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All Journal AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Jurnal Ekuivalensi JURNAL ILMIAH MAKSITEK Ekobis: Jurnal Ilmu Manajemen dan Akuntansi Jurnal Ilmiah Ekonomi Manajemen : Jurnal Ilmiah Multi Science JSSM Jurnal Pengabdian Kepada Masyarakat Prosiding Seminar Nasional Ilmu Sosial dan Teknologi (SNISTEK)
Syaifullah Syaifullah
UNIVERSITAS PUTERA BATAM
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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PENGARUH PERFORMANCE KARYAWAN DAN KUALITAS PRODUK MAKANAN TERHADAP KEPUASAN PELANGGAN DI PT SURYA TANJUNG JAYA Syaifullah
Journal of Social Sustainability Management Vol. 2 No. 1 (2021): Oktober 2021
Publisher : Journal of Social Sustainability Management

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Abstract

Study of this research is the influence of Peformance Employee and Product Quality to Customer Satisfaction at PT Surya Tanjung Jaya. The object of this research is all customers of PT Surya Tanjung Jaya. While the purpose of this study is to determine whether there is partial or simultaneous influence between the Employee's Performance and Product Quality to Customer Satisfaction. Sampling technique using saturated sampling method, total sample or also called census method that is by making the entire population as sample, total population which is taken as sample is 125 consumer. The data The analysis technique used is multiple linear regression analysis. Based on the result of research known that t test result where t count for Employee's Performance = 6,495> t table (1,9796) and t count for Product Quality variable = 6,522> t table (1,9796). So it can be concluded partially there is a positive and significant influence of Employee Performance (X1) on Customer satisfaction variable (Y), there is a positive and significant influence of Product Quality (X2) on customer satisfaction variables (Y). F test results where F arithmetic 101.506> F table (3.070). were collected using questionnaire method using Likert scale. Then it can be concluded that simultaneously there is a positive and significant influence of Employee Performance (X1) and Product Quality (X2) variable to customer satisfaction variables (Y).
EFEK PELATIHAN TERHADAP KINERJA KARYAWAN PADA PT. BESTEL SARANA TRANSPORTASI DI BATAM Syaifullah
Journal of Social Sustainability Management Vol. 3 No. 1 (2022): Oktober 2022
Publisher : Journal of Social Sustainability Management

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Abstract

This research was conducted based on the background of a competitive business climate and demands for improving the quality of human resources, especially in the field of outsourcing and cleaning services. This study aims to determine and analyze the effect of employee training (X) on employee performance at PT Bestel Sarana Transportasi. The research method applied is quantitative research methods. Data collection was carried out by distributing questionnaires to 57 respondents as research samples, using the Slovin formula to determine the number of research samples. In this study, the data analysis technique used validity test, reliability test, classical assumption test (normality tes and heteroscedasticity test), simple linear regression analysis test, with the help of SPSS version 20 software program. Based on the results of multiple linear regression statistical calculations, it is proven that the Training variable (X) has a positive and significant effect on employee performance (Y) with the result of Sig.count 0.000 < = 0.05.
Co-Authors ALAN FABUARI Algifanri Maulana, Algifanri Dewi Kristina Sinaga Elini Elini Fen Riki Hikmah Hikmah Jeni Tang Mira Mira Nasib Nerli Nerli Riki Tantowi Ryan Ervindo Sabrina Sabrina Suhardi Suhardi Titik Efnita Very Karnadi Wasiman, Wasiman Yvonne Wangdra Zulia Rifda Daulay