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All Journal JURNAL BISNIS STRATEGI Jurnal Studi Manajemen Organisasi Diponegoro Journal of Management Management Analysis Journal Jurnal Ilmiah Ekonomi Islam SEIKO : Journal of Management & Business Jurnal Samudra Ekonomi dan Bisnis Journal of Education, Humaniora and Social Sciences (JEHSS) International Journal of Economics, Business and Accounting Research (IJEBAR) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Entrepreneurship Research International Journal of Science and Society (IJSOC) Edukasia: Jurnal Pendidikan dan Pembelajaran Research Horizon Economic and Business Horizon
I Made Bayu Dirgantara
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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Journal : Jurnal Studi Manajemen Organisasi

 1 
ANALISIS PENGARUH KUALITAS PELAYANAN, KEADILAN PELAYANAN DAN KENYAMANAN PELAYANAN TERHADAP HUBUNGAN PERILAKU PELANGGAN SERTA DAMPAK PADA NIAT MEMBELI ULANG Mertiany Putri Hadrianti; I Made Bayu Dirgantara
JURNAL STUDI MANAJEMEN ORGANISASI Vol 16, No 1 (2019)
Publisher : Faculty of Economics and Business | Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (459.033 KB) | DOI: 10.14710/jsmo.v16i1.39178

Abstract

This study aims to analyze the effect of service quality, service fairness and service convenience on repurchase intentions, with customer engagement behavior as a mediating variable and make Starbucks Coffee Indonesia the object of this study. The variables used in this study are service quality, service fairness and service convenience as independent variables, customer engagement behavior as mediating variables and repurchase intentions as dependent variables. The research population is customers who have made purchases of Starbucks products at least once. The number of samples used was 130 respondents. This research uses Structural Equation Model (SEM) analysis technique using AMOS 22 analysis tool. The results of this study indicate that service quality has a negative effect on customer engagement behavior, service justice has a positive and significant effect on customer engagement behavior, service convenience has a negative effect on customer engagement behavior and customer engagement behavior has a positive and significant effect on repurchase intentions.
PERBANDINGAN INSTRUMEN KUANTITATIF UNTUK MENGUKUR KUALITAS LAYANAN Mirwan Surya Perdhana; Rizal Hari Magnadi; I Made Bayu Dirgantara; Erman Denny Arfinto
JURNAL STUDI MANAJEMEN ORGANISASI Vol 14, No 1 (2017)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (131.277 KB) | DOI: 10.14710/jsmo.v14i1.15669

Abstract

Tujuan dari penelitian ini adalah untuk meninjau kembali instrumen-instrumen kuantitatif yang dapat digunakan peneliti untuk mengukur kualitas layanan. Pencarian literatur dilakukan dengan menggunakan layanan penyedia database akademik terkait instrumen pengukuran kualitas layanan yang tersedia bagi berbagai sektor. Pencarian literatur berfokus terhadap instrumen yang dapat dilakukan untuk mengkuantifikasi instrumen yang memiliki rekam jejak penggunaan di organisasi. Untuk setiap instrumen, penelitian ini melakukan perbandingan kritis terhadap dimensi kualitas layanan, skala pengukuran yang digunakan, contoh penerapan, serta keunggulan dan kekurangannya. Terdapat beberapa alternatif instrumen untuk mengukur kualitas layanan yang dapat dipakai oleh peneliti, dengan atau tanpa melakukan modifikasi terhadap butir-butir pertanyaan dalam kuesioner. Pemilihan kuesioner mana yang akan digunakan dapat diputuskan oleh peneliti/tim peneliti atau berdasarkan dari tujuan penelitian.
PENGETAHUAN MENDAUR ULANG SAMPAH RUMAH TANGGA DAN NIAT MENDAUR ULANG SAMPAH I Made Bayu Dirgantara
JURNAL STUDI MANAJEMEN ORGANISASI Vol 10, No 1 (2013)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (282.682 KB) | DOI: 10.14710/jsmo.v10i1.5572

Abstract

Waste segregation done at the production point to ensure higher material recycling, one frequently use attemp to ensure the effort is by encouraging waste segregation at household level. In fact household participation in recycling is low therefore the research on factor that encourage household involvement on their waste segregation or waste recycling is arrouse. Oskamp et al. (1991) stated that specific recycling knowledge is more related to recycling intention compare to general environmental knowledge issues. This research will analyze causal relationship between waste recycling knowledge with waste segregation intention. Method apply is experimental method. Result with t-test shows that experiment done succesfully. T-test shows difference intention to segregate waste befor and after treatment applied. Household waste recycling knowledge on participant shaped from information absorb by individuals through stimulus prepared so that individuals understand completelly the benefit of household waste recycling and encorage individual household waste recycling intention. Keywords :Waste recycling knowledge, Waste segregation intention, Household participation.
Co-Authors Adi Wahyu Anggara Ahmad Fika Syauqiy Akkinta Miranda Wiguna Ardiana, Vina Ariyani, Yunita Endah Arumdani, Ratna Sekar Aryandika, Ardiaz Ajie Augusty Tae Ferdinand Aulia, Nafisa Farkhiy Ayyasy, Muhammad Zhafran Azhari, Fadhila Firdauzi Azzahra, Alifya Banneringgi, Darman Belinda, Karissa Inas Berlian, Umayya Hanif Callista Chairani Wulandari Darusuprapta, Faizal Dianti, Annisa Rahma Endigalani, Annisa Erman Denny Arfianto Fadhillah, Indah Nur Frediansyah, Willy Redzy Gultom, Henry Casandra Hakim, Fikrul Harry Soesanto Imam Nuryanto Indrian Kusuma, Gabriel Boggie Kemit, Golongan Maulida, Laila Meirani Harsasi Mertiany Putri Hadrianti Mery Noviyanti Mirwan Surya Perdhana Mualifah, Teti Mu’ammar, Naufal Nadia Aqilah, Nadia Aqilah Nugroho, Iskan Aryo Nurdianasari, Rista Nurhaliza, Putri Nurpratiwi, Embun Rahmah Pratama, Pratama Rafif Hidayatullah, Muhammad Rahmatul Husna, Rahmatul Ramadhan, Novitha Dwipermata Retno Hidayati Rizal Hari Magnadi Rizqul Anis Ruslan, Muhlis Sabilla, Sania Aurora Sanjaya, Muarif Shella Febiola Siswanto Siti Nurhidayah Soetanto, Harry Suharno, Rizki Adi Anggoro Sunggara, Alvianno Difta Wiguna, Akkinta Miranda Wulandari, Menik Yoestini Yogananda, Andrean Septa