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All Journal JURNAL MANAJEMEN DAN BISNIS INDONESIA JIAI (Jurnal Ilmiah Akuntansi Indonesia) Jurnal Pengabdian Masyarakat IPTEKS JUSTINDO (Jurnal Sistem dan Teknologi Informasi Indonesia) Kontribusia : Research Dissemination for Community Development Jurnal Inovasi Penelitian Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Cafetaria Journal of Community Development BIOS : Jurnal Teknologi Informasi dan Rekayasa Komputer AL-UMRON: Jurnal Pengabdian kepada Masyarakat Jurnal Aplikasi Sistem Informasi dan Elektronika Jurnal Penelitian Teknologi Informasi dan Sains Jurnal Pengabdian Masyarakat Manage JUSTINDO (Jurnal Sistem dan Teknologi Informasi Indonesia) Proceeding of International Conference on Social Science and Humanity
Zakiyyah, Amalina Maryam
Universitas Muhammadiyah Jember
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Nursing Public Health Social Sciences Other

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THE ROLE OF INNOVATION WORK BEHAVIOR IN MEDIATING SOCIAL SUPPORT AND WORK ENGAGEMENT ON SIDEDIWASDA OPERATOR PERFORMANCE Wicaksono, Prayogi; Arik Susbiyani; Amalina Maryam Zakiyyah
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.214

Abstract

Objective: The implementation of public service innovations is a pivotal step towards enhancing governance effectiveness. This study examines the role of social support, work engagement, and innovative work behavior (IWB) in improving the performance of operators using the SIDEDIWASDA application in Banyuwangi Regency. Despite its potential, challenges in optimizing application utilization indicate performance gaps among operators. This study aims to analyze the direct and indirect effects of social support and work engagement on operator performance, mediated by IWB. Method: Using a quantitative descriptive and verifiable approach, data were collected from 124 respondents through purposive sampling. The analysis utilized the Structural Equation Model (SEM) with WarpPLS. Results: Results indicate that social support and work engagement have significant direct effects on operator performance, with path coefficients of 0.298 and 0.249, respectively (p = 0.001). Both variables also significantly influence IWB (0.394 and 0.384, p = 0.001). Furthermore, IWB significantly enhances performance (0.346, p = 0.001) and mediates the effects of social support (0.136, p = 0.014) and work engagement (0.133, p = 0.016) on performance. Novelty: This study concludes that fostering innovation behaviors through supportive work environments and engaged employees enhances operator performance. It recommends continuous capacity-building programs and collaborative work cultures to maximize application effectiveness and deliver superior public services.
Co-Authors Achmad David Mico agus milu susetyo Aliya, Ikfina Himmati Arifianto, Deni Arik Susbiyani Dimas Pradana Dody Wahyu Wirawan Elok Rahmawati Fitriyah, Nur Qodariyah Ginanjar Abdurrahman Hanif Mohammad Al Rosyid Jekti Rahayu Mochamad Rochmadoni Moh. Firdaus Mukti Sintawati Munadi Munadi Nailatul Ilmi Nafi'ah Nursaid Nurul Qomariah Oktavianto, Hardian Rahman, Miftahur Riyanto Setiawan Sinta Bella Criska Teguh Mutawaffi H.F. Triawan Adi Cahyanto Ulya Anisatur R Ulya Anisatur Rosyidah Umilasari, Reni Wicaksono, Prayogi Yayah Ikhda Nevia Zaenab Kurnia