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All Journal Jurnal Pendidikan dan Pembelajaran Indonesia (JPPI) Jurnal Riset sosial humaniora, dan Pendidikan (Soshumdik) Pustaka: Jurnal Bahasa dan Pendidikan Journal of Software Engineering and Information System (SEIS) Santri : Jurnal Ekonomi dan Keuangan Islam Council: Education Journal of Social Studies Jurnal Inovasi Ekonomi Syariah dan Akuntansi Jurnal Vokatif: Pendidikan Bahasa, Kebahasaan, dan Sastra Jurnal Riset Multidisiplin Edukasi Primary Didactic: Jurnal Pendidikan Sekolah Dasar
Dwi Aprilia
Unknown Affiliation
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Pengaruh Media Sosial terhadap Pembentukan Citra Koprasi Modern di Kalangan Generasi Muda Dwi Aprilia; Dini Selasi
SANTRI : Jurnal Ekonomi dan Keuangan Islam Vol. 4 No. 3 (2026): Juni: SANTRI : Jurnal Ekonomi dan Keuangan Islam
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/santri.v4i3.2306

Abstract

The rapid advancement of information and communication technology has made social media one of the most widely used platforms among young people for accessing information and interacting with others. This phenomenon provides an opportunity for cooperatives to utilize social media as a tool for building a more modern image that aligns with the needs of society in the digital era. This study aims to examine the influence of social media on the formation of a modern cooperative image among the younger generation and to identify its role as a medium for promotion, information dissemination, education, and communication. The study employs a qualitative approach using a library research method. Data were collected from various literature sources, including scientific journals, books, articles, and previous studies related to the research topic. The findings reveal that social media contributes to improving young people's knowledge, interest, and positive perceptions of cooperatives. The delivery of information through engaging and interactive content helps expand outreach and strengthen the image of cooperatives as innovative, professional, and technology-oriented institutions. Therefore, optimizing the use of social media can serve as an important strategy to enhance the attractiveness of cooperatives and encourage greater youth involvement in cooperative development in the future.
PENERAPAN FRAMEWORK ITIL DALAM MANAJEMEN LAYANAN TI PADA PLATFORM E-COMMERCE: LITERATURE REVIEW RahmaNia, Anisya; Meilia, Aissah; Aprilia, Dwi; Absharina, Eriene Dheanda
Jurnal Rekayasa Perangkat Lunak dan Sistem Informasi Vol. 6 No. 2 (2026)
Publisher : Department of Information System Muhammadiyah University of Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/seis.v6i2.11517

Abstract

The rapid growth of e-commerce has increased the need for effective information technology (IT) service management to ensure service availability, responsiveness, and user satisfaction. One of the widely adopted frameworks for managing IT services is the Information Technology Infrastructure Library (ITIL). This study aims to analyze the implementation of the ITIL framework in IT service management within e-commerce platforms through a literature review approach. The literature was collected from Google Scholar using keywords related to ITIL, IT Service Management (ITSM), and e-commerce. The selected studies were published between 2020 and 2025, available in full-text format, and sourced from scientific journals and conference proceedings. An initial search identified 30 articles, of which 7 met the inclusion criteria and were selected for further analysis. The findings indicate that ITIL V3 remains the most frequently adopted framework, while the use of ITIL V4 is still limited. Service Operation was identified as the most commonly applied domain, particularly in Incident Management, Problem Management, Request Fulfillment, and Access Management. Furthermore, most e-commerce platforms were found to operate at the Defined and Managed maturity levels. Common challenges reported across the studies include inadequate service monitoring, delayed incident resolution, system disruptions, limited service integration, and gaps in service availability and information security. Overall, the findings suggest that ITIL contributes to a more structured, measurable, and service-oriented approach to IT service management in e-commerce environments.
Co-Authors Absharina, Eriene Dheanda Ana Sahroni Apriyanto Apriyanto Asnawi Asnawi Della Wahyuningsih Dina Fadilah Dini Selasi Diva Nazmi Laila Fajar Setiawan Fatmawati Fatmawati Fatmawati Fatmawati Firmansyah NST Haryati, Tati Intan Ratnasari Maulidiyah Al Adawiyah Meilia, Aissah Mohammad Ridwan Mukhlis, Muhammad Ode, Nadila Rahmania, Anisya Ratri, Dwi Kurnianing Siti Ayu Juliyah Tomia, Hastika Zulfadli Hamdi ⁠Firmansyah NST