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All Journal Resital: Jurnal Seni Pertunjukan (Journal of Performing Arts) Harmonia: Journal of Research and Education Wayang Nusantara: Journal of Puppetry Journal of Social Research Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) International Journal of Economics (IJEC) Jurnal Ekonomi Bisnis Manajemen dan Akuntansi (Jebisma) Journal of Nonformal Education
Endah Budiarti
Institut Seni Indonesia Yogyakarta
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences

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The Influence of New E-PLKK Service Quality, Trust, Consumer Attitude on Customer Satisfaction through Customer Experience and Customer Engagement at the Gresik Branch of BPJS Ketenagakerjaan Wahyuni, Ratna Dwi; Cempena, Ida Bagus; Budiarti, Endah
International Journal of Economics (IJEC) Vol. 4 No. 2 (2025): July-December
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v4i2.1394

Abstract

This study investigates the relationships between several key variables. The central questions are: 1) Does the New E-PLKK Service (X₁) impact Customer Satisfaction (Y)? 2) Does it affect Customer Experience (Z)? 3) How does Trust (X₂) influence Customer Satisfaction (Y)? 4) What is its effect on Customer Experience (Z)? 5) Does Customer Behavior (X₃) affect Customer Satisfaction (Y)? 6) How does it influence Customer Experience (Z)? 7) Is there a relationship between Customer Experience (Z) and Customer Satisfaction (Y)? 8) Can Customer Engagement (M) moderate the relationship between Customer Experience (Z) and Customer Satisfaction (Y)? Employing a quantitative approach, this explanatory study systematically addresses these questions. It begins with defining the research background, problem formulation, objectives, limitations, and potential benefits. The methodology includes a literature review, population determination, sample selection, and instrument development. The study surveyed 70 PICs from PLKK across Gresik Regency, utilizing both primary and secondary data sources. Data collection was carried out through questionnaires, and the analysis employed Structural Equation Modeling (SEM). Descriptive analysis summarized the data, while Partial Least Square (PLS) techniques examined latent variables and their interrelations. The findings reveal that the New E-PLKK Service Quality significantly influences Customer Satisfaction but not Customer Experience. Trust positively affects both Customer Satisfaction and Customer Experience. Additionally, Customer Behavior impacts both Satisfaction and Experience, while Customer Experience is shown to influence Satisfaction. However, Customer Engagement does not moderate the effect of Customer Experience on Satisfaction.
Social Influence, Price, and Product Traits on E-Cigarette Use: Perceived Benefits as Mediator, Social Media and Regulation as Moderators (Surabaya Adult Smokers) Paramitha, Intan Tirzana; Cempena, Ida Bagus; Budiarti, Endah
International Journal of Economics (IJEC) Vol. 4 No. 2 (2025): July-December
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v4i2.1422

Abstract

This study aimed to examine the impact of social influence, price perception, and product characteristics on the decision to use e-cigarettes, with perceived benefits as a mediator and social media and government regulations as moderators. The research adopted a quantitative approach with a causal-explanatory design, targeting legally adult smokers in Surabaya who use or have switched to e-cigarettes and are active on social media. Using purposive sampling, 182 respondents were selected, and data were analyzed using SEM-PLS 4.0. The findings revealed several key insights: (1) Social factors, price perception, and product characteristics all positively and significantly influenced e-cigarette usage decisions. (2) These three factors also significantly enhanced perceived benefits, which in turn positively affected usage decisions. However, (3) social media and government regulations did not significantly moderate the relationship between perceived benefits and e-cigarette use, suggesting that individual consumer context plays a stronger role than external influences. The study’s implications highlight that manufacturers should prioritize product quality and competitive pricing to attract consumers, while policymakers should focus on public education regarding e-cigarette safety and risks. Since social media and regulations showed limited moderating effects, tailored strategies based on consumer behavior may be more effective than broad regulatory measures. This research contributes to understanding the drivers of e-cigarette adoption, offering practical insights for businesses and regulators in Indonesia’s growing vaping market
Struktur Naratif Lakon Thothok Kerot Ki Harjito Mudho Darsono Aziz, Abdul; Budiarti, Endah; Soeseno, B. Djoko
Wayang Nusantara: Journal of Puppetry Vol 6, No 1 (2022): Maret 2022
Publisher : Institut Seni Indonesia Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24821/wayang.v6i1.11316

Abstract

AbstractThis paper aims to find the narrative structure of Thothok Kerot performance by Ki Harjito Mudho Darsono. The findings are similar to performance outlines. The research data were audio-visual recordings of Thothok Kerot performance by Ki Harjito Mudho Darsono. Structural method of Becker’s model has been used. In particular, Becker’s narrative structure simplified by Kasidi has been used in the analysis. It has been stated that the structure of a play is built hierarchically from three main parts according to the performance segmentation. Each shadow puppet performance is divided into three scenes, each scene has the same internal structure as a segment of one whole shadow puppet performance. The results show that the narrative structure of Thothok Kerot performance by Ki Harjito Mudho Darsono influences Surakarta style of shadow puppet performances.AbstrakTulisan ini bertujuan menemukan struktur naratif lakon Thothok Kerot Ki Harjito Mudho Darsono. Temuan itu dapat disetarakan dengan balungan lakon. Data penelitian berupa rekaman audio visual lakon Thothok Kerot Ki Harjito Mudho Darsono. Konsep struktur naratif Becker yang direduksi Kasidi digunakan dalam analisis. Konsep tersebut mengatakan bahwa stuktur lakon dibangun secara hirarkis dari tiga unit pokok sesuai dengan pembabakan lakon. Setiap lakon wayang dibagi ke dalam tiga babak, masing-masing babak memiliki stuktur internal yang sama sebagai suatu kesatuan lakon wayang secara menyeluruh. Metode yang digunakan adalah metode struktural model Becker. Hasil yang didapat yaitu struktur naratif lakon Thothok Kerot Ki Harjito Mudho Darsono terpengaruh pakeliran wayang kulit gaya Surakarta.
Co-Authors Abdul Aziz Abdul Halik Amelia, Azarine Nahdah Amin, Nor Fadila Dwi Anugrah Putra, Rakmat Fitrianti, Dwi Ida Bagus Cempena, Ida Bagus M Agus Burhan Paramitha, Intan Tirzana Soeseno, B. Djoko St. Hanggar Budi Prasetya Suastiwi Suastiwi Tsai, Ted Tsung-te Wahyuni, Ratna Dwi