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All Journal Jurnal Informatika Seminar Nasional Aplikasi Teknologi Informasi (SNATI) J@TI (TEKNIK INDUSTRI) Jurnal Manajemen Teknologi Jurnal Rekayasa Sistem Industri Trikonomika: Jurnal Ekonomi Jurnal technoscientia Journal of Engineering and Technological Sciences Journal of ICT Research and Applications Jurnal Ilmiah Teknik Industri JRSI (Jurnal Rekayasa Sistem dan Industri) Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri KOMPUTA : Jurnal Ilmiah Komputer dan Informatika JURNAL TEKNOLOGI TECHNOSCIENTIA Journal of Research in Industrial Engineering and Management
Rajesri Govindaraju
Department Of Industrial Engineering, Faculty Of Industrial Technology, Bandung Institute Of Technology, Bandung
Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Other

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Investigating the Effect of m-Commerce Application’s Functional and Non-Functional Attributes on Usability and Continuance Intention Hotma Antoni Hutahaean; Iman Sudirman; Rajesri Govindaraju
Journal of ICT Research and Applications Vol. 18 No. 1 (2024)
Publisher : DRPM - ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5614/itbj.ict.res.appl.2023.18.1.4

Abstract

The development of mobile commerce (m-commerce) applications has indicated a shift in goals from ease-of-use to sustainable use in the future. This shift has prompted changes in the combination of attributes that constitute the usability of m-commerce applications. This study developed an m-commerce usability model that combines functional and non-functional attributes. The research data was collected using questionnaires distributed to users living in Jakarta and was processed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The results demonstrate that efficiency, satisfaction, and effectiveness can explain the usability of m-commerce applications. This study proved that three non-functional usability attributes – productivity, navigation, and memorability – have a positive effect on efficiency, while two functional attributes of usability – content and security – positively influence effectiveness. The study further proved that beside non-functional attributes, functional attributes also play an important role in increasing the user experience in the m-commerce context and thereby contribute to improving the usability of m-commerce systems and the continuance intention. The overall results of the study can be used in developing strategies for m-commerce application developers to design applications that can satisfy users and help them complete their tasks correctly and efficiently.
Co-Authors Abdurrahman - Andara Arie Pratiwi Andara Arie Pratiwi Andi Cakravastia Angra Bramagara Anis Fuad Bambang Riyanto Trilaksono Bambang Riyanto Trilaksono Bram Andryanto Budhi Prihartono Budhi Prihartono Budhi Prihartono Budi Rahardjo Destina Ratna Asih Khodijah Kadarsah Haryana, Avif Hilmi Aulawi Hilmi Aulawi Hotma Antoni Hutahaean Iman Sudirman Iman Sudirman Iman Sudirman Iman Sudirman Iman Sudirman Iman Sudirman Iman Sudirman Iman Sudirman Ina Ratnamiasih Iwan Inrawan Wiratmadja Kadarsah Suryadi Kadarsah Suryadi Kadarsah Suryadi Kadarsah Suryadi Kadarsah Suryadi Leksananto Gondodiwirjo Leksananto Gondodiwiryo Leksananto Gondodiwiryo Leksananto Gondodiwiryo, Leksananto Luciana Andrawina M., Iqbal Yulizar Muhammad I. Akbar Muhammad I. Akbar, Muhammad I. Ni Luh Saddhwi Saraswati Adnyani Oktri Mohammad Firdaus Putri Mety Zalynda Putro, Bramantiyo Eko Rahmad Abdilah Reni Amaranti Rila Mandala Salamah, Siti Yaumi Singgih Saptadi Sinulingga, Jonathan Pratama Siti Yaumi Salamah T. M. A. Ari Samadhi T.M.A Ari Samadhi T.M.A. Ari Samadhi TMA Ari Samadhi TMA Ari Samadhi TMA Ari Samadhi TMA. Ari Samadhi Tota Simatupang Tota Simatupang Tota Simatupang Tota Simatupang Wawan Tripiawan Wiratmadja, Iwan Inrawan Wiratmadja, Iwan Inrawan