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All Journal Humanitas: Indonesian Psychological Journal Journal of Economics, Business, & Accountancy Ventura Psikohumaniora: Jurnal Penelitian Psikologi Jurnal Manajemen Indonesia Jurnal Mitra Manajemen Journal of Economic, Bussines and Accounting (COSTING) Jurnal Ilmiah Manajemen Kesatuan International Journal Of Science, Technology & Management (IJSTM) Prosiding Konferensi Nasional PKM-CSR Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Journal of International Conference Proceedings Jurnal Psikologi Universitas Gadjah Mada Buletin Psikologi Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) International Journal of Science and Environment Jurnal Indonesia Sosial Teknologi eProceedings of Management Community Service Seminar and Community Engagement (COSECANT) Commercium: Journal of Business and Management
Nidya Dudija
Universitas Telkom
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Journal : International Journal of Science and Environment

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Selection and Performance Evaluation Process for Indonesian Hajj Officials at the Directorate General of Hajj and Umrah, Ministry of Religious Affairs of the Republic of Indonesia Kania Rifatama Garini, Aulia; Dudija, Nidya
International Journal of Science and Environment (IJSE) Vol. 5 No. 3 (2025): August 2025
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijse.v5i3.201

Abstract

This study aims to analyze the selection and performance evaluation strategies of Indonesian Hajj officers by the Directorate General of Hajj and Umrah of the Ministry of Religious Affairs of the Republic of Indonesia. The selection process is carried out through administrative stages, computer-based tests (CAT), and panel interviews. Performance evaluation is carried out from the training stage to the implementation of tasks in Saudi Arabia through direct supervision and daily reporting. This study uses a descriptive qualitative approach with interviews, documentation, and participatory observation. The results indicate that the success of selection and evaluation is determined by system integration, individual competence, and institutional support. However, there are still challenges such as disparities in training quality between regions, limitations in the digital system, and the absence of standardized and measurable performance indicators. This study recommends the development of national competency standards, strengthening the performance management information system, and the implementation of Balanced Scorecard-based indicators. This study is expected to provide strategic input for policymakers in improving the quality of Hajj services and enriching academic literature on human resource management in the religious sector.
Co-Authors Adhi Prasetio Agus Supriyadi Anggraini, Silvia Anugrah, Dimas Rafianto Arinugraha, Mochammad Rafif Balqis, Khansa Qurratu’ain Dian Indiyati Dodie Tricahyono Fajar, Rizky Sendi Feby Cahya Sapitri Fetty Poerwita Sary Foelyati, Rika Hafsah Aldrianty Hardian, Rizaf Malik Indira Rachmawati Kania Rifatama Garini, Aulia Kurniawan, Benidiktus Bina Miranti, Rizka Nabila, Nuraina Naibaho, Sartika Najla Khalisa, Kamila Narendra, Made Diksi Nurmalita Dwiyanti Pratiwi, Rima Rahady, Peri Ratna Komala Putri Rindu Annisa Putri Rosdianto, Fajar Saptari, Fiska Maya Sari, Redha Dian Satrio Budi Wibowo SILVIA ANGGRAINI Surya, Saskia Putri Triaji Prio Pratomo Wibowo, Wahyu Anggie Yona Melia Yona Melia