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All Journal Techno.Com: Jurnal Teknologi Informasi Jurnal Ilmiah Multimedia & Komunikasi Jurnal Ilmiah Teknik Informatika dan Komunikasi Harmoni: Jurnal Ilmu Komunikasi Dan Sosial Information Technology Education Journal Jurnal Nuansa: Publikasi Ilmu Manajemen dan Ekonomi Syariah Jurnal Ilmiah Manajemen Informasi dan Komunikasi Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Khuntari, Diana
Sekolah Tinggi Multi Media Yogyakarta
Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Social Sciences

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Pengaruh Kualitas Situs Web Dinas Kependudukan dan Pencatatan Sipil Kota Yogyakarta Terhadap Kepuasan Pengguna Masyarakat Kota Yogyakarta Zulkarnain, Guntur Akhmad; Khuntari, Diana; Marwati, Arum
Jurnal Ilmiah Multimedia dan Komunikasi JIMK Vol. 9 No. 2, Bulan Desember 2024
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimk.v9i2.340

Abstract

In the era of technological advancement, information system transformation affects public services, including those at the Population and Civil Registration Office (Dindukcapil) in Yogyakarta City. The Dindukcapil website plays an essential role in delivering information and administrative services; however, low ratings indicate user dissatisfaction. This study aims to assess the impact of the Dindukcapil website quality on user satisfaction in Yogyakarta, utilizing the Webqual 4.0 theory, which includes dimensions of usability quality, information quality, and service interaction quality, as well as user satisfaction theory covering expectation alignment, revisit intention, and recommendation availability. This research uniquely contributes by specifically examining the impact of Dindukcapil website quality on public service user satisfaction at the regional government level. A descriptive quantitative method using an online questionnaire was analyzed with SPSS version 26 through validity, reliability, classical assumption tests, simple linear regression, and T-tests. Results indicate that website quality positively and significantly influences user satisfaction by 54.4%, while 45.6% is affected by other variables. Based on the study’s findings, recommendations for Dindukcapil include evaluating and improving website content by enhancing SEO, user personalization, security, reputation, and providing a feedback section to strengthen engagement and address community aspirations.
Pemanfaatan Akun Tiktok @infodhaharjogja Sebagai Media Komunikasi Pemasaran Kuliner di Daerah Istimewa Yogyakarta Ellya Kusuma; Diana Khuntari; Yolanda Presiana Desi
Jurnal Ilmiah Manajemen Informasi dan Komunikasi Vol 8, No 2: Desember 2024
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimik.v8i2.471

Abstract

TikTok has become a trend in utilizing social media for marketing communication activities. This has become a reason for content creators to create content related to product or service promotion. One of the accounts that uses TikTok as a marketing communication medium is @infodhaharjogja. This account was chosen because after an analysis with website analysis, the engagement rate and comments to the like ratio of @infodhaharjogja were higher compared to other accounts, although the number of its followers was small. This research aims to understand the utilization of the TikTok account @infodhaharjogja as a culinary marketing communication medium in the Special Region of Yogyakarta. The theory underlying this research is the 7C Framework. This research uses a descriptive qualitative method. Data collection was carried out through interviews, observation, and documentation. The results show that the utilization of the TikTok account @infodhaharjogja met five out of seven indicators in the 7C Framework. The indicators that support marketing communication practices are context, content, community, communication, and connection. Context is an aspect to attracts viewers' attention. Content contains valid and interesting information community functions to build interaction among the audience. Communication facilitates active communication between the @infodhaharjogja account and viewers through comments and direct messages. Connection facilitates easy access to information with a single click using hashtags. The two indicators that do not support marketing communication practices are customization and commerce. 
Analisis Pengalaman Pengguna Aplikasi Gojek dan Grab dengan Pendekatan User Experience Questionnaire Diana Khuntari
Jurnal Teknik Informatika dan Sistem Informasi Vol 8 No 1 (2022): JuTISI
Publisher : Maranatha University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jutisi.v8i1.4499

Abstract

Technological developments have an impact on the presence of Super Apps, such as: Gojek and Grab. The presence of these two applications has an effect on the lifestyle in society which is increasingly facilitated by various services that are presented in only one application. The Gojek and Grab applications have many similarities, including in terms of their use. These two applications are very popular and favored by the community because they are practical and help various community activities, for example: food ordering services, delivery of goods, transportation, and non-cash payments. This study was conducted to determine whether there are differences in user experience with the application with case studies in people living in Yogyakarta. User experience measurement is carried out using the User Experience Questionnaire (UEQ) approach on attractive, perspicuity, efficiency, dependability, stimulation, and novelty variables. This study uses a comparative descriptive method with a quantitative approach. The results showed that all Gojek and Grab application user experience variables got positive values ??and there were no significant differences in all variables. However, based on the UEQ measurement, it is known that the Gojek application is superior to the Grab application in perspicuity and novelty variables. Meanwhile, the Grab application is superior to the Gojek application in terms of efficiency, dependability, and stimulation variables. To improve the user experience for the Gojek and Grab applications, it is necessary to improve the quality of the perspicuity and dependability variables.
Penggunaan Multiple Account Instagram di Kalangan Generasi Z (Studi Kualitatif Deskriptif Siswa Kelas XI Tahun Pelajaran 2022/2023 SMK Negeri Nusawungu) Mutiara Gustyan Ayuni; Diana Khuntari; Marwan Marwan
Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah Vol. 3 No. 2 (2025): Juni : Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/nuansa.v3i2.1820

Abstract

The development of social media has transformed the way Generation Z constructs and presents their self-identity. One emerging phenomenon is the use of more than one Instagram account by a single user, known as the first account and second account. This study aims to analyze the use of multiple Instagram accounts by Generation Z in shaping self-image, using Erving Goffman's dramaturgical theory. This research adopts a descriptive qualitative method with a phenomenological approach. The informants consisted of eight 11th-grade students from SMK Negeri Nusawungu who actively used multiple Instagram accounts. Data were collected through observation, semi-structured interviews, and documentation, and analyzed using Miles and Huberman’s interactive model. The findings show that the first account functions as the front stage, where informants present an ideal image with curated content and carefully managed impressions. In contrast, the second account serves as the back stage, used for freer, more spontaneous, and emotional self-expression, with a more selective and private audience. The seven key dramaturgical concepts—mystification, setting, front personal, role distance, stigma, impression management, and frame analysis—were identified in the online behavior of the informants. This study recommends the importance of digital literacy and social empathy in understanding the dynamics of youth identity in digital spaces.
Survey on School Awareness in Protecting Students' Personal Data at Vocational High Schools in Manado using ISO 27001:2022 Framework Diana Khuntari; Arum Marwati; Rahmat Rian Hidayat; Nopriadi; Sigit Permasnyah
Information Technology Education Journal Vol. 4, No. 2, May (2025)
Publisher : Jurusan Teknik Informatika dan Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59562/intec.v4i2.8505

Abstract

In the digital era, personal data protection has become a crucial concern, especially in educational institutions. This study aims to evaluate the level of school awareness in protecting students' personal data at vocational high schools in Manado, Indonesia. A quantitative survey method was employed, involving 111 respondents consisting of Principal, teachers, IT staff and students from five vocational high schools. Data were collected using a structured questionnaire based on the ISO 27001:2022 standard, which covers four control domains: organizational, human, physical, and technological. The instrument's validity and reliability were confirmed through content validation and Cronbach's Alpha analysis. The results indicate that SMKs in Manado demonstrate a relatively high level of awareness across all domains, particularly in technological and organizational controls. However, gaps remain in the implementation of formal policies and consistent practices. This study highlights the novelty of applying ISO 27001:2022 as an assessment framework for educational institutions in Indonesia, which is rarely explored in existing literature. The findings suggest the need for continuous training and structured policy development to ensure sustainable data protection practices. These results can serve as a foundation for policymakers and school administrators to enhance data security readiness in the education sector.
Co-Authors Annas Luthfi Hibatullah Arum Marwati Bangga Alansyah Deity Agnescya Nirwana Dewamas Krisna Yudha Ellya Kusuma Hidayat, Rahmat Rian Irawan Irawan Jonathan Fajar Agustino Krysha Wira Pradipta Marwan Marwan Marwati, Arum Muhammad Raja Wandiro Cahyopramono Mutiara Gustyan Ayuni Nisrina Fajari Nopriadi Sigit Permasnyah Yasmin Khalisa Putri Yolanda Presiana Desi Zulkarnain, Guntur Akhmad