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All Journal JMM17: Jurnal Ilmu Ekonomi dan Manajemen Competence : Journal of Management Studies (Kompetensi : Jurnal Studi Manajemen) The Spirit of Society Journal : International Journal of Society Development and Engagement Jurnal Abadimas Adi Buana Majalah Ekonomi Conference on Innovation and Application of Science and Technology (CIASTECH) JPEKBM (Jurnal Pendidikan Ekonomi, Kewirausahaan, Bisnis dan Manajemen) Prosiding Konferensi Nasional PKM-CSR Jurnal Manajerial Bisnis Journal of Islamic Management
Chandra Kartika
Universitas Wijaya Putra
Agriculture, Biological Sciences & Forestry Humanities Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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PENGARUH KUALITAS PELAYANAN DAN LOKASI TERHADAP KEPUASAN PELANGGAN PADA ROLAG CAFE DIPONEGORO SURABAYA Nano Gunawan; Chandra Kartika
JMM17 : Jurnal Ilmu ekonomi dan manajemen Vol 5 No 01 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (119.586 KB) | DOI: 10.30996/jmm17.v5i01.1709

Abstract

This research is meant to examine the influence of service quality, price, and place to thecustomer satisfaction at Cafe Rolag Diponegoro Surabaya. The population of thisresearch is all customers who have ever visited at Cafe Rolag Diponegoro Surabaya. Theresearch samples has been obtained by using accidental sampling method. In according tothe predetermined criteria 100 respondents who have ever visited Cafe Rolag DiponegoroSurabaya have been selected as samples. The analysis method has been carried out byusing multiple linear analysis with SPSS application .The result of the model feasibilitytest which has been done by using F test has concluded that the research model is feasibleto be used for the following analysis. Meanwhile the result of hypothesis t test (partial)shows that service quality has significant influence to the customer satisfaction.And placehas significant influence to the customer satisfaction.Keywords: Service quality, place, and customer satisfaction.
PENGARUH STANDARD PRODUCT, QUALITY ASSURANCE, COMPETITIVE PRICE DAN DELIVERY ON TIME TERHADAP KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN PRODUK BETON PRACETAK (STUDI KASUS DI PT. TJAKRINDO MAS – GRESIK ) Chandra Kartika
Kompetensi (Competence : Journal of Management Studies) Vol 10, No 1 (2016): APRIL
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (447.697 KB) | DOI: 10.21107/kompetensi.v10i1.3420

Abstract

This study aims to provide answers to most of its customers on issues concerning the relationship Standard Product, Quality Assurance, Competitive Deliverity On Time, On Time Delivery and given to the customer's manufacturing company in Gresik, because by observation and measurement beyond the more value-value which fell on the dimensions of Quality of Products at the Company's manufacturing Gresik, the more a complaint arising from the customer relationship product quality and quality asurance and competitive price and delivery of products supplied to the customer, so that the level of satisfaction and loyalty pelangganpun influence, and therefore researchers will examine the issue very krausal to increase the level of relationship satisfaction and loyalty in a manufacturing company, especially customers in manufacturing each and will test Model linkage of demensi Product, Quality Assurance, Competitive Deliverity On Time, And Delivery On Time to customer satisfaction and loyalty, First to determine the dimensions of the relationship marketing with mengkomper the existing situation in the company is manufacturing so as to improve its quality by way of the formation of a character customer to feel a service, the development of information systems related to marketing, education to corporate customers on product quality and Quality Assurance, Competitive Deliverity On Time And On Time Delivery in the company. and collect primary and secondary data through observation, surveys, questionnaires. Second to provide a refinement of the concept of dimensional analysis with regard to product quality and Quality Assurance, Competitive Deliverity On Time And On Time Delivery, with an increase in marketing services and marketing model building as well as provide an improved dimensional marketing. Implementation of the method applied is to use the sample size in this study were 100 respondents drawn from the customers who had come in the company to the place specified in the research study, namely in Gresik Manufacturing Company. This study used quantitative analysis through the method of analysis approaches explanatory or descriptive research, statistical path analysis, multiple linear regression and using the software SPSS for Windows 20.0, and IBM amous of an invention is expected to find a positive outcome and can describe the level of product quality better and certainty of variables Product, Quality Assurance, Competitive Deliverity On Time, On Time Delivery and clear in order to help improve the level of customer satisfaction and loyalty company's manufacturing in PT. Tjakrindo Mas Gresik.
PENGARUH ENTREPRENEURIAL ORIENTATION, CULTURE ORGANIZATION INTERNAL FACTOR TERHADAP PERFORMANCE ORGANIZATION MELALUI CORPORATE ENTREPRENUERSHIP CAPABILITY PADA UMKM BATIK TULIS DI JAWA TIMUR Chandra Kartika
Kompetensi (Competence : Journal of Management Studies) Vol 11, No 1 (2017): APRIL
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (408.32 KB) | DOI: 10.21107/kompetensi.v11i1.3656

Abstract

This research aims to provide a paradigm change creative businessmen in order to develop business in the manage well with using some variables entrepreneurial orientation, culture organization, internal factor in increasing permormance organization through corporate entrepreneur capability and can increase the level of a large proportion of with the development of entrepreneurial character on the whole community of  UMKM Batik in East Java. Researchers attempting to help to resolve the problems that the economy is still not Optimal yet on the community of UMKM Batik in East Java and an increase in the creative economy that synergy in improve business kinierja in an organization of UMKM Batik in East Java, so that the income level of UMKM Batik in the lands around East Java can rise again. Researchers took samples around 100 people entrepreneurs who have a business UMKM Batik in East Java and using the methods of quantitative analysis and using the appliance  SEM AMOUS analysis and location is specified in the researchers,) is expected to found a positive result against the business development of  UMKM Batik and can help the sales profit level and can improve the level of technology used by entrepreneurs and increase the level of community welfare UMKM Batik in East Java. And to increase the performance of the organization of UMKM Batik in East Java.
ANALISIS EVALUASI PERBANDINGAN SISTEM PEMBERIAN KREDIT SEBELUM DAN SETELAH PANDEMI COVID-19 Buhari Buhari; Chandra Kartika; Sayekti Suindyah
JPEKBM (Jurnal Pendidikan Ekonomi, Kewirausahaan, Bisnis dan Manajemen) Vol 5, No 2 (2021): JPEKBM (DESEMBER,2021)
Publisher : STKIP PGRI Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32682/jpekbm.v5i2.2220

Abstract

Tujuan penelitian ini untuk mendeskripsikan mekanisme dan sistem evaluai pemberian kredit pemberian kredit di PT. Bank BPR Jatim. Jenis penelitian adalah studi kasus, yaitu penelitian terhadap suatu obyek pada kurun waktu tertentu dalam sebuah perusahaan, dalam hal ini penulis meneliti suatu sistem pemberian kredit yang dilaksanakan atau diterapkan pada PT. BPR Jawa timur. Berdasarkan hasil penelitian yang dilakukan Mekanisme penyaluran kredit dan pembiayaan sesuai dengan peraturan yang berlaku, diantaranya; penurunan suku bunga kredit; perpanjangan jangka waktu kredit; pengurangan tunggakan bunga kredit; pengurangan tunggakan pokok kredit; penambahan fasilitas kredit; dan/atau konversi kredit menjadi penyertaan modal sementara. Evaluasi Sistem Pemberian Kredit Pada PT. BPR Jawa Timur pasca covid 19 Praktik pembiayaan  sebelum pandemi covid-19 dan saat pandemi covid-19 tidak ada perubahan atau perbedaan dalam persyaratan maupun besar kecilnya pembiayaan.Namun semenjak pandemi covid-19. Penyelesaian kredit macet yaitu rescheduling, reconditioning, restructuring. Dimana pihak nasabah mengajukan permohonan untuk diberikan solusi melalui proses revitalisasi yang dilakukan dengan cara rescheduling dianggap sangat efektif dikarenakan nasabah dapat langsung merasakan kebijakan tersebut.
MODEL KETERKAITAN VARIABEL TRUST IN BRAND TERHADAP BRAND LOYALITY MELALUI REINFORCES COMMITMENT (Studi Kasus Pada Perusahaan Semen PT. Holcim Indonesia Jawa Timur ) chandra kartika
Majalah Ekonomi Vol 21 No 1 Juli (2016)
Publisher : Fakultas Ekonomi Universitas PGRI Adi Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (561.722 KB)

Abstract

ABSTRACT This study aims to provide most of the answers to the problems of the interrelationships customers Trust In Brand dimension given to the Manufacturing Company, due to the manner of observation and measurement beyond the more value-value that fell on the dimensions of Trust In Brand in Cement Company PT. Holcim Indonesia, a growing number of complaints arising from its customers about the relationship of trust acquired customers decreased, so the loyalty level pelangganpun influence, therefore the researchers will examine the issue very krausal to increase the level of relationship Trust In Brand and to increase the value of loyalty and through commitment to customers, mainly in manufacturing companies precisely in PT. Holcim Indonesia and will examine the influence of Trust In Brand to influence brand loyalty through Reinforces Commitment. Samples in this study of 144 respondents drawn from the Customer associated with cement products from 2 cities research has been determined in the study of Surabaya and Malang. This study used quantitative analysis and qualitative approaches analysis method using the analysis technique SEM amous versions of 20:00 on a findings are expected to be found positive results and can describe the level of Trust In Brand is further improved and certainty in order to help improve the level of Trust In Brand against Brand Customer Loyalty through Reinforces Commitment to the Cement Manufacturing Company PT. Holcim Indonesia. Key Word : Trush In Brand, Brand Loyality, Reinforces Commitment
PENGARUH BRAND AWARENESS AND MEDIA ADVERTISING SEMEN GRESIK DALAM UPAYA MEWUJUDKAN SATISFACTION CUSTOMER DAN CUTOMER LOYALTY PT. SEMEN INDONESIA TBK - GRESIK chandra kartika; Soenarmi Soenarmi
Majalah Ekonomi Vol 21 No 2 Desember (2016)
Publisher : Fakultas Ekonomi Universitas PGRI Adi Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1456.576 KB)

Abstract

Abstrak Penelitian ini bertujuan untuk memberikan perubahan paradigma pembisnis agar dapat mengembangkan Brand Awareness dan mengamati media advertising dalam upaya meningkatnya kepuasan dan timbulnya loyalitas pelanggan di Perusahaan Semen Gresik secara fenomenal sering kali turunnya tingkat kepuasan dan loyalitas pelanggan diakibatkan turunnya brand awarness pada produk Semen Indonesia dan Peneli mengambil sampel sebanyak 100 responden untuk dijadikan bahan penelitian agar dapat membantu perusahaan PT. Semen Indonesia lebih berkembang lagi. Penelitian ini menggunakan Path Analysis dan mengggunakan SAM Amous Ver.21 diharapkan dalam penelitian agar dapat menemukan permasalahan yang sangat krusual khususnya di bidang marketing dan dapat memberikan masukan kepada perusahaan Semen Indonesia. Dan berharap penelitian ini dapat membantu perusahaan meningkatkan kepuasan dan loyalitas serta dapat mempertahankan merek yang sudah melekat di benak konsumen. Kata Kunci : Brand Awareness, Media Advertising, Satisfication,Customer Loyalty Abstract This study aims to provide a paradigm shift pembisnis in order to develop brand awareness and observing media advertising in an effort increasing the satisfaction and the emergence of customer loyalty in the company Semen Gresik phenomenally often lower levels of customer satisfaction and loyalty due to the decline in brand awareness on products Cement Indonesia and research in taking a sample of 100 respondents to be used as research material to help companies PT . Semen Indonesia grow even more. This study used path analysis and use traditional SAM Ver.21 amous expected in research to find a very krusual problems , especially in the field of marketing and can provide input to the Indonesian cement company . And hopes that this research can help companies increase customer satisfaction and loyalty , and can maintain a brand that has been embedded in the minds of consumers . Key Word : Brand Awareness, Media Advertising, Satisfication,Customer Loyalty
MODEL KETERKAITAN BRAND CHARACTERISTIC, COMPANY CHARACTERISTIC, CONSUMER CHARACTERISTIC (TRUST IN BRAND) TERHADAP BRAND LOYALTY MELALUI REINFORCES COMMITMENT (Studi Kasus Pada Perusahaan Semen PT. Holcim Indonesia di Jawa Timur Perwakilan Cabang Jawa Timur) chandra kartika; Hendrik Rizqiawan
Majalah Ekonomi Vol 22 No 1 Juli (2017)
Publisher : Fakultas Ekonomi Universitas PGRI Adi Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (625.067 KB)

Abstract

This study aims to provide most of the answers to the problems of the interrelationships customers Trust In Brand dimension given to the Manufacturing Company, due to the manner of observation and measurement beyond the more value-value that fell on the dimensions of Trust In Brand in Cement Company PT. Holcim Indonesia, a growing number of complaints arising from its customers about the relationship of trust acquired customers decreased, so the loyalty level pelangganpun influence, therefore the researchers will examine the issue very krausal to increase the level of relationship Trust In Brand and to increase the value of loyalty and through commitment to customers, mainly in manufacturing companies precisely in PT. Holcim Indonesia and will examine the influence of Trust In Brand to influence brand loyalty through Reinforces Commitment. Samples in this study of 144 respondents drawn from the Customer associated with cement products from 2 cities research has been determined in the study of Surabaya and Malang. This study used quantitative analysis and qualitative approaches analysis method using the analysis technique SEM amous PLS versions of 5.00 on a findings are expected to be found positive results and can describe the level of Trust In Brand is further improved and certainty in order to help improve the level of Trust In Brand against Brand Customer Loyalty through Reinforces Commitment to the Cement Manufacturing Company PT. Holcim Indonesia Key Word : Trush In Brand, Brand Loyalty, Reinforces Commitment
PENGARUH SERVICESCAPE, QUALITY COMMUNICATION SERVICE DAN TRUST CUSTOMER TERHADAP CUSTOMER SATIFACTION DAN DAMPAKNYA PADA RELATIONSHIP INTENTION NASABAH BANK SYARIAH DI SURABAYA Chandra Kartika; Soenarmi Soernami
Conference on Innovation and Application of Science and Technology (CIASTECH) CIASTECH 2019 "Inovasi Cerdas dan Teknologi Hijau untuk Industri 4.0"
Publisher : Universitas Widyagama Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (373.319 KB)

Abstract

Rendahnya penetrasi bank syariah di Indonesia yang hanya sebesar 5,86% dari total jumlah penduduk cukup meresahkan regulator perbankan Indonesia. Meskipun memiliki prospek penduduk muslim sebesar 86% lebih dari dua ratus enam puluh juta warga negara indonesia namun peningkatan dari tahun ke tahun tidak cukup signifikan. Penelitian ini bertujuan untuk mengamati dan mengkaji variabel-variabel dalam keputusan nasabah untuk tetap menjadi nasabah perbankan syariah, Populasi adalah nasabah bank syariah di Surabaya, sifatnya yang fluktuatif, dengan sampel dari populasi menggunakan metode aksidental dipadukan dengan metode bootstraping pada program WarpPLS 5.0. Hasil penelitian ini bahwa  variabel servicescape berpengaruh signifikan, baik terhadap Customer Satisfaction maupun relationhsip intention. Sedangkan variabel Trust Customer berpengaruh namun tidak signifikan terhadap Customer Satisfaction dan Relationship Intention. Customer Satisfaction nasabah berpengaruh terhadap variabel Relationship Intention.
Feasibility Assistance for Housing Project Development Progress Veronika Nugraheni Sri Lestari; Gitta Aulia Putri Kharismanda; Chandra Kartika; Nurmawati Nurmawati
THE SPIRIT OF SOCIETY JOURNAL : International Journal of Society Development and Engagement Vol 5 No 2 (2022): March 2022
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/scj.v5i2.1790

Abstract

Technological developments and monetary development request an expansion in the quality and nature of Human Resources who are solid, gifted and prepared to work. Hence, it is important to make a procedure for delivering dependable, gifted and prepared to work who can apply their insight and abilities in the field of work which at last can diminish joblessness rate in a country. Housing planning and development which is engaged in housing project development requires the feasibility of the progress of the housing project development process. This is carried out from the stage of land acquisition, construction, to housing marketing. The result of this study demonstrates that Skills in making reports or projects should be improved by going to preparing or non-formal training in the field of bookkeeping and PC applications. Then, at that point, while encountering issues in carrying out the lodging program help, we want to ask different representatives who are really understanding or more senior so the work can be finished appropriately. In helping the lodging progrees, every individual is expected to have high liability, meticulousness, exactness, trustworthiness, tolerance and reliability for every relegated undertaking and occupations, and furthermore that discipline in observing and agreeing with guidelines and time discipline is our obligation so the given errand can be finished appropriately and on schedule
USAHA KECIL KRUPUK IKAN GABUS DI DUSUN KAUMAN SURABAYA Chandra Kartika; Chamariyah; Rena Febrita Sarie
Jurnal Abadimas Adi Buana Vol 6 No 01 (2022): Jurnal Abadimas Adi Buana
Publisher : LPPM Universitas PGRI Adi Buana Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/abadimas.v6.i01.a5901

Abstract

The purpose of this PPM activity is to help business actors of Krupuk Ikan Gabus SME Partners to provide understanding to business actors about the factors supporting business activities, namely legality and business management factors so that business activities carried out are not only profit-oriented, but business activities can continue to develop in the future by paying attention to and applying supporting factors for business activities. The specific objectives are: so that partners of Krupuk Ikan Gabus Products can earn income from the results of the products they make in order to be able to work on the economy with maximum achievements in accordance with the problems or problems that partners do. Furthermore, in order to be able to raise the level of his life in living his life. The target of this PPM Activity at this Snakehead Fish Product Partner is to make Employee SOPs, training on making Simple Financial reports, Making new Krupuk Packaging, Helping Digital Marketing so that income increases, Coaching and training employees for hygenic product production, training and coaching on management in good inventory and business management, helping to make logos, media banners and pamlets for advertising. The method implemented in this Community Empowerment Program is through business mentoring techniques including partner mindset coaching, business capital assistance online marketing training, training and financial report coaching, product promotion assistance, quality and quality snakehead fish krupuk production assistance, business management training, and training on selecting the most desirable krupuk flavors. The results of the Community Empowerment Program activities significantly increased the income and productivity of this group of community partners higher before, significantly understanding the business knowledge well, starting from good production, very fast sales and digital marketing as well as improvements in hygenic science in the management of these krupuk products.
Co-Authors Buhari Buhari Chamariyah Devita Anggraeni Gitta Aulia Putri Kharismanda jurnalpps pps Lilik Suhariningsih Nanang Qosim Nano Gunawan Nugroho Mardi Wibowo Nurmawati Nurmawati NURUL KHOTIMAH Riduwan Riduwan Rudiatno rudiatno Sarie, Rena Febrita Sayekti Suindyah D Soenarmi Soenarmi Soenarmi Soernami Teguh Phambudi Pratomo Veronika Nugraheni Sri Lestari Yundari, Yundari