Article Per Year (5 Year)
p-Index From 2020 - 2025
3.156
P-Index
This Author published in this journals
All Journal ProBank: Jurnal Ekonomi dan Perbankan Jurnal Ilmu Manajemen (JIM) Excellent BHIRAWA Jurnal Kawistara : Jurnal Ilmiah Sosial dan Humaniora Syntax Literate: Jurnal Ilmiah Indonesia JRB-Jurnal Riset Bisnis Jurnal Ilmiah Kesehatan Journal of Humanities and Social Studies REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer Jurnal Syntax Transformation EMBISS: Jurnal Ekonomi, Manajemen, Bisnis, Sosial Jurnal Sosial dan Teknologi Jurnal Ekonomi Jurnal Info Sains : Informatika dan Sains e-Jurnal Apresiasi Ekonomi Jurnal Kawistara
Derriawan Derriawan
Sekolah Pascasarjana Universitas Pancasila, Jakarta, Indonesia.
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Published : 22 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : JRB-Jurnal Riset Bisnis

 1 
Inovasi UMKM Boga Tradisional Dalam Mencapai Keunggulan Bersaing Laili Savitri Noor; Derriawan; Soebagyo
JRB-Jurnal Riset Bisnis Vol 2 No 1 (2018): Oktober
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Empowerment of Small and Medium Enterprises (SMEs) becomes very strategic, because of its huge potential in driving the economic activities of the community and at the same time being the foundation of the income sources of some people in improving their welfare. But there are still many problems faced by Indonesian SMEs, some of which include competitiveness of MSMEs in national and global markets. The low competitiveness of these SMEs as expressed by Kumorotomo (2008), is due to the large number of problems in the development of MSMEs, such as financing, marketing, management and development of Human Resources (HR), and production efficiency and innovation. Where organizations that have advantages can be pursued through product and service innovation. The specific objective in this study is to produce an innovation model for MSMEs that produce traditional regional food products, so that they can help them find strategies to win the competition. This SMEs innovation model is carried out through innovation so that it can have an influence on improving the competitiveness of SMEs, especially traditional food producers in Jakarta.
Pengaruh Customer Relationship Manajemen dan Kualitas PelayananTerhadap Kepuasan Pasien serta Dampaknya kepada Loyalitas Pasien Non BPJS Faizah; Wahono Sumaryono; Derriawan
JRB-Jurnal Riset Bisnis Vol 4 No 1 (2020): Oktober
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jrb.v4i1.1678

Abstract

Puskesmas as a First Level Health Facility that provides individual health services and community health services, is responsible for its working area. Public health efforts are made to increase public knowledge of the quality of health services it receives. This study aims to determine the activities of Customer Relationship Management and service quality that can affect patient satisfaction and its impact on patient loyalty of non-Social Security Administering Bodies (BPJS) at the Pasar Rebo District Health Center and the Kramat Jati District Health Center. This research method is a survey method. The selection of respondents was carried out using random sampling techniques on non-BPJS patients at the Kramat Jati Subdistrict Health Center and Pasar Rebo District Health Center and primary data was collected using a validated questionnaire. The research approach is quantitative descriptive and statistical data analysis of research results using Structural Equation Modeling. Data analysis from 200 completed questionnaires that meet the inclusion criteria. Based on the results of the study, the path coefficient value on patient satisfaction is Customer Relationship Management of 0.266, service quality of 0.773, while the results of research on patient loyalty are Customer Relationship Management of 0.270, service quality of 0.191 and patient satisfaction of 0.421. Effective Customer Relationship Management, good service quality and high patient satisfaction can increase patient loyalty.
Co-Authors Andi Ahmad Haekal Arie Nurul Huda Bayu Arsan Deddy Sutrisno Dinarsasi Dinarsasi Edy Supriyadi Eka Febriyanti Endang Etty Merawaty Fachrudin Salim Fahruddin Salim Faizah Fakhrudin Fakhrudin Fransiskus Agus Priono Honifa Honifa Kenny Maryanto Laili Savitri Noor Lingga Yuliana Masrur Kamil Bachtimi Mombang Sihite Purwoko, Bambang Regar N Dhea Rija Husaeni Sabar Iman T Kembaren Sam Oudom Serick Sampurno A Chaliq Sampurno Sampurno Sampurno Sampurno Sampurno Sampurno Satria Panji Wijayanto Shinta Sekar Tanjung Sitanggang, Maura Linda Soebagyo Sufiyan Sufiyan Supriadi Thalib Susilo, Rinto Tabroni Wahono Sumaryono Widarto Rachbini Yosephine Inge Oktaviani Zulkifli Zulkifli