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All Journal Jurnal Kedokteran Brawijaya JAM : Jurnal Aplikasi Manajemen Journal of Community Health and Preventive Medicine (JOCHAPM) Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Aryo Dewanto
Fakultas Kedokteran Universitas Brawijaya
Decision Sciences, Operations Research & Management Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health

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Journal : JAM : Jurnal Aplikasi Manajemen

 1 
Pengaruh Employee Engagement terhadap Kepuasan Kerja dan Turnover Intention Perawat (Studi pada Rumah Sakit Wava Husada Kepanjen Malang) Rachman, Lutfi; Dewanto, Aryo
Jurnal Aplikasi Manajemen Vol. 14 No. 2 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (176.848 KB) | DOI: 10.18202/jam23026332.14.2.14

Abstract

Abstract: Human resources is essential to prevent turnover intention of hospital nurses. Nurses engagement is expected to produce nurses satisfaction and finally lower turnover intention. This study aims to examine the effect of employee engagement on job satisfaction and turnover intention of nurses at Wava Husada Hospital Kepanjen-Malang. The research was a cross sectional research. Sample of the study were 102 nurses who work at inpatient and outpatient unit of Wava Husada Hospital. Questionnaire with 5 point Likert scale was used to measure employee engagement, job satisfaction, turnover intention. Path analysis was used to test the direct and indirect direct effect of the variables. The results showed that employee engagement has direct effect on job satisfaction and turnover intention. On the other hand, job satisfaction has direct effect on turnover intention of nurses in hospitals Wava Husada Kepanjen. The results also indicate that there was an indirect effect of employee engagement on turnover intention through job satisfaction
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Inap di Rumah Sakit Kota Batu Irbantoro, Dolly; Dewanto, Aryo; N, Asih Tri Rachmi
Jurnal Aplikasi Manajemen Vol. 13 No. 1 (2015)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The growth of hospitals in Indonesia improve the competition between them. Thus, the hospitals are demanded to improve the services quality of the hospitals. The study aims to determine the influence of the perceived services quality variables into patient satisfaction of inpatient Hospitals in Batu. The design of study is cross sectional study with 110 respondent, as inpatient between April to May 2014 or their families in four hospitals in Batu. The samples were taken using purposive sampling technique. The variables of this research are Infrastructure, Personnel Quality, Clinical Care Process, Administrative Procedure, Patient Safety, Hospital Image, Hospital social responsibility, and Trusthworthiness of the hospital, as Independent variables. Patient satisfaction as dependent variables. The instrument of the research is questionnaires and measured with a scale of Likert 5 levels. The data were analyzed using multiple linear regression. The result showed that the Infrastructure, Personnel Quality, Clinical Care Process, Administrative Procedure, Patient Safety, Hospital Image, Hospital social responsibility, and Trusthworthiness of the hospital influence either partially or simultaneously to patient satisfaction. The dominant of independent variables is hospital image.
Pengaruh Brand Image terhadap Perceived Service Quality, Kepuasan, dan Loyalitas David, .; Dewanto, Aryo; Rochman, Fatchur
Jurnal Aplikasi Manajemen Vol. 12 No. 4 (2014)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aims to examine the influence of brand image on patients'who perceived service quality, satisfaction, and loyalty in outpatient units.This Research conducted on May 2014 was a correlational and quantitative study. The research sample were 109 patients of outpatient units in Ben Mari Hospital Malang. Data were collected by a fivepoint Likert scale questionnaire in which consists of statements about brand image, patients'perceived service quality, satisfaction, and loyalty. The data were analysed by Structural Equation Modeling using Partial Least Squares. The result of the study shows that brand image has a direct and indirect effect on patients'perceived service quality, satisfaction, and loyalty . Brand image has the biggest effect directly on patients'perceived service quality. One of indirect effects of brand image on patient loyalty occurs through patients'perceived service quality and satisfaction. Brand image influences patients'perception on service quality, in turn it infuences patients'satisfaction and loyality. The influence of brand image shows that brand image must be managed by the hospital well and seriously in order to build a positive thought from the patients. Finally, the hospital management image will give the result on patients'acceptance towards the hospital response to their preferences and needs.
Pengaruh Kualitas Layanan terhadap Kepuasan dan Kepercayaan di Rumah Sakit Bunda Kandangan Surabaya Kartikasari, Dwi; Dewanto, Aryo; Rochman, Fatchur
Jurnal Aplikasi Manajemen Vol. 12 No. 3 (2014)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aims to determine the effect of hospital service quality on satisfaction and trust of the patients. Data were collected using questionnaires. Questionnaires were given to patients in the hospitalization unit of RSBK. The sample of this study is 121 people. Data were analyzed by Structural Equation Modeling (SEM) with SPSS AMOS software. The study shows that service quality has a direct and indirect effect on patients'trust. Service quality has indirect effects on patient's trust through patient satisfaction as interviening variable. There is a significant direct effect of service quality on patients' satisfaction, but there is no significant indirect effect of service quality on patients'satisfaction through patients'trust.
Pengaruh Waktu Tunggu terhadap Wait Satisfaction Pasien di Instalasi Rawat Jalan RSAL dr. Ramelan Herjunianto, .; Dewanto, Aryo
Jurnal Aplikasi Manajemen Vol. 12 No. 2 (2014)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The objective of this paper is to analyze the influence of wait time against wait satisfaction at outpatient unit of dr. Ramelan Navy Hospital. Thestudy is a cross sectional explanatory research which respondent were randomly selected at Endrocrinology, Cardiology and Neurology clinics on May 2014. Expected Waiting Time (EWT), Perceived Waiting Time (PWT) and Disconfirmation were measured by questioner, while Actual Waiting Time (AWT) measured by observation. Wait satisfaction as dependent variable were measured by two questions. The wait satisfaction values was related to four different independent variables using simple linear regression. The results shows that PWT, AWT, Disconfirmation significantly influence wait satisfaction, while EWT did not. Disconfirmation had the greatest role in influencing wait satisfaction.
Pengaruh Kepercayaan, Kepuasan Pelanggan dan Komitmen Hubungan terhadap Citra Rumah Sakit di Kota Blitar Muchlis, Muhammad; Dewanto, Aryo
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aimed to determine the influence of the trust, customer satisfaction, and relationship commitment on the hospital image in Blitar city. The research was a cross-sectional study. The respondent of the study were 122 patients who were hospitalized between April to May 2013 or their families in three hospitals in Blitar city. The samples were taken using purposive sampling technique. In this research, the variables were trust, customer satisfaction, and relationship commitment as the independent variables and hospital image as the dependent variable. Data were collected by questionnaires and measured with a scale of Likert 5 levels. Data were analyzed using the multiple linear regression. The results showed that the trust, customer satisfaction, and relationship commitment influence either partially or simultaneously to the hospital image. Customer satisfaction was a dominant variable compared of trust and relationship commitment.
Pengaruh Adversity Quotient terhadap Kinerja Perawat dengan Motivasi Kerja sebagai Variabel Mediasi (Studi di RSUD Ngudi Waluyo Wlingi) Utami, Endah Woro; Dewanto, Aryo
Jurnal Aplikasi Manajemen Vol. 11 No. 1 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This research purposed to find the influence of Adversity Quotient to influence nurse performance in document processing of nursing care standard at RSUD Ngudi Waluyo Wlingi. The research design was analitic descriptive survey, using cross sectional study, cluster random sampling on 76 respondents (nurses). Tools of research were Adversity Quotient questionnaire, motivation questionnaire, and nurse care standard document study. Data was analized by using path analysis. The result was Adversity Quotient indirectly influence nurse job performance in documenting nursing care standard through motivation in RSUD Ngudi Waluyo Wlingi.
Co-Authors -, Holipah . David . Herjunianto . Herjunianto Asih Tri Rachmi N Cecilia Widijati I, Cecilia Widijati David David David, . Devi, Silvia Shinta Dolly Irbantoro Dolly Irbantoro, Dolly Dwi Kartikasari Endah Woro Utami Fatchur Rochman Fatchur Rochman Fatchur Rochman Fatmawati, Dwi Indah Febrianto, Wahyu Gunawan, Sri Rahmah Hardjanti, Indra Wahju Harsono Susilo, Harsono Hinting, Lia Natalia Holipah, Holipah Holipah, Holipah Holipah Indra Wahju Hardjanti Indriani, Wiwin Kristianingsih, Rey Laksono Trisnantoro Lukman Hakim Lukman Hakim Maemunah Mahardika, Yesika Yuristi Maya Syahria Saleh Megawati, Devvy Muhammad Muchlis Muhammad Muchlis Muliawan, Arrasyid Indra N, Asih Tri Rachmi Noermijati, Noermijati Pratiwi Sthephani, Pratiwi Prayoga, I Wayan Eka Putra Puspitasari, Shinta Dwi Puspitasari, Vicky Rachman, Lutfi Restantin, Riris Linda Sadewo, Ageng Bagus Setijowatie, Eva Diah Silvia Shinta Devi Simanungkalit, Sylvia Kitty Tita Hariyanti Yudha Rose Satiti, Yudha Rose Yunita, Eva