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Pengaruh Kualitas Pelayanan terhadap Kepuasan Orang Tua TK Al Islam Pamulang Tangerang Selatan senen senen; Reni Hindriari; Kenny Astria
Jurnal Manajemen & Pendidikan [JUMANDIK] Vol 3 No 3 (2025): Jurnal Manajemen dan Pendidikan
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/kmr8kj11

Penelitian ini bertujuan untuk menjelaskan apakah terdapat Pengaruh Kualitas Pelayanan antara Kualitas Pelayanan dengan Kepuasan Orang Tua Siswa Yang Menggunakan Jasa Pendidikan Pada TK Al Islam Pamulang. Jenis penelitian ini merupakan penelitian verifikatif dengan metode penelitian explanatory survey yang menggunakan data primer dan sekunder, penentuan sampel menggunakan metode insidental sampling dengan jumlah 110 responden. Berdasarkan tabel hasil rata-rata tanggapan responden mengenai kualitas pelayanan TK Al Islam Pamulang sebesar 64,7%. Dimana rata-rata tersebut berada pada interval (60%-80%), sehingga dapat disimpulkan bahwa Kualitas Pelayanan pada TK Al Islami baik hal ini dapat ditunjukkan dengan banyaknya tanggapan setuju dari responden mengenai bukti fisik, kehandalan, daya tanggap, dan empati kecuali jaminan yang kurang baik menanggapi pada TK Al Islam Pamulang. Sedangkan tabel hasil rata-rata tanggapan responden mengenai kepuasan orang tua siswa pada TK Al Islam Pamulang sebesar 67,47%. Dimana rata-rata tersebut berada pada interval (60%-80%), sehingga dapat disimpulkan bahwa kepuasan orang tua siswa pada TK Al Islami puas hal ini dapat ditunjukan dengan banyaknya tanggapan setuju dari responden mengenai membeli lagi, merekomendasikan (word of mouth) dan konfirmasi harapan pada TK Al Islam Pamulang. Berdasarkan hasil analisis korelasi Spearman Rank dapat diketahui korelasi antara Kualitas Pelayanan dengan Kepuasan Orang Tua Siswa yaitu sebesar 0,329. Karena nilai koefisien berada pada rentang 0,20 – 0,399 maka dapat disimpulkan bahwa hubungan kualitas pelayanan dengan kepuasan orang tua siswa pada TK Al Islam Pamulang adalah rendah. Didalam hasil uji hipotesis koefisien korelasi menunjukkan bahwa tingkat signifikansi 0,00<0,05 hal itu menunjukkan bahwa terdapat hubungan antara kualitas pelayanan dengan kepuasan orang tua siswa yang signifikan dengan demikian hipostesis yang menyatakan terdapat hubungan yang positif terbukti.

PERSEPSI GENERASI Z TERHADAP KONSEP KARIER BERKELANJUTAN DALAM ORGANISASI: STUDI GROUNDED THEORY PADA PEKERJA MUDA URBAN Gunarda Gunarda; I Nyoman Marayasa; Reni Hindriari
Jurnal Manajemen & Pendidikan [JUMANDIK] Vol 4 No 3 (2026): Jurnal Manajemen dan Pendidikan
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/zh5qa703

This research aims to build a substantive theory of how Generation Z understands, constructs, and negotiates the concept of sustainable careers in the context of modern organizations in urban areas of Indonesia. Generation Z, born between 1997 and 2012, entered the job market with a value orientation, career expectations, and relationship to work that was fundamentally different from their predecessors, but theoretical understanding of how they interpret the concept of a long-term career is still very limited and largely framed through the lens of previous generations. This study uses a constructivist Grounded Theory design following the framework of Charmaz (2014) which allows the development of theories that are directly rooted in the participants' experience data without being burdened by pre-existing theoretical propositions. Data collection was carried out through in-depth interviews and focus group discussions with twenty-two young Generation Z workers aged 22 to 27 years old who worked in various formal organizations in Jakarta, Surabaya, and Denpasar, selected through theoretical sampling which was carried out iteratively until it reached theoretical saturation. Data analysis through open coding, axial coding, and selective coding resulted in a substantive theory called "Careers as a Portfolio of Meaning", which describes how Generation Z constructs careers not as vertical ladders to be climbed in one organization, but as a portfolio of experiences, competencies, and impacts that continue to be actively and dynamically curated. This theory has a core category of "negotiation of the meaning of continuous work" mediated by three main contextual conditions, namely organizational flexibility, value resonance, and visibility of personal impact. The findings of this study contribute substantially to the development of career management models that are responsive to the unique characteristics of Generation Z as well as strategic implications for organizations looking to retain their best young talent in the long term.

PENGUATAN KAPASITAS EKONOMI SANTRI MELALUI INOVASI DAN KREATIVITAS KEWIRAUSAHAAN DI PESANTREN UMMUL QURO Mahmudi Mahmudi; Enny Savitri; Reni Hindriari
Jurnal Pengabdian Tangerang Selatan [JURANTAS] Vol. 4 No. 1 (2026): Jurnal Pengabdian Tangerang Selatan
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/5pzemx41

This Community Service (PKM) activity aims to strengthen the economic capacity of students through the development of innovation and entrepreneurial creativity at the Ummul Quro Islamic Boarding School, South Tangerang City. Pesantren as the oldest Islamic educational institution in Indonesia has great potential in producing young entrepreneurs with character, but still faces serious challenges in terms of business literacy, simple financial management, and competitive product development in the market. The implementation of PKM lasted for three days, namely from March 7 to 9, 2026, involving 60 active students, boarding school administrators, and a team of lecturers from the Management Study Program of Pamulang University. The methods used include interactive lectures, focused group discussions (FGDs), simulations of the preparation of Business Model Canvas, digital marketing workshops, and direct assistance in the development of local potential-based business ideas. The evaluation was carried out through pre-test and post-test, where the results showed an increase in the average score of entrepreneurial understanding by 85.7%, from 42 to 78 on a scale of 100. The participants managed to produce 10 business plans in the Business Model Canvas format that were considered feasible and relevant to the local potential of the Islamic boarding school. The institutional commitment of the leadership of the Ummul Quro Islamic Boarding School to integrate entrepreneurship materials into the formal curriculum of the Islamic boarding school is a strategic achievement that ensures the sustainability of the program's impact. This activity is expected to be a model of pesantren-based economic development that can be widely replicated in other Islamic educational institutions throughout Indonesia.

Pengaruh Lingkungan Kerja dan Disiplin Kerja terhadap Kinerja Karyawan PT Fresh One SJS Jakarta Barat Puspa Wira Santi; Iman Syatoto; Sunardi Sunardi; Reni Hindriari
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 6 No. 2 (2026): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v6i2.2079

The workplace environment and work discipline are important factors influencing employee performance at PT Fresh One SJS Jakarta Barat This study examines how both variables contribute to performance improvement within the organization. This research aims to analyze the effect of work environment and work discipline on employee performance at PT Fresh One SJS Jakarta Barat. This study uses a quantitative approach with an associative research design The population consists of 90 employees all of whom were selected using a census sampling technique Data were collected through a Likert-scale questionnaire The data were processed using SPSS version 25 and analyzed using multiple linear regression. The findings indicate that both work environment and work discipline have a positive and significant effect on employee performance both partially and simultaneously The model shows that improvements in the work environment and discipline lead to higher employee productivity and effectiveness These results suggest that organizations should improve workplace conditions and strengthen disciplinary policies to enhance employee performance and achieve organizational goals effectively Overall both variables are essential determinants of performance improvement in the company context in Jakarta Barat area Indonesia.

Pengaruh Komunikasi Internal Dan Gaya Kepemimpinan Transformasional Terhadap Kinerja Karyawan Pada PT Telkom Indonesia Tbk Di Wilayah Jakarta Selatan Maulida Saufa Virjinia; Reni Hindriari
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 4 No. 6 (2026): JUNI
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v4i6.10737

Abstract - This study aims to determine the Influence of Internal Communication and Transformational Leadership Style on Employee Performance at PT Telkom Indonesia Tbk in South Jakarta Area partially and simultaneously. This study uses an associative method with a quantitative approach with 104 respondents. Data analysis techniques: validity test, reliability test, classical assumption test, regression equation, correlation coefficient of determination, and hypothesis test with SPSS Version 26 software. The results of the study indicate that: (1) Internal Communication affects Employee Performance with a regression equation of Y = 4.054 + 0.843 X1. The correlation coefficient value is 0.841. The determination coefficient value of 0.707 has a significant effect on Employee Performance with the results of t count (15.698) > t table (1.984) with a significance value of 5% meaning H0 is rejected and H1 is accepted (2) Transformational Leadership Style affects Employee Performance with a regression equation of Y = 6.138 + 0.801X2. The correlation coefficient value is 0.867. The determination coefficient value is 0.751 with the calculated t result (17.556) > t table (1.984) significance value of 5% means H0 is rejected and H2 is accepted (3) Internal Communication and Transformational Leadership Style have an effect on Employee Performance regression value Y = 3.644 + 0.341X1 + 0.523X2. The correlation coefficient value is 0.881. The determination coefficient value is 0.776 Has a significant effect on Employee Performance F calculated result (175.172) > F table (3.09), with a significance of 5%, meaning Ha is accepted.

Pengaruh Kualitas Pelayanan terhadap Kepuasan Orang Tua TK Al Islam Pamulang Tangerang Selatan senen senen; Reni Hindriari; Kenny Astria
Jurnal Manajemen & Pendidikan [JUMANDIK] Vol 3 No 3 (2025): Jurnal Manajemen dan Pendidikan
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/kmr8kj11

Penelitian ini bertujuan untuk menjelaskan apakah terdapat Pengaruh Kualitas Pelayanan antara Kualitas Pelayanan dengan Kepuasan Orang Tua Siswa Yang Menggunakan Jasa Pendidikan Pada TK Al Islam Pamulang. Jenis penelitian ini merupakan penelitian verifikatif dengan metode penelitian explanatory survey yang menggunakan data primer dan sekunder, penentuan sampel menggunakan metode insidental sampling dengan jumlah 110 responden. Berdasarkan tabel hasil rata-rata tanggapan responden mengenai kualitas pelayanan TK Al Islam Pamulang sebesar 64,7%. Dimana rata-rata tersebut berada pada interval (60%-80%), sehingga dapat disimpulkan bahwa Kualitas Pelayanan pada TK Al Islami baik hal ini dapat ditunjukkan dengan banyaknya tanggapan setuju dari responden mengenai bukti fisik, kehandalan, daya tanggap, dan empati kecuali jaminan yang kurang baik menanggapi pada TK Al Islam Pamulang. Sedangkan tabel hasil rata-rata tanggapan responden mengenai kepuasan orang tua siswa pada TK Al Islam Pamulang sebesar 67,47%. Dimana rata-rata tersebut berada pada interval (60%-80%), sehingga dapat disimpulkan bahwa kepuasan orang tua siswa pada TK Al Islami puas hal ini dapat ditunjukan dengan banyaknya tanggapan setuju dari responden mengenai membeli lagi, merekomendasikan (word of mouth) dan konfirmasi harapan pada TK Al Islam Pamulang. Berdasarkan hasil analisis korelasi Spearman Rank dapat diketahui korelasi antara Kualitas Pelayanan dengan Kepuasan Orang Tua Siswa yaitu sebesar 0,329. Karena nilai koefisien berada pada rentang 0,20 – 0,399 maka dapat disimpulkan bahwa hubungan kualitas pelayanan dengan kepuasan orang tua siswa pada TK Al Islam Pamulang adalah rendah. Didalam hasil uji hipotesis koefisien korelasi menunjukkan bahwa tingkat signifikansi 0,00<0,05 hal itu menunjukkan bahwa terdapat hubungan antara kualitas pelayanan dengan kepuasan orang tua siswa yang signifikan dengan demikian hipostesis yang menyatakan terdapat hubungan yang positif terbukti.

PERSEPSI GENERASI Z TERHADAP KONSEP KARIER BERKELANJUTAN DALAM ORGANISASI: STUDI GROUNDED THEORY PADA PEKERJA MUDA URBAN Gunarda Gunarda; I Nyoman Marayasa; Reni Hindriari
Jurnal Manajemen & Pendidikan [JUMANDIK] Vol 4 No 3 (2026): Jurnal Manajemen dan Pendidikan
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/zh5qa703

This research aims to build a substantive theory of how Generation Z understands, constructs, and negotiates the concept of sustainable careers in the context of modern organizations in urban areas of Indonesia. Generation Z, born between 1997 and 2012, entered the job market with a value orientation, career expectations, and relationship to work that was fundamentally different from their predecessors, but theoretical understanding of how they interpret the concept of a long-term career is still very limited and largely framed through the lens of previous generations. This study uses a constructivist Grounded Theory design following the framework of Charmaz (2014) which allows the development of theories that are directly rooted in the participants' experience data without being burdened by pre-existing theoretical propositions. Data collection was carried out through in-depth interviews and focus group discussions with twenty-two young Generation Z workers aged 22 to 27 years old who worked in various formal organizations in Jakarta, Surabaya, and Denpasar, selected through theoretical sampling which was carried out iteratively until it reached theoretical saturation. Data analysis through open coding, axial coding, and selective coding resulted in a substantive theory called "Careers as a Portfolio of Meaning", which describes how Generation Z constructs careers not as vertical ladders to be climbed in one organization, but as a portfolio of experiences, competencies, and impacts that continue to be actively and dynamically curated. This theory has a core category of "negotiation of the meaning of continuous work" mediated by three main contextual conditions, namely organizational flexibility, value resonance, and visibility of personal impact. The findings of this study contribute substantially to the development of career management models that are responsive to the unique characteristics of Generation Z as well as strategic implications for organizations looking to retain their best young talent in the long term.

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