. As a result, Kompas TV has not fully implemented Article 25 of the Broadcasting Behavior Guidelines And Broadcast Program Standards (B2GBPS) with 13 news samples taken during the cold lava flood disaster in West Sumatra, May 2024 edition.
PENDAMPINGAN PENGGUNAAN DRONE GUNA PROMOSI DESA WISATA ALAM DAN BUDAYA BAGI POKDARWIS DI KELURAHAN KEMUMU Anom Ramawangsa, Panji; Prihatiningrum, Atik; Vuspa Sari, Eka
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 7, No 4 (2024): MARTABE : JURNAL PENGABDIAN KEPADA MASYARAKAT
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v7i4.%p

Abstract

Kelurahan Kemumu memiliki potensi wisata alam berupa Air Terjun Palak Siring, Lorong Watu, pemandangan alam pertanian, potensi budaya seperti pagelaran wayang kulit dan kegiatan Suroan atau selamatan Desa sebagai perayaan wujud syukur dan kehadiran Tahun Baru Islam dalam tradisi masyarakat Jawa serta potensi produk kerajinan tangan yang telah diproduksi dari masyarakat Kelurahan Kemumu. Kelompok Sadar Wisata (POKDARWIS) di Kelurahan Kemumu juga telah dibentuk pada tahun 2019 dengan nama “Arga Tirta” yang bernaung di bawah BUMDes Kelurahan Kemumu. Penggunaan drone dalam promosi wisata berperan penting guna menghasilkan dokumentasi yang menarik untuk mengenalkan potensi wisata yang ada di Kelurahan Kemumu khususnya pada wisata alam dan wisata budaya. Metode kegiatan meliputi persiapan kegiatan, pengenalan teori, praktek penggunaan drone, dan evaluasi kegiatan. Hasil yang di dapat mitra paham terhadap materi yang sudah di ikuti dan mampu mengoperasikan drone secara baik  guna promosi desa wisata di Kelurahan Kemumu. 
Framing Analysis of Road Damage News in Bengkulu Province on Media TribunBengkulu.com (Period October 2023-March 2024 Aldira, Erike; Hafizah, Evi; Sari, Eka Vuspa; Marlina, Neneng Cucu
Semantik: Journal of Social, Media, Communication, and Journalism Vol 2 No 2 (2024): SEMANTIK (Journal of Social, Media, Communication, and Journalism)
Publisher : Universitas Islam Negeri Mahmud Yunus Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/semantik.v2i2.13416

Abstract

The media, in constructing the reality of problems in the news, certainly has their own point of view. Media content is not a reflection of the reality of what is actually happening, but has been formed by the media itself with the background of the ideology and interests of the media concerned. This research aims to analyze how infrastructure damage in mass media news with an emphasis on aspects of public interest. Through the framing analysis approach, this research tries to examine the way the mass media frames the issue of road damage, including the causal factors, the impact felt by the community, and the proposed solutions. The research method used is a qualitative method to analyze news articles related to road damage in Bengkulu Province from the media source TribunBengkulu.com. Several news articles were analyzed to identify the framing patterns used by the media. The results showed that TribunBengkulu.com tends to highlight road damage in Bengkulu Province as a significant problem for people's daily lives, with an emphasis on the importance of immediate repairs and the responsibility of the local government. The implications of these findings are the need for framing that takes into account the interests of the public in presenting accurate and relevant information about road damage, as well as the importance of an honest and fair role of the media in building awareness and support.
The Role of Journalism In Countering Hoaxes on Social Media For Journalism Students of the Class of 2022 in Bengkulu Tobing, Christopher Dapotan Immanuel Lumban; Sari, Eka Vuspa
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 6 No. 1 (2026): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v6i1.1021

Abstract

The rapid development of social media has made it easier for people to access and share information. However, this condition also increases the potential spread of false information or hoaxes. Journalism students, as future journalists, have an important role in filtering and verifying information circulating on social media. This study aims to analyze the role of journalism in preventing the spread of hoaxes on social media among Journalism students of the 2022 cohort in Bengkulu. This research uses a qualitative approach with a descriptive method. Data collection techniques were carried out through observation, interviews, and documentation. The results show that journalism students have a fairly good understanding of the definition and characteristics of hoaxes. Students are able to identify hoaxes through unclear sources, provocative headlines, and the absence of supporting data in news content. In addition, students demonstrate a critical attitude toward information on social media by conducting fact-checking before sharing information. Journalistic knowledge such as fact verification, information accuracy, and the use of credible sources also helps students filter information. However, there are still challenges such as the influence of viral information and the rapid flow of information on social media. Therefore, journalism students have an important role as agents of information literacy in educating the public about the importance of verifying information before sharing it.
ANALISIS FRAMING PEMBERITAAN OTT BUPATI REJANG LEBONG DI RAKYAT BENGKULU ONLINE Cipta, Qhoir Adji Juanda; Sari, Eka Vuspa; Saummy, Kiemal Anugerah
Jurnal Sarjana Ilmu Komunikasi (J-SIKOM) Vol 7 No 1 (2026): Jurnal Sarjana Ilmu Komunikasi (J-SIKOM)
Publisher : Program Studi Ilmu Komunikasi, Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/j-sikom.v7i1.10327

Abstract

This study aims to analyze the framing of news coverage regarding the Operation Catch-Hand (OTT) case involving the Regent of Rejang Lebong by the Corruption Eradication Commission (KPK) in Rakyat Bengkulu Online. This research employs Robert N. Entman’s framing theory, which consists of four elements: define problems, diagnose causes, make moral judgment, and treatment recommendation. The method used is a qualitative approach, with data collected through news documentation and in-depth interviews with media practitioners. The findings reveal that the framing of news coverage develops progressively following the dynamics of information, beginning with speculative reporting, shifting to more factual coverage after official confirmation, and ultimately emphasizing the designation of suspects and the disclosure of bribery practices in project procurement. These findings indicate that the media not only disseminate information but also actively construct reality by highlighting certain aspects in accordance with the evolution of information sources. Theoretically, this study demonstrates that framing in local media tends to be dynamic and aligned with the news production process, thereby contributing to the development of mass communication studies, particularly in understanding the construction of reality in corruption-related news coverage at the local level. Keywords: Framing, Online Media, OTT KPK, Reality Construction, Mass Communication
ANALISIS PENGARUH KONTEN TIKTOK TERHADAP GAYA KOMUNIKASI REMAJA: STUDI PUSTAKA TENTANG PERUBAHAN PERILAKU KOMUNIKASI DI ERA DIGITAL Lara Anja Deralita; Yulianti; Eka Vuspa Sari
MERDEKA : Jurnal Ilmiah Multidisiplin Vol. 3 No. 5 (2026): Juni
Publisher : PT PUBLIKASI INSPIRASI INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62017/merdeka.v3i5.7813

Abstract

Kehadiran TikTok sebagai platform video berdurasi pendek telah mengubah lanskap komunikasi digital secara fundamental, terutama bagi kelompok remaja yang merupakan pengguna paling aktif. Artikel ilmiah ini bertujuan mengkaji secara mendalam bagaimana konten-konten yang beredar di TikTok memengaruhi gaya dan perilaku komunikasi remaja, mencakup dimensi verbal maupun nonverbal, dalam kehidupan sehari-hari mereka. Dengan menggunakan pendekatan studi pustaka sistematis (systematic literature review), penelitian ini menelaah berbagai sumber ilmiah yang diterbitkan antara tahun 2020 hingga 2024 dari basis data akademik terkemuka. Temuan menunjukkan bahwa paparan intensif terhadap konten TikTok menghasilkan perubahan yang signifikan pada pola komunikasi remaja, di antaranya munculnya kosakata baru yang bersumber dari tren platform, adopsi gaya tutur yang lebih singkat dan ekspresif, serta peningkatan pemanfaatan elemen visual dan audio sebagai alat komunikasi utama. Di sisi lain, sejumlah dampak negatif turut ditemukan, seperti menurunnya kemampuan komunikasi formal, berkembangnya perilaku komunikasi yang bersifat dangkal (shallow communication), dan potensi kesalahpahaman lintas generasi akibat perbedaan kode linguistik. Artikel ini menyimpulkan bahwa TikTok tidak semata-mata menjadi media hiburan, tetapi telah berevolusi menjadi agen sosialisasi komunikatif yang kuat di kalangan remaja. Implikasi temuan ini perlu direspons secara serius oleh pendidik, orang tua, dan pembuat kebijakan di bidang pendidikan digital.
Co-Authors ., Yudisiani Aldira, Erike Anom Ramawangsa, Panji Astina, Melni Dwi Atik Prihatiningrum, Atik Budiman, Dwi Aji Cipta, Qhoir Adji Juanda desti pratiwi Diani, Elvina Ulva Hafizah, Evi Lara Anja Deralita Lisa Adhrianti M. Hik Wahyuda Marlina, Neneng Cucu Nurfadullah, Luthfi Putri, Aisyah Adinda Putri, Elezka Duwi Sabilla, Madika Saragih, Rasi Saragih, Rasianna Br. Saummy, Kiemal Anugerah Suhrini, Tantri Syarafa, Dhimas Abdillah Tobing, Christopher Dapotan Immanuel Lumban Wahyu Widiastuti, Wahyu Yulianti