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All Journal Jurnal Administrasi Publik (JAP) Jurnal Multidisiplin Madani (MUDIMA) Jurnal Ilmiah Teknik Informatika dan Komunikasi Jurnal Manajemen dan Ekonomi Kreatif Dharma Ekonomi Journal Education and Government Wiyata Student Research Journal Public Service And Governance Journal Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Hendrik Toda
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Religion Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Other

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KUALITAS PELAYANAN BPJS di RSU. SILOAM KUPANG Hendrik Toda; Ira Irawati; Oekan Obdoellah; Tachjan Tachjan
Jurnal Administrasi Publik Vol 9, No 2 (2018): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (725.677 KB) | DOI: 10.31506/jap.v9i2.4763

Abstract

Penelitian ini bertujuan mengungkapkan fenomena sosial terkait kualitas pelayanan bagi pasien rawat inap peseta BPJS di RSU. Siloam Kupang. Hasil penelitian menunjukan Dimensi tangible terkait penampilan dokter dan perawat, tampilan fasilitas fisik, fasilitas penunjang lainnya sudah baik hanya saja suasana di ruangan dan sekitar halaman ruangan rawat inap yang sangat nyaman bagi pasien. Dimensi reliability sudah cukup baik di buktikan dengan kemampuan tenaga medis memberikan pelayanan dengan cepat pada saat pasien membutuhkan hanya saja ada beberapa keluhan dari pasien kepada dokteer spesialis yang seringkali datang pada siang hari. Dimensi Responsivennes dimana kemampuan tenaga kesehatan sanggup merespon keluhan pasien pada saat penanganan pertama sampai tindakan di ruang rawat inap. Dimensi assurance jaminan pelayanan berkaitan dengan ketersedian tenaga medis yang cukup banyak tetapi tidak sebanding dengan jumlah pasien. Mengingat jumlah pasien yang menggunakan jasa di RSU. Siloam cukup banyak bukan saja pasien BPJS tetapi ada juga pasien umum dan pasien yang menggunakan asuransi lainnya. Dimensi empaty dimana pelayanan yang diberikan melalui nilai-nilai rumah sakit dengan tidak membeda-bedakan status sosial pasien.Kata Kunci: Kualitas Pelayanan, Pasien Rawat Inap, Peserta BPJS. RSU. Siloam
Water Governance terhadap Optimalisasi Distribusi Air Bersih untuk Kebutuhan Masyarakat di Desa Lembur Kecamatan Kota Komba Kabupaten Manggarai Timur Febriana Elwinda Fanyo; Hendrik Toda; David W. Rihi; Jacob Wadu
Dharma Ekonomi Vol. 31 No. 1 (2024): DHARMA EKONOMI
Publisher : sekolah Tinggi Ilmu Ekonomi Dharmaputra Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59725/de.v31i1.206

Abstract

This research is entitled Water Governance on Optimizing Clean Water Distribution to Meet Community Needs in Lembur Village, Komba City District, East Manggarai Regency. The purpose of this study is to find out the water governance process in Lembur Village. The method used in this study is a qualitative method. This study examines water governance on community needs using 3 important aspects, namely, the content layer, the institutional layer and the relationship layer. The results of the study show that the implementation of water governance in terms of the content layer is constrained in providing ineffective information, especially during the delivery of program work and policy making, officer training only occurs during National Programs such as PPIP and PAMSIMAS, while those managed by villages do not conduct training due to budget shortages, and policy strategies that are not optimal cause some people to not get clean water supply, but in the aspect of the institutional layer from the organizational side, there has been a division of roles and responsibilities, there is a strict structure and supervision, but there is a miscommunication between the overtime village government and clean water officers, even from the aspect of financing, budget realization that is not in line with the results in the field, then in the aspect of the relationship layer on the participation side, The community is not involved in the completion of clean water work and deliberately dismantles the pipes that have been worked. Financial alkalization and decision-making are not transparent and communication between the government and the community is not effective.
EFEKTIVITAS PEGAWAI PEMERINTAH DENGAN PERJANJIAN KERJA PADA BALAI BESAR KONSERVASI SUMBER DAYA ALAM NUSA TENGGARA TIMUR Melsy Agrelya Mooy; Jacob Daud Niga; Theny I.B.K. Pah; Hendrik Toda
Journal Education and Government Wiyata Vol 3 No 1 (2025): Februari 2025
Publisher : Yayasan Panca Bakti Wiyata Pangandaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71128/e-gov.v3i1.218

Abstract

This study aims to examine the effectiveness of Government Employees with Work Agreements (PPPK) at the East Nusa Tenggara Natural Resources Conservation Center (BBKSDA). The focus of the research includes the ability to adjust, employee work performance, and job satisfaction of PPPK employees. The research method used is a qualitative approach with a descriptive design, which allows in-depth analysis of data obtained through interviews, observations, and document studies. The results showed that the effectiveness of PPPK at BBKSDA NTT was influenced by employees' adaptability to the work environment, fair workload distribution. The main obstacles faced are ineffective communication between superiors and subordinates, lack of experience and educational background in accordance with the task, and inequality in the use of technology between PPPK and PNS. Nevertheless, employees show high commitment to improving performance through training and collaboration. This research contributes to the development of work effectiveness theory and offers practical recommendations to improve the performance of PPPK in supporting the achievement of BBKSDA NTT's vision and mission.
PERSEPSI MAHASISWA TERHADAP PELAKSANAAN MAGANG MERDEKA BELAJAR KAMPUS MERDEKA (MBKM) PADA PROGRAM STUDI ILMU ADMINISTRASI NEGARA FAKULTAS ILMU SOSIAL DAN ILMU POLITIK UNIVERSITAS NUSA CENDANA KUPANG Siti Karisma Ningsih; Hendrik Toda; David W. Rihi
Journal Education and Government Wiyata Vol 3 No 1 (2025): Februari 2025
Publisher : Yayasan Panca Bakti Wiyata Pangandaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71128/e-gov.v3i1.221

Abstract

The latest model in the education system in higher education is the policy regarding the Merdeka Learning Campus Merdeka (MBKM) program. In implementing the MBKM internship policy, it is necessary to have student perceptions of the implementation of the MBKM internship to see the extent to which the internship can benefit students. The purpose of the study was to analyze and determine student perceptions regarding the implementation of the MBKM internship at the State Administration Science Study Program, Undana Kupang Faculty of Social Sciences. The approach used in the research is descriptive qualitative approach. Data collection methods used in this study are observation, interview and documentation techniques. The results showed that student perceptions in the implementation of MBKM internships as seen from the aspect of involvement have gone well, but there are several obstacles in the process, namely the lack of delivery of debriefing and limited space in one of the processes to support student involvement. In addition, the support of superiors, in this case the PIC, in supporting the internship implementation process is considered insufficient. There are also obstacles in the aspect of work pressure, this can be seen through students' perceptions of work demands that are not relevant to the interests or majors being pursued by students. And also not optimal innovation and physical comfort in the dimension of change and maintenance of systems that refer to management. This can be seen through student perceptions of the discomfort and lack of empowerment felt at the internship site.
Efektivitas Penerapan E-Government dalam Mendukung Transparansi dan Keterbukaan Informasi Publik : Studi Kasus Website Resmi Dinas Komunikasi dan Informatika Kabupaten Lembata Guido A. Ama Duli; Hendrik Toda; Delila A. Nahak Seran; Belandina Liliana Long
Jurnal Ilmiah Teknik Informatika dan Komunikasi Vol. 5 No. 2 (2025): Juli: Jurnal Ilmiah Teknik Informatika dan Komunikasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juitik.v5i2.1230

Abstract

This study aims to determine the effectiveness of the implementation of e-government in supporting transparency and public information disclosure on the official website of the Communication and Information Office of Lembata Regency. The type of research used is qualitative research with descriptive research methods. The number of informants in this study was 20 people using purposive sampling techniques. The results of this study use the theory of Sedar Maryanti (2009), namely input in the process of the effectiveness of the implementation of e-government in supporting transparency and disclosure of public information including various elements needed to ensure that the process of implementing e-government in supporting transparency and disclosure of public information runs smoothly and efficiently. In this case, including the quality of human resources, the number of workers, and also performance evaluation, the e-government system planning process at the Communication and Information Office of Lembata Regency has been running in a structured and gradual manner. This planning begins with mapping the available infrastructure, such as internet networks and other information technology devices. In addition, the approach used also considers the needs of digital services in all regions, including remote areas, the results (output) of the quantity of public information provided by the Communication and Information Office of Lembata Regency have been published quite regularly through the media from such as the official website and social media of the agency. The information presented includes local government activities, important announcements, and relevant reports.
Sustainability Analysis of Green Open Space Development of Kupang City Nostalgic Park Hendrik Toda; David Wilfrid Rihi; Ernawati Daeng; Adriana Rodina Fallo
Jurnal Multidisiplin Madani Vol. 3 No. 5 (2023): May, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/mudima.v3i5.3064

Abstract

In the City of Kupang, East Nusa Tenggara Province, the development carried out by the government continues. One of them is the construction of a park which is a green open space for the community. One of the parks which is very popular as a recreation area in the City of Kupang is the Nostalgia Park, therefore researchers are interested in conducting research on the sustainability of the construction of green open spaces in the City of Kupang Nostalgia Park.The method utilized in this study is a descriptive research method with a qualitative approach, conducted in Kupang City with a total of 15 informants, and data gathering procedures include observation, interview, and document search techniques. The acquired data is then examined using data analysis techniques developed by Creswell (2016: 264-268). The sustainability of the development The Methodology in Sustainable Development Indicators (Department of Economic and Social Affairs, 2001: 14) was used to analyze the green open space in Nostalgia Park in Kupang City, which is described in three aspects with the findings on; (a) the social aspect with the construction of the City of Kupang Nostalgia Park can provide a positive social impact but is still constrained by theft and destruction of park facilities and infrastructure while from an economic aspect the c The availability of city parks as the city's lungs has been fulfilled in the framework of the development of the Kupang City Nostalgia Park
Efektivitas Pengelolaan Sampah dalam Upaya Pencegahan Kebakaran di TPA Alak Kota Kupang Fransiska Ena Eki; l Putu Y. B. Pradana; Hendrik Toda; Adriana R. Fallo
Public Service and Governance Journal Vol. 7 No. 1 (2026): Januari : Public Service And Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v7i1.3402

Abstract

This study aims to analyze the effectiveness of waste management in preventing fires at the Alak Landfill (TPA) in Kupang City using a qualitative case study approach. Data was collected through interviews, observations, and documentation involving officials from the Environmental and Sanitation Office, landfill workers, waste pickers, and surrounding communities. The findings indicate that the effectiveness of waste management remains low. In terms of input, financial resources, infrastructure, and human resources are insufficient to support optimal operations. During the process stage, waste collection and transportation are hindered by low public compliance, limited vehicles, and minimal waste segregation. Final waste processing still relies on the open dumping method, which increases waste accumulation, methane generation, and fire risks. In terms of output, various mitigation efforts have not successfully reduced the recurring fire incidents due to limited facilities, inadequate compaction, and the absence of gas monitoring systems. The results highlight the need for increased budget allocation, improved facilities, enhanced human resource capacity, and the implementation of safer and more sustainable waste management methods to reduce fire risks at the Alak Landfill.
Aplikasi Srikandi sebagai Inovasi dalam Pengelolaan Surat di Kecamatan Mbeliling Kabupaten Manggarai Barat Camelya Declarita Dapa Ngara; Hendrik Toda; Mariayani O. Rene; Maria M. Lino
Jurnal Manajemen dan Ekonomi Kreatif Vol. 4 No. 2 (2026): April: Jurnal Manajemen dan Ekonomi Kreatif
Publisher : Universitas Kristen Indonesia Toraja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jumek.v4i2.718

Abstract

Digital transformation in public administration has encouraged the adoption of various innovations to improve administrative effectiveness, including the Integrated Dynamic Archival Information System (SRIKANDI). This application was developed to support electronic correspondence and records management within the framework of Electronic-Based Government Systems. This study aims to analyze the implementation of SRIKANDI as an innovation in correspondence management at Mbeliling Subdistrict Office, West Manggarai Regency. A qualitative descriptive approach was employed, with data collected through interviews, observations, and documentation involving seven informants selected using purposive sampling. Data were analyzed using the interactive model of Miles, Huberman, and Saldana, consisting of data condensation, data display, and conclusion drawing. The analysis was guided by the Diffusion of Innovation theory, focusing on the dimensions of relative advantage, compatibility, complexity, trialability, and observability. The findings indicate that SRIKANDI improves administrative efficiency through electronic correspondence management, digital disposition, electronic signatures, and better archive security. The application is generally compatible with organizational needs; however, its utilization remains constrained by limited digital competencies among employees. The implementation process also faces challenges related to unstable internet connectivity and uneven user capacity, resulting in a relatively high level of perceived complexity. Furthermore, application trials prior to full implementation were found to enhance user understanding of system features and procedures, thereby reducing technical barriers and increasing acceptance of the innovation. The study concludes that the successful adoption of SRIKANDI depends on technological benefits, adequate digital infrastructure, and human resource readiness.
Pengembangan Sumber Daya Manusia dalam Meningkatkan Kinerja Guru di SMA Negeri 1 Waikabubak Kabupaten Sumba Barat Ratu Linda Mentana Duil; Hendrik Toda; Yaherlof Foeh; Cataryn V. Adam
Jurnal Manajemen dan Ekonomi Kreatif Vol. 4 No. 2 (2026): April: Jurnal Manajemen dan Ekonomi Kreatif
Publisher : Universitas Kristen Indonesia Toraja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jumek.v4i2.719

Abstract

Human resource development plays a strategic role in improving teacher performance and the quality of educational services. However, educational institutions in developing regions continue to face challenges related to teacher competency, unequal distribution of educators, limited access to professional development programs, and inadequate educational facilities. This study aims to analyze human resource development in improving teacher performance at SMA Negeri 1 Waikabubak, West Sumba Regency, through the dimensions of planning, education and training, and human resource management. The study employed a qualitative approach using a case study design. Data were collected through interviews, observations, and documentation involving the principal, vice principal, teachers, and parents. Data analysis was conducted using the interactive model of data reduction, data display, and conclusion drawing. The findings indicate that human resource development has been implemented through systematic planning processes, including human resource inventory, forecasting, and development planning based on school needs. Education and training programs have been carried out continuously through workshops, subject teacher forums, and in-house training activities, contributing to the improvement of teachers’ pedagogical and professional competencies, particularly in the utilization of educational technology. Furthermore, human resource management has been implemented through teacher placement, recruitment, maintenance, supervision, and performance evaluation, although several challenges remain, including shortages of teachers in specific subjects and limited supporting facilities. The study concludes that human resource development has contributed positively to improving teacher performance; however, further efforts are required to strengthen planning, expand professional development opportunities, and optimize educational support facilities to enhance educational quality sustainably.
Partisipasi Masyarakat Dalam Pembangunan Infrastruktur di Desa Kila Kecamatan Aimere Maria Yohana Wio; Hendrik Toda; Aspri Budi Oktavianto; Umbu T. W. Pariangu
Student Research Journal Vol. 4 No. 3 (2026): Student Research Journal
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/srj-yappi.v4i3.2628

Abstract

Community participation is an important factor in supporting the success of village infrastructure development. This study aims to analyze community participation in infrastructure development in Kila Village, Aimere District, Ngada Regency. The research employed a qualitative approach using a descriptive method. Data were collected through observation, interviews, and documentation involving village officials, community leaders, and local residents. Data analysis was conducted through data reduction, data presentation, and conclusion drawing. The findings reveal that community participation in infrastructure development has not been evenly distributed across all stages of development. Participation at the planning stage remains relatively low due to limited community involvement in development planning meetings. In contrast, participation during the implementation stage is relatively high, particularly through mutual cooperation activities and labor contributions. At the utilization stage, the community has benefited from the infrastructure development; however, awareness regarding the maintenance and preservation of development outcomes remains low. Factors supporting community participation include public awareness, the culture of mutual cooperation, and support from the village government. Meanwhile, inhibiting factors include limited time, educational background, low community initiative, and inadequate socialization. The study concludes that community participation in infrastructure development in Kila Village needs to be strengthened, particularly at the planning and maintenance stages, in order to achieve more participatory and sustainable village development.
Co-Authors Adriana R. Fallo Adriana Rodina Fallo Aspri Budi Oktavianto Belandina Liliana Long Camelya Declarita Dapa Ngara Cataryn V. Adam David W. Rihi Delila A. Nahak Seran Ernawati Daeng Febriana Elwinda Fanyo Fransiska Ena Eki Guido A. Ama Duli Ira Irawati Jacob Daud Niga Jeskhial Marton Raga Namu l Putu Y. B. Pradana Maria M. Lino Maria Yohana Wio Mariayani O. Rene Melsy Agrelya Mooy Oekan Obdoellah Ratu Linda Mentana Duil Rihi, David Wilfrid Siti Karisma Ningsih Tachjan Tachjan Theny I.B.K. Pah Umbu T. W. Pariangu Wadu, Jacob Yaherlof Foeh