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All Journal Jupiter JURNAL MEDIA INFORMATIKA BUDIDARMA JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Journal of Information Systems and Informatics bit-Tech Zonasi: Jurnal Sistem Informasi Jurnal Teknologi Informatika dan Komputer Journal of Information Technology Ampera Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Informanika Journal of Software Engineering Ampera Jurnal Pengembangan Sistem Informasi dan Informatika Jurnal Pengabdian Masyarakat Information Technology (JPM ITech) Jurnal Pengabdian Pancasila (JPP) Smatika Jurnal : STIKI Informatika Jurnal
Fatmasari Fatmasari
Universitas Bina Darma
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

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Evaluasi Usability Aplikasi Antrean Online BPJS Pada Puskesmas Sukarami Menggunakan Metode TAM dan COBIT 5 Muhammad Iqbal Suherlin; Fatmasari Fatmasari; Edi Supratman; Kiky Rizky Nova Wardani
Jurnal Teknologi Informatika dan Komputer Vol. 10 No. 1 (2024): Jurnal Teknologi Informatika dan Komputer
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/jtik.v10i1.2097

Abstract

Teknologi informasi terus berkembang dengan cepat, kehadiran internet telah mendorong berbagai bidang kehidupan untuk memanfaatkan teknologi ini. Puskesmas Sukarami adalah sebuah fasilitas pelayanan kesehatan yang berdedikasi dalam menyediakan jasa pelayanan kesehatan yang ada di kota Palembang, Sumatera Selatan, Indonesia. Puskesmas Sukarami merupakan salah satu instansi pelayanan masyarakat bidang kesehatan yang memiliki total 82 orang pegawai dan 4 orang petugas pendaftaran dari 12 orang pegawai yang bisa mengakses Aplikasi Antrean Online BPJS yang terdiri dari 8 poli untuk pelayanannya. Jumlah total pasien Puskesmas Sukarami yang terdaftar terhitung kurang lebih sebanyak 29.000 orang dan memiliki 6 dokter. Jumlah pasien yang datang perharinya rata-rata sebanyak 100 hingga 160 orang. Evaluasi Usability merupakan cara untuk mengetahui sejauh mana pengguna dapat menggunakan suatu sistem/aplikasi untuk mencapai tujuan pengguna yang ditentukan dengan efektivitas, efisiensi, dan kepuasan dalam kondisi tertentu. Dalam upaya mengatasi hal tersebut maka dibuatlah sebuah Evaluasi Usability yang bertujuan untuk mengetahui dimana kekurangan Aplikasi Antrean Online BPJS dengan menggunakan metode TAM dan COBIT 5. Dari hasil analisis dan evaluasi yang dilakukan, dapat disimpulkan bahwa aplikasi antrian online BPJS mendapatkan penilaian yang baik dari pengguna dalam hal Perceived Usefulness (PU) dan Perceived Ease Of Use (PEU), serta usability secara umum. Dari data yang disajikan, rata-rata PU mencapai 94%, sementara rata-rata PEU mencapai 91%. Evaluasi usability proses dalam domain COBIT 5 juga menunjukkan hasil yang positif, dengan rata-rata nilai untuk setiap proses berada di atas. Hal ini menandakan bahwa aplikasi ini dianggap mudah digunakan oleh pengguna dan memenuhi harapan mereka terhadap usability.
Penerapan Framework CodeIgniter dalam Sistem Informasi Pengelolaan Jadwal Video Conference (VICON) Polrestabes Palembang Mita Tri Murtiningsih; Fatmasari Fatmasari
SMATIKA JURNAL : STIKI Informatika Jurnal Vol 13 No 01 (2023): SMATIKA Jurnal : STIKI Informatika Jurnal
Publisher : LPPM UBHINUS MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/smatika.v13i01.724

Abstract

Abstract Today, the exchange of information can be made not only by text or by voice but also by video. This is a video conference. Polrestabes Palembang is an institution that is affected by the covid-19 and has not yet been computerized in video conferences and in managing video conference schedules. The purpose of the study is to build information management systems for video conference schedules using the framework codeigniter and the software development method of the waterfall method. The waterfall method has five procedures, such as requirement analysis, design, implementation, testing, support and maintenance. The result of research is that the information system was successfully built using the framework codeigniter, which has three models: model, view, controller. The information system can manage the data for the video conference schedule that will be done and can do a video conference itinerary recaption as needed. Result of testing, all the menus on this information system can be used as desired.
Analysis of User Satisfaction with the Akumandiri System Using the SUS Method Istiqomah Nur Kholifah; Fatmasari Fatmasari
bit-Tech Vol. 8 No. 2 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i2.2958

Abstract

The rapid adoption of e-government services in Indonesia highlights the need to ensure not only system availability but also usability and user satisfaction. This study evaluates the AkuMandiri system, an innovation developed by the Department of Population and Civil Registration of Ogan Ilir Regency to facilitate online management and self-printing of civil documents. The research employed the System Usability Scale (SUS) to assess user experiences, supported by insights from the Technology Acceptance Model (TAM) and DeLone & McLean’s IS Success Model to capture broader dimensions of satisfaction and trust. Data were collected from 97 respondents through questionnaires and observations.The analysis revealed an average SUS score of 76.22, which falls into the “acceptable” category, indicating that the system is generally usable. Findings further highlight that ease of use and trust serve as the main drivers of user satisfaction, while system reliability and interaction quality exert relatively weaker influence. These results suggest that although the AkuMandiri application has improved efficiency and accessibility in population administration, challenges remain regarding error handling mechanisms and interface complexity. This study contributes both theoretically and practically: it advances e-government usability research by integrating SUS with TAM and DeLone & McLean frameworks, and it provides actionable recommendations for local governments. Specifically, improvements in interface design, user education, and transparency are necessary to enhance public trust and ensure the long-term sustainability of digital public services.
Co-Authors Afriyudi Berliana Irmadiani Briandy Tri Putra Briandy Brilian Sidhatama Della Silvana Derfin Wiratama Edi Supratman Evi Yuliangsih Evi Yulianingsih Febriyanti Panjaitan Ferdiansyah Ferdiansyah Fitri Purwaningtias Helda Yudiastuti Iman Solikin Istiqomah Nur Kholifah kiky rizky nova wardani Kurniawan Kurniawan Leon Andretti Abdillah M. Arya Dwi Cahya M. Denny Richardo Maria Ulfa Maria Ulfa Marlindawati Marlindawati Melisa Melisa Mita Tri Murtiningsih Muhammad Iqbal Suherlin Muhammad Taufik Nita Rosa Damayanti Nurul Adha Oktaviani, Nia Ramdhanti Selia Tasya Siti Sauda Tri Oktarina Wayan Agus Pratama Yusman Septian