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All Journal PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic JSI: Jurnal Sistem Informasi (E-Journal) Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal Teknik Komputer AMIK BSI Cakrawala : Jurnal Humaniora Bina Sarana Informatika Paradigma Bina Insani ICT Journal Jurnal Sistem informasi dan informatika (SIMIKA) Jurnal Infortech Jurnal Inovasi Informatika RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI Bulletin of Computer Science Research Computer Science (CO-SCIENCE) Reputasi: Jurnal Rekayasa Perangkat Lunak Informatics and Computer Engineering Journal SATIN - Sains dan Teknologi Informasi Jurnal Komputer Antartika Information Technology and Systems

Yopi Handrianto, Yopi

Universitas Bina Sarana Informatika

Author-ID : 2644259

Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Library & Information Science Social Sciences Other

Published : 42 Documents Claim Missing Document

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Model Fuzzy Tahani Untuk Pencarian Pelanggaran Pelanggan Dalam Pemakaian Tenaga Listrik Budi Waluyo; Ghofar Taufiq; Yopi Handrianto
SATIN - Sains dan Teknologi Informasi Vol 7 No 2 (2021): SATIN - Sains dan Teknologi Informasi
Publisher : STMIK Amik Riau

Sebagai salah satu perusahaan BUMN dibidang jasa penyedia tenaga listrik bagi kepentingan seluruh rakyat Indonesia baik secara umum maupun khusus, PT. PLN (Persero) berusaha untuk memberikan pelayanan terbaiknya. Salah satu upayanya adalah dengan menyediakan dan meningkatkan pasokan listrik yang cukup bagi seluruh rakyat Indonesia yang membutuhkan dimana pun mereka berada. Salah satu upaya peningkatan pelayanan dari PT. PLN (Persero) adalah dengan melakukan pencarian pelanggaran pelanggan PLN dalam menggunakan daya tenaga listrik. Pelanggaran ini diindikasikan dengan adanya pemakaian energy listrik yang berlebih dari kententuan jumlah beban listrik yang telah ditentukan oleh PT. PLN (Persero) kepada para pelanggan sesuai dengan perjanjian diawal pada saat pelanggan melakukan pemasangan instalasi tenaga listrik yang akan mereka gunakan. Beberapa krteria penting yang dapat digunakan dalam pencarian pelanggaran pelanggan ini terdiri dari tegangan daya, temuan daya dan temuan energi. Kriteria-kriteria ini memiliki nilai atau data yang masih ambigu (kabur). Logika fuzzy model Tahani dapat digunakan untuk menghilangkan nilai ambiguitas dari kriteria-kriteria yang ada. Penerapan logika fuzzy model Tahani bertujuan untuk mengevaluasi pemakaian daya energi listrik yang mereka gunakan, apakah ditemukannya pelanggaran atau tidak. Sedangkan hasil penelitian ini adalah model pendukung keputusan untuk memberikan informasi tentang pencarian pelanggaran pelanggan dalam pemakaian tenaga listrik dengan menggunakan fuzzy Tahani. Dan Fuzzy Tahani dapat digunakan untuk melakukan pencarian pelanggaran pelanggan dengan 21 sampel pelanggan, maka ditemukan tegangan daya. temuan daya dan temuan energi dengan nilai fuzzy Tinggi yang ditentukan dengan firestrengh tertingi (rekomendasi) dengan nilai 1 mendapatkan hasil pelanggaran yaitu pelanggan dengan ID 547200063988 atas nama H. Mutu Sani C.

Rancang Bangun Sistem Informasi Rekap Data Akademik Mahasiswa dengan Model Extreme Programming Ghofar Taufiq; Yopi Handrianto; Suharjanti
SATIN - Sains dan Teknologi Informasi Vol 8 No 1 (2022): SATIN - Sains dan Teknologi Informasi
Publisher : STMIK Amik Riau

Banyaknya data-data yang harus dikelola sebuah perguruan tinggi adalah bukan perkara mudah untuk melakukannya. Salah satunya adalah data akademik mahasiswa. Banyak informasi penting yang didapat dari data akademik mahasiswa. Pengolahan data akademik mahasiswa menjadi sebuah informasi penting memerlukan pengetahuan mengenai data-data tersebut. Tidak semua orang dapat melakukannya karena salah pengolahan data akan menghambat pengambilan keputusan strategis untuk perguruan tinggi itu sendiri. Dibutuhkan suatu sistem informasi yang dapat melakukan proses pengolahan data tersebut. Tujuan dari penelitian ini adalah dibangunnya suatu sistem informasi yang dapat mengelola data akademik mahasiswa yang menghasilkan suatu informasi penting. Model extreme programming merupakan salah satu dari model pembangunan dan pengembangan sistem yang dianggap cocok digunakan untuk pembangunan Sistem Informasi Rekap Data Akademik Mahasiswa. Extreme Programming yang terdiri dari fase perencanaan, desain, pengkodean dan pengujian sampai dengan perilisan perangkat lunak, semuanya bekerja dengan pola adaptasi perubahan cepat yang setiap fasenya mengedepankan interaksi dengan user secara berulang-ulang (iterasi) agar semua kebutuhan user dalam pembangunan Sistem Informasi Rekap Data Akademik Mahasiswa dapat terakomodir dengan baik. Dan hasil dari penelitian ini adalah suatu Sistem Informasi Rekap Data Akademik Mahasiswa yang dapat mengolah data-data akademik mahasiswa menjadi informasi yang lebih berarti, yang informasi ini dapat menjadi salah satu alat untuk pendukung keputusan manajemen perguruan tinggi.

Perancangan Sistem Penjualan Online Industri Digital Printing Pada PT Pusat Wahana Kreasi Bekasi Muhammad Fatkhul Munir; Yopi Handrianto
Jurnal Komputer Antartika Vol. 1 No. 3 (2023): September 2023
Publisher : Antartika Media Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Era digitalisasi memberikan dampak besar pada perubahan gaya hidup baru beberapa tahun belakangan, salah satu di bidang ekonomi transaksi jual beli produk secara online. Sistem penjualan menjadi hal penting dalam mengembangkan bisnis perusahaan dalam memasarkan produk ke masyarakat umum. Sistem penjualan meningkatkan pengaruh yang besar bagi keuntungan perusahaan, maka dari itu perusahaan melakukan inovasi dalam merancang sistem dan strategi yang baik untuk keberlangsungan perusahaan. Proses penjualan yang diterapkan di PT Pusat Wahana Kreasi belum terlalu efektif untuk menjangkau pasar luas. Dengan menerapkan metode MVC (Model-View-Controller) untuk mengembangkan sebuah website penjualan online dengan framework laravel. Dalam proses perancangan sistem penjualan menggunakan model waterfall untuk menunjang terstukturnya sistem. Dengan adanya sistem penjualan online ini dapat memenuhi kebutuhan konsumen, proses jual beli menjadi mudah, dan laporan penjualan lebih terkontrol. Strategi penjualan produk secara online berpengaruh besar terhadap target pendapat perusahaan. The era of digitalization has had a major impact on new lifestyle changes in recent years, one of which is in the economic field of buying and selling products online. The sales system is important in developing the company's business in marketing products to the general public. The sales system has a great influence on company profits, therefore the company innovates in designing good systems and strategies for the company's sustainability. The sales process implemented at PT Pusat Wahana Kreasi has not been very effective in reaching a wide market. By implementing the MVC (Model-View-Controller) method to develop an online sales website with the Laravel framework. In the process of designing a sales system using the waterfall model to support the structure of the system. With this online sales system, it can meet consumer needs, the buying and selling process becomes easy, and sales reports are more controlled. The online product sales strategy has a major influence on the company's revenue targets.

Perancangan Aplikasi Learning Management System Berbasis Web Pada Trustco Cipta Madani Fajar Arrizky Syuhada; Yopi Handrianto
Jurnal Komputer Antartika Vol. 1 No. 4 (2023): Desember 2023
Publisher : Antartika Media Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Institusi manajemen Trustco Cipta Madani mengalami kendala dalam mengelola data peserta serta menyebarkan materi pelatihan melalui Microsoft excel dan media sosial. Sebagai solusi, penelitian dilakukan guna membangun aplikasi web berbasis Learning Management System (LMS) khusus bagi Trustco Cipta Madani. Pendekatan pengembangan menggunakan model Waterfall, melibatkan studi kelayakan, analisis kebutuhan, desain sistem, pengkodean, pengujian, dan pemeliharaan. Aplikasi ini dibuat dengan mengandalkan bahasa pemograman PHP, MySQL, dan Framework CodeIgniter 3. Fitur utamanya mencakup halaman depan, akses materi pembelajaran, informasi produk pelatihan, serta fasilitas login, registrasi, dan profil pengguna. Modul admin memungkinkan pengelolaan materi, data peserta, hak akses, pesanan pelatihan, dan pengaturan aplikasi. Hasil penelitian mengindikasikan kesuksesan aplikasi LMS dalam memenuhi kebutuhan Trustco Cipta Madani dalam mengelola data peserta dan mengedistribusikan materi pelatihan. Dengan antarmuka yang user-friendly dan pesan error yang mendukung penginputan data, aplikasi ini membantu meningkatkan efisiensi institusi. Selain itu, aplikasi ini mempermudah proses penyampaian materi pelatihan dan penerbitan sertifikat sesuai hasil latihan peserta. Diharapkan aplikasi ini mampu secara signifikan meningkatkan produktivitas dan efektivitas Trustco Cipta Madani dalam mengelola program pelatihan mereka. Trustco Cipta Madani, a management institution, faced challenges in managing participant data and disseminating training materials through Microsoft Excel and social media platforms. To address this, a research was conducted to develop a web-based Learning Management System (LMS) specifically for Trustco Cipta Madani. The development approach followed the Waterfall model, involving feasibility study, requirement analysis, system design, coding, testing, and maintenance phases.The application was built using PHP programming language, MySQL database, and CodeIgniter 3 Framework. Its main features include a front page, access to learning materials, training product information, as well as user login, registration, and profile management. The admin module allows for material management, participant data, access rights, training orders, and application settings. Research results indicate the success of the LMS application in fulfilling Trustco Cipta Madani's needs for participant data management and training material distribution.With a user-friendly interface and error messages that support data input, this application contributes to improving the institution's efficiency. Moreover, it streamlines the process of delivering training materials and issuing certificates based on participants' training outcomes. The application is expected to significantly enhance Trustco Cipta Madani's productivity and effectiveness in managing their training programs.

PENERAPAN METODE TOPSIS DALAM EVALUASI KINERJA PADA PT. BPR PANDANARAN JAYA Karlena Indriani; Anastasia Siwi Fatma Utami; Ali Haidir; Ahmad Sinnun; Yopi Handrianto; Ade Christian; Hariyanto Hariyanto
Jurnal Sistem Informasi dan Informatika (Simika) Vol 6 No 2 (2023): Jurnal Sistem Informasi dan Informatika (Simika)
Publisher : Program Studi Sistem Informasi, Universitas Banten Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/simika.v6i2.2626

This study was done at PT BPR Pandanaran Jaya so that the TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution) method could be used to improve how employee work is judged. Employee performance is an important part of a company's growth, and employee performance evaluations are done to find high-performing workers and help them improve. In this study, it was found that PT BPR Pandanaran Jaya has hardworking workers who are very committed to doing their jobs well. But there are also workers who need to work on how well they do their jobs. The TOPSIS method is used to compare how well each employee does their job based on important factors. The data showed that Linda Luciana Anggraeni and Dwi Jasminto were the employees with the best performance ratings, followed by Rudi Purnama. Mita Safira Mediana, Mia Arifah, Gea Ananda, Indra Utama, and Yunia Ningrum, on the other hand, were given lower scores for their work. Overall, PT BPR Pandanaran Jaya has high-performing workers, but some of them could do better. So, the company can use the results of this review to come up with plans to help employees grow, give them more training, and give them the help they need to improve their total performance. With these steps, PT BPR Pandanaran Jaya should be able to reach its organizational goals and keep a skilled and productive work team.

Analysis of Employee Satisfaction with Helpdesk Websites using Service Quality in Construction Companies Muhamad Raka Fadilah; Yopi Handrianto
Information Technology and Systems Vol. 1 No. 1 (2023): November 2023
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/its.v1i1.91

In analyzing employee satisfaction with the website, the main problem is whether the quality of service provided by the building construction company's helpdesk website is adequate. This information involves asking about the extent to which the website can meet the needs and expectations of employees in obtaining the necessary help and information. Helpdesk is a service unit tasked with helping organizations solve problems related to information and communication technology (ICT). This research aims to determine how satisfied employees are with the helpdesk services available at Building Construction Companies and whether these services meet employee expectations. This research uses quantitative research methods, and data collection techniques are carried out using questionnaire surveys. The results obtained show that H1 means that there is a significant influence on user quality, such as in the dimensions of reliability (0.39), Responsiveness (0.42), and Assurance (0.28) on user satisfaction with the helpdesk service system. Meanwhile, the Empathy dimension (0.05) gets a small positive gap value, almost meeting expectations. For the Tangibles dimension (0.59), there is no significant influence on user quality, so these results are quite satisfactory for employee desires and the need to improve service quality on user satisfaction in the helpdesk service system. Factors that influence the effectiveness of a helpdesk system include technical aspects, time management, effective response, and system use. Tangible aspects, such as physical and visual attributes, negatively impact helpdesk effectiveness. Companies must ensure that the helpdesk provides timely and effective responses to meet employee needs. Companies must also ensure that the helpdesk is user-friendly and intuitive so that employees can easily understand and use the helpdesk.

Evaluation of the Service Quality of the Jaticempaka Village Website, Bekasi City, Using the PIECES Method Harna Govin Pratama; Yopi Handrianto
Information Technology and Systems Vol. 1 No. 1 (2023): November 2023
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/its.v1i1.92

Government agencies have widely used advances in information technology in the modern era to improve public services. Websites have become one of the popular media for accessing information. Jati Cempaka Village, Bekasi City, is one of the institutions that has implemented websites to provide, convey, and publish public information in the context of good governance. This research aims to understand, analyze, and improve the quality of local government website services to support transparency, community participation, and more efficient and effective services. Provide recommendations for appropriate improvements or enhancements to improve the service quality of the Jati Cempaka Village website so that it can provide better benefits to the community and users. The research method used is the PIECES method, which can be used to review and evaluate information systems in an organization, company, or institution. This method analyzes several aspects: performance, information, economy, security, efficiency, and service. In addition, the PIECES method helps analyze the quality of website services with a structured approach and can provide concrete guidance for necessary improvements. User satisfaction based on the analysis of website quality using the PIECES method, it can be concluded that the quality of website-based information services provided by Jati Cempaka Village, Bekasi City, as a community media is considered good. The results of this research can also guide the authorities in Jati Cempaka Village to improve the quality of their website services to provide better benefits to the community and users.

Penerapan Algoritma C4.5 Dalam Menentukan Prediksi Prestasi Siswa Pada SMPN 51 Jakarta Muhammad Hamdan Sukri; Yopi Handrianto
Informatics and Computer Engineering Journal Vol 4 No 1 (2024): Periode Februari 2024
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/icej.v4i1.2582

The world of education is the birthplace of state servants and the instrument for forming the personality of the state. Schools are the most important places where Indonesia's "state builders" must strive to bring this country to world competition. This study aims to apply the C4.5 algorithm in determining student achievement predictions at SMPN 51 Jakarta. The method used in this study is the C4.5 algorithm, which is one of the most popular and effective machine learning algorithms for decision making. Algorithm C4.5 is used to build a predictive model of student achievement based on various relevant attributes, such as attendance, attitude scores, and extracurriculars. the results of the implementation are carried out using the Data Mining Rapid Miner software, where the results will later prove that the results of the analysis carried out by applying the C4.5 algorithm are in accordance with the results of the implementation. The results obtained are the "Extra Curricular" attributes which become leaves or leaves. Then the attribute "Alpha" gets the highest gain value with a result of 1. Then "Alpha" becomes the last B root node. Then the attribute "Alpha" SB becomes the last root node that gets the highest gain value with a result of 0.468995594. Then the attribute "Alpha" with a value > 0 has an unachieved answer or "NO" and with a value <= 0 has an achievement answer.

Analisis Kepuasan Pelanggan Terhadap Aplikasi Mcdonald’s Dengan Perspektif Pengguna Menggunakan Metode User Experience Questionnaire Sri Radhitya Murti Mahening; Yopi Handrianto
Informatics and Computer Engineering Journal Vol 4 No 1 (2024): Periode Februari 2024
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/icej.v4i1.2585

This study aims to analyze the user satisfaction of the McDonald's application in East Jakarta using the User Experience Questionnaire (UEQ) method. Respondents were asked to fill out the UEQ questionnaire consisting of 26 questions related to six user experience factors, namely attractiveness, perspicuity, efficiency, stimulation, dependability, and novelty. The results of the UEQ analysis show that each user experience variable has an average value above 0.8, indicating positive satisfaction from users of the McDonald's application in East Jakarta. The attractiveness variable obtained a value of (1.421), perspicuity variable (1.445), efficiency variable (1.465), stimulation variable (1.445), dependability variable (1.421), and novelty variable (1.338). This study concludes that the McDonald's application has achieved good results in user satisfaction in East Jakarta, with a positive relationship between attractiveness, clarity, efficiency, stimulation, accuracy, and novelty variables. These findings can be used by McDonald's to enhance the user experience by improving aspects that still need enhancement.

Analisis Pengaruh Kualitas Layanan Klaim Pada Aplikasi TOOS Terhadap Kepuasan Nasabah Menggunakan Metode Servqual Handrianto, Yopi; Latifa, Nurul Robiatul
Jurnal Infortech Vol 5, No 2 (2023): Desember 2023
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/infortech.v5i2.17502

Abstrak - PT. Taspen merupakan perusahaan milik pemerintah yang bergerak dibidang asuransi dan dana pensiun bagi para pejabat negara dan ASN aktif, ada 4 produk klaim yang ditawarkan yaitu Program Pensiun, Tabungan Hari Tua (THT), Jaminan Kematian (JKM) dan Jaminan Kecelakaan Kerja (JKK). Dalam hal melayani proses pemberkasan klaim, PT. Taspen telah melakukan berbagai macam inovasi untuk dapat memberikan rasa nyaman dan kepuasan bagi para peserta. Salah satunya adalah dioperasikannya aplikasi TOOS (Taspen One Hour Online Service), aplikasi ini adalah aplikasi yang mengintegrasi aplikasi sebelumnya termasuk E-klim, dimana para peserta dapat memproses klaim secara mobile tanpa harus mendatangi perusahaan secara langsung. Penulis melakukan penelitian tentang pengaruh kualitas layanan aplikasi TOOS terhadap kepuasan nasabah. Tujuan penelitian ini adalah untuk menganalisis pengaruh kualitas layanan klaim pada aplikasi TOOS terhadap kepuasan nasabah, khususnya di PT. Taspen KC Bekasi dengan menggunakan Metode Servqual. Metode ini digunakan untuk mengukur pengaruh dari kualitas layanan yang didapatkan dengan 5 dimensi utama yaitu bukti fisik, kehandalan, daya tanggap, jaminan dan empati. Analisis data dalam penelitian ini menggunakan perhitungan analisis regresi berganda dengan uji asumsi klasik dan uji hipotesis. Hasil penelitian ini menunjukkan bahwa dimensi dari variabel kualitas layanan yaitu daya tanggap memiliki pengaruh paling dominan terhadap kepuasan nasabah dengan persentase 33,7%. Hal ini membuktikan bahwa aplikasi TOOS memang memiliki pengaruh yang positif sehingga hipotesis yang diajukan dapat diterima. Kata Kunci: Kepuasan Nasabah, Aplikasi TOOS, Metode Servqual Abstracts - PT. Taspen is a government-owned company which operates in the insurance and pension fund sector for state officials and active ASN. There are 4 claim products offered, namely the Pension Program, Old Age Savings (THT), Death Insurance (JKM) and Work Accident Insurance (JKK). In terms of serving the claims filing process, PT. Taspen has carried out various innovations to provide a sense of comfort and satisfaction for participants. One of them is the operation of the TOOS (Taspen One Hour Online Service) application, this application is an application that integrates previous applications including E-klim, where participants can process claims mobile without having to go to the company directly. The author conducted research on the influence of TOOS application service quality on customer satisfaction. The aim of this research is to analyze the influence of claim service quality in the TOOS application on customer satisfaction, especially at PT. Taspen KC Bekasi using the Servqual Method. This method is used to measure the influence of service quality obtained with 5 main dimensions, namely physical evidence, reliability, responsiveness, assurance and empathy. Data analysis in this research uses multiple regression analysis calculations with classical assumption tests and hypothesis testing. The results of this research show that the dimension of the service quality variable, namely responsiveness, has the most dominant influence on customer satisfaction with a percentage of 33.7%. This proves that the TOOS application does have a positive influence so that the hypothesis proposed can be accepted. Keywords: Customer Satisfaction, TOOS App, Servqual Method

Co-Authors Achmad Nurhadi Ade Christian Adjat Sudradjat Ahmad Sinnun Alamul Huda, Alamul Aldo Priamnistiko Ali Haidir AlWafi, Muadz Zidan Amrin Amrin Amrin Amrin Anastasiaa Siwi Fatma Utami Andi Nugroho Budi Sanjaya Budi Waluyo Dewi Ayu Nur Wulandari Eka Wahyu Styani Fajar Arrizky Syuhada Ghofar Taufiq Hadi Sukmana, Sulaeman Hariyanto Harna Govin Pratama Henny Destiana Henny Leidiyana Karlena Indriani Latifa, Nurul Robiatul Luci Kanti Rahayu Maisyaroh Muflih, Dzaky Fallah Muhamad Raka Fadilah Muhammad Farhan Muhammad Fatkhul Munir Muhammad Hamdan Sukri Noval, Qibran Omar Pahlevi Pamungkas, Jarseno Panjaitan, Leo Fernando Phindika, Phindika Pratama, Lutfi Fadillah Rusdiansyah Rusdiansyah Santiyana Yulia Santoso Setiawan Saputra, Ilham Thomas Sri Radhitya Murti Mahening Suhar Janti Sutisna, Alifan Widad Tuslaela Wahyu Styani, Eka

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