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All Journal JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Ilmiah Universitas Batanghari Jambi Premiere Educandum: Jurnal Pendidikan Dasar dan Pembelajaran Reswara: Jurnal Pengabdian Kepada Masyarakat Syntax: Journal of Software Engineering, Computer Science and Information Technology Jurnal SAINTIKOM (Jurnal Sains Manajemen Informatika dan Komputer) Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) DEVICE : JOURNAL OF INFORMATION SYSTEM, COMPUTER SCIENCE AND INFORMATION TECHNOLOGY Jurnal Ilmu Komputer dan Sistem Informasi Journal of Computer Science Artificial Intelligence and Communications CompTech : Jurnal Ilmu Komputer dan Teknologi Proceedings of The International Conference on Computer Science, Engineering, Social Sciences, and Multidisciplinary Studies
M. Arif Rahman
Rekayasa Perangkat Lunak / Universitas Dharmawangsa
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Evaluating the Impact of Knowledge Management Systems on Organizational Performance: A Technology Company Case Amru Yasir; Deni Apriadi; Muhammad Noor Hasan Siregar; Divi Handoko; M. Arif Rahman
Journal of Computer Science, Artificial Intelligence and Communications Vol 2 No 1 (2025): May 2025
Publisher : Raskha Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64803/jocsaic.v2i1.27

Abstract

This study aims to evaluate the impact of Knowledge Management Systems (KMS) on organizational performance within a technology company. In the digital era, knowledge has become a critical asset that drives innovation, efficiency, and competitive advantage. By leveraging a case study approach, the research examines how the implementation of KMS influences various performance indicators, including productivity, decision-making quality, employee collaboration, and knowledge retention. Data were collected through interviews, observations, and internal documents, and analyzed using a mixed-method approach. The findings suggest that effective use of KMS significantly improves organizational agility and innovation capabilities. However, the study also identifies challenges such as resistance to change, lack of user training, and insufficient integration with existing workflows. To maximize the benefits of KMS, organizations must foster a knowledge-sharing culture, provide ongoing support, and align KMS strategies with business objectives. The insights from this research are expected to contribute to the development of more effective knowledge management practices in technology-based organizations.
Co-Authors Amru Yasir Annisa Ashari Aried Sumekar Atoriq, Muhammad Agit Bambang Hendra Siswoyo Buyung Solihin Hasugian Cut Zahri Dedy Husrizal Syah, Dedy Husrizal Deni Apriadi Divi Handoko Dwi Tika Afriani Eddy Iskandar Ega Evinda Putri Elyas, Ananda Hadi Hendra Alsa Fahmi Ibnu Rusydi Jovi Antares Junaidi, Listya Devi Muhammad Eka Muhammad Noor Hasan Siregar Nita Sari Repelita Situmeang Nur Hidayah randika farike bania Rani Rahim Rijal Sabri Rusyadi, Imron Sabrina Hayuni Sahnan Rangkuti Sartika Siregar Suhariyanti Suhendri Tharina Ainaya Umar Hamdan Nasution Welnof S Welnof Satria Zainal Arifin Zulham Zulham