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All Journal JMM (Jurnal Masyarakat Mandiri) Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Mantik Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Ekonomi Efektif International Journal on Social Science, Economics and Art Kontigensi: Jurnal Ilmiah Manajemen Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat International Journal of Applied Finance and Business Studies ProBisnis : Jurnal Manajemen Jurnal HUMMANSI (Humaniora, Manajemen, Akuntansi) Jurnal Pengabdian Masyarakat Waradin Sewagati: Jurnal Pengabdian Masyarakat Indonesia Jurnal Visi Manajemen (JVM) Literacy : International Scientific Journals of Social, Education, Humanities Media Bina Ilmiah Journal of Business Management and Economic Development Alkhidmah: Jurnal Pengabdian dan Kemitraan Masyarakat Majority Science Journal International Journal of Economics, Business Management and Accounting Jurnal Ilmiah Pariwisata International Conference on Digital Advanced Tourism, Management, and Technology
Aswan, Mukhamad Kholil
Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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Journal : International Conference on Digital Advanced Tourism, Management, and Technology

 1 
The Influence Of Service Quality, Facilities, And Location On Customer Satisfaction At Pushup Coffee Semarang Clarisa Cristabel Rich Yunianto; Mukhamad Kholil Aswan
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 2 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i2.93

Abstract

This study aims to determine the effect of service quality, facilities, and location on customer satisfaction at Pushup Coffee Semarang. This research is research using quantitative methods carried out in Semarang City. The research population is consumers of Pushup Coffee Semarang, where the population is 15,445 people. Samples were taken using accidental sampling technique, and data was collected using a questionnaire. The results of the research show that: (1) Service quality variables have a positive effect on consumer satisfaction by obtaining a constantan coefficient value of 0.371. (2) The facility variable has a positive effect on consumer satisfaction by obtaining a Constantan coefficient value of 1.096. (3) The location variable has a negative effect on consumer satisfaction by obtaining a constantan coefficient value of – 690.
The Influence Of Service Quality And Customer Satisfaction On Consumer Loyalty At Mondo Gelato Semarang Maulidia Zakka Mustika; Mukhamad Kholil Aswan
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 1 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i1.94

Abstract

This study was conducted to analyze the effect of service quality and consumer satisfaction in Mondo Gelato Semarang and its impact on consumer loyalty in Mondo Gelato Semarang. This study uses convenience sampling with 105 respondents Mondo Gelato Semarang consumers who have made purchases more than 2 times. The analysis method used in this study is multiple linear regression analysis to determine the intervening variables. The findings of this study showed that the quality of Service and consumer satisfaction significantly affected consumer loyalty by 0.813. The variable quality of Service significantly affects consumer loyalty of 0.237, and the variable consumer satisfaction significantly of 0.576.
The Influence Of Product Price And Quality On Consumer Satisfaction In Local Clothing Brand In Indonesian E-Commerce : Case Studyin The City Of Semarang Mukhamad Kholil Aswan
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 1 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i1.134

Abstract

This research aims to see the influence of price and product quality on consumer satisfaction with local clothing brands in Indonesian e-commerce in the city of Semarang. Partially analyzing the influence of price on consumer satisfaction, analyzing the influence of product quality on consumer satisfaction. simultaneously analyzing price and product quality on consumer satisfaction. Descriptive analysis and multiple linear analysis were also used in this research. Descriptive analysis of each variable item. Multiple linear test analysis looks at the overall impact of the independent variable and dependent variable. This research data uses a questionnaire with a sample size of 100 respondents spread across all cities in Semarang. The sampling technique is convenience sampling.The results of the partial analysis can be concluded that there is a positive and significant influence between the price variable on consumer satisfaction. There is a positive and significant influence of product quality variables on consumer satisfaction. The results of simultaneous or joint analysis show a significant influence between price and product quality variables on consumer satisfaction. Competitive prices and good product quality will provide consumer satisfaction with local clothing brands in Indonesian e-commerce in the city of Semarang.
Co-Authors Amini, A'lamuna Yustika Aurilia Triani Aryaningtyas Bayu Ade Prabowo Bima Prahar Adilase Clarisa Cristabel Rich Yunianto Diterima Hasrat Niat Buulolo Edward Priya Munggaran Enik Rahayu Gana Wuntu Geba, Ayu Santrianis Gowasa, Verliyani Hardiani, Wenefrida Ardhian ayu Hastuti, Tri Puji Hendri Kurniawan, Hendri Hermawan, Dhanang Kristiani Fatmawati Dakhi Lauhiyah, Lauhiyah Lugu Nustiani Maulidia Zakka Mustika Nina Mistriani Nofa Mutiara Fortuna Nugraheni, Krisnawati Setyaningrum Pranoto Pranoto Pujowati, Endang Sri Eko Ray Octafian Rifki A. Rachman Satato, Yuniarto Rahmad Septa Intiar Sugiyati, Eka Octa Amelia Suparwata, I Nengah Syaefullah, Muhammad Syamsul Hadi Syamsul Hadi Syamsul Ph.D M.A. Hadi Tafan Yunior Satato Thoriq , Naufal Tutik Tutik Tuwuh Adhistyo M.Par SE Wijoyo Umar Abdul Jabbar Verliyani Gowasa Yuliamir, Henry