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Analisis Value chain Dalam Desain Alert System Pengajuan Jabatan Fungsional Dosen Citra Wiguna; Afandi Nur Aziz Thohari
Jurnal Informatika: Jurnal Pengembangan IT Vol 4, No 1 (2019): JPIT, Januari 2019
Publisher : Politeknik Harapan Bersama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30591/jpit.v4i1.1249

Information and communication technology (ICT) currently become one of the important things to increasing excellence in various fields, where one of field is education. Institut Teknologi Telkom Purwokerto (ITTP) is an educational institution that has a focus on ICT technology development.One of the ICT development conducted by ITTP is the existence of an alert system for submitting functional lecturer position. This alert system can produce competent lecturer and can pass the qualifications according to the rules set. In the construction of alert system, absolutely must be through desain, and corresponding with requirement and business process that exist in ITTP. Therefore in this study was conducted alert system design analysis for the submission of functional lecturer position. The analytical method that used is a Value chain which has been proven to increase the strategic step of the product. The result of this research is strength weakness analysis in the alert system design that useful for institution and also lecturer in order to improve the quality and level that is controlled and directed.

MEASUREMENT OF VALIDITY AND RELIABILITY OF CUSTOMER SATISFACTION QUESTIONER in E-BOARDING APPICATIONS Safitri, Sisilia Thya; Kusumawardani, Dwi Mustika; Wiguna, Citra; Supriyadi, Didi; Yulita, Intan
Jurnal Pilar Nusa Mandiri Vol 16 No 1 (2020): Pilar Nusa Mandiri : Journal of Computing and Information System Publishing Peri
Publisher : LPPM Universitas Nusa Mandiri

PT. Kereta Api Indonesia (Persero) is the largest company in Indonesia which is engaged in railroad transportation. One of the technological innovations carried out by PT KAI (Persero) is to make the KAI Access application with the latest feature is e-boarding. Through the e-boarding feature provided by PT KAI, KAI seeks to provide excellent service to customers. Not many customers use the e-boarding application as a gap between PT KAI's vision and train customers. The gap that exists between the vision and customer acceptance of information technology needs to be measured to determine the extent to which the implementation of the information technology is accepted by the customer. One method used to measure customer satisfaction is to use the use questionnaire. Before measuring customer satisfaction using the Use questionnaire, each item of questions must be tested for validity and reliability. The purpose of measuring the validity and reliability of this research is to ensure the accuracy and reliability of each question on the questionnaire as a test tool. The validity test results used by using the construct validity technique are valid. The reliability test results using the split-half reliability technique have a value of 0.9896 or equivalent to the very high-reliability criteria.

DESKRIPSI PERANCANGAN PERANGKAT LUNAK APLIKASI KULIMAS DALAM PENGEMBANGAN KULINER BANYUMAS Utami, Diyan Febriana Nur; Fitri, Anisa Lidia; Anti, Feni Resti; Wiguna, Citra
JURSIMA Vol 10 No 3 (2022): Jursima Vol.10 No.3
Publisher : INSTITUT TEKNOLOGI DAN BISNIS INDOBARU NASIONAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47024/js.v10i3.456

Kuliner adalah kegiatan yang berhubungan dengan memasak atau aktivitas memasak. Kuliner juga dapat dimaknai sebagai hasil olahan yang berupa masakan berupa lauk-pauk, panganan maupun minuman. Kuliner tidak terlepas dari kegiatan masak-memasak yang erat kaitannya dengan konsumsi makanan sehari-hari. Perkembangan kuliner di Banyumas saat ini berkembang dengan pesat. Jumlah restoran/rumah makan di Banyumas berkembang dengan cepat hal tersebut menandakan bahwa dunia kuliner di Banyumas memiliki peluang pasar yang besar dibidang kuliner. KULIMAS (Kuliner Banyumas) merupakan aplikasi berbasis website sebagai pelayanan informasi kuliner di Banyumas. Fitur yang tersedia dalam aplikasi KULIMAS berupa : pemesanan tempat secara online tanpa perlu datang ke tempat restoran atau cafe secara langsung, dapat melakukan kelola data informasi, update harga, update tampilan, dapat melakukan pesan tempat, reservasi jadwal, pilih lokasi, pilih menu dan pembayaran. Desain aplikasi KULIMAS berupa Dokumen Deskripsi Perancangan Perangkat Lunak (DPPL) yang merupakan analisis dan perancangan yang dibuat dengan detail dalam dokumen perancangan. Keywords: Kuliner, Kuliner Banyumas, Pengembangan Aplikasi

Klasifikasi Kepuasan Pelanggan Menggunakan Metode Classification and Regression Tree (CART) Safitri, S. Thya; Wiguna, Citra; Kusumawardani, Dwi Mustika; Wibowo, Intan Yulita
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 5, No 1 (2021): EDISI MARET
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v5i1.326

Customer satisfaction in an application technology has an influence on the value of information technology applications. The use questionnaire method is used to measure the usability of information technology applications through aspects of usefulness, ease of use, ease of learning and satisfaction. Net Promoter Scale is a measuring tool that is widely used to measure customer satisfaction in an organization. The problem that often occurs is that when the organization takes the NPS measurement, the factors that significantly influence the NPS value are not yet known. The e-boarding application developed by PT Kereta Api Indonesia is an application that is very helpful for train passengers during boarding. However, this convenience has not been widely used by passengers using the rail transportation mode. PT Kereta Api Indonesia Persero needs to know the value of the NPS of the e-boarding application as a means of measuring customer satisfaction with the developed information technology application. The classification method uses the Classification and Regression Tree (CART) to identify the linkages between the e-boarding usability measurement aspects using a use questionnaire against the final NPS score. The purpose of this calcification is to determine the factors that affect the usability aspect of the NPS value in the KAI Access e-boarding application. The results of this study indicate that the e-boarding application has an NPS value of 42% or a GOOD value. The more customers who behave as Promoters, the higher the NPS value will be. The CART classification that has been carried out shows that to become a Promoters, the e-boarding application must have a high value of ease of learning and satisfaction.

Klasifikasi Kepuasan Pelanggan Menggunakan Metode Classification and Regression Tree (CART) Safitri, S. Thya; Wiguna, Citra; Kusumawardani, Dwi Mustika; Wibowo, Intan Yulita
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 5, No 1 (2021): EDISI MARET
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v5i1.326

Customer satisfaction in an application technology has an influence on the value of information technology applications. The use questionnaire method is used to measure the usability of information technology applications through aspects of usefulness, ease of use, ease of learning and satisfaction. Net Promoter Scale is a measuring tool that is widely used to measure customer satisfaction in an organization. The problem that often occurs is that when the organization takes the NPS measurement, the factors that significantly influence the NPS value are not yet known. The e-boarding application developed by PT Kereta Api Indonesia is an application that is very helpful for train passengers during boarding. However, this convenience has not been widely used by passengers using the rail transportation mode. PT Kereta Api Indonesia Persero needs to know the value of the NPS of the e-boarding application as a means of measuring customer satisfaction with the developed information technology application. The classification method uses the Classification and Regression Tree (CART) to identify the linkages between the e-boarding usability measurement aspects using a use questionnaire against the final NPS score. The purpose of this calcification is to determine the factors that affect the usability aspect of the NPS value in the KAI Access e-boarding application. The results of this study indicate that the e-boarding application has an NPS value of 42% or a GOOD value. The more customers who behave as Promoters, the higher the NPS value will be. The CART classification that has been carried out shows that to become a Promoters, the e-boarding application must have a high value of ease of learning and satisfaction.

Sistem Pengukuran Kualitas Website Penelitian dan Pengabdian Masyarakat I-Gracias Menggunakan Metode Webqual Asha Gita Dinia; Citra Wiguna; Auliya Burhanudin
Jurnal Teknik Informatika dan Sistem Informasi Vol 8 No 1 (2022): JuTISI
Publisher : Maranatha University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jutisi.v8i1.3915

As a learning center based on Information and Communication of Technology (ICT), the Telkom Purwokerto Institute of Technology has an I-Gracias website, one of which has a PPM menu, the menu functions to enter research data, scientific publications and lecturers' internal community service so that they can be managed by the public. LPPM. Based on the survey that has been carried out, it is known that there are several problems with the I-Gracias PPM system, such as an unattractive and quite confusing system display, menus that do not work properly, processes that are still not efficient, functions that are needed and do not exist in the system, and the lack of socialization of the use of the system to lecturers with the main problem that there is no prioritization of the quality of system performance which includes aspects of usability, quality of information and quality of interaction. The results of the questionnaire show that 95% of respondents agree with the quality measurement of the I-Gracias PPM system. Website-based PPM systems need to be measured using a web testing method, namely the Website Quality method or what is called WebQual as a determinant of criteria for measuring system quality in this study. This study resulted in the value of measuring the quality of the system in accordance with the user's perception so that the organizers can find out and correct the deficiencies that exist in the system. Quality measurement is carried out using a website-based information system.

PENGUKURAN KUALITAS SISTEM INFORMASI AKADEMIK IGRACIAS MENGGUNAKAN METODE WEBQUAL 4.0 DAN IPA Siregar, Eben Haezer; Januarita, Dwi; Wiguna, Citra
JURSIMA Vol 9 No 2 (2021): Jursima Vol. 9 No. 2, Agustus Tahun 2021
Publisher : INSTITUT TEKNOLOGI DAN BISNIS INDOBARU NASIONAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47024/js.v9i2.250

Sistem informasi akademik memiliki peran penting bagi suatu instansi pendidikan, selain memberikan layanan akademik, kehadirannya dapat meningkatkan keunggulan untuk bersaing dengan perguruan tinggi lain. IT Telkom Purwokerto memiliki sistem informasi akademik yaitu igracias yang digunakan untuk keperluan akademik mahasiswa. Pengembangan sistem informasi igracias perlu dilakukan untuk meningkatkan kualitas dari sistem informasi igracias IT Telkom Purwokerto. Penelitian ini menggunakan metode Webqual 4.0 yang terdiri dari 3 variabel yaitu usability, information quality, service interaction quality dan Importance Performance Analysis serta pengumpulan data menggunakan kuesioner yang menghasilkan perhitungan nilai kesenjangan dengan rata-rata tertinggi yaitu -0,37 pada variabel service interaction quality dan nilai kesenjangan rata-rata terendah yaitu -0,35 pada variabel information quality dan nilai rata-rata kesesuaian secara keseluruhan 0,905. Berdasarkan hasil perhitungan tersebut menunjukkan bahwa kualitas sistem informasi igracias masih belum sesuai atau memenuhi harapan pengguna sehingga perlu dilakukan perbaikan dan pengembangan oleh pihak pengelola. Kata Kunci: Analisis kualitas, WebQual 4.0 , Importance Performance Analysis

The Examination of the User Engagement Scale (UES) in Small Medium Enterprise Social Media Usage: A Survey-Based Quantitative Study Amriza, Rona Nisa Sofia; Khairun Nisa Meiah Ngafidin; Citra Wiguna
Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Vol 7 No 6 (2023): December 2023
Publisher : Ikatan Ahli Informatika Indonesia (IAII)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29207/resti.v7i6.4926

Social networks have proven to be an essential marketing tool for the success of any product, service, or business. User participation affects the increase in revenue gain and creates long-term profit. The User Engagement Scale (UES) is one of the tools developed to measure user engagement and has been used in various digital domains. The UES intends to compute six dimensions of engagement: aesthetic appeal, perceived usability, focused attention, novelty, felt involvement, and endurability. This study investigates and verifies the three-factor structure of the UES. We used PCA to perform the analysis. The original data will be reanalyzed using UES, which consists of 220 valid responses. The result shows that the UES examination indicates good reliability in three factors. Factor 1 encompasses the feeling of involvement (FI), aesthetic appeal (AE), novelty (NO), and endurability (EN). Factor 2 aggregates the perceived usability (PU) elements. Factor 3 pertains to focused attention (FA) items. Our findings indicate that the User Engagement Scale is a valuable and suitable measurement tool for assessing user engagement in the context of social media within small and medium enterprises.

Implementasi Metode Ward & Peppard dalam Perancangan Blueprint Smart Village Sudagaran Kusumawardani, Dwi Mustika; Wiguna, Citra; Rakhmadni, Diovianto Putra; Br. Karo, Ella Manisa
Jurnal Sistem Informasi Bisnis Vol 14, No 2 (2024): Volume 14 Nomor 2 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol14iss2pp123-130

According to Village Law No. 6 of 2014, villages play an important role in the implementation of village development policies. The government-mandated village regulations must be followed in order to improve the quality of life in rural communities. This can be accomplished through the enhancement of services and the development of sustainable villages. The smart village concept is one of the strategic steps for improving village development. Smart village indicators are adapted from smart cities, one of which is smart government, to map village development. Smart government can increase community members' empowerment and involvement in public management, as well as transparency in decision-making and the maintenance of governance that emphasizes the capacity of village officials, village institutions, and the delivery of basic services. To begin the process of creating a smart village, a blueprint must be created. The Ward and Peppard method can be used to create the design. The Ward and Peppard method is used in this study, and it begins with a mapping diagram that includes value chain analysis, SWOT, key performance indicators, McFarlan, and PEST. The design of the village development strategy is carried out by analyzing the organization's internal and external conditions, including business processes and IS/IT infrastructure. The research results in a smart village blueprint design document, which is expected to be implemented to realize the village in building village social resilience in a sustainable manner, as well as providing basic government services in a precise and transparent way.

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