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All Journal Jurnal Manajemen Teknologi Journal of Business and Management The Indonesian Journal of Business Administration Jurnal Mirai Management Jurnal Manajemen Indonesia Jurnal EMT KITA Syntax Literate: Jurnal Ilmiah Indonesia AFEBI Management and Business Review International Journal of Social Science and Business Community Engagement and Emergence Journal (CEEJ) Jurnal Darma Agung Journal of Economics and Business UBS BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Journal Of World Science Jurnal Locus Penelitian dan Pengabdian Journal Integration of Social Studies and Business Development Jurnal Riset Multidisiplin Edukasi International Journal of Economics and Management Research Jurnal manajemen dan bisnis (Performa)
Aurik Gustomo
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Social Sciences Other

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THE INFLUENCE OF COMMUNICATION AND SOCIAL WORK ENVIRONMENT ON EMPLOYEES' INTERPERSONAL RELATIONSHIPS Nadya Rahmadhanti; Aurik Gustomo
Jurnal Manajemen dan Bisnis Performa Vol. 21 No. 2 (2024)
Publisher : UPT Publikasi Ilmiah UNISBA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/performa.v21i2.4468

Abstract

This study explores the influence of communication and the social work environment on employees' interpersonal relationships, focusing on a sample of 60 employees from the Cimahi City Regional Government Agency. The research employs a saturated sampling method, where the entire population is included in the sample, ensuring comprehensive data representation. Data was collected through the distribution of structured questionnaires, designed to assess the quality of communication, the nature of the social work environment, and the resulting interpersonal relationships among employees. To analyze the collected data, multiple linear regression, t-tests, and f-tests were applied, allowing for both simultaneous and individual assessment of the variables in question. The findings reveal that both communication and the social work environment have a significant combined impact on the quality of interpersonal relationships among employees. Furthermore, the study indicates that when analyzed separately, both communication and the social work environment independently contribute to the development and maintenance of interpersonal relationships within the workplace. These results underscore the importance of fostering effective communication and a supportive social work environment to enhance workplace relationships, which are crucial for organizational success and employee well-being.
IMPROVING FRONTLINER MERCHANDISER CAPABILITY THROUGH STANDARDIZED ONBOARDING: A CASE STUDY IN THE FMCG INDUSTRY Aprilianto Setyawan; Aurik Gustomo
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 2 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20302687

Abstract

For sustainable business growth in the FMCG industry, consistently achieving KPI targets for frontliner merchandiser and salesman is a must because they are fully supported by marketing and the company to do that. Data shows that 54 merchandisers in eight areas of Jakarta only achieved 80.4% of their on-time Visibility KPI target in the third week of August 2025, which should have been achieved in every second week. The purpose of this study is to identify the causes of this gap, design a scalable and sustainable onboarding framework that can be applied across all regions and third-party agencies. The study used Focus Group Discussions, interviews, and fishbone analysis to understand what happens in actual field operations. After gathering feedback, validating the root causes of key issues, and training trends, especially for new employees entering the field without clear guidance, this study aims to find solutions and model recommendations. Based on these insights, the recommendation is to build a standardized onboarding framework and training materials through ADKAR approach that provide the same basic skills for every frontliner merchandiser. A structured and sustainable onboarding process is expected to improve capabilities, increase KPI-productivity achievement, and support long-term operational consistency.
Improving The Effectiveness Of Performance Management System Through Adkar-Based Change Management Analysis: A Case Study Of PT Transportasi Angkutan Darat Refinna Fortunata N.L; Aurik Gustomo
International Journal of Economics and Management Research Vol. 3 No. 2 (2024): August: International Journal of Economics and Management Research
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v3i2.642

Abstract

This study aims to evaluate the effectiveness of change management in the Key Performance Indicator (KPI) Planning process at PT Transportasi Angkutan Darat (TAD) using the ADKAR framework. The main problems identified include insufficiently challenging KPI targets, insufficiently specific indicators, and suboptimal cascading processes. A mixed methods approach was used, combining quantitative survey data from managerial-level employees at the head office of PT TAD and in-depth interviews to gain a more comprehensive understanding. The results indicate that the Desire and Ability dimensions are in the strong category, driven by managerial motivation and established operational routines. However, the Awareness, Knowledge, and Reinforcement dimensions are at a lower level of effectiveness due to a lack of clarity regarding the reasons for KPI changes, inconsistencies in knowledge transfer during role transitions, and the absence of a structured feedback mechanism. Based on these findings, this study proposes improvement strategies through strengthening leadership-led communication, systematic integration of knowledge transfer into the managerial work cycle, and institutionalization of performance feedback into evaluation routines. Theoretically, this study contributes to the development of change management literature by demonstrating the application of ADKAR in diagnosing performance management system challenges in the context of a large transportation services company in the railway sector. Practically, the research results provide guidance for strengthening the KPI Planning process to make it more consistent, measurable, and aligned with the organization's strategic objectives.
Co-Authors Adyansyah Patonangi Airef, N. Nurlaela Albertus Harvid Alisa Manulang, Ria Anggara Wisesa Anindita Daisy Arumi Anita Silvianita Aprilianto Setyawan Ar Rahim, Tiffany Azmi Azizah, Azmi Bella Tria, Bella Bhaskara Putra Mahardika, Bhaskara Putra Daniel Karim, Daniel Dhilal Ahmad Sobarudin Diniswara, Fandya Rasmita Duzan Janitra, Atha Dyta Tameswari Utoro Falah, Avan Farel Al Fildzah Ikramina Firda Herlina Freiburghaus, Teresa Gina Mayasari Sujaya Hendra William Sutanto Inayah Inayah Indah Yuliana Josia Prananta Kartikasari, Lucy Kusnadi, Iyas Linda Pratiwi Darmadi M. Parulian Hutagaol Mario Herman Fazary, Mario Herman Masfufah, Megawaty Mia Mayasari Mokhtar, Fahirah Syaliza Muhammad Syirodj Nadya Rahmadhanti Nandini, Widya Nur Adi Kuncoro, Nur Adi Pandu Narendradewo Panji Anom, Sendika Prajnaparamita Leman, Nabila Purwanti Wulandari Putri, mentari adriaeni Rachmat Calief Zulfikar Rahayu, Popy Refinna Fortunata N.L Renny Hutagalung Rizky Aditya Kusuma Sekartini Prikasih, Nina Shafina Abdul Aziz Baraba Siti Rosidah Sjafri Mangkuprawira Sondang Romian Purba, Sondang Romian Sushandoyo, Dedy Taufiqurrahman, Dafa Utomo Sarjono Putro Vincya Tunggadevi Widianingsih, Heni Wirda Savitri Yuniarti, Melina Yuti Dwi Putri