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All Journal PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Community Development Journal: Jurnal Pengabdian Masyarakat Indonesian Journal of Social Science Research Publicness: Journal of Public Administration Studies Epistemik: Indonesian Journal of Social and Political Sciences BULLET : Jurnal Multidisiplin Ilmu PANDITA: Interdisciplinary Journal of Public Affairs PUBLICUS: JURNAL ADMINISTRASI PUBLIK JIAN (Jurnal Ilmiah Administrasi Negara) Jurnal Pengabdian Dinamika
Riny Handayani
Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sultan Ageng Tirtayasa Jl. Raya Jakarta Km. 4 Serang
Humanities Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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PROMOSI WISATA CURUG KANTEH SEBAGAI POTENSI DESA CIKATOMAS KECAMATAN CILOGRANG KABUPATEN LEBAK Handayani, Riny
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 3 (2024): Volume 5 No. 3 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i3.30398

Abstract

Kegiatan yang dilaksanakan dalam Program Kuliah Kerja Mahasiswa (KKM) ini merupakan salahsatu program utama dari KKM yang dilaksanakan Untirta pada Bulan Januari sampai Februari 2024. Program yang fokus pada pengembangan potensi yang ada di lokasi KKM yakni Desa Cikatomas Kecamatan Cilograng Kabupaten Lebak Banten ini berujuan membantu mengenalkan potensi desa kepada khalayak umum. Metode yang digunakan dalam kegiatan ini adalah Advokasi dengan teknik Observasi yang dapat diartikan sebagai pengamatan dan pencatatan dengan sistematik terkait objek yang diamati. Dalam arti luas, observasi sebenarnya tidak hanya terbatas pada pengamatan yang dilakukan, baik secara langsung maupun tidak langsung. Kegiatan konkrit yang dilakukan dalam rangka promosi wisata untuk objek Curug Kanteh adalah mempromosikannya di akun sosial media agar semakin banyak orang yang mengetahui keindahan alam Curug Kanteh sehingga tertarik untuk berkunjung. Selain itu dilakukan kegiatan kolaboratif antara mahasiswa dengan masyarakat setempat dengan tujuan membersihkan lingkungan sekitar Curug Kanteh agar terciptanya lingkungan yang asri, bersih dan lebih menarik sehingga semakin banyak orang yang akan tertarik mengunjungi lokasi wisata Curug Kanteh.
Strategi Dinas Sosial dalam Penanganan Anak Punk di Kota Cilegon Iman, Muhammad; Handayani, Riny; Maisaroh, Ima
PANDITA: Interdisciplinary Journal of Public Affairs Vol. 9 No. 1 (2026): Januari - Juni
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v9i1.439

Abstract

The punk phenomenon in Indonesia has developed since the 1990s and has become part of the dynamics of urban public space subcultures. In its development, punk children are often confronted with negative stigma as part of street children and social welfare problems, which requires policy responses that are not merely repressive but also rehabilitative. This study aims to analyze the strategy of the Social Service (Dinas Sosial) in handling punk children. The research employs a descriptive qualitative approach. Data were collected through  observation, in-depth interviews, and documentation studies. Data analysis was conducted using the Miles and Huberman model, with data validity ensured through triangulation and member checking. The analytical framework refers to Mulgan’s public sector strategy theory, which includes the dimensions of purpose, environment, direction, action, and learning. The findings indicate that the Social Service has established formal objectives and implemented outreach and social rehabilitation programs, supported by coordination with relevant agencies. However, the strategy has not been optimally implemented due to limited continuity of post-intervention assistance, underutilization of shelter facilities, and weak evaluation and policy learning mechanisms in responding to the high mobility characteristics of punk children. This study recommends strengthening cross-sector collaboration, enhancing continuous assistance, optimizing social rehabilitation facilities, and reinforcing monitoring and policy learning to improve the effectiveness and sustainability of punk children handling.
Comparative Analysis of Service Quality at the Public Service Mall (MPPs) of Serang City and Cilegon City Salsabila, Riezka; Handayani, Riny; Rahayu, Sierfi
Indonesian Journal of Social Science Research Vol. 7 No. 1 (2026): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.07.01.40

Abstract

This study focuses on a comparative analysis of service quality at the Public Service Malls (MPP) in Serang City and Cilegon City. Research problems include differences in the number of operating service agencies, differences in the value of the Public Satisfaction Index, and disparities in the number of public consultations and complaints at both MPPs. The theory used is SERVQUAL according to Parasuraman in Tjiptono (2016:153) with five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The research method used is quantitative with inductive techniques, then the non-probability sampling technique uses the accidental sampling method through questionnaires to 98 respondents at the MPP in Serang City and 100 respondents at the MPP in Cilegon City. The validity of the data was tested by Validity Test, Reliability Test, Normality Test, Homogeneity Test, and Hypothesis Test using Independent Sample T-Test. The results of the hypothesis test show that the alternative hypothesis (H₁) is accepted, with a significance value of Sig. (2-tailed) = 0.001 < α = 0.10. Thus, the results of this study indicate a significant difference between the quality of public services of the two MPPs. The quality of public services in the Serang City MPP reached 76%, which is in the Good category. Meanwhile, the Cilegon City MPP achieved 83% which is in the Very Good category. Suggestions were given for the Serang City MPP to improve the cleanliness of its facilities and service flow, and for the Cilegon City MPP to improve the punctuality of service start times.
Co-Authors Ellenza, Novalda Rahma Fazira Az-Zahra, Zulfa Febrianingsih, Gitri Fikriyyah, Fauziani Fitri Ima Maisaroh Ipah Ema Jumiati Irawan, Syarrah Kurnia Sari, Septia Muhammad Iman Rahayu, Sierfi Rahmawati Rizkiyani, Tiwi Salsabila, Riezka Syahira, Devina Yulianti, Wahdiyatun