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Noor Amaliah
Departemen Manajemen Keperawatan Fakultas Keperawatan Dan Ilmu Kesehatan. Universitas Muhammadiyah Banjarmasin
Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Dentistry Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Neuroscience Nursing Public Health

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Journal : Healthy-Mu Journal

 1 
The Relationship between the Implementation of Health Protocols and Client Satisfaction at the Banjarmasin Health Center Rohni Taufika Sari; Noor Amaliah; Zaqyyah Huzaifah
Healthy-Mu Journal Vol. 5 No. 2 (2022)
Publisher : MBUnivPress

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35747/hmj.v5i2.99

Abstract

Puskesmas is a type of first-level health service that has an important role in the national health system. The contribution of Puskesmas in controlling the spread of Covid-19 is very important, to be able to manage their resources effectively and efficiently so that they are expected to be able to break the chain of transmission from one individual to another, from one family to another, even on a wider community scale. Along with the 'New Normal' culture, the implementation of health protocols is a must to be implemented by the entire community, either individually, in groups or in existing organizational systems, including Puskesmas. In this case, The Indonesian Ministry of Health through the Directorate of Primary Health Services, the Director General of Health Services, has issued a regulation regarding the Technical Services of Public Health Centers during the Covid-19 Pandemic in 2020. The application of health protocols at health centers will lead to several changes in the pattern of services by health workers at health centers. The provision of health services by implementing health protocols in the New Normal era must maintain service quality. One indicator of service quality is the level of client satisfaction. Based on this, it is necessary to conduct research to determine whether there is a relationship between the application of health protocols and client satisfaction at the Banjarmasin Health Center. This study uses a quantitative method with a cross sectional approach, sampling technique with accidental sampling, the number of respondents is 50 people. Analysis of the data using chi square results obtained p value 0.109, so that p <0.05 (alpha); Based on statistical tests, it can be concluded that there is a significant relationship between the implementation of health protocols and client satisfaction at the Banjarmasin Health Center. In the current New Normal era, supporting facilities are increasingly complete in implementing health protocols at health centers such as the availability of hand washing tools and materials, , masks and service patterns based on health protocol policies, the client will feel safe to get service and this will have an impact on increasing client satisfaction as a service user community.
Effective Nurse Communication on The Level of Client Satisfaction in The Inpatient Room Noor Amaliah; Dessy Ana Anggraini; Iswantoro Iswantoro
Healthy-Mu Journal Vol. 6 No. 1 (2022)
Publisher : MBUnivPress

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35747/hmj.v6i1.253

Abstract

One of the factors that influence patient satisfaction with health services is communication by health workers. The implementation of nursing care is never separated from the interaction process that occurs between nurses and clients because nursing is based on a caring and helping relationship, in this relationship good communication is needed. Effective communication and quality of nursing services are factors that contribute to patient satisfaction. Clients as users of nursing services demand nursing services in accordance with their rights, namely quality and complete nursing services. Clients will complain if the perceived caring behavior does not provide satisfaction for him. Objective: To determine the relationship between effective nurse communication and the level of client satisfaction in the Inpatient Room. Methods: The design of this study was correlational with a cross sectional approach. The population in this study were clients who were treated in an inpatient room, totaling 20. Random sampling technique, the sample in this study was 17. Spearman's Rho correlation test with = 0.05. Results: In this study 14 respondents (82.4%) implemented effective communication and 3 respondents (17.6%) had not/less implemented effective communication and 14 respondents (82.4%) were satisfied and 3 respondents (17.6%) ) not satisfied. The results of the Spearman's Rho Correlation Test obtained p value = 0.000. The conclusion of the correlation between effective communication with client satisfaction is significant. With the Spearman Correlation value of 0.835, it shows that there is a relationship between effective nurse communication and the level of client satisfaction in the inpatient room.
The Relationship between the Implementation of Health Protocols and Client Satisfaction at the Banjarmasin Health Center Rohni Taufika Sari; Noor Amaliah; Zaqyyah Huzaifah
Healthy-Mu Journal Vol. 5 No. 2 (2022)
Publisher : MBUnivPress

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35747/hmj.v5i2.99

Abstract

Puskesmas is a type of first-level health service that has an important role in the national health system. The contribution of Puskesmas in controlling the spread of Covid-19 is very important, to be able to manage their resources effectively and efficiently so that they are expected to be able to break the chain of transmission from one individual to another, from one family to another, even on a wider community scale. Along with the 'New Normal' culture, the implementation of health protocols is a must to be implemented by the entire community, either individually, in groups or in existing organizational systems, including Puskesmas. In this case, The Indonesian Ministry of Health through the Directorate of Primary Health Services, the Director General of Health Services, has issued a regulation regarding the Technical Services of Public Health Centers during the Covid-19 Pandemic in 2020. The application of health protocols at health centers will lead to several changes in the pattern of services by health workers at health centers. The provision of health services by implementing health protocols in the New Normal era must maintain service quality. One indicator of service quality is the level of client satisfaction. Based on this, it is necessary to conduct research to determine whether there is a relationship between the application of health protocols and client satisfaction at the Banjarmasin Health Center. This study uses a quantitative method with a cross sectional approach, sampling technique with accidental sampling, the number of respondents is 50 people. Analysis of the data using chi square results obtained p value 0.109, so that p <0.05 (alpha); Based on statistical tests, it can be concluded that there is a significant relationship between the implementation of health protocols and client satisfaction at the Banjarmasin Health Center. In the current New Normal era, supporting facilities are increasingly complete in implementing health protocols at health centers such as the availability of hand washing tools and materials, , masks and service patterns based on health protocol policies, the client will feel safe to get service and this will have an impact on increasing client satisfaction as a service user community.
Effective Nurse Communication on The Level of Client Satisfaction in The Inpatient Room Noor Amaliah; Dessy Ana Anggraini; Iswantoro Iswantoro
Healthy-Mu Journal Vol. 6 No. 1 (2022)
Publisher : MBUnivPress

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35747/hmj.v6i1.253

Abstract

One of the factors that influence patient satisfaction with health services is communication by health workers. The implementation of nursing care is never separated from the interaction process that occurs between nurses and clients because nursing is based on a caring and helping relationship, in this relationship good communication is needed. Effective communication and quality of nursing services are factors that contribute to patient satisfaction. Clients as users of nursing services demand nursing services in accordance with their rights, namely quality and complete nursing services. Clients will complain if the perceived caring behavior does not provide satisfaction for him. Objective: To determine the relationship between effective nurse communication and the level of client satisfaction in the Inpatient Room. Methods: The design of this study was correlational with a cross sectional approach. The population in this study were clients who were treated in an inpatient room, totaling 20. Random sampling technique, the sample in this study was 17. Spearman's Rho correlation test with = 0.05. Results: In this study 14 respondents (82.4%) implemented effective communication and 3 respondents (17.6%) had not/less implemented effective communication and 14 respondents (82.4%) were satisfied and 3 respondents (17.6%) ) not satisfied. The results of the Spearman's Rho Correlation Test obtained p value = 0.000. The conclusion of the correlation between effective communication with client satisfaction is significant. With the Spearman Correlation value of 0.835, it shows that there is a relationship between effective nurse communication and the level of client satisfaction in the inpatient room.
Correlation of The Implementation Therapeutic Communication with Patient Satisfaction in The Inpatient Room Noor Amaliah; Dyah Ustriani; Yustan Azidin
Healthy-Mu Journal Vol. 7 No. 2 (2023)
Publisher : MBUnivPress

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The hospital is a health service institution for the community. Nurses as officers who are always in contact with patients must have many skills, one of which is communication with patients. Therapeutic communication is communication that is specifically structured, has a purpose and focuses on the client. Communication is one of the factors in determining patient satisfaction. This study aims to determine the relationship between the implementation of therapeutic communication with patient satisfaction in the Inpatient Room. This research was a correlation research with a cross sectional approach. The population in this study were all beds in the inpatient unit, namely 48 beds, meaning 48 patients. The sample used was 47 patients with simple random sampling technique. The research instrument used was respondent characteristics, therapeutic communication questionnaire, and patient satisfaction. Data analysis used fisher's exact test. Therapeutic communication of nurses in the inpatient room was good as many as 30 people (63,8%). Patient satisfaction in the inpatient room with a satisfied category of 39 people (83%). There is a correlation between the implementation of nurse therapeutic communication with patient satisfaction in the inpatient room (p value 0,019).
Co-Authors Akhmad Suhaimi Akhmad Syarif Algi Fari Ariadi, Herman Azidin, Yustan Dessy Ana Anggraini Dewi Nur Hayyu Dewi Setya Paramitha Dinni Nur Amaliah Dyah Ustriani Iswantoro Iswantoro Iswantoro Iswantoro Khairunnisa Khoirul Usmanul Hakim Mala Arianti Muhammad Hafiz Amali Muhammad Nasir Muhammad Naufal Nailal Muna Nida Hamida Noor Suraya Nur Alisa Pebrianti Nur Alisa Pebrianti Nur hikmah Nur Syifa Salsabila Nurhikmah Raudhatul Karimah Rikayatul Rohida Ririn Puspita Riski Amalia Rohni Taufika Sari Yola Desima Ramadini zaqyyah huzaifah Zaqyyah Huzaifah