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KOMPLAIN PASIEN DI PELAYANAN RUMAH SAKIT Herman Ariadi
CNJ: Caring Nursing Journal Vol 3 No 1 (2019)
Publisher : Universitas Muhammadiyah Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (146.288 KB)

Abstract

Rumah sakit di tuntut untuk memenuhi yang di inginkan pengguna jasa kesehatan dengan mengutamakan patient safety dan mutu pelayanan. Kenyataan yang terjadi masih banyak komplain di rumah sakit. Penelitian mengetahui komplain pasien di pelayanan rumah sakit. Metode kualitatif dengan desain fenomenologi. Pengumpulan data dilakukan dengan wawancara mendalam pada delapan partisipan. Hasilnya terdapat tiga tema yang teridentifikasi dalam penelitian ini, yaitu upaya dilakukan untuk menyampaikan komplain, macam-macam komplain di rumah sakit, dan nilai positif komplain. Komplain memiliki sistem dan nilai-nilai yang terdiri upaya dilakukan untuk menyampaikan komplain dan macam-macam komplain di rumah sakit.
Optimalisasi Nursing Handover di Rumah Sakit Swasta Banjarmasin Dewi Setya Paramitha; Noor Amaliah; Herman Ariadi
Jurnal Kreativitas Pengabdian Kepada Masyarakat (PKM) Vol 5, No 1 (2022): Volume 5 No 1 Januari 2022
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkpm.v5i1.5227

Abstract

Penyebaran Covid-19 menjadikan permasalahan serius yang berdampak pada perubahan sistem pelayanan di rumah sakit. Menjadi tantangan bagi perawat jika selalu melaksanakan handover di samping tempat tidur pasien karena berisiko tinggi terpapar Covid-19. Tujuan program adalah optimalisasi nursing handover masa pandemi untuk tetap menjamin efektifitas kesinambungan perawatan tanpa mengesampingkan prinsip patient safety. Program ini dirancang dengan mengadakan workshop untuk perawat dan pendampingan pelaksanaan di rawat inap percontohan di rumah sakit swasata Banjarmasin. Bedside handover di kamar pasien saat pandemi dilakukan kurang dari 2 menit demi menjaga kepuasan pasien namun tetap meminimalkan waktu kontak dengan pasien. Formulir handover tidak hanya diterapkan untuk ruang rawat inap, tetapi juga untuk ruang-ruangan lain yang berkaitan dengan tindakan pasien. Pentingnya pelaksanaan dan dokumentasi nursing handover adalah untuk menjamin aspek legal etik asuhan keperawatan. Saran yang diharapkan adalah peningkatan kegiatan supervisi keperawatan untuk menjamin pelaksanaan nursing handover tetap sesuai dengan standar yang ditetapkan. Rumah sakit disarankan mengembangkan dokumentasi asuhan keperawatan digital guna menyikapi tantangan new normal.
Upaya Optimalisasi Pelaksanaan Kredensial sesuai Standar Nasional Akredetasi Rumah Sakit Edisi 1.1 M. Fahrin Azhari; Herman Ariadi; Dewi Setya Paramitha
Malahayati Nursing Journal Vol 5, No 2 (2023): Volume 5 Nomor 2 2023
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v5i2.7908

Abstract

ABSTRACT Professional nurses according to the book National Accreditation National Standard edition 1.1 are as one of the one Professional Care Provider (PPA). As a PPA who provides care for 24 hours in hospital, it demands that nurses as care professionals must have competence. According to SNARS edition 1.1 hospitals are required to have nursing credential regulations includes evaluation and verification of education, registration, permits, authority, training and experience, Hospitals must also plan for nursing human resources by having qualification standards and Staff Authority (KKS). This study aims to explore in depth efforts to optimize the implementation of credentials according to the National Hospital Accreditation Standards. The research design used in this research is a qualitative research design with a phenomenological approach . Data were obtained through in-depth interviews with 10 participants and document studies. As a result, there are themes of credential implementation efforts with sub-themes of credentialing and credentialing processes, availability of clinical authority and white papers, involvement of bestari partners, competency assessor training, and technology-based. Credentials and credentials can improve quality, protect patient safety, maintain nursing care service standards and provide protection to nurses. Keywords: Credentials, Clinical Authority, White Paper, Competency Assessor  ABSTRAK Perawat profesional menurut buku Standar Nasional Akreditas Nasional edisi 1.1 adalah sebagai salah satu Profesional Pemberi Asuhan (PPA). Sebagai PPA yang memberikan asuhan selama 24 jam di rumah sakit, maka menuntut perawat sebagai profesional pemberi asuhan harus mempunyai kompetensi. Sesuai SNARS edisi 1.1 rumah sakit wajib mempunyai regulasi kredensial keperawatan meliputi evaluasi dan verifikasi pendidikan, registrasi, izin, kewenangan, pelatihan dan pengalaman, Rumah sakit juga harus merencanakan SDM Keperawatan dengan mempunyai standar Kualifikasi dan Kewenangan Staf (KKS). Penelitian ini bertujuan mengekspolarasi secara mendalam upaya optimalisisasi pelaksanaan kredensial sesuai Standar Nasional Akredetasi Rumah Sakit. Desain penelitian yang digunakan pada penelitian adalah desain penelitian kualitatif dengan pendekatan fenomenologi. Data diperoleh melalui wawancara mendalam dengan 10 partisipan dan studi dokumen. Hasilnya terdapat tema upaya implementasi kredensial dengan sub tema proses kredensial dan rekredensial, ketersedian kewenangan klinis dan buku putih, keterlibatan mitra bestari, pelatihan asessor kompetensi, dan berbasis teknologi. Kredensial dan rekredensial dapat menigkatkan mutu, perlindunga terhadap keselamatan pasien, mempertahankan standar pelayanan asuhan keperawatan dan memberikan perlindungan kepada perawat. Kata Kunci: Kredensial, Kewenangan Klinis, Buku Putih, Asessor Kompetensi 
Bamboo Rafting: Upaya Meningkatkan Kesadaran Masyarakat di Desa Pengaron Tentang Mitigasi Bencana Banjir Herman Ariadi; Maryam Maryam; Nessa Anggun Permata Sari; Annisa Rahmah; Muhammad Fikri; Sari Pandan Raudah
Jurnal Kreativitas Pengabdian Kepada Masyarakat (PKM) Vol 6, No 10 (2023): Volume 6 No 10 2023
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkpm.v6i10.12267

Abstract

ABSTRAK Banjir sering terjadi karena meluapnya air sungai Martapura dan Riam Kiwa pada saat musim hujan. Faktor yang mempengaruhi banjir adalah curah hujan atau debit air yang tinggi yang menyebabkan volume air di aliran sungai Martapura dan Riam Kiwa bertambah dan air meluap menggenangi rumah warga. Tujuan kegiatan setelah pelatihan mitigasi bencana banjir dan pembuatan evakuasi Bamboo Rafting, diharapkan mampu memberikan pemahaman mitigasi bencana banjir dan mampu membuat evakuasi Bamboo Rafting. Adapun kegiatan yang dilakukan berupa pelatihan mitigasi bencana banjir dan menciptakan alat evakuasi banjir Bamboo Rafting. Terdapat peningkatan pengetahuan mitigasi bencana banjir dan keterampilan membuat Bamboo Rafting di Desa Pengaron. Dengan demikian pelatihan mitigasi bencana dan pembuatan evakuasi Bamboo Rafting sangat efektif dalam meningkatkan pengetahuan dan keahlian membuat Bamboo Rafting. Kata Kunci: Mitigasi Bencana, Banjir, Bamboo Rafting  ABSTRACT Floods often occur due to the overflow of the Martapura and Riam Kiwa rivers during the rainy season. Factors that influence flooding are rainfall or high water discharge which causes the volume of water in the Martapura and Riam Kiwa rivers to increase and the water to overflow inundates residents' houses. The aim of the activity after training on flood disaster mitigation and making Bamboo Rafting evacuations is to be able to provide an understanding of flood disaster mitigation and be able to make Bamboo Rafting evacuations. The activities carried out included flood disaster mitigation training and creating the Bamboo Rafting flood evacuation tool. There is an increase in knowledge of flood disaster mitigation and skills in making Bamboo Rafting in Pengaron Village. Thus, disaster mitigation training and making Bamboo Rafting evacuations are very effective in increasing knowledge and skills in making Bamboo Rafting. Keywords : Disaster Mitigation, Flood, Bamboo Rafting
Pengembangan Media Konseling dan Edukasi Berbahasa Banjar Berbasis Aplikasi Android pada Manajemen Posbindu PTM di Puskesmas Martapura Barat Herman Ariadi; Akhmad Ridhoni; Akhmad Syakir
Malahayati Nursing Journal Vol 5, No 10 (2023): Volume 5 Nomor 10 2023
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v5i10.7025

Abstract

ABSTRACT The Indonesian government has launched the PTM Integrated Development Post (Posbindu) program as a concrete form of controlling PTM through community empowerment activities. The role of cadres in mobilizing the community can encourage and actively participate in the community to be willing and able to participate in Posbindu PTM activities. Lack of confidence and lack of skill in Posbindu PTM cadres carrying out counseling and education at table 5, to support this, cadres need to receive information technology support that can make it easier for cadres to carry out their duties. An Android application innovation called the PEKA application (Kader Role). For cadres the PEKA application (Kader Role) is something new, to make it easier for cadres to carry out Posbindu PTM activities, especially at table 5 related to counseling and education. to develop counseling and education at the Banjar language Posbindu PTM based on an Android application. The research design uses Research and Development (RD) with the ADDIE method approach. The development method using ADDIE has 5 stages including Analyze, Design, Development, Implementation, and Evaluation. The sample in this study was 75 Posbindu PTM cadres. The test research instrument uses the Black Box Testing system and the System Usability Scale (SUS). The results of the assessment study of 75 respondents obtained a total SUS score of 6335 with an average value of 84.46 entering the EXCELLENT category with grade scale B and ACCEPTABLE acceptability range. The Cadre Role Application (PEKA) can be implemented easily and well by PTM Posbindu Cadres. Keywords: Counseling and Education Media, Cadre Role Application (PEKA), Banjarese  ABSTRAK Pemerintah Indonesia telah mencanangkan program Pos Binaan Terpadu (Posbindu) PTM sebagai wujud nyata bentuk pengendalian PTM melalui kegiatan pemberdayaan masyarakat. Peran kader dalam menggerakkan masyarakat dapat mendorong dan ikut berpartisipasi aktif masyarakat untuk mau dan mampu mengikuti kegiatan Posbindu PTM. Kurang percaya diri dan kurang terampilnya kader posbindu PTM melaksanakan konseling dan edukasi di meja 5, untuk mendukung hal itu kader perlu mendapat dukungan teknologi informasi yang dapat mempermudah kader melaksanakan tugasnya. Inovasi aplikasi Android yang diberi nama aplikasi PEKA (Peran Kader). Bagi kader aplikasi PEKA (Peran Kader) ini merupakan hal baru, untuk memudahkan kader dalam pelaksanakan kegiatan posbindu PTM khususnya di meja 5 terkait dengan konseling dan edukasi. Mengembangkan konseling dan edukasi di Posbindu PTM berbahasa Banjar berbasis aplikasi Android. Desain penelitian ini menggunakan Research and Development (RD) dengan pendekatan metode ADDIE. Metode pengembangan menggunakan ADDIE memeliki 5 tahapan meliputi Analyze (Analisis), Design (Perancangan), Development (Pengembangan), Implementation (Implementasi), dan Evaluation (Evaluasi). Sampel pada penelitian berjumlahj 75 kader posbindu PTM. Instrumen penelitian pengujian menggunakan sistem Black Box Testing dan System Usability Scale (SUS). Hasil penelitian penilaian dari 75 responden diperoleh total nilai Skor SUS sebesar 6335 dengan nilai rata-rata yang dihasilkan adalah 84.46 masuk kedalam katogri EXCELLENT  dengan grade  scale  B dan acpetability  range ACCEPTABLE.  Aplikasi Peran Kader (PEKA) tersebut dapat  di implementasikan Kader Posbindu PTM dengan mudah dan baik. Kata Kunci: Media Konseling Dan Edukasi, Aplikasi Peran Kader (PEKA), Berbahasa Banjar
Complaint Management At Public Hospital Banjarmasin Ariadi, Herman
Jurnal Ilmu Kesehatan Vol 11 No 2 (2023): Jurnal Ilmu Kesehatan
Publisher : Universitas Muhammadiyah Kalimantan Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30650/jik.v11i2.3764

Abstract

The hospital service has been a concern for the public, because they were not satisfied with the service. Complaints were still found consequently, so the clients felt dissatisfied. This study aimed to look at the complaint management at Public Hospital of Dr. H. Moch Anshari Saleh Banjarmasin. This was a qualitative study with phenomenology design. Data collection was undertaken by in-depth interviews with eight participants. The participants of this research were five middle service managers, one middle manager in administration and finance, one head of the complaints unit, and one financial staff. Results: There were five themes identified based on the findings, namely; the actions undertaken for preventing complaints, the actions undertaken for resolving complaints, the hospital service improvement, the factors influencing preventive actions and complaint fulfillment, and the expectations in the prevention and fulfillment of complaints. The result showed that if the management complaints were taken attention of the action undertaken for resolving complaint and professional, customer complaint management would have been increase patients’ satisfaction.
Complaint Management At Public Hospital Banjarmasin Ariadi, Herman
Jurnal Ilmu Kesehatan Vol 11 No 2 (2023): Jurnal Ilmu Kesehatan
Publisher : Universitas Muhammadiyah Kalimantan Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30650/jik.v11i2.3764

Abstract

The hospital service has been a concern for the public, because they were not satisfied with the service. Complaints were still found consequently, so the clients felt dissatisfied. This study aimed to look at the complaint management at Public Hospital of Dr. H. Moch Anshari Saleh Banjarmasin. This was a qualitative study with phenomenology design. Data collection was undertaken by in-depth interviews with eight participants. The participants of this research were five middle service managers, one middle manager in administration and finance, one head of the complaints unit, and one financial staff. Results: There were five themes identified based on the findings, namely; the actions undertaken for preventing complaints, the actions undertaken for resolving complaints, the hospital service improvement, the factors influencing preventive actions and complaint fulfillment, and the expectations in the prevention and fulfillment of complaints. The result showed that if the management complaints were taken attention of the action undertaken for resolving complaint and professional, customer complaint management would have been increase patients’ satisfaction.
Correlation Analysis of Self-Concept and Interpersonal Communication Among Generation Z Nursing Students at Pre-Professional Nursing Practice Paramitha, Dewi Setya; Amaliah, Noor; Ariadi, Herman
Gaster Vol 22 No 1 (2024): FEBRUARI
Publisher : P3M Universitas 'Aisyiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30787/gaster.v22i1.1409

Abstract

Background: Interaction between people is facilitated by communication. The self concept might take on a positive or negative form. Gen Z is unique among current generations. Not just for the social structure they have come up in, but also for their spending habits, which differ from other generations. Objective: to investigate the possible relationship between generation Z nursing students' interpersonal communication skills and their self concept. Methods: A cross-sectional approach to correlation analysis was used in the research technique. The instruments were questionnaires and observations. The research sample consisted of 70 seventh semester preprofessional nursing students from Banjarmasin, selected using a total sampling technique. The Spearmen Rank Correlation test was utilized in this investigation. Results: indicated that 95.7% of students exhibited a good self concept, whereas 78.6% of students had intermediate levels of interpersonal communication abilities. The statistical test results showed a significant link (p < 0.05) between nursing students' self concept and their interpersonal communication skills. Conclusion: Students have a positive self concept, but clinical practice experience and social media influence their interpersonal communication skills. Suggestion: It is necessary to develop a program to improve both the positive nursing student’s self concept and teaching learning methods suitable for Z generation nurses to their communication abilities.
The Effectiveness of Video-Based Media in Improving Understanding of Clean and Healthy Living Behavior for Diarrhea Prevention among Elementary School Students Ardela, Mirna; Hiryadi; Ariadi, Herman; Ra’uf, Muhammad
Papua Medicine and Health Science Vol. 2 No. 2 (2025): Papua Medicine and Health Science
Publisher : Fakultas Kedokteran, Universitas Papua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64141/pmhs.v2i2.44

Abstract

Diarrhea remains a public health problem among elementary school children and is closely associated with the low implementation of Clean and Healthy Living Behavior (CHLB). Health education is an important effort in diarrhea prevention; however, conventional methods are often less engaging for children. This study aimed to analyze the effectiveness of video-based media in improving students’ understanding of CHLB as an effort to prevent diarrhea among students at Kelayan Timur 13 Public Elementary School, Banjarmasin. This study employed a quantitative method using a pre-experimental one-group pre-test–post-test design. The study population consisted of 82 students from grades III to VI, selected using a total sampling technique. Students’ understanding of CHLB was measured using a questionnaire that had been tested for validity and reliability before and after the educational intervention delivered through video-based media. Data were analyzed using the Wilcoxon matched-pairs test. The results showed a significant improvement in students’ understanding after the educational intervention. Prior to the intervention, students’ understanding ranged from poor to good, whereas after the intervention, all respondents (100%) achieved a good level of understanding. Statistical analysis revealed a significant difference between pre-test and post-test scores (p = 0.001). It can be concluded that education on CHLB delivered through video-based media is effective in improving elementary school students’ understanding for diarrhea prevention.
TANTANGAN PERAWAT DALAM PELAKSANAAN KREDENSIAL UNTUK PENINGKATAN JENJANG KARIR DI RS ISLAM BANJARMASIN M. Fahrin Azhari; Yustan Azidin, Herman Ariadi, Dewi Setya Paramitha
ZAHRA: JOURNAL OF HEALTH AND MEDICAL RESEARCH Vol. 3 No. 3 (2024): ZAHRA (JOURNAL OF HEALTH AND MEDICAL RESEARCH)
Publisher : CV. ADIBA AISHA AMIRA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Introduction: Professional nurses according to the book National Accreditation National Standard edition 1.1 are as one of the one Professional Care Provider (PPA). As a PPA who provides care for 24 hours in hospital, it demands that nurses as care professionals must have competence. According to SNARS edition 1.1 hospitals are required to have nursing credential regulations includes evaluation and verification of education, registration, permits, authority, training and experience, Hospitals must also plan for nursing human resources by having qualification standards and Staff Authority (KKS). Purpose: This study aims to explore in depth the challenges of implementation credentials according to the National Hospital Accreditation Standards. Method: The research design used in this research is a qualitative research design with a phenomenological approach . Data were obtained through in-depth interviews with 6 participants and document studies in Islamic Hospital of Banjarmasin. Results: As a result, there are themes of The Challenges of Credentials Implementation with sub-themes of The ideal number between assessors and nurses whose competencies assessed, overlapping task an function of credential team, the incentive salary for Assessors, and The Payment for Nursing Service in accordance with clinical autorithy. Conclusion: Credentials can improve quality, protect patient safety, maintain standards of nursing care services and provide protection to nurses if the implementation of credentials is carried out with the correct process such as adequacy of the number of assessors, salary incentives for assessors, clarity of roles and functions of the credential team and also provision of appropriate salaries/bonus with the burden of action that is the responsibility of the nurse.
Co-Authors Abdul Royzak Abdus Salam Abdus Salam Ahmad Juliadi Ahmad Julkifli Ahmad Julkifli Ahmad Zainuddin Akhmad Ridhoni Akhmad Syakir Al-Mohades Al-Mohades Amalia Amalia Amalia Amalia Ananda Yasfa Nurhaliza Sugita Ananda Yasyfa Nurhaliza Sugita Anisa Diva Ramadhani Annisa Rahmah Annisa Rahmah Apri Wilianto Ardela, Mirna Aris Purwanto Ayu Indah Lestari Azhari, M. Fahrin Azidin, Yustan Choirunnisa, Sabrina Dewi Setya Paramitha Diah Retno Diah Retno Wulan Dian Yuliazahra Dian Yuliazahra Dian Yuliazahra Elvira Noviyanti Erliana Puteri Farah Yuslena Hamidatul Jannah Hamidatul Jannah Hasbi As-Shiddiq Hiryadi Iswantoro Iswantoro Izma Daud, Izma Juliadi, Ahmad Juliana Sabilla Julkifli, Ahmad Jum’ah Jum’ah Khairunnisa Khairunnisa Khairunnisa Rahmadayanti Khalidah Khalidah Khalidah Khalidah M Fahrin Azhari M. Awaluddin Padjrin M. Irfan Naufal M. Irfan Naufal M. Irfan Naufal M. Shidiq Sanjaya Makki Maryam Maryam Maryam Maryam Mirawati Mirawati Muhammad Ferdy Baihaqi Muhammad Fikri Muhammad Fikri Muhammad Fikri Najwi Hasani Nessa Anggun Permata Sari Nessa Anggun Permata Sari Noor Amaliah Noor Amaliah, Noor Noor Khalilati, Noor Nor Latifah Normalia Amali, Siti Noviyanti, Elvira Okta Nisa Paramitha, Dewi Setya Rahma Alifia Ariana Rahmah, Afiatun Rahmah, Annisa Raudah, Sari Pandan Ra’uf, Muhammad Rida Millati Rohni Taufika Sari Sabrina Choirunnisa Santi Santi Sari Pandan Raudah Sari Pandan Raudah Sari, Nessa Anggun Permata Sukarlan Sukarlan Sukarlan Sukarlan, Sukarlan Tia Juliawati Uswatun Hasanah Wilianto, Apri Yunita Sari Yustan Azidin