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All Journal Indonesian Journal on Computing (Indo-JC) Jurnal Inspiration Sistemasi: Jurnal Sistem Informasi Creative Information Technology Journal SISFOTENIKA IT JOURNAL RESEARCH AND DEVELOPMENT RESEARCH : Computer, Information System & Technology Management JurTI (JURNAL TEKNOLOGI INFORMASI) Jurnal Riset Informatika Informasi Interaktif Jurnal Mantik Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi SENSITEK Jurnal Informa: Jurnal Penelitian dan Pengabdian Masyarakat Journal of Computer Networks, Architecture and High Performance Computing D'computare: Jurnal Ilmiah Teknologi Informasi dan Ilmu Komputer Jurnal Ilmiah IT CIDA : Diseminasi Teknologi Informasi Jurnal Informatika Teknologi dan Sains (Jinteks) EXPLORE Explore
Asro Nasiri
Universitas AMIKOM Yogyakarta
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Other

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Journal : Informasi Interaktif

 1 
ANALISIS KUALITAS LAYANAN E-COMMERCE MENGGUNAKAN METODE ZONE OF TOLERANCE Siti Fatonah; Kusrini Kusrini; Asro Nasiri
Informasi Interaktif Vol 3, No 3 (2018): Jurnal Informasi Interaktif
Publisher : Universitas Janabadra

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Abstract

The quality of e-commerce website services must be considered because it affects the number of users who access the website and decide to buy on an e-commerce website. Shopee is one of the fast-growing e-commerce websites in Indonesia, YLKI received 101 complaints in online shopping including among them complaints from Shopee consumers. The purpose of this study is to analyze the quality of e-commerce website services based on the user's point of view and know the attributes that affect customer satisfaction on service quality based on E-Servqual dimensions, namely efficiency, availability, fulfillment, privacy, responsiveness, compensation and contacts using Zone of Tolerance methods. Data obtained from questionnaires using purposive sampling technique with the number of respondents as many as 100 respondents, then the results of the questionnaire were analyzed using the ZOT method to find out the quality of acceptable minimal services. The results of this study indicate that customers are not satisfied with the quality of service provided with priority improvements to the attributes of Shopee parties willing to bear all shipping costs in the event of a mechanism to replace goods due to Shopee's fault.   Keywords: service quality, e-servqual, ZOT.
EVALUASI INVESTASI TEKNOLOGI INFORMASI DENGAN MENGGUNAKAN DOMAIN VALUE GOVERNANCE VAL IT FRAMEWORK 2.0 (STUDI KASUS: CV.BERKA) Ferdy Firmansyah; Wing Wahyu Winarno; Asro Nasiri
Informasi Interaktif Vol 4, No 2 (2019): Jurnal Informasi Interaktif
Publisher : Universitas Janabadra

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In this study a study was conducted on the use of the Val IT framework in measuring the value of information technology investments. This research was conducted with a case study at CV. Berka who is engaged in public works which deals with the construction of houses. The concept of Val IT Framework 2.0, which was initiated by the Information Technology Governance Institute (ITGI) (2008), through the experience of a set team of practitioners, academics, and practices, some of the methodologies, and research to develop the Val IT framework. Development of the Val IT framework with several research activities, publications and support services. Val IT consists of a set of basic principles and the three main processes for measuring the value of IT Value Gavenance, Portfolio Managament, Investment Management.Masing these 3 main process then broken down into several sub-items. Through the business case method can provide a complete picture and transparent to the management on the benefits of an investment and helps the management to make decisions on investment, so it can be used as controls achieving the expected value of an investment in Information Technology Keywords: Val IT, Investment Technology, Value Governance
ANALISIS PENERIMAAN APLIKASI GABLIND MENGGUNAKAN METODE UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY TERHADAP PERILAKU PENGGUNA Monalisa Fatmawati Sarifah; Ema Utami; Asro Nasiri
Informasi Interaktif Vol 4, No 2 (2019): Jurnal Informasi Interaktif
Publisher : Universitas Janabadra

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Abstract

Gablind is an Android-based application which used as assisting tool for enhancing mobility of visually impaired person. But, in it’s actual use, Gablind have not get positive feedback from user. Acceptance factor become one of big factor for succession of an application. One of method that can be use to measure user acceptance is Unified Theory Of Acceptance And Use Of Technology (UTAUT. This research proved performance expectancy, effort expectancy, social influence effect to behavior intention variable and facilitating condition effect to use behavior with help of gender, age, experience, voluntariness of use moderators. Data retrieved from thirty sample that consist from visually impaired person from YAKETUNIS Institution Yogyakarta. Data processing analysed using SPSS. Research result showed there are positive and negative effects between variable context. Performance expectancy proved does not have no effect toward behavior intention. While effort expectancy and social influence have positive effect and significantly affect behavior intention. Facilitating condition and behavior intention also have positive effect and significantly affect use behavior.   Keywords: gablind, acceptance, UTAUT.
Co-Authors Abdi Firdaus Adadilaga Arya Priwanegara Adika Sri Widagdo Agus Eko Musantono Agustina Srirahayu Alva Hendi Muhammad Andi Sunyoto Anisya Gusman annisa gatri zakinah Annisa Hestiningtyas Arief Setyanto Arif Setia Sandi A. Arliyanto Zai Bambang Soedijono Bambang Soedijono W A Bambang Soedijono W.A Bambang Soedijono WA Celine Aloyshima Haris Dany Fajar Kristanto Saputro Wibowo Donny Yulianto Elisabeth Christina Sari Ema Utami Ferat Kristanto Ferdy Firmansyah Hadryan Eddy Hani Setiani Iqbal Irma Darmayanti Ismail Arifin Khairan marzuki Kusrini Kusrini Kusrini M Suyanto Mahattu Jalinka Maykel Sonobe Monalisa Fatmawati Sarifah Muahidin, Zumratul Muhammad Alva Hendi Muhammad Imam Munandar Nanang Prasetiyantara Nindy Devita Sari Nur Hamid Sutanto Setiawan Budiman Siti Fatonah Walidy Rahman Hakim Winarja Winarja Wing Wahyu Winarno