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All Journal JURNAL BISNIS STRATEGI Journal of Indonesian Economy and Business EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Manajemen Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Scientific Journal of Reflection : Economic, Accounting, Management and Business Bisma: Jurnal Bisnis dan Manajemen JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) Martabe : Jurnal Pengabdian Kepada Masyarakat JISIP: Jurnal Ilmu Sosial dan Pendidikan Journal of Economics, Business, and Government Challenges Al-Kharaj: Journal of Islamic Economic and Business Ihsan: Jurnal Pengabdian Masyarakat Cakrawala Repositori Imwi Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) International Journal of Finance Research Komunika: Jurnal Ilmu Komunikasi Edukasia: Jurnal Pendidikan dan Pembelajaran Journal of International Conference Proceedings Abdimas Indonesian Journal International Journal of Advanced Multidisciplinary Media Riset Bisnis & Manajemen Apollo: Journal of Tourism and Business Priviet Social Sciences Journal International Journal of Asian Business and Management (IJABM) Abdimas Mandalika El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Pengabdian Masyarakat Ekonomi dan Bisnis Digital Journal of Social Work and Science Education Society Journal of Ekonomics, Finance, and Management Studies

Meirani Harsasi

Universitas Terbuka

Author-ID : 276588

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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THE INFLUENCE OF IMPLEMENTING QUALITY MANAGEMENT TOWARDS PURCHASING PERFORMANCE AND COMPETITIVE ADVANTAGE MAKING Harsasi, Meirani; Radhi, Fahmy
Journal of Indonesian Economy and Business Vol 25, No 1 (2010): January
Publisher : Journal of Indonesian Economy and Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (84.421 KB)

This study examined the effect of quality management practices on purchasingÂ performance and competitive advantage. The data were collected through questionnairesconsisting of 152 manufacturing companies in West Java, by using purposive samplingÂ method. The hypotheses were tested by using Structural Equation Modeling (SEM.)The results indicate that quality management practices in purchasing had significantÂ influence on purchasing performance, while quality performance had also significantinfluance on competitive advantage. Another finding was that quality managementÂ practices in purchasing had significant influence on the quality performance mediated bypurchasing performance.Â Keywords: quality management practices in purchasing, purchasing performance, qualityperformance, competitive advantage

WORD OF MOUTH (WOM) DALAM INDUSTRI JASA : KAITANNYA DENGAN SIKAP DAN KEMUNGKINAN MEMBELI Harsasi, Meirani
JURNAL BISNIS STRATEGI Vol 15, No 1 (2006): Juli
Publisher : Magister Manajemen, Fakultas Ekonomika dan Bisnis Undip

In buying a service, consumers often find it is difficult to choose a suitable service provider that will serve them as they are expected. This is happened because the nature of a service is intangibility so consumers can assess the quality of a service after they consume it. One easy way for consumers to obtain information about a service is by asking someone who has consumedÂ the same service before. This is called word of mouth = WOM. Some researches indicate that WOM can influence the possibility of a consumer to choose and buy a service. Furthermore, an unsatisfied consumer will tell more people about a bad service than a satisfied consumer who will tells less people about a good service. This means that someone who accepts the information especially about negative WOM will possibly not do the same service purchasing. WOM can influence the possibility of someone's intention to buy a service according to a research conducted by Charlett et al in 1995. Februadi and Kusdibyo conducted the same research in 2003 and the result showed samenessÂ to Charletrs.Â Particularly, the research also indicated that the negative WOM have a stronger influence compared to positive WOM. Therefore, service providers have to improve their service quality in many ways in order to deliver the suitable value for consumers. A service marketing strategy is needed here which difference than a product marketing strategy. In lessening the negative impact of WOM, a service provider better to conduct a service marketing covering internal marketing, external marketing, and interactive marketing.

UNDERSTANDING STUDENT EXPECTATION AND SATISFACTION TOWARS ONLINE LEARNING IN THE OPEN UNIVERSITY: A STUDY IN ARCHIPELAGIC AREA IN INDONESIA Minrohayati, Minrohayati; Anfas, Anfas; Harsasi, Meirani
BISMA: Jurnal Bisnis dan Manajemen Vol 14 No 2 (2020)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/bisma.v14i2.17650

The online tutorial is one of the learning methods used by students at the Open University (OP). One main obstacle in delivering online tutorial in OP is the accessibility of the internet, especially for the students living in archipelagic areas in Indonesia. This study aims to analyze the level of student satisfaction towards online tutorial activities at OP, especially for the Distance Learning Unit of OP Ternate that located in an archipelagic area with limited internet facilities. The population was the second-semester students come from various regions in Ternate. Research data were collected by distributing online questionnaires. The sample consisted of 24 respondents. Results showed that, in general, students were satisfied with online tutorial services. The level of student satisfaction towards internet access in the online tutorial was 96.04%, and for the aspect of presenting the learning materials, the satisfaction level was up to 100.77%. These findings indicated that student satisfaction exceeds their expectations. Furthermore, student satisfaction level towards the interaction aspect in the online tutorial was 89.92%. For the class assignment, the student satisfaction level was 97.05%. Keywords: access, assignment, learning material, online tutorial, student satisfaction

PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN PADA TOKO BUKU ONLINE UNIVERSITAS TEBUKA Minrohayati .; Meirani Harsasi; Sri Lestari Pujiastuti
Jurnal Manajemen Indonesia Vol 16 No 3 (2016)
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Universitas Terbuka (UT) adalah lembaga pendidikan tinggi di Indonesia yang melaksanakan sistem pendidikan Terbuka dan jarak jauh yang memberikan kesempatan kepada seluruh warga negara Indonesia untuk mencapai pendidikan tinggi. Penerapan sistem ini mengharuskan mahasiswa mampu untuk belajar secara mandiri dengan memanfaatkan berbagai bantuan belajar, baik melalui bantuan belajar secara tercetak maupun non cetak. UT berdiri pada tahun 1984 dan sejak saat ini, mahasiswa dapat melakukan pembelian bahan ajar (Buku Materi Pokok/BMP) melalui Unit Program Belajar Jarak Jauh (UPBJJ) yang terdapat di seluruh Indonesia. Perkembangan Teknologi Informasi dan Komunikasi saat ini menyebabkan UT berusaha untuk meningkatkan pelayanan kepada mahasiswa dengan melakukan penjualan BMP secara online yang disebut dengan Toko Buku Online (TBO). TBO merupakan sistem penjualan BMP yang dipesan langsung oleh mahasiswa melalui aplikasi TBO. Kepuasan mahasiswa menjadi hal yang penting mengingat bahan ajar cetak merupakan bahan ajar utama bagi mahasiswa. Kepuasan pelanggan merupakan salah satu kunci sukses organisasi, termasuk pendidikan tinggi dalam jangka panjang. Penelitian ini dilakukan untuk menganalisis kepuasan pelanggan TBO (mahasiswa) yang dipengaruhi oleh kualitas pelayanan. Populasi penelitian adalah semua mahasiswa UT yang melakukan pembelian bahan ajar melalui TBO. Pengumpulan data dilakukan dengan cara memberikan angket melalui email kepada responden dan dengan cara memberikan langsung kuesioner tersebut melalui UPBJJ-UT. Hasil analisis data menunjukkan bahwa 80% mahasiswa menyatakan setuju dan sangat setuju bahwa kualitas pelayanan yang diberikan sangat memuaskan. Loyalitas pelanggan dapat dibangun dengan cara membangun kualitas pelayanan yang sebaik-baiknya. Namun demikian, Universitas Terbuka dapat terus membangun kualitas pelayanan sehingga akan mendorong tumbuhnya kepuasan dan kepercayaan pelanggan.

THE INFLUENCE OF IMPLEMENTING QUALITY MANAGEMENT TOWARDS PURCHASING PERFORMANCE AND COMPETITIVE ADVANTAGE MAKING Meirani Harsasi; Fahmy Radhi
Journal of Indonesian Economy and Business (JIEB) Vol 25, No 1 (2010): January
Publisher : Faculty of Economics and Business, Universitas Gadjah Mada

This study examined the effect of quality management practices on purchasing performance and competitive advantage. The data were collected through questionnairesconsisting of 152 manufacturing companies in West Java, by using purposive sampling method. The hypotheses were tested by using Structural Equation Modeling (SEM.)The results indicate that quality management practices in purchasing had significant influence on purchasing performance, while quality performance had also significantinfluance on competitive advantage. Another finding was that quality management practices in purchasing had significant influence on the quality performance mediated bypurchasing performance. Keywords: quality management practices in purchasing, purchasing performance, qualityperformance, competitive advantage

The Effect of Work from Home (WFH) and Work Discipline on Employee Performance Through Work-Life Balance (WLB) in the Covid-19 Pandemic: Explanatory Study at BPKAD Office, Bondowoso Regency Novita Ekasari; Meirani Harsasi; Rini Yayuk Priyati; Nurul Qomariah
Journal of International Conference Proceedings Vol 5, No 1 (2022): 2022 Malang ICPM Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v5i1.1461

This study aims to empirically examine the effect of work from home and work discipline on employee performance through work-life balances during the COVID-19 pandemic. The population of this study was all employees of the Bondowoso Regency BPKAD. Collecting data using a questionnaire. The results showed an effect of work from home on employee performance. There is an influence of work discipline on employee performance. There is an effect of work from home on work-life balance. There is a disciplinary effect on work-life balance. There is an effect of work-life balance on employee performance. There is an effect of work from home and work discipline on employee performance through work-life balance.Keywords: Work from Home, Work discipline, Employee Performance, Work-Life Balance, COVID-19 pandemic.

ANALISIS PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA INOVASI: STUDI PADA PERUSAHAAN MANUFAKTUR DI JAWA BARAT Meirani Harsasi; Devi Ayuni
Media Riset Bisnis & Manajemen Vol. 9 No. 3 (2009): Media Riset Bisnis & Manajemen
Publisher : Universitas Trisakti

Total Quality Management (TOM) is a topic that is often linked to company performance. Some studies showed that TOM has influence on performance, while some others showed contrary results. This study examined the effect of TQM on innovation performance of manufacturing companies in West Java. The method of data collection was conducted through mailed questionnaires, which consist of 155 respondents using purposive sampling. Multiple regression analysis is a statistical tool that was chosen to analyze the hypotheses. The results indicated that all TQM variables had significant influence on innovation performance. Keywords: TQM, innovation performance, Ma4ufacturing companies

DETERMINAN PENINGKATAN KINERJA PEGAWAI: ANALISIS PENGARUH GAYA KEPEMIMPINAN, PELATIHAN, DAN MOTIVASI EKSTRINSIK Diyas Timor Purnawan; Yohanes Joni Pambelum; Meirani Harsasi
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 6 No. 2 (2023): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v6i2.655

This study aims to analyze the effect of situational leadership style and training on employee performance and the influence of extrinsic motivation as a mediating variable. The sample used in this study was 75 employees of the National Narcotics Agency within the West Nusa Tenggara Province. The data collection technique used is to use a questionnaire that has been tested for validity and reliability, further tested using path analysis. The results of the hypothesis test with the SmartPLS 3.0 application showed several findings, including: Situational leadership style has a positive and significant effect on employee performance, Training has a positive but not significant effect on employee performance, Extrinsic motivation has a positive and significant effect on employee performance, Situational leadership styles have a positive and significant effect on extrinsic motivation. Training has a positive and significant effect on extrinsic motivation. Situational leadership style through extrinsic motivation has a positive and significant effect on employee performance, and Training through extrinsic motivation has a positive and significant effect on employee performance

EKSPLORASI NILAI PRODUK ERGO-IKONIK PADA UMKM DI PULAU DUA KEPEMILIKAN NEGARA REPUBLIK INDONESIA DAN KERAJAAN MALAYSIA Andriyansah Andriyansah; Meirani Harsasi; Ami Pujiwati; Ginta Ginting; Zainur Hidayah; Andi Sylvana; Irmawaty Irmawaty; Mohamad Nasoha; Nenah Sunarsih; Imas Maesaroh; Rini Subekti; Elisabeth Ria Viana Praningtyas
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 6, No 5 (2023): martabe : jurnal pengabdian kepada masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v6i5.1734-1739

Tujuan kegiatan pengabdian kepada masyarakat untuk mengimplementasikan ilmu dan pengetahuan di perguruan tinggi yang dimiliki oleh masing-masing dosen. Kegiatan ini dengan harapan dapat diterapkan oleh masyarakat,khususnya masyarakat yang bergerak dalam bidang usaha UMKM guna meningkat kinerja dari UMKM yang efeknya akan meningkatkan pendapat dan kesejahteraan perekomian. Permasalahan yang dihadapi mitra adalah modal usaha akibat badai pandemi, sumber daya manusia yang mempunyai kemampuan untuk menerapkan teknologi, kualitas signal menjadi permasalahan untuk pemasaran digital. Metode pelaksanaan adalah pada dosen memberikan bimbingan teknis, kesempatan kepada UMKM untuk berdiskusi dan presentasi terkait usaha yang telah dilakukan. Kegiatan pengabdian ini dilakukan dalam Forum Group Discussion (FGD) sehingga peserta dan narasumber dapat berdiskusi saling memberikan pendapat dan rekomendasi terhadap permasalahan dan solusi untuk meningkatkan penjualan produk. Solusi yang ditawarkan dengan menerapakan konsep nilai produk ergo-ikonik, konseip yang dapat meningkatkan penjualan mereka dengan memberikan nilai nyaman berkarakter atau beridentitas dari daerah atau pulau Sebatik. Pemerintah Pusat harus intervensi untuk pengembangan SDM dan Kualitas Produk sebagai bentuk kepemilikan pulau yang dimiliki oleh dua negara

The influence of job analysis and Job enlargement on employee performance with work engagement as an intervening variable among Generation Z working in the Financial Services Industry in Surabaya. Elizabeth Linggawati; Meirani Harsasi; Anita Maharani
Priviet Social Sciences Journal Vol. 3 No. 7 (2023): July 2023
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v3i7.218

This study focuses on discussing the influence of job analysis and job enlargement on employee performance, as well as the influence of work engagement as an intermediary variable between job analysis, job enlargement, and employee performance among Generation Z employees working in the financial services industry in Surabaya. Data collection was conducted using online questionnaires, from which 164 respondents were eventually gathered. The collected data was analyzed using the PLS-SEM approach and using Smart PLS 4 software. From the analysis, it was found that job analysis has a positive but not significant effect on employee performance, job enlargement has no effect on employee performance, there is no influence whatsoever of work engagement between job analysis and employee performance, and there is no influence whatsoever of work engagement between job enlargement and employee performance.

Co-Authors Ahsla Nauli Dinanti Sianipar Ami Pujiwati Ana Sriekaningsih Andi Mulyana Andi Sylvana Andriyansah . ANDY MULYANA Anfas, Anfas Angga Pradika, Alfian Anita Maharani Anita Maharani Anita Maharani Aprihatiningrum Hidayati Arif, Nina Fapari Arthur Sitaniapessy Br Ginting , Emmi Brayen Prastika Dwiputra Budiman, Rahmat Daru Asih Deni Rusmawati Agustin Devi Ayuni Diyas Timor Purnawan Dwi Lestari Dwi Rahmawati Elisabeth Ria Viana Praningtyas Elizabeth Linggawati Elli Rahmawati Erni Ernawati Fahmy Radhi Fahmy Radhi Faridah Iriani Ginta Ginting Ginta Ginting Ginta Ginting, Ginta Hapzi Ali Hidayah, Zainur I Made Bayu Dirgantara I WAYAN SUDIANA Irmawaty Irmawaty Isbandriyati Mutmainah Kabul Wahyu Utomo Kadir, Irma Khaerul Anam Khurniawan, Arie Wibowo Kurnia Endah Riana Kurniawati Kurniawati Laksana, Komang Agus Rudi Indra Latif, Sahraman D. Hadji M. Azwar Anas M. Irfani Hendri Maesaroh, Imas Mario Aditya Prasetyo Minrohayati . Moh Zubaedi Moh. Muzamil Munawir Sajali Siregar Nanang Victor Hambali Nasoha, Mohamad Nenah Sunarsih Norhamida, Hana Novita Ekasari Nugraheni, Novita Nurlaila Nurlaila Nurul Qomariah Olivia Idrus Rahmat Budiman Rangkuti, Samsiah Ratno Purnomo Riady, Yasir Riana, Kurnia Endah Rini Subekti Rini Subekti Rini Yayuk Priyati, Rini Yayuk Rizqul Anis Sahnaz Ubud Samuel, Yosua Pardamean Shine Pintor Siolemba Patiro Silvanus Ilvan Somak Sri Langgeng Ratnasari Sri Lestari Pujiastuti Stefani M. A. A. Koesanto SULTAN, ZULKIFLI Sylvana, Andi Tams, Nur Fadli Wiradharma, Gunawan Yohanes Joni Pambelum Yusriani, Sri Zulfahmi

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