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Manajemen Krisis Event Organizer Xcreative Dalam Mengembalikan Kepercayaan Publik: (Studi Kasus Pembubaran Acara Festival Musik Bertajuk “i’Fest sing a long ga si” 2021) Tio Gunarsyah; Yulanda Trisula Sidarta Yohanes; Asrin Dimas Tri Fathullah; Dian Lestari Miharja
Jurnal Ilmiah Mahasiswa Komunikasi (JIMaKom) Vol. 4 No. 3 (2023): Komunikasi Strategis, Politik, Budaya, Pembangunan, dan Jurnalistik
Publisher : Program Studi Ilmu Komunikasi Universitas Mataram

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Abstract

ABSTRACT Crisis management is an organization's efforts to overcome a crisis. Efforts in crisis management are carried out in stages and through various activities. Companies or organizations must be able to make decisions in a short time regarding what must be done immediately as a crisis management effort. Crisis management can be interpreted as a form of response and effort to respond to and solve crisis problems that arise through possible crisis management strategies. Crisis management is different from risk management which involves an element of assessing potential threats as well as the best way to avoid threats, meaning that this action is carried out before an event (risk) happen. Crisis management is actually carried out when a threat or crisis event occurs. This research aims to find out how Xcreative Organizer's crisis management can restore public trust. This research uses a qualitative research method with a descriptive approach with research subjects being stakeholders at Xcreative Organizer. The object of this research is the Event Organizer's crisis management in restoring public trust. Researchers used unstructured interview methods and documentation to obtain data. The data analysis technique in this research uses data analysis techniques according to Miles and Huberman with steps, data reduction, data presentation and drawing conclusions. The data validity test uses data source triangulation techniques. In this research, it was found that Xcreative Organizer applied Situational Crisis Communication Theory and Crisis Response Strategy in its crisis management. Crisis management can be an effort to restore public trust and restore image. Keywords: Crisis Management, Event Organizer, Return of Truth
Komunikasi Pembangunan Desa Sesaot Dalam Menjaga Eksistensi Sebagai Desa Wisata Berkelanjutan Septiyana Rizkika; Hartin Nur Khusnia; Dian Lestari Miharja
Jurnal Ilmiah Mahasiswa Komunikasi (JIMaKom) Vol. 4 No. 3 (2023): Komunikasi Strategis, Politik, Budaya, Pembangunan, dan Jurnalistik
Publisher : Program Studi Ilmu Komunikasi Universitas Mataram

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Abstract

ABSTRACT Sesaot Village is a tourist village in West Lombok Regency that was named the winner of the 2019 Indonesia Sustainable Tourism Awards in the environmental conservation category and received a Sustainable Tourism Village certificate by the Ministry of Tourism and Creative Economy in 2021. Its management carries the concept of Community Based Tourism, which involves the community in tourism development activities. With this concept, communication is needed as a tool or channel for conveying information so that tourism development ideas can be accepted by all parties. Therefore, the researcher wants to know how the development communication process of Sesaot Village in maintaining its existence as a sustainable tourism village. This research uses a qualitative method with a descriptive approach. The data collection techniques used were interviews, observation, and documentation. The results showed that there were tourism development innovations focused on managing the potential of the village into a Community Recreation Center. The development communication carried out is how an innovation can be accepted by the community, in the process the communication carried out is direct communication through socialization and deliberation activities, group communication collaboration between the village government and pokdarwis, and participatory development communication, namely participation in decision making, implementation, attracting benefits, and in evaluation. Through this communication process, development ideas can be accepted by the community and develop in revamping other village potentials into tourism packages. Keywords: Development Communication, Sustainable Tourism, Tourism Village. Kata kunci : Desa Wisata, Komunikasi Pembangunan, Pariwisata Berkelanjutan.